Customer service is top notch!! I highly recommend this location for all your moving needs!!John B.
Customer Reviews for AE Auto & Shipping LLC
(U-Haul Neighborhood Dealer)
Laurel, MD 20723
(Across from McDonalds)
Servicios en esta ubicación:
Horarios de la ubicación
- Lun. - mié.: 9 a. m. - 6 p. m.
- Jue.: 9 a. m. - 4 p. m.
- Vie. - sáb.: 9 a. m. - 6 p. m.
- Dom.: cerrado
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
It is important to note that when renting a trailer, you must have your own electrical converter plug if required since the U-Haul agent does not have them in stock. Fortunately I had purchased one prior to pick- up.Donald H.
El cliente no dejó un comentario.TERESA E.
Heather in office at another location (1-800-uhaul ), Was rude and condescending to me whenJoyce S.
The car hauler trailer we rented was older but well maintained. No issues or recommendations.Marvin S.
Prince was wonderful to deal with!Chris D.
Nothing. Prince was very personable, professional and knowledgeable. ¡Gracias!Curtis G.
El cliente no dejó un comentario.Luis S.
El cliente no dejó un comentario.Todd C.
El cliente no dejó un comentario.Cheily M.
Need a large u haul sign at this addressFranklin K.
Fix your online web/app so that it works as intended.RICHARD M.
Easy, seamless transaction. Front counter guy was helpful enough. I didn't need help attaching the trailer because i'm experienced in trailering. I assume he would have helped if asked? He didn't take any steps or offer to help, but like I said, no problem for me.Michael P.
El cliente no dejó un comentario.Robert S.
El cliente no dejó un comentario.Kenneth B.
They are good welcoming people. God blesskamran L.
Mr. Prince Addo was very thorough and professional. He made a great impression and his winning personality set a positive tone for the entire transaction.gina G.
There was no dolly and we were rescheduled/transferred to a different pick up location without notice.tericka P.
El cliente no dejó un comentario.Tracy S.
AAA+ I will come back to this location before I will go to your 10150 washington Blvd location. Your associate at your 10002 location was polite, knowledgeable and very accommodating. I only needed the truck for an hour, so you rented the truck 2 times that day. Thank you. RickRichard R.
The young gentleman that assisted us was extremely professional and pleasant to deal with.Carlos D.
Awesome customer service, the young man there was nice and made the process as easy and painless as possible.Ricky E.
The young man at the counter was friendly and polite. That was the best thing about the rental. The facility did not have what I ordered. No blankets or furniture dollars. I ordered an appliance cart and it was forgotten. The truck was very uncomfortable (seems as there was no shocks hard bounces). The ramp was very short. Very steep incline and decline for heavy equipment. Really disappointed this time.Charles H.
Services here are super excellentLAWRENCE A.
El cliente no dejó un comentario.Kevin W.
Mr. Prince was very knowledgeable and kind. I will definitely recommend AE Auto & Shipping LLCLinda M.
Truck needs some serious maintenance work. The cab shook the whole time. The check engine light was on when I first started the truck. Glad it didn't break down on meMichael L.
Prince did awesome getting me ready for the road.James L.
El cliente no dejó un comentario.Miguel V.
Inspect vehicle lights was very dimGary H.
The customer service was amazing.Marcia M.
Process was very easy! Only pinch point for me was scanning the back of my license during pickup. Directions weren't clear enough to help me out, and I struggled to get it to work (I think I was not close enough originally).Josh M.
Prince was awesome very helpful and patientJustin B.
El cliente no dejó un comentario.JESSE G.
little better signage to help locate the officeJOHN H.
My experience was fantastic and the agent. Prince, was incredibly helpful and did a great job.Tamara G.
El cliente no dejó un comentario.Magnus M.
The front desk representative was great! Very polite, respectful and knowledgeable. He made us feel welcomed and valued. Thanks to the young man for an awesome experience.Abigail H.
El cliente no dejó un comentario.PORNCHAIPHRAMAHA C.
El cliente no dejó un comentario.JOE H.
Prince was exceptionalChanel R.
El cliente no dejó un comentario.MICHAEL C.
No gas, breaks were horrible, windshield wipers didn't work well. Horrible experiencechris C.
The gas amount showing in the rental truck should reflect the gas amount cited in the rental agreement. Rental agreement cited 5/8 and the gas gauge showed less than 1/2 tank. I did confirm this information with AE Auto & Shipping prior to taking my rental truck off their lot.THERESA S.
Nothing. The rental experience was the best I have had in sometime. I will be referring more people to this location.Emmett W.
The service was excellent, very professional. The service was above my expectations, outstanding.Carmin W.
Great customer service.Patricia R.
El cliente no dejó un comentario.Logan T.
fix the mobile check-in processCELESTE R.
The best experience ever!Tijuana W.
El cliente no dejó un comentario.Donna S.
It's a great experienceKadiatu K.
Only drop it in the parking lot, because I made by onlineFrancisco L.
I put in gas to return it at the level I received it and was still charged a fuel charge. So I paid twice for fuel. Not happy!Kisha W.
El cliente no dejó un comentario.Magnus M.
First off I had to hook up my trailer myself the young guy in the store did not come out to help. I went back in to ask him for a new wireing harness because the one was all cut up. He told me to go to another uhaul location they with have one . I am like what. I should not have to do this. But I did because I needed the trailer that uhaul could not fix it so I took it to a shop that could fix the harness so I can have lights on trailer. I had to pay $50 to be safe.Delrease T.
El cliente no dejó un comentario.Elmer L.
Bad service.Nothing.Professionals for 3 hours late that I returned the equipment to me, they charged an extra day of service and I'm sure I'm disappointed, they recommended this company but they failed with meEdwin O.
The customer service was excellent, and very prompt.MICHAEL H.
Great Customer ServiceSteven A.
El cliente no dejó un comentario.Mike K.
El cliente no dejó un comentario.THERRION D.
Keep up the good workGwendoly B.
Young man running this location, sharp well mannered.james B.
Friendly and helpful staff, reasonable pricing. Overall very positive experienceOksana S.
There is another Uhaul location less than a mile down the road from this location. It was confusing where the trailer was supposed to get dropped off.ROBERT B.
El cliente no dejó un comentario.Joyceta C.
El cliente no dejó un comentario.RONNEL S.
El cliente no dejó un comentario.Russell D.
You have a perfect representative out there. That boy is a genius.FLORENCE N.
The vehicle wasn't ready for the schedule pick up time. The worker seemed to have their younger sibling there conducting business. They were unfriendly and not helpful. I will not use them again.Mark C.
El cliente no dejó un comentario.PATRICIA S.
Very small and did not have packing supplies we needed, even though I ordered them online and the website said they were in stock.Michael M.
Friendly, great customer services.JOSE R.
El cliente no dejó un comentario.ROBERT M.
El cliente no dejó un comentario.PATRICK D.
El cliente no dejó un comentario.goldie H.
El cliente no dejó un comentario.LEONARDO N.
The equipment was clean but smelled like car urine. We had to mop it out again before we put our things in it.Thomas T.
El cliente no dejó un comentario.CODY C.
El cliente no dejó un comentario.James J.
Customer service was great!NANA O.
My time was pushed back two hours so I had to reschedule my movers in two locations. The customer service at the counter was horrible. And the truck had not been cleaned. NEVER AGAIN!Dionne S.
All i had to do was hand over the key; could not have been simpler.Frank C.
This was my first and last U-HAUL experience if I can help it. the most frustrating incompetent time-wasting nonsense I have ever seen. I will never ever come to this location again.Tasha S.
El cliente no dejó un comentario.Jonathan A.
Customer service from Prince was excellent. He was supper helpful with everything. He is very knowledgeable about the company & rental. He gets a 10 for service.Patience K.
El cliente no dejó un comentario.Joy J.
The pickup was awesomeZulma F.
El cliente no dejó un comentario.Gareth H.
It was not the location that was the issue. I will be recommending against ever using uhual to anyone in the future. This experience has been a nightmare. I was overcharged, sent to the wrong locations, reservation lost, cars switched and lied to multiple times. The level of incompetence and resistance to consistency and customer service was astonishing. I have never had such a terrible experience moving in my life. I would never recommend Uhual to anyone ever again.Jannell A.
El cliente no dejó un comentario.Kimberly J.
Had to get a truck last minute and had never rented a Uhaul before. Employees were helpful in explaining the process and all options. 10/10 would recommend.Nashia H.
The dolly had a flat tire... should check that before giving to a customerStephen F.
El cliente no dejó un comentario.Emma S. C.
Had two teen-agers working. Customer service was lacking.Endia H.
Very nice very respectfulDwayne C.
El cliente no dejó un comentario.Van W.
El cliente no dejó un comentario.JOSHUA M.