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mitchell S.
Customer Reviews for Affordable Mini Storage
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
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I will not use Uhaul again, the truck was ready to be returned the day before but I chose to wait until the place was open because I wanted to let them know that I never received the equipment but I ended up having an emergency dr appointment and returned it immediately afterwards. I ended up getting changed $54 for an extra day. What BS, how can a company be so stringent on there pricing policies when these places are not even available to return a truck and discuss issues.
Shelly F.Service was great! The lady was helpful in attending us. Very personable and friendly. Great experience. Thanks for assisting us.
Larina T.Awesome customer service!!! First timer and this location and employee made it a great experience. Gracias.
Angela M.The U-Haul agent that assisted me, Alex, was superb. He thoroughly covered everything I needed to know. As a result, when I left the facility, I was very confident about how to operate all the features of the auto transport trailer.
Mark G.Track inventory to not allow bookings if equipment is unavailable
Anthony T.Need more vans at this location.
Adrian T.very helpful and kind Thanks
EMILIO S.I would like to give a shoutout to Patty who handled my reservation with such ease. She made the process quick and easy and make my experience renting with U-Haul a favorable one.
Keith M.Make sure additional moving tools requested are in the truck
Evangeline L.Everything was great, very friendly!
Jeremy C.I needed customer support at 10:15pm, never got a response. After 2 hours waiting on the phone, gave up.
Robert G.Very good customer service, clean and friendly staff. Enjoyed my experience
Garnet C.Clean vehicle exterior.
Charles C.They gave a good phone number to people who could help. And they worked until the task was completed.
Tiffany B.I moved into a new house recently and this is the 2nd time within a 2 month period that I have rented a truck from this location. I returned because of the warm reception given to me upon the return of the first truck, so when I needed a new truck for a small job, I went right back to them without hesitation. The 2nd experience was even better than the first, those that assisted me were so nice/helpful and I'm BIG on energy and theirs just felt right. They met all my needs with the truck as well and I'd definitely recommend them to anyone. Even had a funny moment where the lady and I laughed because they forgot about a can of soda and was looking for it and it was sitting on the truck I received, so I returned it with the truck and she even offered it to me to keep. I also watched them with another couple when I dropped my truck off and again, the same energy so kudos to them and I can't think of anything to recommend for improvement. Outstanding service!
DWIGHT A.The truck was old and seemed like it could break at any point. Box was not in great shape and unsightly (on the exterior). I had a lot of trouble acquiring the truck and ended up having to contact support which took 20 minutes. Overall a frustrating experience…
Janson M.Made it easy to get the job done
Michael M.They suggested that as my drop off for my equipment but they were very full. Almost no room to maneuver around.
Joseph A.It was fine
Benjamin L.Excellent customer service 👍
Nefateria S.Friendly and helpful staff
Bruce B.Always very friendly and willing to help and answer my questions! Thank you for being a great place to do business!
David C.Could not fix a turn signal light and wanted me drive to a different location for another truck mirrors was not tied enough and keep moving out of place.
John S.A little more knowledgeable about the area cities or countries
toni S.Excellent service
STEVE F.Poor communication
Shaun Z.The air condition did not work
Douglas H.I do not know. This my third time and they were all the same excellent.
Rodney C.All of my needs were met.
David J.The experience was outstanding. Keep up the good work.
Donovan H.Nothing everything was perfect !!!
Jenna J.I'd like to give a special thanks to Beth who squeezed in a last minute rental for me. She was tactful, kind and efficient throughout the rental process. Thanks again! - Keon
KEON R.I was alittle nervous about rental but they made it easy for me
Lisa D.Servicio al cliente de excelencia. Would recommend this location.
Gary L.Personnel was unfamiliar with equipment and how to unhook it. Rool up door would not close after I emptied it and she acted like I did something to damage it and I'd be charged for it. Not happy about that since there was nothing I did to cause the door to be stuck open
Michael C.Friendly and efficient staff
Stephens H.The lockbox did not have the key in it but the manager came early and got the key for me
dan F.The staff was great!!
Chad L.Owner was rude and jumped to conclusions before even knowing what our questions were. Was ok to let us cancel our order, which nobody said anything bout, instead of trying to work with us. Got nasty on the phone but didn't know she was on speaker phone.
Jordin S.The staff was so nice and friendly!!! The gentlemen that helped me was so so nice and pleasant
DAVID J.The staff at this location was incredible with communication and our truck rental.
Stacy W.Nothing. Service was excellent.
Kerry S.Customer service was terrible. I was given the wrong equipment that I never used and wasn't compensated back for it as a courtesy. The agent was horrible she kept interrupting me with calls about agreements we had already discussed. I will not do business here again and definitely don't recommend.
Shanequa G.Customer service was excellent and went above and Beyond to work with my schedule. THANK YOU!
Chelsea R.This location charged me for extending my rental, I did not, I returned the vehicle the day before, the woman called and asked when i would be returning the truck, I replied last night, and you just charged me more. this location is not as organized as they should be.
Sean W.I returned on a Sunday was not open. However I've used them before and they were very helpful and professional.
ROBBIE B.Excellent customer service : ) Thank you so much - we will be back to rent again!
HELIO M.The service was terrible they give us the key of a truck without checking our drivers license, it was not even the truck that was under our name. They seems not know what they were doing
SAUL U.This location still shines bright with great people.
Eric P.The team at Affordable Storage, meaning Fred and Destiny are top notch however, the corporate polices that they are encumbered by and for which they have to the take flack, may be profitable for YOU by passing the workloads to the customers in order to rent and return YOUR trucks stinks and reeks of what is at the core of the country's problems…LAZINESS! You choose to be in the truck rental business, so don't fine me because you are to lazy to do the work of YOUR business ! I have my own monkeys to feed. YOU Feed YOUR own monkeys! Fire the CEO imbecile in charge and return to exceptionalism. I'll bet you voted for Biden and this probably explains every annoyance UHAUL passes on to their customers for which they should be going the extra mile. Again, Affordable Storage is top notch and you could learn some things from them. Fire the board of directors, every last lazy and entitled one of them. Go to Affordable and learn how to make the customers top priority instead of your greed and walk there because you're probably obese. Lazy people usually are. Make it easier for your people to do their jobs. Without them you are nothing, they in return will be happy to go to work every day!
David V.The ladies inside gave me great customer service when I struggled with the online check in process. It was quick, easy, and convenient to use this location. Will use again if ever in need.
Tunisha A.The app doesn't work. At the end I had to use the website to return the truck
Camilo G.Gracias
VERONICA P.Destiny helped us get everything we needed and make the many arrangements for us to have a successful move! She was very accommodating and helpful,!!
JEANINE P.