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Mark K
Customer Reviews for Advantage Self Storage
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Someone smoked in the truck and it smelled horrible. Otherwise it worked great for what we needed.
Michael LKevin was a great help in an emergency situation. Great location and customer service!!
Samantha PThis charge is incorrect. When I picked up the UHaul, it was nearly empty and upon completion and return of the U-Haul. The gas was refilled and left with more than during pick up. This gas charge needs to refunded to me immediately as this is not accurate.
James WI use U-Haul all the time. This was the worst experience that I've had. I took advantage of the free storage this time because I moved across country and I needed to store a few things outside of my apartment that I'm just moved into. They sent me all over the world from different storage unit to different storage unit. I had to go sign paperwork for the storage unit at a different storage unit and then go back to the storage unit and then unload my stuff. Staff would not let me change my drop off location to a more convenient area considering they just made me drive all over and waste more gas. After I left and drop the truck off I then got a call from somebody at the location that I dropped the truck off at and they said that I owed them an extra $175. I asked them to break down why I owe that and they seemed very unsure as to why. I think that that's something that they should know especially for that amount of money. I told them that I was aware of $80 being pulled out once I return the truck for having it for extra days. But 175 doesn't make sense even if you add tax. Just never again will I use you haul this is crazy.
Morgan HExcellent customer service!
Andrea MTruck had some engine noise and very slow to accelerate but worked fine for my purposes, adam was very nice
ELEANOR MOver charged me and I still haven't got my money back over 300 error not happy.
Jeff CVery simple and professional
Richard PVery nice guys here and easy to rent/check out/check in
STEPHEN EThe staff were really helpful and professional.
Robert PKevin was great and made things quick and easy !
Steve WIt was so easy to pickup and drop off and what a great price for a little utility trailer! Now that we know how easy this is, we feel more free to take on projects, bigger item purchases, etc.
Erica NTrailer had a lot of dirt and dead wasp nests in it
David DIt was an odd rental experience. The self storage location was in a neighborhood that didn’t feel particularly safe. The staff member was nice that checked us in. The trailer was pretty beat up but functional so that’s all that really mattered
TIMOTHY BNone, booking and use went very smoothly.
Dean HThe lady at this location was friendly and knowledgeable. A joy to work with.
Shaun JStaff super friendly, professional- awesome team, very responsive and available, thank you
Gene PGreat service
Robert KSuper fast and easy to pick up and drop off! Had to make this reservation after another U-Haul location canceled our reservation at the last minute. These guys saved the day!!
Jason KWe dropped off trailer after hours!
Judi MNot enough miles give from my location to the next. Had to pay extra.
Dixie NReturning the trailer was a bit difficult due to the parking lot design. No pull through or even enough room to back the trailer up.
Bryce HThe staff there was very professional and pulled the van up front for me. They loaded the blankets and cleaned all the windows before I took the van. Great customer service.
Anthony CTotally amazing customer service!
Lena TCouldn’t access the truck through app for early pick up.
Katherine RThe staff were very helpful and friendly at this location. They went out of their way to help us manage our rental.
Shea GVery clean location. I’d definitely recommend renting storage space from Advantage Self Storage as well as renting Uhaul products from them. Very helpful individual finishing the return of the truck, car hauler and trailer.
Shane RNothing everything was perfect.
Dana WGood except not much room..
WADE CExceptional customer service.
Robert MDidn't open until 9:30. Very tight quarters. Difficult to turn around.
Michael OAdvantage Self Storage was great. But we DID NOT get advance notification from u-Haul that our pick up location had moved. Was a bit crazy purchasing a hitch at one location then rushing to pick up location at last minute. We had driven 1200 miles by this point to get there. So five stars for Advantage Self storage, 2 stars for U-Haul logistics failing to issue a text message or email within 24 hours of pickup.
ROSS YNone
Bernard RWe had to call roadside service twice during our move. The truck needed a new battery. The first time it should’ve been replaced.
Jeannie HExcellent customer service from beginning to end!
Doreen DGreat service, convenient to have rentals right on site with storage
Justin WTHe person that checked us in was excellent!!!!
Michael BThe trailer worked very well. We had arranged with Kevin to return the trailer on Sunday night as the rental location is not near our home. The gate access code did not work on Sunday night so we had to drive 40 miles home and then 40 miles the next day to return the trailer. So a total of 120 extra miles. This was quite an inconvenience and expense. Matthias
matthias lMy complaint would be about dispatch from Cheyenne, I reserved a truck two months early and they called me the day before i fly out of Oregon and tell me there are no trucks available. Not even sorry. I later find out they have known the whole time that they did not have the truck or one coming in. I do appreciate the help from Denver U-Haul but it cost me 1000 dollars more than what i was quoted from Cheyenne. Not their fault.
Steve CThe young gentleman running the shop Saturday morning was very kind and helpful. He is a hard worker. A few of us showed up 30 minutes before the official opening time, but he unlocked the door and started helping us anyway. What a great way to start off an otherwise stressful moving day. Please give this guy some praise.
Patrick BWe arrived after hours and someone who was still working late let us in. Great experience.
Daniel YThe trailer did not snuggly fit my 2 in ball. This made for lots of shifting on its long trip to Denver.
Nellie S