Customer Reviews for Affordable Fleet Service LLC
(U-Haul Neighborhood Dealer)

2,910 reviews

42857 Durham Crt   Leesburg, VA 20175

(571) 252-8314

Office Hours

  • Mon: 8 am–12 pm
  • Tue-Sat: 8 am–4 pm
  • Sun: 9 am–2 pm
Special Operating Hours
  • 3/31/2024: 9:00 am - 10:30 am

Services at this Location:

Contact Us

(571) 252-8314

42857 Durham Crt
Leesburg, VA 20175

Services at this Location:

Office Hours

  • Mon: 8 am–12 pm
  • Tue-Sat: 8 am–4 pm
  • Sun: 9 am–2 pm
Special Operating Hours
  • 3/31/2024: 9:00 am - 10:30 am
No photos available
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
4.0

Customer did not leave a comment.

Chris Grubb 
Rating:
3.0

The folks at this pick-up site are not always there so you have to use the app. Unless you are good with the app, do not pick up here. The truck was very clean, but the trailer was not and had to be blown out.

Leslie King 
Rating:
1.0

U-Haul called twice while I was driving to change my drop off location. The second time I was unable to answer due to the traffic, so the rep changed my drop off location without my consent. Then I hurried to get to the drop off location a day earlier than my scheduled return day/time and made sure to arrive during normal business hours. There was no one there, just a hand written note taped to the door about not blocking the entrance or exit. I did not realize I was expected to unhook the trailer and move it by hand to its position on the lot. The building and parking area looks dirty and run down and I really felt unappreciated as a customer. I'm 60 years old, one of the videos in the app shows the process for a different piece of equipment, and I didn't appreciate the expectation that I was required to figure all this out with no assistance from onsite staff. Working through the app and the videos for two different pieces of equipment took much longer than it would have if someone with knowledge of the return process had been there to simply tell me where to park, unhook the trailer, inspect the equipment for damage and take the truck key. I was entirely unhappy with the return process, which is unfortunate because the pick up experience at the Orange Blossom Trail location in Orlando location was exactly the opposite. Clean facility, very helpful staff, very organized.

BRIAN MORGAN 
Rating:
5.0

Great assistance ready when I arrived. Thanks

Frederich Dedekind 
Rating:
5.0

Customer did not leave a comment.

Michael Rosser 
Rating:
5.0

I have rented from this location and always will. Everyone is extremely friendly and helpful.

MARTINJEFFERY SMOOT 
Rating:
5.0

Customer did not leave a comment.

Logan White 
Rating:
3.0

Customer did not leave a comment.

Terri Poland 
Rating:
5.0

Customer did not leave a comment.

Jeremy Kelley 
Rating:
5.0

Customer did not leave a comment.

Benjamin Sadeqian 
Rating:
2.0

Not open on Saturday forcing one to use the dismal U-Haul app to do self checkout. Good luck with that.

David Cooley 
Rating:
2.0

Customer did not leave a comment.

Raymond Carroll 
Rating:
5.0

Amy and Phil were very courteous and accommodating for my rental needs ! U-haul has to change the incorrect online phone number that is listed for Affordable Fleet Service LLC.

DAVID LEE ROACH 
Rating:
5.0

Amy and Phil were very accommodating and flexible with my truck rental and a Sunday trailer rental !!!! U-haul has to fix their online listed phone number though.

David Roach 
Rating:
1.0

No one was there when we got there and two other customers showed up as well and had to wait in the pouring rain. Trucks parked so close together at 120lbs I could barely squeeze in the door No one to guide you as you back out. The lot was a muddy mess

marleen miceli 
Rating:
4.0

Customer did not leave a comment.

Herbert Greene 
Rating:
1.0

Nobody was present. I had to call them and wait 20 minutes for someone to appear. The person that came was rude, unprofessional, and unhelpful. This is my second experience like this with a Uhaul location so it might be systemic and they have no standards.

Dat Nguyen 
Rating:
5.0

EXCELLENT transaction

Andree Brener 
Rating:
3.0

Customer did not leave a comment.

Thomas Stogoski 
Rating:
3.0

There was no one there at the drop off site, and there were a number of confusing signs on the door. I finally just parked the trailer, found a number to call, and let them know where it was. It worked out OK, but was confusing and difficult.

Harley Sanders 
Rating:
5.0

Customer did not leave a comment.

Michael Hovis 
Rating:
5.0

Easy to find and the contactless return worked well.

jonathan claus 
Rating:
5.0

Everything it’s fine

JOSE AMAYA 
Rating:
3.0

I reserved equipment, but when I showed up to pick up my truck the facility had loaned all of their available items to other people. They receptionist gladly removed the items from my order so I didn't pay for them, but had to rework my plans since I didn't have the resources I planned to have.

David Solomon 
Rating:
5.0

Customer did not leave a comment.

Robert Adams 
Rating:
5.0

Customer did not leave a comment.

Lynda Farren 
Rating:
5.0

Nothing. This was my best experience yet with U-haul and even better than recent experiences with penske.

Lucas Vinyard 
Rating:
5.0

Customer did not leave a comment.

Teri Hawley 
Rating:
5.0

It is a seamless process and the staff is so friendly and helpful! We have tried others locally and none of them come close to the professionalism of this location! We will no longer try others. This is now our go-to.

SANDRA SHIFFLETT 
Rating:
1.0

Uhaul was dirty and it had battery issues.. we had to jump start to turn it on.. Last experience was good but this was very bad..

Mandeep Arora 
Rating:
5.0

No common

Tuyen Huynh 
Rating:
1.0

Attempted to overcharge my ~$199. The phone number for the location found on the U-Haul website does not work. I went to location two times to speak with them about the excess charge and was told that it was because I had driven about two hundred miles beyond what I had paid for, then I was told that they were seeing the truck I had driven had come from South Carolina instead of Ashburn, Virginia. It took two weeks, and multiple calls to the corporate number in order to resolve the issue: the issue was solved when they went to the truck and rechecked the mileage. Throughout this process, I was asked if I had taken photos of the mileage before I departed with the truck, and that I should have. It should not be a responsibility of a customer to take preparatory photos of mileage and equipment: quite simple, were I to attempt to drive miles and not pay, I could just... Take a photo of the mileage after having driven some? You need a better system for data entry requiring mileage entered on check-in and check-out, paired with a photo. Improved methodology for resolving issues: for example, perhaps having check milage of a returned truck immediately rather than several weeks later.

Nickolas Leonhardy 
Rating:
2.0

Lights on trailer did not work this week and last week. Had the same trailer. Waited 3 hours for service. Asking for refund please.

Lucinda Lawrence 
Rating:
5.0

Great service from this team!

Robert Ferraro 
Rating:
3.0

Customer did not leave a comment.

Thomas Carr 
Rating:
5.0

Customer did not leave a comment.

PETER O'Meara 
Rating:
5.0

Convenient location near Leasburg. Staff was courteous, efficient and very helpful. I'll definitely use their services again when needed.

Thomas Land 
Rating:
2.0

Very limited after hours drop off places to drop off truck and transport

donnie hasty 
Rating:
5.0

Customer did not leave a comment.

Sheila Mackey 
Rating:
1.0

Customer did not leave a comment.

Juan Escalante 
Rating:
4.0

Customer did not leave a comment.

Neil Pierson 
Rating:
5.0

Customer did not leave a comment.

pete shaw 
Rating:
3.0

Every thing went well. But I do not understand why only enclosed trailers are for rent to travel from state to state??? Yes using a fully enclosed trailer is good for personal items but for agricultural items an open trailer is much better and easier to load. So why as a company is Uhaul open trailers only allowed to be used locally????

Jeffery Smith 
Rating:
4.0

Customer did not leave a comment.

Harrison Montgomery 
Rating:
1.0

There was no one at this location. It was raining hard. The cramped driveway was ankle deep in water. The location phone number never answered. Others waited for nobody. Good job!

Paul Lester 
Rating:
4.0

Customer did not leave a comment.

Valerie Norton 
Rating:
5.0

Much better than the last rental off cascades in sterling VA

Dale Mackey 
Rating:
5.0

Customer did not leave a comment.

Leslie King 
Rating:
5.0

Customer did not leave a comment.

Allan Marteney 
Rating:
5.0

Customer did not leave a comment.

Nolan Luster 
Rating:
5.0

Customer did not leave a comment.

Carl Pellegrini 
Rating:
5.0

Customer did not leave a comment.

Beshoy Wingate 
Rating:
2.0

Nobody was there when we arrived at the store. The person who arrived before us called and the guy eventually showed up. We had ordered 24 blankets 2 weeks before we picked up the truck and they only had 6 fir us. Truck was not cleaned and only 1/4 tank of gas.

Janice Ahearn 
Rating:
5.0

No comments. Good rates and service.

Franklin Cashwell 
Rating:
5.0

The ability to cancel a reservation within a one-hour period of making the reservation.

Doug Knott 
Rating:
2.0

No agent was available for 3pm pick up or next day return. Equipment was substandard and the mobile experience was terrible. The 10' rental truck had a headlight out which made it difficult to drive in the dark. The cab had dirt and paper on the floor. Picking up the truck: this required almost an hour at the location because I needed to go through extra authorization due to my out of state driver's license. I didn't have the other forms of acceptable ID, passport, lease, etc with me because I had no idea they would be needed. Customer service repeatedly asked for contacts to verify my identity. This was confusing until they explained they needed 3 phone numbers and I realized they were calling my contacts in real time. Returning the truck: mobile app would not upload requested pictures and provided no error message, simply returned to the same page. I filled in the odometer reading, gas level and a verifiying picture 5 times before it was successful. Pictures of inside, sides, front and rear were also repeated several times. Super frustrating because again, no error message was provided, it just returned to the same page. I've requested a call back from a manager to formally complain, was told it would be within 3 days.

Charles Gafvert 
Rating:
2.0

The facility operator wasn’t there when I got there. He came after a few minutes. He also wasn’t there when I returned the truck. Truck had a TPMS light on and alignment was terrible

Abdullah Tanveer 
Rating:
3.0

It's sort of a hole in the wall sort of place, but the agent was pleasent & had my truck ready.

Lisa Levdahl 
Rating:
2.0

Customer did not leave a comment.

Steve Wolfson 
Rating:
4.0

I have options when renting a UHaul, but typically always rent from this location.

Bradley Compton 
Rating:
5.0

Customer did not leave a comment.

Reymark Pascual 
Rating:
1.0

The app didn't work when I dropped the truck off the same day it was picked up, the key box was full and you could (if you wanted to) take other keys (including mine) out of the box. Customer service via instant chat wasn't helpful at all.

Jennifer Segerlind 
Rating:
3.0

Customer did not leave a comment.

Jakob Kolod 
Rating:
5.0

Customer did not leave a comment.

Pedro RIvera 
Rating:
5.0

I had a very good experience renting. The truck could have been a bit cleaner, but otherwise I was satisfied with every aspect of the rental.

Gregory Miller 
Rating:
5.0

The location employees, are very professional and trained

Ibnan Johri 
Rating:
2.0

The truck I rented was not road ready. the right front headlight was non-functional and I was forced to contact the off-hours support to get another vehicle. Unfortunately, the Box truck size I needed was not available which required me to rent a smaller cargo van, which was not optimal for the objects I had to move. This required multiple trips to complete my move.

Rogelio Blanco 
Rating:
1.0

Very rude people and the equipment had food left over on it

Ernest Donkor 
Rating:
5.0

Customer did not leave a comment.

Jonathan Bock 
Rating:
5.0

Customer service was great! a wipe down of the seats would be great.

katie block 
Rating:
5.0

Customer did not leave a comment.

Charles Givans 
Rating:
5.0

Nothing/ everything was perfect

Karen Petty 
Rating:
5.0

Every thing is good

Abdullah Wahdat 
Rating:
3.0

Customer did not leave a comment.

William McLeod 
Rating:
5.0

Customer did not leave a comment.

Carl Pellegrini 
Rating:
5.0

Love Amy & Phil. They are the best!

ELIZABETH BATTISTON 
Rating:
4.0

Customer did not leave a comment.

Kathleen Hallissey 
Rating:
4.0

The guy who runs this location is super nice and I will be using this again and again. So convenient.

Colleen Kubont 
Rating:
5.0

Customer did not leave a comment.

Kenneth Middleton 
Rating:
5.0

Good service and equipment y readily available. This will be my to go place from now on rentals.

WANDA LIZZETTE 
Rating:
4.0

Bill loves working at this location.

George Alexa 
Rating:
3.0

Customer did not leave a comment.

Jacob Hickman 
Rating:
5.0

No issues and the process was very easy. The woman that helped us when we picked up was helpful and friendly. Thank you

Anthony Crowe 
Rating:
5.0

Customer did not leave a comment.

MARKPHILLIP BAKER 
Rating:
4.0

The uhaul app locks up and won't allow you to return the truck on line. May want to fix this shit since you charge $20 if you don't return it with the app. This is uhaul for fuck sake, spend some money and fix the app

Kenneth Dodson 
Rating:
2.0

Returned truck after hours in the evening. Very dark outside business. Little to no lighting on lot. Received rental truck at eighth of a tank of gas and returned the same. This independent tow truck business charged $24 for fuel which is absolutely unjustified. Quick easy profit.

Bernard Berry 
Rating:
5.0

Thanks u haul

Elsir Elsanhori 
Rating:
3.0

The Cab had trash from prior rental and back was dirty

Douglas Snell 
Rating:
5.0

Customer did not leave a comment.

ADIL AWAD 
Rating:
4.0

Very happy with the vehicle availability, location and flexibility to pick up/return vehicles outside of regular business hours. Vehicle Return was fast and easy. Areas for improvement... I needed to pick up the vehicle before the business opening. As this was my first time, I went to the office during business hours to confirm the process. More information could have been provided as related to the Mobile Application. The on-staff person stated that I would receive an email with the lockbox identification and the code to obtain keys. This is not the process. It should be made clear 1. Where, in the App, is the link to start the Pick-up process? 2. more information is needed detailing that you need to be physically at the rental center location with your mobile device at the designated time before the process can be initiated. 3. provide contact information for the 24 hour Uhaul support. I arrived late, could not activate the "pick-up" process, left the location, called the 24hr support who had to reset the time of pickup, go back to the rental center and then start the process. Additionally, the process is pretty detailed and wondered how much time could have been saved by providing the Administrative Data requirements (DL #, Pics of front & back, etc) prior to the day of pickup.

Rodney Hite 
Rating:
5.0

No issues...friendly folks...

Robert Pezzuto 
Rating:
5.0

Customer did not leave a comment.

Robert Adams 
Rating:
5.0

Customer did not leave a comment.

Ronald Rise 
Rating:
5.0

Customer did not leave a comment.

Teresa Hampton 
Rating:
4.0

Customer did not leave a comment.

Richard Choate 
Rating:
5.0

Great service from guys there

Alexander Vogler 
Rating:
5.0

Good jo

maqsood kundi 
Rating:
1.0

This is an unmanned location with a sign on the door with a number to call for pick-up and instructions for drop off. Although the sign on the door said it was open at 11 am, the door was locked. There was a collapsing camp chair inside the door and a couple of coats hanging on hooks in the otherwise empty office/sales area. There were no instructions on how to report that I’d returned my trailer for accountability purposes—I figured out I needed to call UHaul National Customer Services. Needless to say there was no one to help unhitch the trailer or move it into a parking spot in a very narrow and crowded driveway. I will never recommend or use this location again.

William Poe 
Rating:
4.0

Customer did not leave a comment.

Dianne Boyd 
Rating:
4.0

Customer did not leave a comment.

Travis Peterson 
No reviews have been submitted for this location.

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