Customer Reviews for Advanced Storage Systems
(U-Haul Neighborhood Dealer)

1,161 reviews

401 E Hampden Ave   Fergus Falls, MN 56537

(218) 736-1169

Office Hours

  • Mon-Sun: 24 hours
Special Operating Hours
  • 5/27/2024: Closed

Services at this Location:

Contact Us

(218) 736-1169

401 E Hampden Ave
Fergus Falls, MN 56537

Services at this Location:

Office Hours

  • Mon-Sun: 24 hours
Special Operating Hours
  • 5/27/2024: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

Noah H 
Rating:
1.0

The smell of mildew was so strong it hit me when I opened the door. As the day progressed I became nauseous and got a headache from the smell. I said I did not think the 9 ft cargo van should be in service and the customer service person made no comment. I also said the left side mirror was vibrating and made everything appear fuzzy. I had the van for 15.5 hrs that day and brought it back the same day because of the negative experience. Debbie Kaspar 763-233-9335

Debbie k 
Rating:
5.0

Pleasant and friendly clean equipment

Dave O 
Rating:
5.0

NOTHING EVERYTHING WAS GREAT

Peggy J 
Rating:
5.0

Customer did not leave a comment.

Katelyn N 
Rating:
4.0

I like that they have mobile pick up the process is easy and quick

Sakeena P 
Rating:
5.0

Customer did not leave a comment.

Michael B 
Rating:
5.0

Customer did not leave a comment.

Dan B 
Rating:
3.0

Customer did not leave a comment.

Jon E 
Rating:
5.0

Customer did not leave a comment.

Sherry Q 
Rating:
5.0

Hailey is awesome! So helpful.

Phil H 
Rating:
4.0

Customer did not leave a comment.

Nicole M 
Rating:
5.0

It’s always been great there.

Erika S 
Rating:
5.0

Customer did not leave a comment.

Matt T 
Rating:
4.0

The app was a pain to use when dropping off.

Noah H 
Rating:
4.0

Customer did not leave a comment.

Nallely H 
Rating:
5.0

Customer did not leave a comment.

Tom L 
Rating:
5.0

Customer did not leave a comment.

Mark M 
Rating:
5.0

The service provided by the staff was excellent. Everyone was cordial and very helpful. An easy process to reserve, pick up and return the trailer.

Paul H 
Rating:
5.0

After hours drop, all went well.

STEVE L 
Rating:
5.0

Customer did not leave a comment.

DALE M 
Rating:
5.0

Customer did not leave a comment.

Donald L 
Rating:
5.0

Customer did not leave a comment.

Darren G 
Rating:
5.0

Customer did not leave a comment.

Luke M 
Rating:
5.0

The best customer service

Jonathan H 
Rating:
5.0

All went well, no need to improve

Cory u 
Rating:
5.0

Customer did not leave a comment.

Joe A 
Rating:
5.0

Very friendly and helpful staff!

Matthew H 
Rating:
2.0

Customer did not leave a comment.

Kien K 
Rating:
4.0

Customer did not leave a comment.

Victoria H 
Rating:
5.0

Customer did not leave a comment.

Cornell S 
Rating:
5.0

Customer did not leave a comment.

Gerald H 
Rating:
5.0

Customer did not leave a comment.

Michael N 
Rating:
1.0

Ripping me off with an unauthorized transaction

Marie U 
Rating:
1.0

Worst uhaul location ever! I opted out of the insurance and they are trying to go after me for damage that was already on the truck. They didn't do a walk around to point out already visible damage. I am filing a lawsuit over this!

Sean S 
Rating:
4.0

Customer did not leave a comment.

Johnnie B 
Rating:
2.0

Initially after the reservation the traffic dept makes me to pickup the truck and the automotive transport 70 miles away from my home and then the owner of the lot attached the diffective automotive to the truck means the locking system of the trailer was broke which makes delays of my plans accordingly until I get the replacement of the automotive until next day and got stuck were as I did checked out my rental appointment and ask the agent to provide the accommodations which they said to pay from my pocket and submit the hotel Bill so they can reimburse I hope they pay my hotel expenses,it was bad experience to get the replacement it takes hours to sort it out with the u haul agents

mohammed f 
Rating:
1.0

Have a actual person there to meet with the customer. Improve your online rental signal strength. I had tried to do the online experience several times only to be kicked out of the site, I called customer service twice and the calls were disconnected They didn't call back to continue help. My rental experience xosted.me 4 hours of my time and the people that were helping me moves time.i finally contacted someone that helped me get the truck but they only reserved it for 2 days when I needed it for 4. Overall, this was a nightmare and I wouldn't wish it on anyone.

Rachel B 
Rating:
5.0

Nice people to work with renting another u-haul from them on December 8th, 2023

Jeff F 
Rating:
5.0

Customer did not leave a comment.

david w 
Rating:
4.0

Customer did not leave a comment.

Johnnie B 
Rating:
4.0

Customer did not leave a comment.

Victoria H 
Rating:
3.0

Location was cluttered and full of equipment/vehicles/trailers/containers Clerk was friendly and helpful Confusing on where to park

Garry H 
Rating:
5.0

I initially used the uhaul app to make my reservation, this turned out to be a mistake. When I arrived to make my pick up, I found that a shorter box truck was available but not listed on the app. The staff on-site was able to edit my reservation to get me a more appropriate vehicle for my needs. I also tried to use the app for my return as I finished my move early. After multiple attempts over 30 minutes of trying, the app simply would not let me process my return. After contacting the staff on-site by phone they made my return process simple, saving me time and money. All in all, if you need a uhaul rental in this area ignore the app and just go in person.

Kyler R 
Rating:
5.0

Customer did not leave a comment.

Scott D 
Rating:
2.0

Guy working there didnt want to help me with the self pickup. They didnt have half the equipment I needed and reserved. But at least waived the fees for those. The online app process is a pain in the ass and needs to be more streamlined. Takes 30 minutes too long.

Cody D 
Rating:
2.0

Customer did not leave a comment.

Allen B 
Rating:
4.0

To: Whom I think the truck was clean inside. However, trucks should be washed and neat outside as well. I needed to pick up some plastic so it would've helped if I could have just rented a small pickup instead of a large truck that was really too big for my particular needs. I took the big truck but I did not like it.

Wade M 
Rating:
5.0

Customer did not leave a comment.

Preston A 
Rating:
5.0

Excellent customer service.

Spencer P 
Rating:
4.0

Straight forward, professional, courteous, no BS. Definitely will use this location again.

Bill H 
Rating:
3.0

Customer did not leave a comment.

Scott L 
Rating:
2.0

The business was closed due to a holiday and there were no instructions on how to properly return the truck. The location code was nowhere to be found so I could not process the return online. When we found an emergency phone number, we dialed it and a woman came out and frustratingly told us just to put the keys in the box. We got a call back from a gentleman from the emergency number and he reassured us that our returns would be processed correctly. Overall, it was frustrating to not be able to find the signage that the uhaul app was directing me to locate and when a person finally came outside to help, she seemed extremely frustrated that we were trying to follow the uhaul app protocol.

Emily W 
Rating:
4.0

Customer did not leave a comment.

ANNETTE A 
Rating:
4.0

Customer did not leave a comment.

DARRELL M 
Rating:
3.0

The employee/owner was in shock when I pulled up to drop the trailer off as he had never seen one that old. He has been there 18 yrs and hasn't see the likes of the trailer I received. Lucky me.

Jeff W 
Rating:
5.0

Customer did not leave a comment.

Steve W 
Rating:
4.0

Customer did not leave a comment.

Margaret D 
Rating:
5.0

Customer did not leave a comment.

Anthony M 
Rating:
3.0

Customer did not leave a comment.

Heidi M 
Rating:
5.0

Customer did not leave a comment.

AARON B 
Rating:
5.0

Customer did not leave a comment.

ROBERT M 
Rating:
5.0

Customer did not leave a comment.

Mary P 
Rating:
5.0

Customer did not leave a comment.

Yanira R 
Rating:
1.0

Customer did not leave a comment.

STEVEN R 
Rating:
4.0

Customer did not leave a comment.

Koda L 
Rating:
5.0

Everything was professional

keith r 
Rating:
4.0

Customer did not leave a comment.

Kim V 
Rating:
5.0

great experience

Wade S 
Rating:
5.0

Customer did not leave a comment.

Kendra N 
Rating:
5.0

Customer did not leave a comment.

Erika S 
Rating:
5.0

Customer did not leave a comment.

PAT D 
Rating:
5.0

Customer did not leave a comment.

DAVID L 
Rating:
5.0

Everything was great.

Neal B 
Rating:
5.0

Nothing

Bill N 
Rating:
4.0

It was a little confusing as they had u haul trucks/trailers in two spots about a block away with the same name. We weren't 100% sure which was correct.

Jeffrey W 
Rating:
3.0

Surprised this enclosed rental trailer DID NOT come with a ramp to load things! Can't imagine any cargo to be transported in a rental trailer that wouldn't require a ramp to access the trailer! Had to lift a 500 lb motorcycle into the trailer in order to transport it! Was informed that no Uhaul trailers come with a ramp. Huh?!. Otherwise, trailer condition and function worked OK.

Jeffrey S 
Rating:
4.0

Customer did not leave a comment.

KEN P 
Rating:
4.0

Customer did not leave a comment.

amy h 
Rating:
5.0

Customer did not leave a comment.

Marcie G 
Rating:
5.0

Customer did not leave a comment.

Robbie O 
Rating:
5.0

Excellent service! Does not need improvement. We are very pleased with our rental experience!

Richard B 
Rating:
5.0

Staff at this location is friendly and professional, I don't see a need to improve.

Jose M 
Rating:
5.0

Customer did not leave a comment.

Michelle K 
Rating:
5.0

Everything was great. I went into the office to let them know I was picking up the trailer (from reservation) and I would say in 10 minutes I was hooked up and on my way. Very easy to work with. I would definitely recommend them.

Gannon v 
Rating:
5.0

Ron was great! He provided helpful advice and was flexible to work with.

Joshua K 
Rating:
5.0

Excellent device, very accommodating.

Alan L 
Rating:
4.0

Better instructions on how to pick up truck. The check in was not User friendly. People who are not tech savvy have a difficult time with this process. Like me.

Carlyss K 
Rating:
5.0

Fast, efficient, and easy to pick up.

Laurie S 
Rating:
5.0

Customer did not leave a comment.

Tyler H 
Rating:
5.0

Great overall experience. Fast and friendly service with well maintained equipment and storage lots.

scott s 
Rating:
5.0

Customer did not leave a comment.

Ben H 
Rating:
5.0

Customer did not leave a comment.

Kimberly E 
Rating:
1.0

I was charged a 150 damage fee even though I didn't put a single scratch in the vehicle

Mark B 
Rating:
4.0

Quick service, very friendly young lady.

JOHN O 
Rating:
5.0

Friendly customer service and it's my go to place. Usually always have what I need.

Stephanie P 
Rating:
4.0

So we did the self drop off with mobile phone, so I can't say if the inside was clean or if the people were friendly and helpful. What I can say is the whole uhaul service (the corporate uhaul) needs some work. The pickup and drop off locations are probably fine but they can't even do much about what the corporate uhaul business is doing.

Justin L 
Rating:
5.0

Customer did not leave a comment.

Vicki N 
Rating:
3.0

Customer did not leave a comment.

Larry L 
Rating:
5.0

Hailey was awesome!

Diane I 
No reviews have been submitted for this location.

Additional Services at this Location

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