Customer Reviews for Advanced Auto Works Inc
(Distribuidor de U-Haul del vecindario)

984 comentarios

36847 N Rte 83   Lake Villa, IL 60046

(847) 245-3358

Horarios de la ubicación

  • Lun. - vie.: 9 a. m. - 5 p. m.
  • Sáb.: 9 a. m. - 12 p. m.
  • Dom.: cerrado

Servicios en esta ubicación:

Contáctanos

(847) 245-3358

36847 N Rte 83
Lake Villa, IL 60046

Servicios en esta ubicación:

Horarios de la ubicación

  • Lun. - vie.: 9 a. m. - 5 p. m.
  • Sáb.: 9 a. m. - 12 p. m.
  • Dom.: cerrado
  • Devolución del cliente 24 horas

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
5.0

El cliente no dejó un comentario.

JOY H. 
Clasificación:
4.0

El cliente no dejó un comentario.

Jared T. 
Clasificación:
5.0

El cliente no dejó un comentario.

Christian M. 
Clasificación:
5.0

El cliente no dejó un comentario.

patricia M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Roger G. 
Clasificación:
5.0

I would rent again from this location! Great service

Pauline C. 
Clasificación:
5.0

El cliente no dejó un comentario.

ASHLEY B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jennifer H. 
Clasificación:
5.0

Have a voice mail for time location is closed.

FRED D. 
Clasificación:
4.0

The truck was crappy! Nice guy at the location

Lori C. 
Clasificación:
5.0

Great customer service and friendly

Mansour S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Brandon H. 
Clasificación:
5.0

I set my reservation for 6am, I did all of the preregistration. I was unaware that I could only do the mobile pick-up with in a 15 min window of the reservation. I arrived at the location just before 7 filled out all the questions online and was told there was a problem. No one answered the chat or picked up the phone when I called. If it wasn't for the owner of the garage showing up early and manually doing the reservation, who know how long it would have been to get the truck.

Anthony S. 
Clasificación:
5.0

The owner was very pleasant and made our interaction easy.

ASHLEY B. 
Clasificación:
1.0

El cliente no dejó un comentario.

Nicole P. 
Clasificación:
5.0

After hours rental return process is horrible. Uhaul online tool does not work and if one seeks assistance from a uhaul representative, one must be prepared to stay on the phone for a minimum of 35-40 minutes. I have now abandoned the process twice but just realized that I may be charged a fee for that abandonment. Uhaul must fix this.

MILAN M. 
Clasificación:
3.0

El cliente no dejó un comentario.

Robert K. 
Clasificación:
5.0

Great Service

Gregory D. 
Clasificación:
4.0

Explain about how to use the drop box when picking up key.

LINDA D. 
Clasificación:
5.0

El cliente no dejó un comentario.

Alexi R. 
Clasificación:
4.0

El cliente no dejó un comentario.

Hattie H. 
Clasificación:
5.0

Tom is always been awesome ,always finding solutions for our needs

CARLOS T. 
Clasificación:
5.0

El cliente no dejó un comentario.

MICHAEL L. 
Clasificación:
5.0

El cliente no dejó un comentario.

JEFF N. 
Clasificación:
5.0

El cliente no dejó un comentario.

TIM R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Joe B. 
Clasificación:
5.0

Nothing. Owner was wonderful to work with and made process extremely easy. Thanks.

JOSEPH M. 
Clasificación:
5.0

Great customer service!

FRANCISCO D. 
Clasificación:
3.0

So I was only at this location 20+ miles from my house because Uhaul sent me there. The guys working there were nice though and added some extra miles to the rental to make up for the long distance. The truck was old and not in bad shape but had defiantly been used. We had a few issues with the Ramp and the door to the Box. The both were warn and required a bit more care than they should have. The bigger issue was that we found out the Box leaked. We had loaded up the truck Friday night so we could leave first thing Saturday and it rained overnight. When we go too our destination and went to unload we found multiple wet boxes and some of our packing blankets were also wet. Luckily most of the things that got wet were still in there original packaging and didn't get damaged by the water. This was not something expected and if anything had been damaged I would have really been angry with your company. I would also like to state that the 3 day rental minimum is not my favorite. 2 day was all I needed and I don't like having to pay for that 3rd day when I didn't need it. If you can drop the truck off early you should get a discount for it.

Dan T. 
Clasificación:
5.0

Checkout guy was very friendly, in and out quickly

Brandon H. 
Clasificación:
4.0

OK and correct billing

David B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Ed S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Matthew B. 
Clasificación:
5.0

You app SUCKS! It never works correctly the first time. It kept telling me I had no Internet when in fact I did. Very frustrating! Also, there is no phone number to call anywhere.

Brian J. 
Clasificación:
5.0

El cliente no dejó un comentario.

ANA G. 
Clasificación:
4.0

Keep open more hours on Saturday and Sunday

GLENN T. 
Clasificación:
5.0

El cliente no dejó un comentario.

Sonia G. 
Clasificación:
5.0

Great service!!

vesna L. 
Clasificación:
5.0

Tom,Matt and Mike run a top flight, well organized operation, excellent 5 star service always!!

Ronald C. 
Clasificación:
5.0

Ninguno

JOE U. 
Clasificación:
4.0

El cliente no dejó un comentario.

JANEIRO B. 
Clasificación:
4.0

El cliente no dejó un comentario.

Stephen S. 
Clasificación:
5.0

They were professional and easy to work with 😊

Deborah D. 
Clasificación:
5.0

The uhaul crew,Tom,Matt and Mike are nothing less than the best, 5 star operation. Highly recommend renting from this location!!!

Ronald C. 
Clasificación:
5.0

The manager is great on adjusting to his customer's needs, he offers clear information on all the options for a rental, everything was so easy and affordable, that is why I keep using their services over the years! Great service and units for the price!!

MARIA C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jeff S. 
Clasificación:
5.0

Not much… the after hours check out was simple and easy

JEFF S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Dante D. 
Clasificación:
5.0

El cliente no dejó un comentario.

George D. 
Clasificación:
5.0

Excellent customer service

George K. 
Clasificación:
5.0

Always a very pleasant experience with Advanced. Auto Works. My go to place for renting Uhaul trailers. Everyone is very pleasant and professional!! Keep up the good work! ;)

Raymond H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Willson O. 
Clasificación:
5.0

El cliente no dejó un comentario.

GARY W. 
Clasificación:
5.0

Absolutely perfect !

BOB S. 
Clasificación:
5.0

El cliente no dejó un comentario.

donald C. 
Clasificación:
4.0

El cliente no dejó un comentario.

Wendy D. 
Clasificación:
5.0

Very friendly location and extremely helpful!

Larry A. 
Clasificación:
5.0

El cliente no dejó un comentario.

vesna L. 
Clasificación:
5.0

El cliente no dejó un comentario.

Dante D. 
Clasificación:
5.0

Great experience renting from this location - Tom was wonderful and took great care of me. Equipment was in excellent condition and served me well.

Kathy H. 
Clasificación:
5.0

Tom is a Great guy! Excellent customer care and great people to talk to. I will be coming back for more service!

Alberto R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Casey G. 
Clasificación:
5.0

Everyone was friendly and welcoming.

Sharon A. 
Clasificación:
5.0

The gentleman at Advanced auto works was great. I was greatly dissatisfied that U-haul changed the location of my pickup and never notified me. Went to where I reserved the truck and where the email I received from u-haul an hour prior confirming the location to find out they changed the location....very dissatisfied with Corp UHaul for this runaround and will use Penske next time

Margaret D. 
Clasificación:
5.0

El cliente no dejó un comentario.

Mariana G. 
Clasificación:
5.0

El cliente no dejó un comentario.

EDUARDO H. 
Clasificación:
4.0

Get a bigger parking lot!

Geri G. 
Clasificación:
5.0

Super friendly

Stephanie S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Robert B. 
Clasificación:
3.0

I was not expecting to drive 40 miles to pick up the truck.

Mark A. 
Clasificación:
5.0

El cliente no dejó un comentario.

Denise A. 
Clasificación:
5.0

El cliente no dejó un comentario.

Patrick S. 
Clasificación:
5.0

El cliente no dejó un comentario.

ERIK H. 
Clasificación:
5.0

N/C

gregory D. 
Clasificación:
5.0

The online app takes WAY too long to approve the pick up, especially since the appointment had already been confirmed. The way the message is worded it appears that the reservation may not be approved. Very stressful, especially when waiting to get in the vehicle. Additionally, having to submit several forms of "verification" that had ALREADY been submitted to UHaul is ridiculous. My driver's license and alternate contact numbers had already been submitted in the initial reservation process. We had to call the regional dispatch to make sure this process was going to be completed. Regional dispatch was very helpful and reassuring but this convoluted pickup process requiring duplicate uploads should be eliminated. The drop off process was MUCH smoother and straight forward.

Patt S. 
Clasificación:
5.0

Excellent customer service, great equipment, fast check in and check out. Exceeded all my expectations.

JOHN S. 
Clasificación:
5.0

Very helpful customer service

Peter L. 
Clasificación:
5.0

easy transaction

DANA H. 
Clasificación:
5.0

No complaints about this location. I had a truck reserved at another location, when I arrived to pick up the truck there was no one at the location. I called the customer service number and they tried to call as well. They then told me to go to Tom's place to pick up a truck and they knew that I was coming. They did not and had actually closed for the day!! I was frustrated but Tom took real good care of me by turning on his computer and getting me a truck in the size that I had originally reserved!! I will definitely recommend him to anyone. Thank You!!!

Kajaffa B. 
Clasificación:
3.0

My sister was moving from Illinois to Wisconsin so we set up the Pick up in Lake Villa and drop off in Kenosha. It was changed by u-haul to accommodate U-Haul not the consumer. .

Kelly L. 
Clasificación:
4.0

El cliente no dejó un comentario.

Kelle B. 
Clasificación:
5.0

El cliente no dejó un comentario.

casey C. 
Clasificación:
5.0

El cliente no dejó un comentario.

jennifer T. 
Clasificación:
5.0

El cliente no dejó un comentario.

Gladys S. 
Clasificación:
5.0

I only rent from this location. Tom has always provided great customer service and this is why it's always brought me back to this location.

Guillermo M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Thomas J. 
Clasificación:
2.0

El cliente no dejó un comentario.

Twandella S. 
Clasificación:
5.0

El cliente no dejó un comentario.

paul L. 
Clasificación:
5.0

Tom & His crew are Great!

CAMDEN J. 
Clasificación:
5.0

El cliente no dejó un comentario.

vesna L. 
Clasificación:
5.0

overall good experience.

Joe W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Ilya M. 
Clasificación:
5.0

We've rented from here twice. The process was very easy and the owner was very accommodating, helpful and personable

Susan B. 
Clasificación:
5.0

It was Great customer service!

Corrine M. 
Clasificación:
5.0

Nothing. Tom was so helpful and accommodating

rose P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Cheryl M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Diana S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Kurt B. 
Clasificación:
4.0

El cliente no dejó un comentario.

Gary S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Holly B. 
No se han enviado comentarios para esta ubicación.

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