Customer Reviews for Affordable Fleet Service LLC
(Distribuidor de U-Haul del vecindario)

2,469 comentarios

42857 Durham Crt   Leesburg, VA 20175

(571) 252-8314

Horarios de la ubicación

  • Lun. - sáb.: 8 a. m. - 4 p. m.
  • Dom.: 9 a. m. - 2 p. m.
Horario especial
  • 5/30/2022: cerrado

Servicios en esta ubicación:

Contáctanos

(571) 252-8314

42857 Durham Crt
Leesburg, VA 20175

Servicios en esta ubicación:

Horarios de la ubicación

  • Lun. - sáb.: 8 a. m. - 4 p. m.
  • Dom.: 9 a. m. - 2 p. m.
Horario especial
  • 5/30/2022: cerrado
  • Devolución del cliente 24 horas

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

Los comentarios sin texto actualmente están ocultos. Mostrarlos como visibles. Ocultarlos

Clasificación:
5.0

El cliente no dejó un comentario.

Craig H. 
Clasificación:
3.0

Better lighting and easier path to the drop box and front door. Almost broke my ankle walking down to the drop box in the dark.

George C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Suzette R. 
Clasificación:
3.0

The agent requested information that I already input in the pre check in forms. Also the computer tried to upgrade my insurance coverage from my request on the pre check in form

Stewart L. 
Clasificación:
5.0

Exelente servicio

Leopoldo G. 
Clasificación:
5.0

Extremely efficient very pleasant Excellent customer service

MaryH M. 
Clasificación:
2.0

Please fix U-Haul mobile app to be able to upload photo of trailer to return. I was unable to use mobile app to return trailer as there was no WiFi available or not enough bandwidth from my data to upload.

Tommy N. 
Clasificación:
5.0

The young lady who checked me in and out was very helpful and super nice. She's an A+

Donna H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jeffrey A. 
Clasificación:
3.0

El cliente no dejó un comentario.

Jeremy R. 
Clasificación:
5.0

El cliente no dejó un comentario.

HECTOR E. 
Clasificación:
2.0

Not sure who to properly blame for this. Made a reservation at a "preferred" pick-up location for a truck, dolly, and furniture blankets. Location was changed to a different location as "confirmed", then changed again as "confirmed" at yet a third location a day prior to pick-up. I arrived at the "confirmed" pick-up location - they had the truck, and the furniture blankets, but NOT the appliance dolly. The rep at the site seemed clueless as to how to solve the problem. I had to drive all over town trying to find an appliance dolly that I needed for the move. I finally found one, and had to do a separate contract for the dolly. This is after I had two separate "confirmed" reservations.

Christopher E. 
Clasificación:
5.0

Simplify the process for using the app. In the time it took me to get through all the app steps, another customer who was not using the app came in and was able to complete the rental process and depart the location. I am doubtful that I will use the app next time.

John C. 
Clasificación:
4.0

Staff was helpful and friendly. Thanks

Thuan N. 
Clasificación:
5.0

Very easy and efficient place to rent from.

Susan M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Mohd A. 
Clasificación:
5.0

El cliente no dejó un comentario.

Kenneth S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Heather A. 
Clasificación:
5.0

The BB bed of the cargo van had dried up mud/dirt throughout.

Douglas G. 
Clasificación:
3.0

El cliente no dejó un comentario.

Heekwon L. 
Clasificación:
5.0

We were pleasantly surprised at how easy it was to rent a trailer and drive across country . Thank you....

Nora S. 
Clasificación:
5.0

El cliente no dejó un comentario.

CHRISTOPHERR B. 
Clasificación:
3.0

El cliente no dejó un comentario.

John K. 
Clasificación:
3.0

Reservation called for an appliance dolly. I picked up the rental after hours and did not find the dolly with the truck. I called the local number and was directed to another u-haul facility to pick up a dolly. The other facility had one and fulfilled that need, but it cost me an additional 10 miles of fees in the truck to accomplish that. I may have to reconsider truck pickups outside of business hours.

Brady B. 
Clasificación:
4.0

El cliente no dejó un comentario.

Jamen M. 
Clasificación:
5.0

Only complaint was there was what looked like animal hair on the driver's seat. Maybe a previous customer was a dog lover.

Arthur B. 
Clasificación:
3.0

El cliente no dejó un comentario.

NICK R. 
Clasificación:
3.0

El cliente no dejó un comentario.

Randolph D. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jennifer B. 
Clasificación:
4.0

El cliente no dejó un comentario.

Peter S. 
Clasificación:
4.0

Be more clear up front on one way trucks. It was not clear I would not get my pickup location until it was very late in the process.

Peter M. 
Clasificación:
4.0

El cliente no dejó un comentario.

Earl R. 
Clasificación:
5.0

El cliente no dejó un comentario.

dee H. 
Clasificación:
3.0

Clean up a bit

Mike H. 
Clasificación:
1.0

The location was honestly fine, but it wasn't fair that we had to go 10 miles out of our way to go to a further location than the one that we originally picked near us. This added extra mileage that we needed to pay for because they changed the location of pick up.

Nathaniel C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Keegan J. 
Clasificación:
5.0

El cliente no dejó un comentario.

Homer B. 
Clasificación:
4.0

Very convenient, good customer service

Debroah N. 
Clasificación:
3.0

El cliente no dejó un comentario.

Jerry Z. 
Clasificación:
4.0

I initially had a reservation at another place. The first location closed early and wasn't there for my pick up. It is super stressful on an already stressful time of moving. It was soo frustrating. Yes I know it is an outlet but some outlets shouldn't be used. I had waste so much time and extra mileage yet no one offered any discount or anything. Just needs to better.

ELISERAE K. 
Clasificación:
5.0

El cliente no dejó un comentario.

Salman D. 
Clasificación:
5.0

I picked up on a Sunday. They were working and nicely, efficiently processed me. I recommend them!

PHONG N. 
Clasificación:
5.0

El cliente no dejó un comentario.

Oliver H. 
Clasificación:
4.0

No one was at the location when trailer was dropped off but access was easy.

Pam L. 
Clasificación:
5.0

The office staff was personable. Explained everything. The van was super clean. They made everything easy to pick up and drop off. I'd always rent from them, given my choice!!

Hans L. 
Clasificación:
4.0

El cliente no dejó un comentario.

Chris L. 
Clasificación:
5.0

El cliente no dejó un comentario.

Heather H. 
Clasificación:
3.0

Online checking was not available. Fortunately there was someone there to get the truck but it was also 3 hours later than originally scheduled. Also the rented dolly and pads were not in the truck when I arrived and would not have been with online check in. It worked out because someone was there but it was not an online check in

David W. 
Clasificación:
5.0

Just want to say that the young lady who helped my son and I when we picked up our truck was very professional, kind, and prepared for our arrival. The truck was clean and operated fine. This was one of the best U-haul experiences I've had in my many occasions to use your service! Gracias

Brian P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Dennis L. 
Clasificación:
5.0

El cliente no dejó un comentario.

Barry B. 
Clasificación:
3.0

Truck was dirty on pickup, I ordered moving pads, got a dolly, had difficulty returning using the 24/7 app because there is no barccode posted. Truck was fine, staff I needed for pickup and delivery were superb, overall, very satisfied

Mark W. 
Clasificación:
5.0

Great customer service!

LINDA J. 
Clasificación:
5.0

I can't think of anything.

William R. 
Clasificación:
5.0

Excellent help from the staff, efficient and easy pick up!

Jennifer S. 
Clasificación:
5.0

Great rental location and very helpful and friendly staff. Super smooth transaction. Much preferred over closer locations - Will definitely use again.

Craig H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Hayden S. 
Clasificación:
5.0

This location is the best! They are helpful and easy to work with. Would recommend this location for best service.

MELISSA-MORGANLY C. 
Clasificación:
4.0

El cliente no dejó un comentario.

Christopher B. 
Clasificación:
4.0

Although after hours, we contacted a representative who instructed us to leave the key in the drop box and be on our way. Very simple/easy drop off process.

XAVIERPHILLIP W. 
Clasificación:
4.0

El cliente no dejó un comentario.

MATTHEWRICHARD A. 
Clasificación:
5.0

I tried several times unsuccessfully to use your website to report the return of the trailer at approximately 4pm on February 19. The site reported heavy volume.

DAVIDJOSEPH P. 
Clasificación:
1.0

Terrible experience with the 24 /7 app to return the truck. I had to spend 30 minutes trying to take a picture of odometer before i could return the truck. Need to fix the bugs in the app.

Sagar P. 
Clasificación:
3.0

Nada

DEBRAFRANCINE L. 
Clasificación:
5.0

Excellent service. Amy knows her business, is most professional and encourages customer satisfaction. Equipment was clean and all the lights worked properly. Very satisfied.

Donald G. 
Clasificación:
5.0

Helpful, friendly, good people to deal with.

JEFFKERR H H. 
Clasificación:
3.0

Staff was not familiar with trailers and it took quite a while to get the trailer hooked up to my vehicle.

David G. 
Clasificación:
3.0

Location closed earlier than indicated, but the employee waited for me to arrive to rent the tow dolly (thank you!) I forgot my tow bar, so had to return 20 mins later to actually pick up tow dolly. This location apparently shares with a tow company - one of their flatbed trucks was blocking the entrance and the driver was just about to start his daily check out of the tow truck. Did not bother to move so I could pass and pick up my tow dolly. Appears another customer was also trying to return a rental van and had to park his rental elsewhere. I ended up having to drive over the curb and across the grass to get the tow dolly. The tow truck driver saw i was trying to pick up and did not bother to move or anything. I had to drive across the grass and over the curb again in order to exit. Location was also closed on Sunday when I returned the tow dolly even though the hours posted said they were open. Apart from that issue, the employee was friendly and it was easy to rent.

JULIANFOUAD H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Matthew F. 
Clasificación:
5.0

Amy was amazing! We were able to get our truck quickly and the whole transaction was affordable and enjoyable.

Karl E. 
Clasificación:
5.0

El cliente no dejó un comentario.

Steven E. 
Clasificación:
5.0

El cliente no dejó un comentario.

MOHAMEDAHMED E. 
Clasificación:
5.0

Alexis at Affordable Fleet Service LLC in Leesburg, VA was superb; friendly, helpful, and quite competent in helping me on my trailer rental. I will definitely return as a customer.

John M. 
Clasificación:
5.0

Very easy! Thank you

PAMELADIANA C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jose Y. 
Clasificación:
5.0

El cliente no dejó un comentario.

Shirl P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Saskia P. 
Clasificación:
5.0

Fast, efficient, and friendly.

DAVIDJOHN L. 
Clasificación:
3.0

Young lady at the counter was courteous, helpful, and excellent. Check engine light was on when I picked it up, I was in a hurry, so I checked the oil and water, they were OK, so I took it anyway. They were suppose to be open when I returned it at 3:22 PM, but they were already closed and the self check-in app is bad.

DARRELLLEE Q. 
Clasificación:
5.0

El cliente no dejó un comentario.

MARK W. 
Clasificación:
4.0

El cliente no dejó un comentario.

ASHLEYMONIQUE W. 
Clasificación:
1.0

There was no-one there. Another waiting customer that was in his vehicle called and was told the attendant was in traffic. ??? I was in traffic for over 18 hours the day before in the uhaul on I 95 in a grid lock, but I still had to pay a extra days fee! Can I charge the attendant that wasn't at his post to process me out for the time I had to wait? Nope! I'd like my extra days fee refunded.

JENNIFERL H. 
Clasificación:
3.0

El cliente no dejó un comentario.

Stephen G. 
Clasificación:
3.0

El cliente no dejó un comentario.

Kim L. 
Clasificación:
1.0

Your company moved our pickup location over and over right at the last minute, to the point that it was unreasonably far to pick up at all. I canceled and started over with this location, forcing a 1-way trip into a round trip, which cost more money. Worse, the truck's key was worn out. I couldn't turn the engine on and thought the battery was dead, but an employee showed me that I had to turn the key with all my might. I literally had to stand up and crank it to get it to turn on. Having to do that over and over throughout my trip made my wrist really sore. When I returned the Uhaul, the office was closed during its normal business hours. Exceptionally poor service from Uhaul. I won't be choosing your company again.

Sandra P. 
Clasificación:
3.0

El cliente no dejó un comentario.

Angee K. 
Clasificación:
3.0

I reserved a truck for an 8 AM pickup and arrived at 7:45 am, expecting the process to be done using my smart phone, but when I checked in online, the order had been changed to pickup in-store. I waited in the parking lot until 8:10 am, but the store didn't open. I called the store and my call went straight to voice-mail. I waited a few more minutes and then called U-Haul central operations where I explained the situation and got passed to multiple staff members who explained that the site staff had not processed my pickup for a mobile order and that the store opened at 8:00 am. While I was on the phone with U-Haul trying to adjust my pickup location to a site that was actually open and had the equipment available, a staff member arrived at about 8:25 am. Once the staff member arrived, she was very fast and professional in assigning my truck. The truck was clean and in good working condition. When I returned the equipment later that day, I tried to process the return using my smart phone, but since they don't have a bar code posted near the front entrance, the software system won't let you proceed. Thankfully, staff was still working in the store and the in-person return process was very quick and professional. I did ask about the bar code for on-line returns and staff told me they didn't have the bar code posted for the smart phone applications. U-Haul should not advertise mobile equipment check-out/check-in at this location if it the site can't actually support it. I have used this location several times in the past and have previously had very good service. Hopefully this less than great experience was a one time issue.

Edward T. 
Clasificación:
5.0

El cliente no dejó un comentario.

BRENDAGREER J. 
Clasificación:
5.0

El cliente no dejó un comentario.

Wesam A. 
Clasificación:
5.0

The woman at the counter was efficient, knowledgeable, and helpful. A model employee..

RICHARDDOUGLAS T. 
Clasificación:
5.0

As always, U-Haul company does a good job. I do have a concern however. When purchasing a rental, it was explained to me that the first 50 miles I would not be charged for dollars per mile. And yet my receipt says that I drove 39 miles at a particular dollars per mile and I was charged for that. Why is this so? It's not a huge deal, but it certainly makes me feel very put off. Maybe I misunderstood in that the first 50 miles is a particular dollars per mile and anything over 50 miles is another rate but I haven't been able to confirm this. Anyhow hopefully this helps. Hope you have a great Christmas

Paul B. 
Clasificación:
4.0

Checkin was very fast and complete!

James R. 
Clasificación:
5.0

El cliente no dejó un comentario.

JOHNPAUL S. 
Clasificación:
5.0

Store staff was extremely helpful and courteous.; actually saw me waiting for the store to open and asked me if to checkin early.

David M. 
Clasificación:
3.0

Clean the trucks and check tire pressure during the colder days as temperatures can affect tire pressure. When customers have animals in the truck you should vacuum and clean out more frequently.

Marques D. 
Clasificación:
5.0

El cliente no dejó un comentario.

Noah D. 
Clasificación:
5.0

The website was hard to work with. It would kick me out while I'm trying to use it to checking or check out. I got lucky because someone was there and she was able to help us out but if she hadn't been there I'm not sure what would have happened.

BRIAN O. 
Clasificación:
1.0

Lock box number 3 is broken. No one there to help. Back of the truck had a mirror and dirty sock No where to park your own car. Dirty lot, lots of trash and debris

Richard M. 
Clasificación:
1.0

When I showed up, there was a sign on the door saying they will be back at 10:40, I showed up 10:05 and had to wait, which caused me to be late for my 1st job and 2nd job ended up canceling because of it. They came back both with bags of food like they went out for lunch but why couldn't one go and one stay? Leaving an establishment during operating hours is very unprofessional. I also had a very dirty truck and I put gas in (like I always do at every location) and yet I'm charged for the gas and truck being dirty but they GAVE IT TO ME LIKE THAT!!! This was the worst uhaul experience ever and I wouldn't ever go to this location again or recommend anybody.

Joseph H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Robert C. 
No se han enviado comentarios para esta ubicación.

Servicios adicionales en esta ubicación

  • Ícono de camión de mudanza
    Camiones para mudanza

    ¡Tenemos la mayor selección de camiones nuevos!

  • Ícono de remolque
    Remolques y remolcado

    ¡Se puede obtener nuestros remolque utilitarios y de carga desde $14.95!

  • Ícono de suministros de mudanza
    Suministros de mudanza

    ¡Venedemos cientos de productos para que las mudanzas sean más simples!

  • Truck Sales Icon
    Trucks for Sale

    We have the largest selection in the industry!

Volver
arriba