Customer Reviews for Advanced Storage of Ottertail City
(U-Haul Neighborhood Dealer)

155 comentarios

321 State Hwy 78 N   Ottertail, MN 56571

(218) 367-6726

Horarios de la ubicación

  • Lun.- vie.: 9 a. m. - 4:30 p. m.
  • Sáb.: 9 a. m. - 12 p. m.
  • Dom.: cerrado

Servicios en esta ubicación:

Contáctanos

(218) 367-6726

321 State Hwy 78 N
Ottertail, MN 56571

Servicios en esta ubicación:

Horarios de la ubicación

  • Lun.- vie.: 9 a. m. - 4:30 p. m.
  • Sáb.: 9 a. m. - 12 p. m.
  • Dom.: cerrado
  • Devolución del cliente 24 horas

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
4.0

El cliente no dejó un comentario.

Michelle H. 
Clasificación:
3.0

I never went in the building so don't feel I can comment on it. I didn't realize that when I dropped the trailer off there wouldn't be someone available to help me detach it. Fortunately, there was a number to call and the person was able to walk me through it. Maybe a heads up in correspondence that the location could be unattended would help customers be prepared to do it themselves. It was raining and I got grease on my hands. The product met my needs.

Leah J. 
Clasificación:
4.0

I ordered U-Haul rental from Detroit Lakes about one week in advance and received a confirmation that a truck is available. Then, 24 hours before picking up the truck, I got a phone call that my rental is located in Alexandria, which is about 55 mi away. Should I know this in advance, I would pick up a different location during my online reservation. Then, I spent some time with the lady on the phone, trying to find closer location. She was OK, but had lots of background noise (laughing, talking) and was hard to understand what she's talking about. I've been renting u-haul trucks many times in the past and had no issues, but this time, I am disappointed in the service. Positive: it was easy and fast self-check in at the storage location. Truck was in good condition. ¡Gracias!

Tamara S. 
Clasificación:
5.0

My iPhone location service wasn't working for after-hours check-in, but I was still able to check in my trailer via text message with photos. Very good crew to work with.

David R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jim H. 
Clasificación:
5.0

I thought the process worked very well. First time I have experienced a remote access process and had no problems. Agent was very professional and helpful.

Jon E. 
Clasificación:
1.0

El cliente no dejó un comentario.

Sarah B. 
Clasificación:
3.0

it was easy, but I prefer a location that has employees on site

robert R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Marty R. 
Clasificación:
4.0

El cliente no dejó un comentario.

LLOYD D. 
Clasificación:
4.0

El cliente no dejó un comentario.

Rickie T. 
Clasificación:
5.0

El cliente no dejó un comentario.

Sue S. 
Clasificación:
5.0

Noticed the tail light didn't work when I got home.

Curt L. 
Clasificación:
5.0

El cliente no dejó un comentario.

Scott R. 
Clasificación:
5.0

Worked out good

Fred H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Joe F. 
Clasificación:
5.0

This location was great and I had no issues with anything there. I did have an isssue with the website when checking out. I was unable to pick the option that the trailer was clean. So I was forced into a $15 charge even after uploading a picture. I challenged the charge and it got dropped but I shouldn't have to go through that.

Broderick N. 
Clasificación:
3.0

The uhaul was not clean and the online self check in did not work.

Luther K. 
Clasificación:
5.0

The staff at this location was top notch. They had my equipment ready when I arrived and received the equipment I brought in a very professional manner and record time. I will always rent from Uhaul. Hands down. Thanks for the great experience

Christopher H. 
Clasificación:
3.0

El cliente no dejó un comentario.

Wade S. 
Clasificación:
3.0

El cliente no dejó un comentario.

Benjamin K. 
Clasificación:
5.0

El cliente no dejó un comentario.

Mark S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Joseph K. 
Clasificación:
3.0

turn in becomes a little more time consuming when office is not manned always however, person on phone was very helpful and polite. I have no complaints.

RICHARD W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Blake G. 
Clasificación:
4.0

El cliente no dejó un comentario.

Heidi C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Matthew B. 
Clasificación:
3.0

El cliente no dejó un comentario.

Scott R. 
Clasificación:
4.0

El cliente no dejó un comentario.

Douglas G. 
Clasificación:
4.0

No staff at this location. but it turns out it made the pickup and dropoff of the trailer EXTREMELY simple. No waiting, no paperwork, just do everything online beforehand and then one short phone call to UHaul and I was driving away.

Daniel C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Caroline L. 
Clasificación:
5.0

El cliente no dejó un comentario.

ROBYN P. 
Clasificación:
5.0

El cliente no dejó un comentario.

KURT N. 
Clasificación:
5.0

El cliente no dejó un comentario.

Richard B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Sean K. 
Clasificación:
3.0

El cliente no dejó un comentario.

Beth G. 
Clasificación:
3.0

El cliente no dejó un comentario.

Frederick K. 
Clasificación:
5.0

El cliente no dejó un comentario.

Bob B. 
Clasificación:
5.0

Very happy with service!!

Curtis J. 
Clasificación:
4.0

El cliente no dejó un comentario.

NANCY J. 
Clasificación:
5.0

It was thoughtful of the manager to include a certificate for caramel rolls for using their site. The staff were very eager to be helpful.

Amy M. 
Clasificación:
3.0

The internet didn't connect so I had to call the man to help turn in the truck.

Greg A. 
Clasificación:
5.0

El cliente no dejó un comentario.

Austin M. 
Clasificación:
5.0

El cliente no dejó un comentario.

julie J. 
Clasificación:
5.0

Clarify if you're NOT going to meet the customer - especially that's never rented from that location before. I need to find help. Major inconvenience with a crew waiting.

Diane D. 
Clasificación:
5.0

Perfect size for towing with car!

John J. 
Clasificación:
5.0

Excellent service with everyone involved in this process!

Michelle H. 
Clasificación:
5.0

The check in man was awesome and helped me complete my drop off, offering his computer skills which helped me immensely!!!! He was in Fergus Falls i think. All I had to do was send a pix of the trailer in its dropped location and he did the rest.

CYNTHIA S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Dave M. 
Clasificación:
3.0

El cliente no dejó un comentario.

Stanley E. 
Clasificación:
4.0

El cliente no dejó un comentario.

JAMIE V. 
Clasificación:
5.0

The pick up place was fine. It's Uhaul that sucks!! The last three times I've booked on your website I've been called a day or two later, and told the equipment I booked isn't at that location and if I want that piece I have to go to another location. You did it to me again with rental, and to top it off I requested to be able to drop the trailer in another location, MUCH MUCH closer to my home, and was told that fine and when I went to pick up the trailer was told my contract had me dropping it in a location 40 miles from my home instead of 4 miles. I'm done with Uhaul!!!

Andrew T. 
Clasificación:
4.0

El cliente no dejó un comentario.

LORI L. 
Clasificación:
5.0

El cliente no dejó un comentario.

MARY H. 
Clasificación:
3.0

El cliente no dejó un comentario.

Andrew G. 
Clasificación:
4.0

El cliente no dejó un comentario.

Shelly S. 
Clasificación:
5.0

El cliente no dejó un comentario.

MICHAEL L. 
Clasificación:
5.0

Excellent service

Curtis J. 
Clasificación:
5.0

El cliente no dejó un comentario.

DANIEL A. 
Clasificación:
2.0

Business was not open for drop off. Limited hours.

Daniel W. 
Clasificación:
5.0

Ron is the best. Excellent service.

James T. 
Clasificación:
4.0

El cliente no dejó un comentario.

Steven N. 
Clasificación:
5.0

El cliente no dejó un comentario.

James J. 
Clasificación:
5.0

El cliente no dejó un comentario.

Kent K. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jill O. 
Clasificación:
3.0

I ordered a truck AND a movers dolly AND a set of moving pads. I used the mobile checkout after hours as uhaul recommended. I had difficulties with the mobile check in because of low cell service at this location! Although the truck was ready and obtainable by the mobile function, the other items were not in the truck and inaccessible. I tried to call customer service and was told my wait time would be 10 minutes. 20 minutes later, the wait time changed to 90 minutes and I requested a call back (no one called back). I never did get the additional items! The next morning I was able to talk with customer service and supposedly these items were removed from my bill. I still need to verify this.

Ramona H. 
Clasificación:
1.0

License plate expired in 2018, Fender torn and rubbing on tire, Manager knew of problems prior to rental?. tried to return to this location but no one available. Went to Alexandria Mn. for better equipment

Tom D. 
Clasificación:
4.0

El cliente no dejó un comentario.

Ann H. 
Clasificación:
5.0

Trailer was in excellent condition. The contract was done quickly and easy.

JAMES S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Mark L. 
Clasificación:
4.0

Very friendly service.

Julie T. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jeff B. 
Clasificación:
5.0

Everything was perfect

James S. 
Clasificación:
4.0

El cliente no dejó un comentario.

Jay L. 
Clasificación:
5.0

A great guy to deal with (Ron) ? He made it very easy !

Mark J. 
Clasificación:
1.0

The customer service women on the phone gave me no help what so ever. Was vary rude and unhelpful in my search for a different Uhaul and would not reroute my truck. I asked specifically for a fergus falls location and a possible location change if there was one. She told me there was no way for any of those things to happen and that if I didn't show up right when they opened I'd loose my uhaul and wouldn't get a refund. I checked online about what she had told me and it was all FALSE INFORMATION. She had done no research what so ever. I asked for specific details from her and I got more info from the website. I found out later that day that there were not just one but EIGHT OTHER UHALS AVAILABLE. Not only did she lie to me about the truck be also relocation. I found on the website (same day as phone call) that I could have rerouted the truck from fergus to my own town in Fargo which I had suggested but received no honest answer. I will never use this moving company again. And I will be telling everyone I know about this expirence. Good day sir.

Charles W. 
Clasificación:
5.0

El cliente no dejó un comentario.

James T. 
Clasificación:
4.0

Dripped off after hours. Your uhaul website wasn't working.

tony Z. 
Clasificación:
5.0

Very convenient to have a U-Haul in such a seasonal location.

Sandra T. 
Clasificación:
5.0

El cliente no dejó un comentario.

David S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Haley S. 
Clasificación:
5.0

El cliente no dejó un comentario.

James T. 
Clasificación:
5.0

I appreciate convenience and ease.

curtis J. 
Clasificación:
1.0

I had scheduled my U-Haul for pick up at 9 o'clock in the morning and when I got to the site nobody was there so do you have a company contacted theOwner of the site in otter tail and he stated that nobody would be there because it is a seasonal location so then I was advised by him that I could hook up the trailer by myself.. mind you I am a girl getting a 6 x 12' cargo trailer and I'm expected to lift this thing up by myself and get it set up on my hitch and get it all connected. I'm supposed to hook everything up properly take pictures of what I'm doing and send it to him while I'm doing this. My 9 o'clock pick up for U-Haul ended up me leaving the pick up site for U-Haul at 10:30 in the morning and I had a set time that I needed to be at my drop off location because I need to be there to be able to sign my application for my apartment and I had a safety deposit and everything else before I was last out on my security deposit and my apartment because I was 45 mins late getting to my location. I had to go across the street to a gas station to ask some random guy if he could help me lift the U-Haul trailer onto the hitch. And I'm pretty sure I paid the five dollars extra for the coverage to make sure I had help with trailer hookups. I was also expected to verify that my equipment was the right equipment that needed to be used for the 6 x 12 trailer and nobody was there to Confirm that and I'm pretty sure they're supposed to.

Adria E. 
Clasificación:
5.0

El cliente no dejó un comentario.

Brian D. 
Clasificación:
5.0

Ron took care of everything, I've dropped off uhaul equipment twice now and both times no problems.

Andy B. 
Clasificación:
3.0

I never knew what a pain it was to rent a simple trailer. Step after step after step and I understand u haul has to keep everything in order it just seemed more difficult than it had to be. I'm glad I had a great guy to work with at Advanced Storage in Ottertail MN if I didn't have him I would have given up!

Evan P. 
Clasificación:
2.0

The truck was covered in snow. The windshield had about an eighth of an inch of ice on it. I had to walk thru shin deep snow to get to the side of the building where the key lock boxes are located and over shin deep snow to clean the truck off which had no scraper or snow brush. Since my truck wasn't in Alexandria where I made the reservation I had to travel an hour each way out of my way to get the truck I reserved. If I'm able to reserve the truck online at a location it should be available upon the reservation being booked and if not, it shouldn't be offered as available for that location. LASTLY! After driving the truck back to the Alexandria Mn, where we are moving from, I go out the next morning to find the key isn't working to unlock the truck and after trying the key for an hour and a half it finally unlocked. Guessing this is due to it being a key someone made, not original to the vehicle. I tried to lock and then try to unlock the door while I left the door open to assure I wouldn't get locked out and was never able to get the key to work in either drive or passenger door. Therefore, I was never able to lock the truck with my belongings in it the whole drive from Alexandria to Sioux Falls. NEVER AGAIN!

Matthew S. 
Clasificación:
4.0

El cliente no dejó un comentario.

Elaine D. 
Clasificación:
5.0

El cliente no dejó un comentario.

James T. 
Clasificación:
4.0

El cliente no dejó un comentario.

Nino Angelo B. 
Clasificación:
1.0

Place barely exist... put in reservation, not there. No call, total waste of money and my time. Never seen anyone...bullshit personal. To improve?? Some one else should have the contract. Call me, I can do a way better job!

Vance B. 
Clasificación:
3.0

El cliente no dejó un comentario.

Emilene K. 
Clasificación:
3.0

Was charged $8 for insurance that I said I didn't nee/want. Let it be known at online checkout and left a message at local facility but never heard back from anyone??

Chris J. 
Clasificación:
1.0

No onsite personnel to assist

Ronald P. 
Clasificación:
5.0

U haul could simplify there application process seemed like it was a little time consuming, but very acceptable. Everything went smooth and i was very satisfied.

larry S. 
Clasificación:
5.0

Ron was very easy to work with. Great rental. Thanks!

Gavin M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Ken W. 
Clasificación:
3.0

El cliente no dejó un comentario.

Tina S. 
Clasificación:
5.0

El cliente no dejó un comentario.

MATTHEW Y. 
No se han enviado comentarios para esta ubicación.

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