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Robert H
Customer Reviews for Advanced Packaging
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Very informative and friendly.
stanley wI was charged for cleaning out a truck when I returned it the way I received it. The clerk who helped me did not tell me I was going to receive a text and I had to answer about the truck in order to not be charged so because I didn’t have before pictures I could not defend myself and was charged $30 for them to sweep out someone else’s mess
Jasmine GInstall jacks back on trailers so they can be lifted more of off the tow vehicle more easily.
Ron TNothing. No matter what I need you guys always come through. Thank you.
frederick mPersonnel was great. Very helpful and knowledgeable. Truck’ seat was not clean, full of dog hair.
Rommel FI was unable to open the lock to get the key, as I was trying the mobile Pickup process. I waited for almost an hour for the store to open and when the owner got there, he pushed hard on the lock and it did open, and it just said it was rusted so have to push hard. No apology, no concern. I then asked if there was a large vehicle available as the one I got seemed small. He quickly looked said nothing was available and said I had to keep what I had. Never an apology, never a sorry about that, nothing,
Colby REdwardpollard
Edward EI would change the app in the return section to just give the information instead of "that was easy" customer comments or watching a video that starts with "download the app and login". I didn't think it was applicable to me and when the 2nd page said 'that was easy' from another customer's comments, I thought I was done so I just dropped the key in the box. It was only me thinking through it that I called in and had to close out the rental. The facility itself was a great experience as well as the call into the customer service dept. The app is a great idea but just needs a little clarity. Remember, we're moving, exhausted and not thinking at 100% clarity.... we need super simple. LOL
DEAN OService was prompt and professional. No problem with the truck.
HERBERT CStaff was very helpful and friendly. Highly recommend. Will definitely return to this location for any trailer rental need in the future
john MAn of the truck was dirty and the windshield wiper fluid was completely empty causing me to have to stop and buy some
Scott MI didn't see much room for improvement. They performed admiralbl
james bNo help was offered attaching the trailer to the car. It was dark and the employee just gave us the number, " there you go; go find it".
Kimberly HMy reservation changed 3 times without me making any of the changes. It changed the pick up location the morning of my pick up. The guy at the counter was just like oh I guess everything must of been booked which didnt make since then that my original reservation would allow me to book at the original location. The new place was 30 miles from the original which added an extra hour to my day plus paying for gas. My reservation also went from $290 to $316. It also changed my pick up method to in person when it was originally mobile and the store was closed so that added an extra 30 mins waiting in the parking lot for the store to open. Lastly it changed my drop off location to nowhere so after I got done moving I had to call back and find a place that was available for drop off. Disappointed with experience as previous experiences have been good.
Derrick BEverything was great!
Diana TEasy pick up / easy drop off. Very friendly service!
Jim HMy key was not left in the key box. Was unable to obtain truck for use. Had to rent another truck from a different place.
Beverly AHe came across with a real attitude of you are bother to me.
James DThose guys were awesome. Got me in asked if I needed help and go me out. 1st Class Service.
Robert TI had never rented a U-Haul before, the process was easy, and the cost wasn't bad. The staff was helpful. I will use this location again.
MICHAEL TBiz was closed Sunday, so had no interaction. How do they keep from having rental equipment stolen from the back of trucks when no one is there to accept them? No need to answer that one. Just mention it. Fyi
Ryan WExcellent service!
Eric BYou might have the individual that calls people be a little more clear when he’s explaining what’s going on as far as pick up and deliver reason returns
JERRY PWindshield wiper broken on drivers side
Brooke GOne of my best experiences. Very courteous staff and everything was made so easy for us.
Muhammad UThe workers there were speedy and very professional. Moving can be stressful so I Appreciated the stress free experience.
CHRISTOPHER WSo, the air on the truck stop working- know one talked of any type of refund. Truck was not clean. Cabin was dirty not cleaned out at all and neither was the hauling space.
Hannibal GThey double charged us, refused to honor the contract. My overall experience with Uhaul is not good.
Robert BNothing. Continue working hard to provide customers the services that we need.
frederick mI would not use the app to pick up the truck in the future. Very cumbersome and delayed my move today by an hour trying to get the keys. The truck was great and the hired movers were very professional.
Luke RI was not shown how to use the truck. I had never rented or driven a moving truck before and had no idea where the lights were, windshield wipers, etc.
Olivia GDid not recieve the utility dolly.
Zachary WN/A
WILLARD LDon’t be charging extras on someone’s card when renting your equipment make a mistake corrected
Rhonda BThe only issue I had was trying to return the rental truck after hours and the system will not share my location.
frederick mHave the equipment that was reserved.
ELLEN MThis was my second time renting from this location, and both times went well. Great service. Thanks!!! -Eric West
Eric WThe custom service was great and the price was affordable.
Kashia BWorked out great! Great customer service and flexibility with our return from a different state.
Chris HWe had an awful experience with U-Haul. We will most likely be using another service for our next move. Very disappointing.
Isabella SPersonal phone calls should not be taken in front of customers.
Joel HStaff was very friendly & there were no issues with the truck!
Amy GNice people. Got me in and out fast.
Gregory WVery rude young lady.
Calvin KThe only problem was that the windshield was dirty with bug juice. Otherwise no complaints.
DANETTE MEverybody at this location was wonderful except that we were told to go ahead and hook up our own pull behind Uhaul. We had not done this before so we pulled up to have the trailer checked and we were told it was all correct and we were good to go. We were ABSOLUTELY not hooked up correctly and the trailer came bouncing off our hitch about 2 blocks down the road. Thankfully the chains kept it from totally smashing in to a car beside us and causing a major wreck. We managed to safely drag it to a side street and then call the rental location. They sent the manger out to reattach it properly this time. This locations definitely gets a do-better slip.
NATALIE HKeep doing a great job
Nora HOnline reservation experience was easy. First time trying this location, since inventory wasn't available at my usual rental place. Check in clerk was friendly & helpful. (Although I had to wait a long time in line because she was helping someone with a complicated rental. It would have been nice if the two other employees who were just standing around nearby could have checked me in on the other register.) Van was pretty new and nice with lots of modern features. The after-hours check-in process was kind of complicated, but I do understand that it's "for my protection", so I'm OK with that. Overall,,a good rental experience.
Brian LThe loading dock hinge was broken, it felt very unsafe to walk on it
Christine M