No scan code on the window.. no directions for unattended drop off. didn't know what to do. I dropped the keys in the drop box before knowing I had to take pictures of the odometer and fuel gauge. very long day to end with grief.
LOUIS Q.
Customer Reviews for Affordable Fleet Service LLC
(Distribuidor de U-Haul del vecindario)
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
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The owner did not inform us that he would be closed when the rental was due back before 4 pm. No instructions were given.
Amy C.If possible have telephone service for initial rental.
Kevin T.They give me empty tank gas and I returned the car the way they give me and they charge me for the gas extra.. And I was having issue with the car when I called for help the owner instead of helping me he was yelling at me and he was very unprofessional and very disrespectful. I have been a customer for Uhual for a while but this location has the worst service I have ever experienced
ARASHS M.Make more things applicable
Daniel C.Process was very easy and went very smoothly
SUSANMARIE S.Very accommodating at the last minute when my other arrangements fell through!
LISAMARIE G.the place was in shambles. Sign on the ground, trucks parked in a lot next door, not located with the building for return, etc.
Brandon D.The U-haul sign was on the ground, there was no indication of a proper place to drop off except for the lock box labled for u-haul. I was unsure if I was actually leaving the truck and trailer at the right place.
Brandon D.Supply the requested equipment, and don't charge them for missing equipment like you did me. And when your attendant tells a customer he will remove items not received, see that he does, or advise the customer to always wait in the office for an adjusted bill. Otherwise your final receipt will include the items you did not get.
Michael J.Very pleasant and helpful!!
JULIALYNN L.The contactless pickup was a nightmare. Took an hour to get access to the box. Most frustrating rental I've ever had.
sam A.Business recently moved, but still has the address and photo of their old building on the website. Should change that as soon as possible. Also would be a good idea to have boxes and moving blankets available for purchase. Otherwise, staff was friendly and helpful....
Douglas C.Great service. Odd location. Good trucks!
CHRISTOPHER R.The young lady working the desk was excellent. I arrived at 8:05AM and was 3rd in line to pick up the 5x9 trailer. She was efficient and pulled the trailer over, hooked it up and tested. I was on my way in 15 minutes and would have been quicker if I was first.
GERALDWILLIAM F.I can't remember a name but the lady at the u-haul location was extremely helpful Made the process very easy kids in college I'm sure I'll be back
Chris J.This location staff delivered what they have said unlike someone from Corporate who said I will get $50 credit for my April 17th rental and never received.
BHARATMULCHANDBH P.Very friendly, helpful service!
RANDALLRICHARD V.The customer service was great! He went above and beyond to help me pick the right vehicle for my needs. He even saved me money!! Great place to rent from!
Susan F.Very helpful staff. Amy was excellent.
MAHESHSHRIDHAR B.Friendly and thorough customer service. I would recommend this location to a friend and will rent from here in the future.
ROWLANDH S W.Check engine light should be resolved. The young lady on the site was very helpful, courteous, and efficient.
Timothy S.Truck check engine light was on and vehicle was not clean. I don't expect that truck with 177k be like new or like regular used car Specially when the location is in a none - pave land.
NASSER G.The woman who helped with my rental was great! Friendly and competent to get everything hooked up, tested snd ready to go very quickly.
NANCYCRAIG D.Great customer service by Jacob. Very Friendly and through. Pleasurable experience definitely will be back.
ETHAN M."Clean and inviting" is tall order for that location being where it is, gravel/dirt parking lot, etc. But not a major hangup for me.
Brett C.Improve the drive and parking areas muddy and ruts if not asphalt atleast add good gravel surface
Stewart C.great customer service and good communication
Coleman T.Receiving location have not issue with
RICHARD F.Nada
ACHILLEP K.Fast and easy place to work with
Seyedmohammad S.This review involves a 6x12 covered utility trailer. It was a mess inside; lawn debris and what looked like spilled dry concrete. The attendant did get a broom and sweep it out for me. None of the right side running lights worked. The left front tire had no tread in the 3 center ribs and the exterior rows were virtually bald. The left rear tire was nearly as bad with the wear bars almost even with the bottom of the treads. I brought the wrong wiring adapter, so the shop was kind enough to loan me one. It was clear red plastic and didn't fit well. Along the way I was told I didn't have any brake lights. When I checked, sure enough, none of the lights worked. I jiggled the adapter and a light inside the connector came on once good contact was made. This is germane because that inside light never lit while the attendant "checked" my lights. So I believe (and he denies) that I left without lights working. Once I got home and used my own adapter, I got brake, emergency, left running and turn signal lights back. This trailer (RV 3480 D) needs to be taken out of service and fixed. It looks like it's at its end of life anyway. This place (a Neighborhood Partner) is filthy. The rest room is one of the grossest I've ever seen. No excuse for any of that. Terrible experience, especially compared to how nice the corporate U-Haul locations are.
Brice Z.On-line order and pick up was simple. Instructions were very clear.
Mark A.The staff was very friendly and helpful.
STEVENMICHAEL L.Extraordinario servicio al cliente
Yeong K.After hours drop off. Location is a bit off the beaten path.
JOHNCLIFFORD M.Bed of trailer had small about of debris, and the trailer was missing a pull handle and the lip protecting the hitch knob had been bent making it hard to operate the security latch. Overall, I've rented this trailer before and it functions perfectly, just has wear and tear from some abuse over the years. I'd rent it again any day.
Robert S.Every part of the rental was handled in a fast and professional manner. Great service
MARTINALAN B.The staff was very nice and helpful, would definitely use this location again. ¡Gracias!
GILBERT H.The individual that checked me out made sure I was hooked correctly and told me about the state requirement to cross the chains excellent as I did not know this.
Daniel M.The online checkin process didn't work. After almost 10 minutes the shop called and had it cancelled and I had to start all over again in person. Not good! That said, the girl in the shop was fabulous -courteous, efficient and helpful. She gets 5 🌟
Holly G.THIS WAS AN HORRIBLE EXPIRIENCE RENTING A FREAKING TRUCK TO MOVE SOME BIG ITEMS, FURNITURE ETC. WHAT A NIGHMARE. OMG!
Gilma C.Easy drop plus lots of room to move equipment around. Great location and staff.
Bryan C.The vehicle may have been well maintained, but it sounded like a bucket of bolts at 123,000 miles. Staff was excellent! Location is close too!
STEVENFRANCIS H.Amy was great and we were glad they came to our rescue. We will recommend and use again!
George P.Efficient. Great guys. Thanks!
Robert W.The staff at this location was SO friendly and helpful!! We will definitely be sure to use this U Haul location again should the need arise.
Leslie M.