Comentarios del cliente para Advantage Self Storage
Comentarios de los clientes es muy importante para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtración o edición de nuestra parte.
Testimonios de recientes clientes de Advantage Self Storage
Los comentarios sin texto están actualmente ocultos. Mostrarlos mostrados. Desea ocultarlos
Justine D. en
Everything was quick and easy the truck was in great condition.
TODD I. en
Thank you
Cindy T. en
Kevin the property manager was courteous, patient, helpful & very personable. I will definitely rent from there again.
Kevin T. en
Samantha was great she fixed the normal U-Haul screw up. I never did receive a 24 hour call and had to check 2 other places to see where my equipment was. I have learned to expect poor service from the national office
MARK T. en
NO BECAUSE THEY CHARGE U FOR SCRATCHES THAT U NEVER DID I RENT A TRUCK FRIM U GUYS EVERYYEAR BUT I WILL START LOOKING ELSE WERE NOW
Catherine M. en
Young lady was ever so helpful and polite. Didn’t have any blankets. I did change pick location a few days before pick up. She did get enough blankets.
Forest B. en
Nothing. Very customer service and was very efficient in getting me in and out.
Dakota T. en
There was trash and stuff in the van.
Rory M. en
Marking parking spaces to leave trailers/trucks.
Ray D. en
We didn’t even rent equipment till 1104am. And they started the rental before we arrived
Robert J. en
Hard to find. No signs saying Uhaul
Bethany D. en
I made my reservation for the Wadsworth bypass location and happened to drop in the day before pick-up to verify information and was then told I would need to go to the 52nd location to pick up the trailer. I was not notified that they did not have the wiring adapter that I ordered with my reservation at this location, but was told that I should've received a call regarding this. When I showed up, I was then sent to the Wadsworth bypass location to get the adapter. Once there, they tried to charge me again for the adapter which I paid for online. By the time I got the trailer, I was an hour behing schedule and my trip was then delayed. When trying to contact customer service to let them know about my experience and change my drop off location (since the trailer did not leave the state) I was put on hold for over 20 minutes several times and then disconnected. Finally, I got ahold of a lady who was extremely rude and disconnected me once again. When we decided to get rid of the trailer and dropped it off, the location on Jewell and Garrison, had one man on staff who was in over his head with customers and the building was over 90 degrees inside. This entire experience has been awful, from being inconvenienced several times BEFORE picking up the trailer, to being delayed, dealing with rude employees after long hold times and being disconnected countless times, struggling to get reservations changed, watching an understaffed location with bad conditions race around to help an impossible amount of customers, to being rudely told that I won't be seeing any money back since I'm not returning it to the same location I picked up from (this location is impossible to get in contact with and no one else can schedule for them). This experience has just been completely miserable has ruined U-Haul for us.
Kenneth K. en
truck was not at the first location had to go to a second location and pick up the truck in Arvada. Pick up the truck it was clean had a couple spots that we took photos of but the cigarette smell was terrible in that truck
LANI T. en
This is the best location for service and convenience. Kevin and Samantha are excellent, professional and helpful. They each go beyond expectations. Thanks
LANI T. en
Both Samantha and Kevin are professional, helpful and courteous. They go beyond expectations .
Walt P. en
Nothing, customer service was excellent!
Jonathan F. en
Quick drop off and very helpful staff.
Jeff L. en
Nice people. But the pick up location was changed without my knowledge
LOIS E. en
Ms. Samian was kind, courteous and professional. Her knowledge, instruction and delivery was highly effective in streamlining the transactional process, and thus making our overall transition from home to storage a very smooth one. Thank you.
Mandy W. en
Very friendly/helpful service.
Collette J. en
nothing at all