Customer Reviews for Advantage Mini Stg
(U-Haul Neighborhood Dealer)

179 reviews

9402 N Navarro St   Victoria, TX 77904

(361) 578-8796

Office Hours

  • Mon-Fri: 9 am–5 pm
  • Sat: 9 am–1 pm
  • Sun: Closed
Special Operating Hours
  • 4/12/2024: 11:00 am - 5:00 pm

Services at this Location:

Contact Us

(361) 578-8796

9402 N Navarro St
Victoria, TX 77904

Services at this Location:

Office Hours

  • Mon-Fri: 9 am–5 pm
  • Sat: 9 am–1 pm
  • Sun: Closed
Special Operating Hours
  • 4/12/2024: 11:00 am - 5:00 pm
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
5.0

Very helpful and courteous attendant.

Martin H 
Rating:
5.0

Nice lady. Quick--in and out in 5 minutes.

David W 
Rating:
5.0

It would be helpful if, when asking make/ model of towing vehicle, that more info was given and/ or known. For instance, newer vehicles with backup cameras WILL NOT allow you to backup when a trailer is attached to the vehicle. The camera "sees the trailer" as a pending collision & the automatic brakes take over & lick up. We had to disconnect the + #850 lb trailer...and move it ..to get out of the driveway. I won't go into what this did to shoulders and back. If U-Haul needs to know what a person is driving, they should know a bit more than towing capacity ...disabling vehicle functions isn't something minor. .and certainly should've been known by a trailer rental place.

Karen R 
Rating:
5.0

Customer did not leave a comment.

BRENT B 
Rating:
5.0

Customer did not leave a comment.

Tammy S 
Rating:
5.0

Customer did not leave a comment.

Nora B 
Rating:
5.0

Customer did not leave a comment.

Tammy S 
Rating:
5.0

Customer did not leave a comment.

Justin L 
Rating:
5.0

Great job - fast, efficient & friendly service!!

Henry S 
Rating:
5.0

Customer did not leave a comment.

Tim W 
Rating:
5.0

The clerk was very helpful, honestly the best we have seen in Victoria.

Veronica C 
Rating:
3.0

The front tire air was visibly low. You didn't have the truck I reserved (26 ft), so I had to get the 20 ft, which resulted in having to make 2 trips, doubling my mileage! Charged me for all that mileage! Crooks!

Charlotte M 
Rating:
5.0

The location needs to be updated in Google maps.. GPS leads you through the Wal-Mart parking lot, but the business is further down the road :)

Kevin R 
Rating:
5.0

Customer did not leave a comment.

Lisa B 
Rating:
3.0

The 4ft wide does not have a 4ft opening. You advertise it 4x4x8. I'd like to see you put a sheet of plywood in it.

Daniel B 
Rating:
5.0

Good location, easy access very nice lady that helped us

TIM A 
Rating:
5.0

Good location. Clean environment and friendly service.

TIMMY A 
Rating:
5.0

Customer did not leave a comment.

DAVID C 
Rating:
4.0

Customer did not leave a comment.

Carrie R 
Rating:
5.0

awesome great place to do business :) Thank U & God bless. Happy Holidays!

LINDA S 
Rating:
5.0

The representative at this location went above and beyond to assure that our needs were not only met, but exceeded our expectations. Kindest and most well organized U-Haul rental ever.

Mary M 
Rating:
5.0

Customer did not leave a comment.

Shawn B 
Rating:
5.0

Laura was great. She was ver helpful and professional. She is a great representative for U-Haul.

Charles S 
Rating:
5.0

Excellent service, quick service and knowledgable of equipment rental.

Chris K 
Rating:
5.0

The auto transport ratchet straps for the front wheels were rusted and I needed to get a different location to get them released and secured for me. Then the straps would be loose and have to be tightened about every 30 minutes on a 4 hour drive, that seemed excessive. This is a note about the equipment, not the location where it was located.

William G 
Rating:
5.0

Thank you so much

saad a 
Rating:
4.0

Customer did not leave a comment.

Molly H 
Rating:
4.0

Customer did not leave a comment.

JOE H 
Rating:
4.0

N\a

Gerard B 
Rating:
5.0

The ratchet straps on the auto transport trailer were rusted and wouldnt loosen. I had to liberally lubricate them in order to safely strap down my car.

Jeremy R 
Rating:
5.0

Great people

Trevor R 
Rating:
5.0

I can't think of anything to improve

Jeff S 
Rating:
5.0

For some reason the cab of the truck was dirty and muddy. The fuel gauge said it was full, but driving the truck less than 10 miles. I refueled it before returning it and put 6.5 gallons of fuel in it so it wasn't full when I picked it up. Would have been ice if it has a hand truck like last time I rented one.

Jerry B 
Rating:
5.0

Customer did not leave a comment.

RICHARD U 
Rating:
5.0

I tried checking in on the app and then tried returning it on the app later that night. My location was not being recognized and I followed your steps to make sure my phone settings were correct but it still would not pick up my location. That was kind of frustrating especially turning it in after hours.

Jeff S 
Rating:
5.0

Customer did not leave a comment.

ROBERTOC A 
Rating:
3.0

Uhaul needs an alignment. Steering wheel had to be held at an angle the entire trip and you guys were closed so no exchange could be made. Windshield wipers also in very poor condition. Very upsetting when you pay for quality equipment and receive very poor equipment.

HAILIE M 
Rating:
5.0

Awesome service Great experience Highly recommend

THOMAS D 
Rating:
5.0

Customer did not leave a comment.

Hugh S 
Rating:
5.0

Customer did not leave a comment.

RONALD S 
Rating:
5.0

Customer did not leave a comment.

MICKEY V 
Rating:
2.0

The parking was inadequate for the large trucks. It was hard to figure out the best place to park as most of the other trucks were just parked on the side of the road in the grass. There was nobody in the office when I got there but the online drop off was simple enough. I made sure to clean out and wipe down the inside of the cab and swept out the back of the cab to leave it cleaner then when I picked it up. I also made sure it was full when I dropped it off as a was weary of dropping it off at the fuel level I picked it up at. This cost me an extra $45 but I was afraid of getting charged more for dropping it off below full.

KASSIDY C 
Rating:
5.0

Customer did not leave a comment.

JAMES K 
Rating:
5.0

Customer did not leave a comment.

Chung-Yin C 
Rating:
5.0

Good experience

GREGORY H 
Rating:
5.0

Customer did not leave a comment.

Regina P 
Rating:
5.0

We dropped off two UHauls and were glad to see a smiling face greeting us after a long journey. Friendly staff!

AMY H 
Rating:
5.0

Great friendly service. Ez in Ez out thanks very much!

JERRY H 
Rating:
5.0

Customer did not leave a comment.

Henry S 
Rating:
3.0

Returned truck on a Sunday location was closed didn’t interact with anyone

james a 
Rating:
5.0

Customer did not leave a comment.

Timothy h 
Rating:
2.0

I took it upon myself to hook the unit up to my Jeep since the individual wasn’t able to assist getting the trailer hooked up which was no biggie. The main issue is when I hooked the unit up the left turn signal and some of the clearance lights were not working . Unit should be checked out thoroughly according to DOT. Next time I will refuse the unit and request replacement or go to a different location.

Kirk L 
Rating:
4.0

The best part of this trip

richard b 
Rating:
3.0

NO AFTER HOURS SERVICE FEE!!

Theresa G 
Rating:
5.0

great Service

OSCAR G 
Rating:
5.0

Customer did not leave a comment.

sam w 
Rating:
5.0

Customer did not leave a comment.

DONNA B 
Rating:
5.0

Customer did not leave a comment.

Luke C 
Rating:
5.0

Customer did not leave a comment.

Daniel D 
Rating:
5.0

Customer did not leave a comment.

john w 
Rating:
4.0

Customer did not leave a comment.

Roger B 
Rating:
1.0

Picked up trailer it had a bent rim and damaged fenders. we were told to take it to house and call roadside assistance to fix. Did that and roadside assistance couldn’t get there for 4 hrs. Could not wait that long so was told to take to second location and trade it out they would call ahead... then showed up there and no one knew anything about me coming. So ended up waiting an additional 2 hrs at that location for replacement of tire and rim... then when we dropped off 2 hrs late was charged for being late. Very disappointed in service and conditions of trailer. The trailer should have never been rented in that condition not to mention the wait and aggravation of still loading and traveling. I would like a refund!!!!

Marvin N 
Rating:
5.0

Customer did not leave a comment.

Steve M 
Rating:
5.0

Nothing, in fact it was a very pleasant experience.

Manuel J 
Rating:
5.0

Customer did not leave a comment.

Greg S 
Rating:
5.0

this office was close to my place of employment and was a great experience, she was very nice

Brad K 
Rating:
5.0

I actually went to the wrong location in Victoria to turn in. The lady at the desk told me I was at the wrong place, but did not bother to tell me where the other location on the same street was. Told me to check my contract. At the right location, the rep could not have been nicer. Did not understand why the other location did not accept truck.

Jerry N 
Rating:
5.0

Keep it real!

Steven B 
Rating:
5.0

Customer did not leave a comment.

Waltraud B 
Rating:
3.0

Customer did not leave a comment.

Terry W 
Rating:
5.0

Laura is a great employee. She is always smiling when I go in. Ways to improve...the auto transport needed grease on the winch system/straps in the front.

Jeremy R 
Rating:
5.0

Customer did not leave a comment.

token t 
Rating:
5.0

Customer did not leave a comment.

Frank Z 
Rating:
4.0

Customer did not leave a comment.

Lindsey B 
Rating:
5.0

Customer did not leave a comment.

Frank Z 
Rating:
5.0

Customer did not leave a comment.

Jeremy R 
Rating:
3.0

Was not informed ahead of time about having difficulty on the trailer. Wanted to pick up the trailer early but it was late by the time trailer was available.

Annette G 
Rating:
5.0

Office was very helpful through the whole process of renting storage unit to returning truck. They are great to work with!

Janine S 
Rating:
4.0

Customer did not leave a comment.

ann a 
Rating:
3.0

Customer did not leave a comment.

hayden d 
Rating:
1.0

Customer did not leave a comment.

Leann S 
Rating:
5.0

Laura, was really helpful. She is a people person, which made me feel comfortable.

Carolyn L 
Rating:
5.0

Customer did not leave a comment.

Francisco V 
Rating:
5.0

Customer did not leave a comment.

ROX A 
Rating:
3.0

Had to go to 3 locations to get blankets

Randall W 
Rating:
5.0

Customer did not leave a comment.

seyed r 
Rating:
5.0

Customer did not leave a comment.

Anthony H 
Rating:
5.0

The people at this site are the very best ambassadors you could hope for. Everything went perfectly well and the trailer was perfect for the job. Thank you so much for the service.

SILVESTRE O 
Rating:
5.0

Customer did not leave a comment.

Bruce K 
Rating:
4.0

Requested a 6x12 and blankets and a dolly Was confirmed. Upon arrival all they had was 5x8. This made us have to take additional trips. No blankets were available. No dolly was on order and Laura provided one. Very disorganized. Laura did not keep standard business hours - however, she was amenable and helpful.

nadine p 
Rating:
5.0

they went out of their way to make everything right!!!

Paul J 
Rating:
5.0

Customer did not leave a comment.

Jose S 
Rating:
5.0

Super nice and quick to take care of my drop off!

Kerri M 
Rating:
5.0

Customer did not leave a comment.

Dennis Y 
Rating:
5.0

Awesome customer care by this location. This will definitely be our go to UHaul, location in the future. Congrats for taking such good care of us and keeping us informed on all details. Thank you!!!

Vivian G 
Rating:
3.0

Get a better location.

Hector M 
Rating:
5.0

Customer did not leave a comment.

Richard M 
Rating:
5.0

Laura was such a pleasure to deal with. Fast, friendly, and very accommodating. A+

James H 
Rating:
1.0

There wasn't a person to help connect the trailer to our truck for the entirety of the day. My husband had to do the work. They didn't have any type of supplies (ball mounts or adapters). The trailer was parked in the mud.

Brandie J 
Rating:
5.0

Laura Mercado (our contact) was very courteous and helpful, both before the pickup (to confirm the time) and during the pickup and contract signing. We would definitely work with her again if we needed to secure a UHaul in the Victoria area. She made the process easy and provided good contact info if we needed any help.

ALLISON M 
No reviews have been submitted for this location.

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