Customer Reviews for AEK 1 Construction Inc
(U-Haul Neighborhood Dealer)

28 comentarios

1820 Elm Ave Unit 102   Portsmouth, VA 23704

(757) 393-4067

Horario

  • Mon–Fri
    9 a. m. - 5 p. m.
  • Sábado
    10 a. m. - 3 p. m.
  • Domingo
    11 a. m. - 3 p. m.

Servicios en esta ubicación:

Contáctanos

(757) 393-4067

1820 Elm Ave Unit 102
Portsmouth, VA 23704

Servicios en esta ubicación:

Horario

  • Mon–Fri
    9 a. m. - 5 p. m.
  • Sábado
    10 a. m. - 3 p. m.
  • Domingo
    11 a. m. - 3 p. m.
  • Devolución del cliente 24 horas

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
5.0

The gentleman who helped us with this rental was very helpful, despite having some difficulties with the website.

Susan S. 
Clasificación:
3.0

El cliente no dejó un comentario.

Leslie F. 
Clasificación:
5.0

El cliente no dejó un comentario.

felica W. 
Clasificación:
1.0

HORRIBLE customer service! RESPECT, customer service, and professionalism are all things that THIS LOCATION NEED to work on!! ASAP! I will NOT be recommending ANYONE to this location!! The OWNER was VERY RUDE and UNPROFESIONAL!!

Keshara M. 
Clasificación:
3.0

I was charged a fee for bringing the truck back at 40mi to empty when I received the truck the digital display read out 45mi to empty. I was charged a $30 convenience fee and for 9 GL of gas. This is unfair and I want my money back!

James P. 
Clasificación:
3.0

El cliente no dejó un comentario.

Curtis G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Victorious G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Pamela M. 
Clasificación:
5.0

Everything went smooth, the employee (did not get his name) helped me getting the trailer hooked up to my 40 foot MH , no issues

ROBERT C. 
Clasificación:
3.0

Being upfront about pricing. For example, the price I was told to pay was around $54. I turned in the truck and the price doubled to $104.

Arthur J. 
Clasificación:
5.0

Uhaul did a great job on this contract

Joseph L. 
Clasificación:
5.0

El cliente no dejó un comentario.

Mike T. 
Clasificación:
2.0

I guess someone called out so no one was available at 11am to assist with customers. Someone finally showed around 1110 and couldn't get into the building. She left came back not too long after and asssisted everyone. She was pleasant. My truck wasn't clean and was very close to empty.

Rayna R. 
Clasificación:
4.0

El cliente no dejó un comentario.

MARQUISTERRENCE D. 
Clasificación:
1.0

Train employees. Took one hour twenty minutes to pick rental up. EMPLOYEE couldn't operate your system.

Wayne C. 
Clasificación:
2.0

Don't change for equipment that's not asked for and did not receive

Phillip E. 
Clasificación:
2.0

Nothing wrong with the uhual but the service desk needs work. Personnel working the counter were clearly frustrated with phone calls and visibly showing that to other customers- eye rolls, hands waving about, jumping up and down etc. desk is too far from window and difficult to communicate. When asked to print something- stated the printer was broken then, after not able to email receipt, the printer worked. After dealing with 4 uhual locations in a spans of 72 hours, I highly recommend going to a regular uhual servicing location. Not just one that happens to “uhual on the side”.

April A. 
Clasificación:
2.0

They charged me too much money and acted like they were going to charge me a cleaning fee. There was dirt and trash in the vehicle when I picked it up and when I brought it back they threatened to charge me for it. It was only supposed to be 30-40 bucks and somehow they ended up charging my card 99 dollars claiming I drove 100 miles in a couple of hours. I only drove the van 15 mins to ikea to pick up a piece of furniture. The site looked like it was under construction and was a mess. When I returned the vehicle a teenager was working. I will never rent a uhaul again.

Melinda M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Maxwell C. 
Clasificación:
2.0

I will never go to another place like that again I'm used to the actual U-Haul at store on airline boulevard and that's where I would rather go but they didn't have a truck that day. That place was not reputable at all. I was a few minutes late when I got there and no one was there I sat there I called no one answered there was no way to leave a message the building was locked up it didn't even look like it was an open place it's inside of a remodel building and I was literally afraid to go in there because it was just too strange men that walked in after I was sitting in my car and no one greeted me I had no clue who these people were it ended up being the people running the U-Haul place, very shady!! When they showed me the U-Haul they didn't even open the door all the way because they saw dirt and said well you see there's something in the floor already I had no way to know if it leaked or anything like the previous u-haul. When I got home and was closing it up for the night the one door wouldn't shut so you had to slam it very loudly to get it to shut all the way it was raining so I didn't want it to get wet inside so it was just a bad experience all the way around that place and with that vehicle.

lisa A. 
Clasificación:
5.0

El cliente no dejó un comentario.

Rodney J. 
Clasificación:
4.0

AEK 1 was great; the light on the tow dolly wasn't working and they went and got supplies and fixed it right then and there. This was the second uhaul location we'd been too that the lights didn't work but AEK 1 was able to get us on the road.

Angela L. 
Clasificación:
5.0

The gentlemen in Portsmouth were very courteous, helpful and had my rental ready for me when I arrived to pick it up.

Michael K. 
Clasificación:
5.0

El cliente no dejó un comentario.

Ariane M. 
Clasificación:
3.0

There is no way to contact AEK 1 Construction when dropping off your equipment, the address is a gutted/under construction building, and they thought that my U-haul was late when it had been sitting at the drop off location for 2 days.

Alex A. 
Clasificación:
1.0

The truck was in great shape, but my receipt was shown as being turned in over a day later, when it was returned after 4 hours. There were several additional charges added to my bill that were either declined or not known about before taking possession of the truck.

Darriel J. 
Clasificación:
5.0

El cliente no dejó un comentario.

Paul R. 
Clasificación:
5.0

El cliente no dejó un comentario.

BART J. 
No se han enviado comentarios para esta ubicación.

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