Comentarios del cliente para AE Auto & Shipping LLC
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Testimonios de recientes clientes de AE Auto & Shipping LLC
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Earl T. en
When I went to pick up the trailer the uhaul site operator wasn’t there, instead he had his kids trying to figure everything out. His son insisted on attaching the trailer which I was not comfortable with. Trailer was great. Upon return, I started putting trailer back where I got it from. The owner came out and wanted the trailer in the back. We drove around back and asked me to place trailer in a location that was not possible for truck and trailer. He insisted so I pulled forward and backed up a few times with no luck. Meanwhile, the owner was standing behind the trailer yelling at his son the entire time. Owner saw I couldn’t park it in that spot and told me “since you can’t drive your truck, just drop the trailer wherever”. So I backed out to side of building. I’m asking the owner is this ok but instead he decided to go back to yelling at his son. I get out of my truck to get his attention and he told me just drop it. I’m unhooking the trailer while yelling is still happening between owner and son. I get to the ball and I ask him to ensure it doesn’t hit roll forward when I lift it. I lift and owner went back to his family drama and the trailer rolled into back of my truck causing damage. Now I’m yelling at owner. He is say he is sorry. I asked what are you going to do about this. He didn’t respond. I asked if he owned the property and he said he didn’t but wouldn’t say who owner is. I asked for his insurance info and all he would pass is StateFarm. I asked for his name and policy information. He only told me Freeman. I drove off because he was more concerned about yelling at his kid again. Worst service ever. Professional business location is not the place to handle family issues.
Gregory G. en
Friendly customer service. Pick-up location is a bit hard to get to.
William S. en
Staff was quick and professsional.
Franklin k. en
Very happy to meet the owner's
Jay G. en
Prince was extremely helpful and accommodating with all questions and info
Lawrence W. en
There wa8 no one there to turn in your key to even though thay should have been open had trouble finding drop bo8
LUCRE M. en
Customer service was great.
Cristhian D. en
I rented a tow dolling for one day and I call to the office to let know then that I going to return the dolling one hour and half late but they've always charged me for one more day. I don’t recommend this place, I had bad experience with them.
Bruce G. en
A fully professional experience from beginning to end. Thank you. Bruce Gamble
Richard L. en
Keep up the good work.
reginald k. en
Keep up the good service Thank you
Traci L. en
Just like to compliment the young man that checked me in for his professionalism and his thoughtful words to lift my spirits.
Courtney T. en
I was called 2 days after returning the truck to be told there was “damage” that was missed on the initial look through when I turned the truck in. The man told me everything was good to go when I dropped it off. But now I’m being told there’s damage that wasn’t there when I dropped it off
Evan B. en
I had a reservation for 7am at a different location that was confirmed. That location told me they did not have the equipment. Then I was sent to this location, who was not around at 8am when they were supposed to be open. I ended up not pulling away until after 9am with a 7am reservation. Please honor reservations, and if you do inconvenience someone please don't make it worse by sending them to a location that is not able to handle the needs.
Patricia T. en
The staff went above and beyond to help me load materials from the rental truck back into my car! Very kind and helpful!!
Marti M. en
No improvement needed. All of the gentlemen who helped me were knowledgeable & gave excellent customer service
Daniel S. en
Very professional!