Customer Reviews for AE Auto & Shipping LLC
(U-Haul Neighborhood Dealer)

770 comentarios

10002 Washington Blvd N   Laurel, MD 20723
(Across from McDonalds)

(301) 617-8566

Horario de oficina

  • Mon-Wed: 9 am - 6 pm
  • Thur: 9 am - 4 pm
  • Fri-Sat: 9 am - 6 pm
  • Sun: Closed

Servicios en esta ubicación:

Contáctanos

(301) 617-8566

10002 Washington Blvd N
Laurel, MD 20723
(Across from McDonalds)

Servicios en esta ubicación:

Horario de oficina

  • Mon-Wed: 9 am - 6 pm
  • Thur: 9 am - 4 pm
  • Fri-Sat: 9 am - 6 pm
  • Sun: Closed
  • Devolución del cliente 24 horas

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
5.0

El cliente no dejó un comentario.

JOSE V 
Clasificación:
5.0

El cliente no dejó un comentario.

MARY G 
Clasificación:
5.0

El cliente no dejó un comentario.

STEVEN H 
Clasificación:
5.0

The service here was excellent. Courteous and efficient.

STEVEN H 
Clasificación:
3.0

Staff are very friendly and helpful. I got everything I needed. Only negative is that this is a small location and parking is difficult.

THOMAS L 
Clasificación:
5.0

The service was excellent! The gentleman was extremely kind and knowledgeable. I will return and recommend to others!

SHERRI G 
Clasificación:
3.0

El cliente no dejó un comentario.

Alison T 
Clasificación:
5.0

El cliente no dejó un comentario.

STEVEN I 
Clasificación:
5.0

The only person in the UHAUL unit is the BEST employee I ever encountered based on my multiple UHAUL and other business encounters.

RAJKUMAR J 
Clasificación:
5.0

El cliente no dejó un comentario.

EUGENE A 
Clasificación:
4.0

Very polite and professional!

LACHELLE N 
Clasificación:
5.0

El cliente no dejó un comentario.

DAVID M 
Clasificación:
5.0

Allan is always very helpful. This is my U-Haul location of choice. Highly recommended.

EUGENE A 
Clasificación:
4.0

The guy who helped me was outstanding awesome customer service 10 stars ⭐️

SHERRIE M 
Clasificación:
2.0

Based on my expericet I have no suggestions to offer. Keep up the good work and customer service.

EMMETT R 
Clasificación:
3.0

Looks like there two uhaul locations and the one I went to was a bit dingy but the staff was helpful.

LORN H 
Clasificación:
5.0

No problems

PATRICIA H 
Clasificación:
5.0

Dealer was very kind and personable

AUDREY K 
Clasificación:
5.0

Allan was very friendly and helpful. I enjoyed working with him.

EUGENE A 
Clasificación:
3.0

Volume nob was broken and AC wasn't flowing correctly... Take abnormal amount of time cool. Also, the guy was half hour late on pick up... Needs to be on time and pay attention to orders; asking me for stuff that I added online.

Damien N 
Clasificación:
5.0

Allan was great and super helpful and knowledgeable.

Ramandeep K 
Clasificación:
4.0

Didn't encounter a rep as we did a drop-off after hours. Love the app!

OSWALD G 
Clasificación:
5.0

El cliente no dejó un comentario.

GARY S 
Clasificación:
4.0

El cliente no dejó un comentario.

TIMOTHY L 
Clasificación:
5.0

El cliente no dejó un comentario.

JAMES M 
Clasificación:
5.0

El cliente no dejó un comentario.

JAMES M 
Clasificación:
5.0

El cliente no dejó un comentario.

DAVID A 
Clasificación:
1.0

The counter rep was rude and condescending..

KEITH S 
Clasificación:
5.0

Great service

Tony W 
Clasificación:
5.0

El cliente no dejó un comentario.

ROGERIO M 
Clasificación:
5.0

This was the best experience of ever had with U-Haul. The gentleman on the phone was more than helpful. I was able to easily make a reservation and get all the details prior to my pick up time. The representative was available and attentive during pick up time and walk me through the process seamlessly. He was very courteous and knowledgeable. The whole process was straightforward and easy.

ANGELIQUE W 
Clasificación:
5.0

El cliente no dejó un comentario.

GARRY L 
Clasificación:
5.0

The truck worked perfectly but there was a little bit of debris in the car. It wasn't terrible but it just needs to be detailed on the inside a bit.

Derrick O 
Clasificación:
5.0

Staff was professional and knowledgeable.

KAREN J 
Clasificación:
3.0

El cliente no dejó un comentario.

Sanjana S 
Clasificación:
5.0

Using the 4x8 ‘ was an easy process and held a lot more than I thought it would.

SHARI P 
Clasificación:
5.0

Very kind and informative.

JAE B 
Clasificación:
3.0

Lot was small so tricky for those inexperienced with trailers. Probably would've been fine except with the weather there was a lot of ice which made it really hard getting the trailer in after hours. Had to call a friend to bring me a shovel.

DARIN J 
Clasificación:
5.0

You guys are the best, Thank you

TAIWO A 
Clasificación:
5.0

El cliente no dejó un comentario.

JOEL H 
Clasificación:
5.0

The agent is very professional and of great service. I will definitely be coming back

LETTIE M 
Clasificación:
5.0

Good place

ILYA K 
Clasificación:
5.0

El cliente no dejó un comentario.

KIMBERLY B 
Clasificación:
5.0

Service was Excellent!!!

MARY J 
Clasificación:
5.0

El cliente no dejó un comentario.

John L 
Clasificación:
5.0

Very good

SALAI T 
Clasificación:
4.0

I would advise better parking identifiers, and maybe some reservable spaces for personal vehicles. The agent was very accommodating so no complaint there. I strongly believed customers would have a better overall experience .

JAMEE J 
Clasificación:
5.0

Very kind and thoughtful. Felt like I got a rea

PAUL S 
Clasificación:
5.0

El cliente no dejó un comentario.

FAAMOTU F 
Clasificación:
5.0

El cliente no dejó un comentario.

DORN J 
Clasificación:
5.0

The service rep was very knowledgeable and professional!

IDARYON B 
Clasificación:
2.0

actually have some gas in the vehicle when picked up. and if low, would give directions to nearest gas station at the very least. have dolly's and other equipment available. NOT related to this particular site: I had reserved the truck over 1 month in advance, for a 48 hr period. U haul GAVE AWAY my truck within 15 min of my pick up time, no phone call or warning, no messages about a tight timeline for pick up. I tried to call earlier in the day 3 different times to let them know I would be there within the hour, and NO ONE ANSWERED and the voicemail was not in english and said nothing about u haul. I was on my way for pickup about 90 min past the pick up time, which should be no big deal since I had paid for the truck for 48 hrs. so- reservation basically meant nothing. As Seinfeld once said- "you are great at MAKING reservations but not so much at KEEPING reservations." this is just a terrible business practice and really added a lot of stress to our day. I won't use U haul again.

Linda M 
Clasificación:
5.0

Great customer support with a personal touch. Highly recommend this location for U Haul rentals.

ALEXANDER S 
Clasificación:
4.0

Service was terrific, and the vehicle was well maintained. Would rent again, from this facility. As I believe everyone can improve in some way I gave a 4 out of 5.

PAMELA R 
Clasificación:
5.0

El cliente no dejó un comentario.

WILSON J 
Clasificación:
1.0

Vehicle had issues. No one available to help. Location was closed. Was not the location I had booked.

Douglas M 
Clasificación:
1.0

Over charged me for stuff that didn’t know about

Amelie W 
Clasificación:
5.0

El cliente no dejó un comentario.

felix p 
Clasificación:
5.0

El cliente no dejó un comentario.

Laura H 
Clasificación:
1.0

No recommend and never use this service again.

Lam V 
Clasificación:
4.0

The overall Was great employee at the time was outstanding and very very helpful. I think you.

BOBBY J 
Clasificación:
3.0

U-Haul rep was extremely helpful and courteous. Great job!

Jim K 
Clasificación:
5.0

El cliente no dejó un comentario.

REGINA E 
Clasificación:
5.0

El cliente no dejó un comentario.

derrick M 
Clasificación:
4.0

El cliente no dejó un comentario.

MARCUS J 
Clasificación:
5.0

Great service

Patricia J 
Clasificación:
5.0

El cliente no dejó un comentario.

pablo l 
Clasificación:
4.0

Vehicle was out of gas had to drive my personal vehicle to gas station to get gas and bring it back to location to put in truck then drive truck to fill it up

DWAYNE P 
Clasificación:
4.0

El cliente no dejó un comentario.

Corey K 
Clasificación:
5.0

Everything went so smoothly. The gentleman who assisted me was knowledgeable and friendly.

scott M 
Clasificación:
4.0

El cliente no dejó un comentario.

arnold s 
Clasificación:
5.0

AE Auto attendant was great and extremely helpful in walking me through the process.

Caleb Y 
Clasificación:
4.0

El cliente no dejó un comentario.

Traveon G 
Clasificación:
5.0

The truck needs be serviced but the customer service was great!

Shiela J 
Clasificación:
5.0

El cliente no dejó un comentario.

Michael L 
Clasificación:
3.0

Checkin was horrible. I had to upload pics, drivers license, face pic multiple times because the tools in the app kept taking bad pictures. Took too long to check in this way. Might have been easier to do most of these steps ahead of time.

Uttam K 
Clasificación:
1.0

El cliente no dejó un comentario.

Henry V 
Clasificación:
5.0

Bueno

Hugo R 
Clasificación:
4.0

El cliente no dejó un comentario.

KATHLEEN J 
Clasificación:
5.0

El cliente no dejó un comentario.

Liza L 
Clasificación:
5.0

Courteous

Oladipo O 
Clasificación:
5.0

Send us a link on how to check in when returning after office hours

Comfort M 
Clasificación:
5.0

El cliente no dejó un comentario.

Olufemi O 
Clasificación:
5.0

Left front tie down rachet was seized. I had to oil it and break it free for it to be usable. Wiring to the lights was damaged and eventually stopped working on the road. No left turn signal or brake light. I did a roadside repair.

David W 
Clasificación:
5.0

Friendly , reliable, professional.

Gloria L 
Clasificación:
4.0

El cliente no dejó un comentario.

Ed J 
Clasificación:
5.0

El cliente no dejó un comentario.

Favour K 
Clasificación:
4.0

El cliente no dejó un comentario.

STEVEN A 
Clasificación:
3.0

Rep was very helpful

john m 
Clasificación:
5.0

Allan is very ki d

Vera L 
Clasificación:
5.0

El cliente no dejó un comentario.

darwin s 
Clasificación:
5.0

Very professional and courteous

Dawn C 
Clasificación:
5.0

El cliente no dejó un comentario.

Vera L 
Clasificación:
4.0

Excellent staff - didn't go into the building though and the lot didn't look super professional, but the staff made up for it. It's a little weird that there's a full fledge UHaul though like less than a mile away.

Kristen C 
Clasificación:
5.0

Great customer service. Friendly and very accommodating.

James K 
Clasificación:
5.0

El cliente no dejó un comentario.

Diego R 
Clasificación:
5.0

El cliente no dejó un comentario.

Stepfanie M 
Clasificación:
5.0

Nothing awesome customer service

Abian S 
Clasificación:
5.0

The return vehicle app is frustrating. I wasted 30 minutes taking a picture. I finally gave up .

michael a 
Clasificación:
5.0

Outstanding customer service!!!

Mary J 
No se han enviado comentarios para esta ubicación.
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