Customer Reviews for AEK 1 Construction Inc
(U-Haul Neighborhood Dealer)

62 reviews

1820 Elm Ave Unit 102   Portsmouth, VA 23704

(757) 393-4067

Office Hours

  • Mon-Fri: 9 am–5 pm
  • Sat: 10 am–3 pm
  • Sun: 9 am–2 pm

Services at this Location:

Contact Us

(757) 393-4067

1820 Elm Ave Unit 102
Portsmouth, VA 23704

Services at this Location:

Office Hours

  • Mon-Fri: 9 am–5 pm
  • Sat: 10 am–3 pm
  • Sun: 9 am–2 pm
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
4.0

Only issue was that the check engine light on the vehicle was on. Though the vehicle functioned fine. Customer service was good.

Romualdo C. 
Rating:
1.0

If a customer chooses to drop off in a different town and fills out the form as such then the truck should have been for that type of rental . Also got charged for fuel that was replaced . Should inspect properly upon return.

Bridgette L. 
Rating:
5.0

Customer did not leave a comment.

Rhoda P. 
Rating:
4.0

Customer did not leave a comment.

LaWanda S. 
Rating:
5.0

When trying to do a online return. There is very poor Wi-Fi reception. Making it extremely difficult to do on site.

Jeff O. 
Rating:
3.0

Customer did not leave a comment.

Hope S. 
Rating:
5.0

I love the location but my heat didn't work in my truck very disappointed because I had to move items at 4am I was better off walking how cold it was

Daquan C. 
Rating:
5.0

Customer did not leave a comment.

christopher W. 
Rating:
5.0

Customer did not leave a comment.

Sherica T. 
Rating:
5.0

Customer did not leave a comment.

ERICADENISE C. 
Rating:
5.0

Customer did not leave a comment.

Jerry K S. 
Rating:
5.0

Nothing. Mr. Kelly was awesome and professional.

CATHY J. 
Rating:
5.0

Great service!

Todd G. 
Rating:
5.0

Customer did not leave a comment.

Michael D. 
Rating:
4.0

Computer systems were a little slow but the customer service was good!

Romualdo C. 
Rating:
5.0

Customer did not leave a comment.

Jason W. 
Rating:
5.0

Customer did not leave a comment.

Brandon S. 
Rating:
4.0

Only complaint is I was given an empty tank, and returned it as such, and then had to pay for gas. Otherwise great experience.

Daniel M. 
Rating:
4.0

Pleasant experience

James W. 
Rating:
5.0

Excellent, friendly service. Could not be better.

WALTER V. 
Rating:
3.0

Attendant was awesome, place was dirty and unkept as well. Uhaul should want more for their profile.

Inez L. 
Rating:
3.0

Me and Mr. Charles started off great!! Came in and it was a nice vibe. Assuming he bypassed the part where he ask me if I want insurance or not. I received my contract which shows I'm being charged for the insurance. This is where we drew the disconnect! He got rude at this point and called me every pronoun (seriously) and carried the situation as if I did some wrong. However, after the back and forth (15 mins or so) Mr. Charles made it right! I was satisfied leaving, however that dang Mr. Charles switch up on you, so be easy with what you say to his old grouchy self! I'd go back though and recommend, bc after his spat he make it right! Thank you Mr. Charles lol!

Ashley G. 
Rating:
4.0

Upgrade computer. To longer to do paper work than hook up.

Ricky L. 
Rating:
1.0

Customer did not leave a comment.

Thomas M. 
Rating:
1.0

This store was very hard to reach by phone and when i did reach someone they told me they were with a customer and wanted to call me back to which i never got a call

Thomas S. 
Rating:
3.0

Need to update your website. Showed Saturday open time was 10:00 am, but opening time was actually 11:00 am.

Steven B. 
Rating:
1.0

They man who took all my information was rude and the employees didn't want to work , also I was told one price online and then get there and it's 40 dollars more and then after wards they charged me an extra 2 dollars before I even bring the truck back. I will never get a ubaul from them people again pissssssssss poor

Shadia M. 
Rating:
1.0

There were no major issues with the truck, it was drivable and got the job done but there was no printed contract for me to sign, nor did I sign an e-contract. Once I looked at my receipt I noticed that I was charged for the “safe move” insurance which I did not opt for. This Uhual dealer REQUIRES you to use the insurance and does not give you the option to choose if you want to do so, they also do not inform you of this before charging you. I now understand that this is their policy per this location but I would've appreciated if they had explained this prior, so that I could've made a decision for myself.

Jokayla H. 
Rating:
5.0

Customer did not leave a comment.

Thomas F. 
Rating:
5.0

The receptionist was very nice and pleasant. Very efficient.

Denise W. 
Rating:
4.0

Customer did not leave a comment.

LOLITA R. 
Rating:
5.0

This lotion was super helpful. Very knowledgeable, patient and welcoming. Because of the staff at AEK 1 Construction. I definitely would continue to do business with U-Haul.

Aneesah J. 
Rating:
1.0

Store was closed during posted hours. A young man was there sitting in the dark and came out to tell me they closed early. After informing him I had made an online reservation and their store hours said they should be open he had me come in out of the rain. He called his ‘boss' and was walked through the steps to get my rental taken care of. I returned the equipment after about 3 hours use. Geolocation did not work on the website so I left it in their lot as instructed by the uhaul website. I was charged for 3 DAYS. I called to inform the location about the situation and get a refund. The guy was slow to take my information then told me he would have to call me back. When he did he gave me a number and said to call his district manager. Left a voicemail with the number given and have received no reply. This location and its staff are incredibly frustrating.

Nathaniel S. 
Rating:
5.0

Customer did not leave a comment.

Aungrae E. 
Rating:
5.0

The gentleman who helped us with this rental was very helpful, despite having some difficulties with the website.

Susan S. 
Rating:
3.0

Customer did not leave a comment.

Leslie F. 
Rating:
5.0

Customer did not leave a comment.

felica W. 
Rating:
1.0

HORRIBLE customer service! RESPECT, customer service, and professionalism are all things that THIS LOCATION NEED to work on!! ASAP! I will NOT be recommending ANYONE to this location!! The OWNER was VERY RUDE and UNPROFESIONAL!!

Keshara M. 
Rating:
3.0

I was charged a fee for bringing the truck back at 40mi to empty when I received the truck the digital display read out 45mi to empty. I was charged a $30 convenience fee and for 9 GL of gas. This is unfair and I want my money back!

James P. 
Rating:
3.0

Customer did not leave a comment.

Curtis G. 
Rating:
5.0

Customer did not leave a comment.

Victorious G. 
Rating:
5.0

Customer did not leave a comment.

Pamela M. 
Rating:
5.0

Everything went smooth, the employee (did not get his name) helped me getting the trailer hooked up to my 40 foot MH , no issues

ROBERT C. 
Rating:
3.0

Being upfront about pricing. For example, the price I was told to pay was around $54. I turned in the truck and the price doubled to $104.

Arthur J. 
Rating:
5.0

Uhaul did a great job on this contract

Joseph L. 
Rating:
5.0

Customer did not leave a comment.

Mike T. 
Rating:
2.0

I guess someone called out so no one was available at 11am to assist with customers. Someone finally showed around 1110 and couldn't get into the building. She left came back not too long after and asssisted everyone. She was pleasant. My truck wasn't clean and was very close to empty.

Rayna R. 
Rating:
4.0

Customer did not leave a comment.

MARQUISTERRENCE D. 
Rating:
1.0

Train employees. Took one hour twenty minutes to pick rental up. EMPLOYEE couldn't operate your system.

Wayne C. 
Rating:
2.0

Don't change for equipment that's not asked for and did not receive

Phillip E. 
Rating:
2.0

Nothing wrong with the uhual but the service desk needs work. Personnel working the counter were clearly frustrated with phone calls and visibly showing that to other customers- eye rolls, hands waving about, jumping up and down etc. desk is too far from window and difficult to communicate. When asked to print something- stated the printer was broken then, after not able to email receipt, the printer worked. After dealing with 4 uhual locations in a spans of 72 hours, I highly recommend going to a regular uhual servicing location. Not just one that happens to “uhual on the side”.

April A. 
Rating:
2.0

They charged me too much money and acted like they were going to charge me a cleaning fee. There was dirt and trash in the vehicle when I picked it up and when I brought it back they threatened to charge me for it. It was only supposed to be 30-40 bucks and somehow they ended up charging my card 99 dollars claiming I drove 100 miles in a couple of hours. I only drove the van 15 mins to ikea to pick up a piece of furniture. The site looked like it was under construction and was a mess. When I returned the vehicle a teenager was working. I will never rent a uhaul again.

Melinda M. 
Rating:
5.0

Customer did not leave a comment.

Maxwell C. 
Rating:
2.0

I will never go to another place like that again I'm used to the actual U-Haul at store on airline boulevard and that's where I would rather go but they didn't have a truck that day. That place was not reputable at all. I was a few minutes late when I got there and no one was there I sat there I called no one answered there was no way to leave a message the building was locked up it didn't even look like it was an open place it's inside of a remodel building and I was literally afraid to go in there because it was just too strange men that walked in after I was sitting in my car and no one greeted me I had no clue who these people were it ended up being the people running the U-Haul place, very shady!! When they showed me the U-Haul they didn't even open the door all the way because they saw dirt and said well you see there's something in the floor already I had no way to know if it leaked or anything like the previous u-haul. When I got home and was closing it up for the night the one door wouldn't shut so you had to slam it very loudly to get it to shut all the way it was raining so I didn't want it to get wet inside so it was just a bad experience all the way around that place and with that vehicle.

lisa A. 
Rating:
5.0

Customer did not leave a comment.

Rodney J. 
Rating:
4.0

AEK 1 was great; the light on the tow dolly wasn't working and they went and got supplies and fixed it right then and there. This was the second uhaul location we'd been too that the lights didn't work but AEK 1 was able to get us on the road.

Angela L. 
Rating:
5.0

The gentlemen in Portsmouth were very courteous, helpful and had my rental ready for me when I arrived to pick it up.

Michael K. 
Rating:
5.0

Customer did not leave a comment.

Ariane M. 
Rating:
3.0

There is no way to contact AEK 1 Construction when dropping off your equipment, the address is a gutted/under construction building, and they thought that my U-haul was late when it had been sitting at the drop off location for 2 days.

Alex A. 
Rating:
1.0

The truck was in great shape, but my receipt was shown as being turned in over a day later, when it was returned after 4 hours. There were several additional charges added to my bill that were either declined or not known about before taking possession of the truck.

Darriel J. 
Rating:
5.0

Customer did not leave a comment.

Paul R. 
Rating:
5.0

Customer did not leave a comment.

BART J. 
No reviews have been submitted for this location.

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