Customer Reviews for AE Auto & Shipping LLC
(Distribuidor de U-Haul del vecindario)

Clasificación:

2.0

Very small and did not have packing supplies we needed, even though I ordered them online and the website said they were in stock.

Clasificación:

5.0

Friendly, great customer services.

Clasificación:

4.0

The equipment was clean but smelled like car urine. We had to mop it out again before we put our things in it.

Clasificación:

5.0

Customer service was great!

Clasificación:

1.0

My time was pushed back two hours so I had to reschedule my movers in two locations. The customer service at the counter was horrible. And the truck had not been cleaned. NEVER AGAIN!

Clasificación:

5.0

All i had to do was hand over the key; could not have been simpler.

Clasificación:

1.0

This was my first and last U-HAUL experience if I can help it. the most frustrating incompetent time-wasting nonsense I have ever seen. I will never ever come to this location again.

Clasificación:

5.0

Customer service from Prince was excellent. He was supper helpful with everything. He is very knowledgeable about the company & rental. He gets a 10 for service.

Clasificación:

4.0

The pickup was awesome

Clasificación:

1.0

It was not the location that was the issue. I will be recommending against ever using uhual to anyone in the future. This experience has been a nightmare. I was overcharged, sent to the wrong locations, reservation lost, cars switched and lied to multiple times. The level of incompetence and resistance to consistency and customer service was astonishing. I have never had such a terrible experience moving in my life. I would never recommend Uhual to anyone ever again.

Clasificación:

5.0

Had to get a truck last minute and had never rented a Uhaul before. Employees were helpful in explaining the process and all options. 10/10 would recommend.

Clasificación:

5.0

The dolly had a flat tire... should check that before giving to a customer

Clasificación:

2.0

Had two teen-agers working. Customer service was lacking.

Clasificación:

5.0

Very nice very respectful

Clasificación:

2.0

there was alot of confusion after i dropped off my rental - over a week later i was still getting calls saying that i had not returned the truck yet, even though i returned it before the required return time on my contract.

Clasificación:

4.0

Nothing the gentleman at this location were extremely professional, and went over hook up to ensure trailer was securely attached.

Clasificación:

1.0

They failed to put the ball on the new hitch and sent us to another location so pick up a trailer without it. Then had to go to yet another location that had the ball. Very frustrated. But not nearly as frustrated as having to pay $50 to uhaul for cleaning. The trailer was SPOTLESS!

Clasificación:

1.0

At the time of reservation i asked the representative regarding time operation hours and she said this location open till 8. I reached at this location at 6:40 pm and this location is closed and the person hendling this place put a piece of paper on the door if you need help call on this number . So i called and explaind him i am here for drop the vehicle and he said the location is closed if you want you can drop the key in drop box and go. I asked him if i drop the key in drop box afterwards the truck is not my responsiblities at that time he said no its all your responsiblities. How come after dropping the key in the drop box the truck is my responsiblities. Afterwards i call Uhaul customer service and the lady on the phone helped me to return the truck online. The deales are not giving good services.

Clasificación:

3.0

The facility ran out of blankets. Had to go to the next facility to pick some up, and they made me pay for an additional set. Not sure if the blankets I reserved where credited. Also, The ac did not work in the truck I rented.

Clasificación:

2.0

Improve the organization and cleanliness of the front reception area. Reception staff did not seem to be fully trained or confident about providing U Haul services.

Clasificación:

5.0

Nothing actually. Very professional. Explained everything to me. Walked me to the van and drove it out. Something I have never experienced with other sites. The worst is renting from home depot. This guy has a personal touch. I will always go there. I was extremely impressed. No wonder, the rush to rent from other customers.

Clasificación:

5.0

Prince is awesome! He guided us through the rental process with no problems. Thank you so much!

Clasificación:

1.0

I was told that there will be $4/gallon charge for gas if I don't refill. I was okay with that. But they did not mention that there will be extra $30 fee. Please read everything before you sign the contract.

Clasificación:

4.0

Eveowas done well keep up the good service

Clasificación:

5.0

The rep was Extremely nice and friendly!

Clasificación:

5.0

A great experience. Extremely helpful and accommodating

Clasificación:

5.0

I was very pleased with your service and will always use you. Good and friendly communication.

Clasificación:

3.0

Two absolutely wonderful young men were working the counter but I could easily tell, they were not "best" when it came to customer service. The van was dirty and the explanation of the van was not too clear. Either way, I would rate it average but I would use them again if they can take a criticism such as this to get better. Thanks! DrG

Clasificación:

4.0

I did not receive a confirmation as promised the day before my rental. I had to call to confirm the pickup location. Otherwise no issues.

Clasificación:

5.0

Excellent service.

Clasificación:

5.0

Keep the good work you are doing both inside the office and the equipment well kept. So appreciative of the services in you branch.

Clasificación:

2.0

An was dirty, windshield glass dirty. Smelled bad

Clasificación:

5.0

It was a great experience. Great young men woring today. Very helpful

Clasificación:

5.0

one of best equipment I have even used from U-haul.

Clasificación:

5.0

GREAT customer service. You made renting a truck hassle free. Gracias.

Clasificación:

1.0

When I went to pick up the trailer the uhaul site operator wasn't there, instead he had his kids trying to figure everything out. His son insisted on attaching the trailer which I was not comfortable with. Trailer was great. Upon return, I started putting trailer back where I got it from. The owner came out and wanted the trailer in the back. We drove around back and asked me to place trailer in a location that was not possible for truck and trailer. He insisted so I pulled forward and backed up a few times with no luck. Meanwhile, the owner was standing behind the trailer yelling at his son the entire time. Owner saw I couldn't park it in that spot and told me “since you can't drive your truck, just drop the trailer wherever”. So I backed out to side of building. I'm asking the owner is this ok but instead he decided to go back to yelling at his son. I get out of my truck to get his attention and he told me just drop it. I'm unhooking the trailer while yelling is still happening between owner and son. I get to the ball and I ask him to ensure it doesn't hit roll forward when I lift it. I lift and owner went back to his family drama and the trailer rolled into back of my truck causing damage. Now I'm yelling at owner. He is say he is sorry. I asked what are you going to do about this. He didn't respond. I asked if he owned the property and he said he didn't but wouldn't say who owner is. I asked for his insurance info and all he would pass is StateFarm. I asked for his name and policy information. He only told me Freeman. I drove off because he was more concerned about yelling at his kid again. Worst service ever. Professional business location is not the place to handle family issues.

Clasificación:

3.0

Friendly customer service. Pick-up location is a bit hard to get to.

Clasificación:

5.0

Staff was quick and professsional.

Clasificación:

5.0

Very happy to meet the owner's

Clasificación:

5.0

Prince was extremely helpful and accommodating with all questions and info

Clasificación:

1.0

There wa8 no one there to turn in your key to even though thay should have been open had trouble finding drop bo8

Clasificación:

5.0

Customer service was great.

Clasificación:

3.0

I rented a tow dolling for one day and I call to the office to let know then that I going to return the dolling one hour and half late but they've always charged me for one more day. I don't recommend this place, I had bad experience with them.

Clasificación:

5.0

A fully professional experience from beginning to end. Thank you. Bruce Gamble

Clasificación:

5.0

Keep up the good work.

Clasificación:

5.0

Keep up the good service Thank you

Clasificación:

5.0

Just like to compliment the young man that checked me in for his professionalism and his thoughtful words to lift my spirits.

Clasificación:

1.0

I was called 2 days after returning the truck to be told there was “damage” that was missed on the initial look through when I turned the truck in. The man told me everything was good to go when I dropped it off. But now I'm being told there's damage that wasn't there when I dropped it off

Clasificación:

1.0

I had a reservation for 7am at a different location that was confirmed. That location told me they did not have the equipment. Then I was sent to this location, who was not around at 8am when they were supposed to be open. I ended up not pulling away until after 9am with a 7am reservation. Please honor reservations, and if you do inconvenience someone please don't make it worse by sending them to a location that is not able to handle the needs.

Clasificación:

5.0

The staff went above and beyond to help me load materials from the rental truck back into my car! Very kind and helpful!!

Clasificación:

5.0

No improvement needed. All of the gentlemen who helped me were knowledgeable & gave excellent customer service

Clasificación:

5.0

Very professional!