Customer Reviews for Advantage Mini Stg
(U-Haul Neighborhood Dealer)

159 comentarios

9402 N Navarro St   Victoria, TX 77904

(361) 578-8796

Horarios de la ubicación

  • Lun. - vie.: 9 a. m. - 5 p. m.
  • Sáb.: 9 a. m. - 1 p. m.
  • Dom.: cerrado

Servicios en esta ubicación:

Contáctanos

(361) 578-8796

9402 N Navarro St
Victoria, TX 77904

Servicios en esta ubicación:

Horarios de la ubicación

  • Lun. - vie.: 9 a. m. - 5 p. m.
  • Sáb.: 9 a. m. - 1 p. m.
  • Dom.: cerrado
  • Devolución del cliente 24 horas

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
5.0

The representative at this location went above and beyond to assure that our needs were not only met, but exceeded our expectations. Kindest and most well organized U-Haul rental ever.

Mary M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Shawn B. 
Clasificación:
5.0

Laura was great. She was ver helpful and professional. She is a great representative for U-Haul.

Charles S. 
Clasificación:
5.0

Excellent service, quick service and knowledgable of equipment rental.

Chris K. 
Clasificación:
5.0

The auto transport ratchet straps for the front wheels were rusted and I needed to get a different location to get them released and secured for me. Then the straps would be loose and have to be tightened about every 30 minutes on a 4 hour drive, that seemed excessive. This is a note about the equipment, not the location where it was located.

William G. 
Clasificación:
5.0

Thank you so much

saad A. 
Clasificación:
4.0

El cliente no dejó un comentario.

Molly H. 
Clasificación:
4.0

El cliente no dejó un comentario.

JOE H. 
Clasificación:
4.0

N\a

Gerard B. 
Clasificación:
5.0

The ratchet straps on the auto transport trailer were rusted and wouldnt loosen. I had to liberally lubricate them in order to safely strap down my car.

Jeremy R. 
Clasificación:
5.0

Great people

Trevor R. 
Clasificación:
5.0

I can't think of anything to improve

Jeff S. 
Clasificación:
5.0

For some reason the cab of the truck was dirty and muddy. The fuel gauge said it was full, but driving the truck less than 10 miles. I refueled it before returning it and put 6.5 gallons of fuel in it so it wasn't full when I picked it up. Would have been ice if it has a hand truck like last time I rented one.

Jerry B. 
Clasificación:
5.0

El cliente no dejó un comentario.

RICHARD U. 
Clasificación:
5.0

I tried checking in on the app and then tried returning it on the app later that night. My location was not being recognized and I followed your steps to make sure my phone settings were correct but it still would not pick up my location. That was kind of frustrating especially turning it in after hours.

Jeff S. 
Clasificación:
5.0

El cliente no dejó un comentario.

ROBERTOC A. 
Clasificación:
3.0

Uhaul needs an alignment. Steering wheel had to be held at an angle the entire trip and you guys were closed so no exchange could be made. Windshield wipers also in very poor condition. Very upsetting when you pay for quality equipment and receive very poor equipment.

HAILIE M. 
Clasificación:
5.0

Awesome service Great experience Highly recommend

THOMAS D. 
Clasificación:
5.0

El cliente no dejó un comentario.

Hugh S. 
Clasificación:
5.0

El cliente no dejó un comentario.

RONALD S. 
Clasificación:
5.0

El cliente no dejó un comentario.

MICKEY V. 
Clasificación:
2.0

The parking was inadequate for the large trucks. It was hard to figure out the best place to park as most of the other trucks were just parked on the side of the road in the grass. There was nobody in the office when I got there but the online drop off was simple enough. I made sure to clean out and wipe down the inside of the cab and swept out the back of the cab to leave it cleaner then when I picked it up. I also made sure it was full when I dropped it off as a was weary of dropping it off at the fuel level I picked it up at. This cost me an extra $45 but I was afraid of getting charged more for dropping it off below full.

KASSIDY C. 
Clasificación:
5.0

El cliente no dejó un comentario.

JAMES K. 
Clasificación:
5.0

El cliente no dejó un comentario.

Chung-Yin C. 
Clasificación:
5.0

Good experience

GREGORY H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Regina P. 
Clasificación:
5.0

We dropped off two UHauls and were glad to see a smiling face greeting us after a long journey. Friendly staff!

AMY H. 
Clasificación:
5.0

Great friendly service. Ez in Ez out thanks very much!

JERRY H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Henry S. 
Clasificación:
3.0

Returned truck on a Sunday location was closed didn't interact with anyone

james A. 
Clasificación:
5.0

El cliente no dejó un comentario.

Timothy H. 
Clasificación:
2.0

I took it upon myself to hook the unit up to my Jeep since the individual wasn't able to assist getting the trailer hooked up which was no biggie. The main issue is when I hooked the unit up the left turn signal and some of the clearance lights were not working . Unit should be checked out thoroughly according to DOT. Next time I will refuse the unit and request replacement or go to a different location.

Kirk L. 
Clasificación:
4.0

The best part of this trip

richard B. 
Clasificación:
3.0

NO AFTER HOURS SERVICE FEE!!

Theresa G. 
Clasificación:
5.0

great Service

OSCAR G. 
Clasificación:
5.0

El cliente no dejó un comentario.

sam W. 
Clasificación:
5.0

El cliente no dejó un comentario.

DONNA B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Luke C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Daniel D. 
Clasificación:
5.0

El cliente no dejó un comentario.

john W. 
Clasificación:
4.0

El cliente no dejó un comentario.

Roger B. 
Clasificación:
1.0

Picked up trailer it had a bent rim and damaged fenders. we were told to take it to house and call roadside assistance to fix. Did that and roadside assistance couldn't get there for 4 hrs. Could not wait that long so was told to take to second location and trade it out they would call ahead... then showed up there and no one knew anything about me coming. So ended up waiting an additional 2 hrs at that location for replacement of tire and rim... then when we dropped off 2 hrs late was charged for being late. Very disappointed in service and conditions of trailer. The trailer should have never been rented in that condition not to mention the wait and aggravation of still loading and traveling. I would like a refund!!!!

Marvin N. 
Clasificación:
5.0

El cliente no dejó un comentario.

Steve M. 
Clasificación:
5.0

Nothing, in fact it was a very pleasant experience.

Manuel J. 
Clasificación:
5.0

El cliente no dejó un comentario.

Greg S. 
Clasificación:
5.0

this office was close to my place of employment and was a great experience, she was very nice

Brad K. 
Clasificación:
5.0

I actually went to the wrong location in Victoria to turn in. The lady at the desk told me I was at the wrong place, but did not bother to tell me where the other location on the same street was. Told me to check my contract. At the right location, the rep could not have been nicer. Did not understand why the other location did not accept truck.

Jerry N. 
Clasificación:
5.0

Keep it real!

Steven B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Waltraud B. 
Clasificación:
3.0

El cliente no dejó un comentario.

Terry W. 
Clasificación:
5.0

Laura is a great employee. She is always smiling when I go in. Ways to improve...the auto transport needed grease on the winch system/straps in the front.

Jeremy R. 
Clasificación:
5.0

El cliente no dejó un comentario.

token T. 
Clasificación:
5.0

El cliente no dejó un comentario.

Frank Z. 
Clasificación:
4.0

El cliente no dejó un comentario.

Lindsey B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Frank Z. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jeremy R. 
Clasificación:
3.0

Was not informed ahead of time about having difficulty on the trailer. Wanted to pick up the trailer early but it was late by the time trailer was available.

Annette G. 
Clasificación:
5.0

Office was very helpful through the whole process of renting storage unit to returning truck. They are great to work with!

Janine S. 
Clasificación:
4.0

El cliente no dejó un comentario.

ann A. 
Clasificación:
3.0

El cliente no dejó un comentario.

hayden D. 
Clasificación:
1.0

El cliente no dejó un comentario.

Leann S. 
Clasificación:
5.0

Laura, was really helpful. She is a people person, which made me feel comfortable.

Carolyn L. 
Clasificación:
5.0

El cliente no dejó un comentario.

Francisco V. 
Clasificación:
5.0

El cliente no dejó un comentario.

ROX ANN S. 
Clasificación:
3.0

Had to go to 3 locations to get blankets

Randall W. 
Clasificación:
5.0

El cliente no dejó un comentario.

seyed R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Anthony H. 
Clasificación:
5.0

The people at this site are the very best ambassadors you could hope for. Everything went perfectly well and the trailer was perfect for the job. Thank you so much for the service.

SILVESTRE O. 
Clasificación:
5.0

El cliente no dejó un comentario.

Bruce K. 
Clasificación:
4.0

Requested a 6x12 and blankets and a dolly Was confirmed. Upon arrival all they had was 5x8. This made us have to take additional trips. No blankets were available. No dolly was on order and Laura provided one. Very disorganized. Laura did not keep standard business hours - however, she was amenable and helpful.

nadine P. 
Clasificación:
5.0

they went out of their way to make everything right!!!

Paul J. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jose S. 
Clasificación:
5.0

Super nice and quick to take care of my drop off!

Kerri M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Dennis Y. 
Clasificación:
5.0

Awesome customer care by this location. This will definitely be our go to UHaul, location in the future. Congrats for taking such good care of us and keeping us informed on all details. Thank you!!!

Vivian G. 
Clasificación:
3.0

Get a better location.

Hector M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Richard M. 
Clasificación:
5.0

Laura was such a pleasure to deal with. Fast, friendly, and very accommodating. A+

James H. 
Clasificación:
1.0

There wasn't a person to help connect the trailer to our truck for the entirety of the day. My husband had to do the work. They didn't have any type of supplies (ball mounts or adapters). The trailer was parked in the mud.

Brandie J. 
Clasificación:
5.0

Laura Mercado (our contact) was very courteous and helpful, both before the pickup (to confirm the time) and during the pickup and contract signing. We would definitely work with her again if we needed to secure a UHaul in the Victoria area. She made the process easy and provided good contact info if we needed any help.

ALLISON M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Thomas O. 
Clasificación:
5.0

The young lady that helps me at this location is always WONDERFUL!! I will continue to do business with uhaul because of her kind service!

Sharon B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Oliver P. 
Clasificación:
5.0

Very nice

lois E. 
Clasificación:
4.0

El cliente no dejó un comentario.

pat B. 
Clasificación:
3.0

Dropped off equipment Saturday afternoon. Equipment was not checked in until late Monday afternoon after I called twice to make certain everything on my part was complete.

TRACI R. 
Clasificación:
5.0

Rented dollies from the location and was sent to another location to get them. There were booking issues with the rental and the headquarters in corpus didn't I form us at the time. However the location of pickup was helpful in finding them for us though

FELICIA T. 
Clasificación:
5.0

El cliente no dejó un comentario.

MARVIN C. 
Clasificación:
5.0

El cliente no dejó un comentario.

LENA M. 
Clasificación:
5.0

El cliente no dejó un comentario.

KAY L. 
Clasificación:
3.0

Nice lady and intrested in my travel and how trailer worked out.Only thing she was by herself and her and I had to lift 12 ft trailer off my van. Not good for my very bad back.

Michelle Rene H. 
Clasificación:
5.0

El cliente no dejó un comentario.

STANLEY H. 
Clasificación:
5.0

El cliente no dejó un comentario.

JAMES H. 
Clasificación:
4.0

El cliente no dejó un comentario.

Patricia C. 
Clasificación:
4.0

Agent not aware of transload documentation. But she was a sweetheart.

ROBERT G. 
Clasificación:
3.0

I was in a bit of a rush as I had just found out one day prior that my job was being transferred the next day. I reserved a van. I arrived early to pick up but took a little longer to get paperwork done then I had hoped, I a hurry I got in the van ad drove to loading location, while in route had to endure an aweful urine smell coming from some where. installed a vent clip so I as to deal with the situation while getting my things moved. asked others what they thought and they said it smelled like an animal urine smell to them. when returning the van the next day.. Early, I notified the same lady who rented it to me, and she apoloigized and added that she had not noticed it when she checked it to make sure it was in ready condition to be rented... But also admitted it was possible that a homeless person may have used it for a place to stay. I was not even offered any kind of understanding other then a half hearted apology. I will NOT recommend this rental place to anyone I speak to as they do not care as much about those rentals being in RUE ready condition after a possible homeless person has made a temporary home in side.

cathy S. 
Clasificación:
3.0

El cliente no dejó un comentario.

TOMMY T. 
Clasificación:
5.0

El cliente no dejó un comentario.

KYLE H. 
Clasificación:
4.0

El cliente no dejó un comentario.

BELINDA G. 
Clasificación:
4.0

Make sure the gas tanks are at a full level. It is a pain to have to try and fill the tank back up to the level it was at and then get it back to the drop off. I should'nt have to give your company gas to make sure I'm not overcharged.

Morgan L. 
No se han enviado comentarios para esta ubicación.

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