The 24/7 return truck online was not the easiest to complete. Not overly user friendly on a cell phone.Paula C.
Customer Reviews for Advantage Self Storage
(U-Haul Neighborhood Dealer)
Depew, NY 14043
Services at this Location:
- Mon-Fri: 9:30 am - 5:30 pm
- Sat: 9:30 am - 4 pm
- Sun: Closed
Special Operating Hours
- 12/25/2021: Closed
- 1/1/2022: Closed
- 24 hour customer return
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Actually go over the truck before renting itSteven U.
Windows were filthyMARKANTHONY V.
Everything was handled very well by your staff, even though the processing of my payments had issues due to the area having an internet outage. But the staff helped me very well.WILLIAM JR C.
Nothing. These guys are on top of there game!Thomas M.
Customer did not leave a comment.JUNIOR V.
We dropped keys off. They were already closed.Jennifer S.
The staff at Advantage were extremely helpful and accommodating when I had issues with my reservation. Big thanks to them!!LINDSAYRAE B.
Customer did not leave a comment.Alan L.
Even though you offered a discount for returning truck to a farther away location, at the end of the day you are tired and don't like to have to drive a lot further than a â€œlocalâ€ drop off. But we appreciated the discount.Charles A.
Nothing, the treatment was red carpet, very friendly, made me feel so comfortable, I definitely will do business again, Thanks Tom& John, awesome guys.CARLISHA J.
This site is geared for storage rental, nut U-Haul rental.David T.
My only critical comment is that the day after my rental there were two charges on my debit card, neither of which was the amount on my receipt. The two charges added up to $150 more than the amount on my receipt. The charges came off on their own accord and the correct amount was eventually charged but it had me worried that I was going to play phone tag trying to get things resolved.Conan G.
Customer did not leave a comment.alison L.
Double charged. Reservation was a mess. Have to call customer service and sit on hold or 5 hours today I'm sure to deal with itRYAN K.
Customer did not leave a comment.MAURICE P.
I booked online and even checked in ahead of time, adding my driver's license to the reservation and filling out all necessary information. Then the morning of pickup, I got a notice saying that this location was not set-up for 24/7 truck share and I had to wait until the location opened. Not only did I have to wait 30 minutes for the location to open, but I had to go through all the steps again as if it was brand new reservation, which took about 30 minutes - so I lost an hour that day. I should have been notified ahead of time that this location did not office 24/7 truck share and that I had to do the reservation details and pickup in-person. I will say though that the employee who worked at Advantage Self Storage was very helpful and accommodating, so he did an excellent job. But until U-Haul works out the kinks at this location, I do not recommend it.Alaina M.
Amazing experience definitely coming backKatelyn M.
Only needed the equipment for a few hour.s and this worked out greatfrank S.
Customer did not leave a comment.Andrew R.
Customer did not leave a comment.Vincent T.
Nothing! Everything was Excellent! Thank you!Bob P.
Make the U-Haul sign more visible from the street.jolene M.
I was so happy with my experience.Myra C.
Customer did not leave a comment.Brandi G.
Whoever processed this return made a mistake and tried to charge me an additional $70 for fuel when I returned the truck with a full tank of gas. The area field manager eventually spotted their error and refunded me, however, this should have never happened and is unacceptable.Matthew G.
Customer did not leave a comment.Jeffrey M.