Customer Reviews for Advanced Packaging
(Distribuidor de U-Haul del vecindario)

537 comentarios

6222 E 21st St N   Wichita, KS 67208

(316) 831-9835

Horarios de la ubicación

  • Lun. - vie.: 9 a. m. - 6 p. m.
  • Sáb.: 9 a. m. - 2 p. m.
  • Dom.: 11 a. m. - 2 p. m.

Servicios en esta ubicación:

Contáctanos

(316) 831-9835

6222 E 21st St N
Wichita, KS 67208

Servicios en esta ubicación:

Horarios de la ubicación

  • Lun. - vie.: 9 a. m. - 6 p. m.
  • Sáb.: 9 a. m. - 2 p. m.
  • Dom.: 11 a. m. - 2 p. m.
  • Devolución del cliente 24 horas

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
5.0

El cliente no dejó un comentario.

Krista P. 
Clasificación:
5.0

El cliente no dejó un comentario.

JOHN K. 
Clasificación:
5.0

Your agents are wonderful! Dealt with Tyler on Friday and the pretty Indian girl on Saturday (name begins with an S). I would gladly do business here again.

JOY ANNE S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Joel S. 
Clasificación:
5.0

The truck I rented was dirty in the cab. The truck also needs a front end alignment because it pulled to the left when driving. Other than that it was a good experience.

Linda B. 
Clasificación:
5.0

El cliente no dejó un comentario.

JOHN M. 
Clasificación:
5.0

El cliente no dejó un comentario.

DENNIS E. 
Clasificación:
5.0

El cliente no dejó un comentario.

Rachel O. 
Clasificación:
5.0

El cliente no dejó un comentario.

LYRIC G. 
Clasificación:
5.0

Staff was very friendly and helpful!

Ty S. 
Clasificación:
5.0

El cliente no dejó un comentario.

ELIZABETH H. 
Clasificación:
4.0

El cliente no dejó un comentario.

VIRGINIA R. 
Clasificación:
5.0

El cliente no dejó un comentario.

WAYNE P. 
Clasificación:
5.0

El cliente no dejó un comentario.

CARMEN W. 
Clasificación:
3.0

The U-Haul app does not work well. I couldn't check in using the app and had to go inside. This created problems because the app stated I had already used up my reservation. Thankfully the girl behind the desk was able to call U-Haul and get this issue fixed, but it did take 45 minutes for us to be able to drive away with the truck. Returning the truck was also difficult because the office was closed so we had to use the website, which does not work well at all.

KATIE M. 
Clasificación:
4.0

Lady who helped us fast and very nice

Merv R. 
Clasificación:
5.0

Great people. Very friendly staff.

Eddie S. 
Clasificación:
5.0

It did not work to rent it by phone at the reserved time and I had to wait until the office opened. The phone rental process needs serious help. Kept saying I wasn't there when I was standing right in front of the office. But the staff at the location made it right by allowing me to keep it longer, though, in the end, I didn't need to.

JAMES J. 
Clasificación:
5.0

El cliente no dejó un comentario.

SYLVIA F. 
Clasificación:
4.0

El cliente no dejó un comentario.

PAMELA C. 
Clasificación:
5.0

My experience with the location was excellent, but I will never use the app ever again. It did not work appropriately when I attempted to check the vehicle in. I spend 45 minutes trying to get the odometer photo to upload and then I finally gave up and prayed I wouldn't get slammed for not having it in on time. The location took care of me and my worries were for nothing.

LEMUEL M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Mary M. 
Clasificación:
3.0

El cliente no dejó un comentario.

Joseph A. 
Clasificación:
5.0

Zzzesxd

THOMAS M. 
Clasificación:
5.0

Cleanest truck I've ever rented. Pleasant experience.

Johnny S. 
Clasificación:
3.0

We returned the truck after hours via mobile return process so just left it in the return location parking lot. Signage was difficult to see after dark but we found it. The downloaded app wouldn't work - it wouldn't upload the required photos so we couldn't complete the return process. We closed the app and tried multiple times. Went back later and tried again using the full website instead of the app, which finally worked. In the meantime I had tried using the chat feature in the app to get help - was told it would be approx. a16 minute wait for a response; 30 minutes later still no response, but by then we'd gotten the return tool to work from the main website and were able to complete the return. Got it done but it was a little frustrating - the app appears to be glitchy.

MARK S. 
Clasificación:
3.0

El cliente no dejó un comentario.

ANGELINE E. 
Clasificación:
4.0

El cliente no dejó un comentario.

Robert D. 
Clasificación:
4.0

El cliente no dejó un comentario.

DEANN H. 
Clasificación:
5.0

Very helpful employees Thank You

RONALD B. 
Clasificación:
1.0

Customer service non existent starting with the owner manager. I think having u haul is too much for them. Overwhelmed. Can't adequately take care of customers. Won't use location again. And will advise all family friends and relatives to avoid using them also. Gracias

SHAUN M. 
Clasificación:
5.0

El cliente no dejó un comentario.

DERRICK P. 
Clasificación:
3.0

El cliente no dejó un comentario.

ROSS JON M. 
Clasificación:
3.0

My only issue with this rental experience was that the dolly that I had reserved was not available at pickup time. This left me in a bind as I was fully expecting to have the dolly available for use. I was told that there was not a single dolly in Wichita and that I should go to the hardware store and purchase one for $50. Since my order was supposedly guaranteed available, I did not expect this to happen.

Edwin F. 
Clasificación:
5.0

I just dropped off the vehicle off hours. They did the rest and emailed the receipt. Very easy and efficient.

George D. 
Clasificación:
5.0

El cliente no dejó un comentario.

GLENN B. 
Clasificación:
4.0

El cliente no dejó un comentario.

Lyndon L. 
Clasificación:
5.0

El cliente no dejó un comentario.

Ashley M. 
Clasificación:
5.0

Very nice people . Specially the young lady that help me she was very helpful and nice ., will definitely come back thanks 😊

GUMERCINDO A. 
Clasificación:
5.0

El cliente no dejó un comentario.

Joseph F. 
Clasificación:
5.0

El cliente no dejó un comentario.

ANTHONY K. 
Clasificación:
5.0

El cliente no dejó un comentario.

EDDIE E. 
Clasificación:
5.0

El cliente no dejó un comentario.

Don R. 
Clasificación:
5.0

El cliente no dejó un comentario.

WENDY R. 
Clasificación:
4.0

El cliente no dejó un comentario.

SHANNON L. 
Clasificación:
3.0

The U-haul dolly we had scheduled to pick up was given to us with balding tires that needed to be changed. Luckily we noticed the tires and got sent to the McAdams location where the experience was much better and very helpful.

Katie R. 
Clasificación:
4.0

El cliente no dejó un comentario.

DAVID G. 
Clasificación:
3.0

Had a reservation for equipment, when arrived, said they just rented the last dolly to the customer before me. No apology and were so nonchalant, it seemed rude. Said another store had one to rent. I asked if they were sure and they said yes. Drive all the way there and they didnt have one. Truck was clean and good condition. Location convenient.

Hadj Amar K. 
Clasificación:
5.0

Everything was great for me

EARNEST F. 
Clasificación:
3.0

El cliente no dejó un comentario.

Jeffrey E. 
Clasificación:
5.0

El cliente no dejó un comentario.

RICHARD H. 
Clasificación:
5.0

There was a small sign in the window to advertise the UHaul site and there was one UHaul truck and a trailer outside in the parking lot so we weren't quite sure where to find the office at first. The personnel were very helpful and pleasant to deal with and the location was much more convenient for us than driving to another site in Wichita.

Michael C. 
Clasificación:
1.0

Broken/missing light switch, battery died, told arrival in one hour for assistance was 90 minutes until they showed, loose battery cables, finally new battery

ALFRED I. 
Clasificación:
3.0

I was stressed out because I never got a call or email with the code to open the key box, since I picked up the truck before the store opened. Would of been nice if someone would of explained I will get the code when arriving to pick up the truck.

Randall S. 
Clasificación:
4.0

Never got a receipt

WILLIAM M. 
Clasificación:
1.0

Not only was basically everybody rude when I dropped everything off and the back was clean but they still made me sleep out everything again but every time that I tried to send anyting online it didn't go through and I got charged even more honestly if I would think I would get any type of refund I would and I'd never come back

Amanda R. 
Clasificación:
2.0

Scheduled pickup was at 8:00 AM but store doesn't open until 9:00. I had an email that said truck was waiting for me but in fact it had not been checked in until after I arrived. Back of truck was not swept out. They said truck was half full but needle was not touching half full mark. Was about 1/16" below half.

LESLIE EUGENE S. 
Clasificación:
5.0

Very responsive staff met all of our needs!

CARL C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Peter O. 
Clasificación:
4.0

El cliente no dejó un comentario.

David W. 
Clasificación:
5.0

Very nice and professional and very understanding. I lost my help and was late on returning the vehicle and she was very understanding. Thank you all so much

JUSTINE B. 
Clasificación:
5.0

It was a good trailer and friendly staff

daniel F. 
Clasificación:
3.0

Sweep out trash from back of truck. Call ahead to the customer if the unit is not ready at my selected pick up time so I don't show up and have to leave and come back.

MARCAS E. 
Clasificación:
5.0

El cliente no dejó un comentario.

CLIFTON W. 
Clasificación:
5.0

El cliente no dejó un comentario.

JESUS A. 
Clasificación:
2.0

Whoever booked my vehicle didn't do it properly and I had to wait 2 hours for the location to open up since I could do the self check in. Received a $50 credit, but it was 2 hours added on to my move time.

Sage T. 
Clasificación:
5.0

El cliente no dejó un comentario.

ARLIN B. 
Clasificación:
4.0

El cliente no dejó un comentario.

MOHAMMED A. 
Clasificación:
5.0

I washed truck before returning, best could get bugs away. That was Way it came to me, buggy otherwise clean interior and shell. Judy , PAul ,Anika all were very friendly, helpful . And the change from one way out of state to return to pickup location was learning experience for staff but was very easy. All were great at this location .

STEVEN S. 
Clasificación:
4.0

El cliente no dejó un comentario.

MICHAEL F. 
Clasificación:
5.0

I had a very positive experience..

VINCENT D. 
Clasificación:
5.0

El cliente no dejó un comentario.

ROBERT B. 
Clasificación:
5.0

Keep smiling!!!

mahbub K. 
Clasificación:
5.0

Everything went very smooth. Very good service.

nandina J. 
Clasificación:
5.0

El cliente no dejó un comentario.

Blake M. 
Clasificación:
3.0

The online check in made no mention of what to do with the furniture dolly and furniture pads.

Darrell D. 
Clasificación:
5.0

El cliente no dejó un comentario.

ALEXEI B. 
Clasificación:
5.0

El cliente no dejó un comentario.

NEIL R. 
Clasificación:
5.0

Great service

Robert B. 
Clasificación:
5.0

El cliente no dejó un comentario.

JEFFREY W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Ken H. 
Clasificación:
5.0

El cliente no dejó un comentario.

DONALD P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Rhonda W. 
Clasificación:
4.0

El cliente no dejó un comentario.

RASHAWN M. 
Clasificación:
5.0

El cliente no dejó un comentario.

SCOTT L. 
Clasificación:
5.0

Extended hours

steve C. 
Clasificación:
4.0

El cliente no dejó un comentario.

DAWN P. 
Clasificación:
5.0

The girl at the counter was great, give her a raise.

Jordan B. 
Clasificación:
4.0

El cliente no dejó un comentario.

DAVID G. 
Clasificación:
2.0

It wasn't explained the furniture pads were rentals. So I got billed for all of them as missing when I thought I purchased them. I set furniture pads down over the entire floor and got billed for the truck needing cleaning when the entire floor was covered so it returned in the same condition as it left.

ALEJANDRO G. 
Clasificación:
5.0

El cliente no dejó un comentario.

NANDINA W. 
Clasificación:
5.0

El cliente no dejó un comentario.

RUBEN C. 
Clasificación:
5.0

This store is the best in Wichita.

EMAD A. 
Clasificación:
4.0

The bed was dirty and got our stuff dirty ! The men we hired through them scratched our beautiful new bedroom set ! Poked a huge dent in our new fridge ! The one guy was descent but the other guy was high ! We work so hard to own nice furniture to be ruined by your movers and dirty truck !

Leonel P. 
Clasificación:
1.0

They called first thing in the morning saying the location I ordered it from didn't have the truck I reserved. So they sent us to another location which didn't have the truck I reserved. They ended up giving us another person's reservation which put the other person in a bad spot. Such a mess and doubt I'll ever use uhaul again.

Dawn O. 
Clasificación:
5.0

Very nice, proficient and helpful.

Stan W. 
Clasificación:
3.0

They could turn up the goviner to u can keep up with the traffic an speed limits. Going slower that everyone else makes the trip even longer.

KATHLEEN B. 
Clasificación:
5.0

El cliente no dejó un comentario.

JAMES R. 
Clasificación:
4.0

El cliente no dejó un comentario.

SCOTT O. 
Clasificación:
5.0

El cliente no dejó un comentario.

FLOYD M. 
No se han enviado comentarios para esta ubicación.

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