Customer Reviews for Advanced Auto Works Inc
(Distribuidor de U-Haul del vecindario)

932 comentarios

36847 N Rte 83   Lake Villa, IL 60046

(847) 245-3358

Horarios de la ubicación

  • Lun. - vie.: 9 a. m. - 5 p. m.
  • Sáb.- dom.: 9 a. m. - 12 p. m.

Servicios en esta ubicación:

Contáctanos

(847) 245-3358

36847 N Rte 83
Lake Villa, IL 60046

Servicios en esta ubicación:

Horarios de la ubicación

  • Lun. - vie.: 9 a. m. - 5 p. m.
  • Sáb.- dom.: 9 a. m. - 12 p. m.
  • Devolución del cliente 24 horas

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

Los comentarios sin texto actualmente están ocultos. Mostrarlos como visibles. Ocultarlos

Clasificación:
5.0

El cliente no dejó un comentario.

GARY W. 
Clasificación:
5.0

Absolutely perfect !

BOB S. 
Clasificación:
5.0

El cliente no dejó un comentario.

donald C. 
Clasificación:
4.0

El cliente no dejó un comentario.

Wendy D. 
Clasificación:
5.0

Very friendly location and extremely helpful!

Larry A. 
Clasificación:
5.0

El cliente no dejó un comentario.

vesna L. 
Clasificación:
5.0

El cliente no dejó un comentario.

Dante D. 
Clasificación:
5.0

Great experience renting from this location - Tom was wonderful and took great care of me. Equipment was in excellent condition and served me well.

Kathy H. 
Clasificación:
5.0

Tom is a Great guy! Excellent customer care and great people to talk to. I will be coming back for more service!

Alberto R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Casey G. 
Clasificación:
5.0

Everyone was friendly and welcoming.

Sharon A. 
Clasificación:
5.0

The gentleman at Advanced auto works was great. I was greatly dissatisfied that U-haul changed the location of my pickup and never notified me. Went to where I reserved the truck and where the email I received from u-haul an hour prior confirming the location to find out they changed the location....very dissatisfied with Corp UHaul for this runaround and will use Penske next time

Margaret D. 
Clasificación:
5.0

El cliente no dejó un comentario.

Mariana G. 
Clasificación:
5.0

El cliente no dejó un comentario.

EDUARDO H. 
Clasificación:
4.0

Get a bigger parking lot!

Geri G. 
Clasificación:
5.0

Super friendly

Stephanie S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Robert B. 
Clasificación:
3.0

I was not expecting to drive 40 miles to pick up the truck.

Mark A. 
Clasificación:
5.0

El cliente no dejó un comentario.

Denise A. 
Clasificación:
5.0

El cliente no dejó un comentario.

Patrick S. 
Clasificación:
5.0

El cliente no dejó un comentario.

ERIK H. 
Clasificación:
5.0

N/C

gregory D. 
Clasificación:
5.0

The online app takes WAY too long to approve the pick up, especially since the appointment had already been confirmed. The way the message is worded it appears that the reservation may not be approved. Very stressful, especially when waiting to get in the vehicle. Additionally, having to submit several forms of "verification" that had ALREADY been submitted to UHaul is ridiculous. My driver's license and alternate contact numbers had already been submitted in the initial reservation process. We had to call the regional dispatch to make sure this process was going to be completed. Regional dispatch was very helpful and reassuring but this convoluted pickup process requiring duplicate uploads should be eliminated. The drop off process was MUCH smoother and straight forward.

Patt S. 
Clasificación:
5.0

Excellent customer service, great equipment, fast check in and check out. Exceeded all my expectations.

JOHN S. 
Clasificación:
5.0

Very helpful customer service

Peter L. 
Clasificación:
5.0

easy transaction

DANA H. 
Clasificación:
5.0

No complaints about this location. I had a truck reserved at another location, when I arrived to pick up the truck there was no one at the location. I called the customer service number and they tried to call as well. They then told me to go to Tom's place to pick up a truck and they knew that I was coming. They did not and had actually closed for the day!! I was frustrated but Tom took real good care of me by turning on his computer and getting me a truck in the size that I had originally reserved!! I will definitely recommend him to anyone. Thank You!!!

Kajaffa B. 
Clasificación:
3.0

My sister was moving from Illinois to Wisconsin so we set up the Pick up in Lake Villa and drop off in Kenosha. It was changed by u-haul to accommodate U-Haul not the consumer. .

Kelly L. 
Clasificación:
4.0

El cliente no dejó un comentario.

Kelle B. 
Clasificación:
5.0

El cliente no dejó un comentario.

casey C. 
Clasificación:
5.0

El cliente no dejó un comentario.

jennifer T. 
Clasificación:
5.0

El cliente no dejó un comentario.

Gladys S. 
Clasificación:
5.0

I only rent from this location. Tom has always provided great customer service and this is why it's always brought me back to this location.

Guillermo M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Thomas J. 
Clasificación:
2.0

El cliente no dejó un comentario.

Twandella S. 
Clasificación:
5.0

El cliente no dejó un comentario.

paul L. 
Clasificación:
5.0

Tom & His crew are Great!

CAMDEN J. 
Clasificación:
5.0

El cliente no dejó un comentario.

vesna L. 
Clasificación:
5.0

overall good experience.

Joe W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Ilya M. 
Clasificación:
5.0

We've rented from here twice. The process was very easy and the owner was very accommodating, helpful and personable

Susan B. 
Clasificación:
5.0

It was Great customer service!

Corrine M. 
Clasificación:
5.0

Nothing. Tom was so helpful and accommodating

rose P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Cheryl M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Diana S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Kurt B. 
Clasificación:
4.0

El cliente no dejó un comentario.

Gary S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Holly B. 
Clasificación:
5.0

Tom was a great host!

David W. 
Clasificación:
5.0

El cliente no dejó un comentario.

GREG B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Batbayar T. 
Clasificación:
5.0

This is the best place to rent your truck. Excellent service that is upfront, quick and accommodating. Highly recommend.

MICHELLE S. 
Clasificación:
5.0

I wouldn't change a thing Tom was great overall experience was excellent

David Z. 
Clasificación:
5.0

El cliente no dejó un comentario.

ROBERT P. 
Clasificación:
5.0

Our rental could not have gone any smoother and the people were so pleasant, we will definitely rent here again when the need arises.

CINTHIA G. 
Clasificación:
5.0

El cliente no dejó un comentario.

GREGORY L. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jeffry F. 
Clasificación:
5.0

Tom always does his best to take care of you.

John S. 
Clasificación:
5.0

I 100% recommend this place for your rental....I felt very comfortable and well served...I could not say more ....mr and mrs attended to us and we felt like we were home........and to say the drop off location person too he was very well the same we felt like home.....GREAT SERVICE BOTH PICKUP AND DROP OFF LOCATIONS....this was my first uhaul transaction so I'm very happy!!!!

Maribel R. 
Clasificación:
5.0

Change the look of the 24/7 pick-up prompt that you text to renters. The link looks like an ad and is easily missed. The link to begin checkout and to access code for lockbox that holds rental key, should be bold and must stand out from the rest of the text which is too visually busy. I had to request help at the site because the link to begin self checkout is visually indistinguishable in the text.

Joseph F. 
Clasificación:
5.0

Tom was very helpful

Peter T. 
Clasificación:
5.0

Tom was helpful!

Peter T. 
Clasificación:
5.0

El cliente no dejó un comentario.

Farah V. 
Clasificación:
4.0

Efficient on line check in made it easier. Treated well at pickup site and business owner was friendly and explained everything thoroughly. Good experience!

RICK E. 
Clasificación:
5.0

Very friendly guys. Thanks so much!

matt R. 
Clasificación:
5.0

El cliente no dejó un comentario.

MARIA H. 
Clasificación:
5.0

El cliente no dejó un comentario.

William G. 
Clasificación:
5.0

Excellent service. People there are honest, friendly, and very helpful.

Kevin S. 
Clasificación:
5.0

Excellent experience!! Owner and staff always very pleasant which makes even renting a trailer a wonderful experience from start to finish. Thank you!!!

CARMEN H. 
Clasificación:
5.0

Extremely helpful in solving a problem when I rented a small trailer. Three of the guys at Advanced Auto took a good 20 minutes to find a missing fuse in my vehicle when my lights harness did not work. Very pleasant folks and outstanding customer service. Highly recommended!

Jorge R. 
Clasificación:
4.0

My U-Haul experience was GREAT. The owner (Tom) at this location goes above and beyond to please you.

Jeff L. 
Clasificación:
5.0

El cliente no dejó un comentario.

CHRIST D. 
Clasificación:
5.0

Tom was a nice guy and took care of me quickly. He even called to let me know my equipment was ready a few hours earlier than scheduled.

Matt M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Debra K. 
Clasificación:
5.0

El cliente no dejó un comentario.

RAUL R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jim Z. 
Clasificación:
3.0

The owner at this location went above and beyond to make me happy. What a kind man and what a great rental experience.

Jeff L. 
Clasificación:
5.0

El cliente no dejó un comentario.

Julie N. 
Clasificación:
5.0

El cliente no dejó un comentario.

Martha W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Tom L. 
Clasificación:
5.0

El cliente no dejó un comentario.

PATRICK S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Caroline C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Tim T. 
Clasificación:
5.0

Tom at Advanced auto works was extremely nice and helpful! Hell of a guy! I will definitely come back and rent from his location next time!

MANNY P. 
Clasificación:
5.0

Very quick and efficient

Parker B. 
Clasificación:
5.0

Everything went smoothly, no issues. Great experience!

David S. 
Clasificación:
5.0

Gracias.

DEBRA B. 
Clasificación:
5.0

Friendly staff. Clean, ready to go equipment. Noted many U Haul units on the road, so you are doing things right. Will recommend your services to others and will surely be a repeat customer should the need arise.

Joseph D. 
Clasificación:
5.0

El cliente no dejó un comentario.

PAM R. 
Clasificación:
5.0

nothing at this site it is excellent

MICHEAL K. 
Clasificación:
5.0

El cliente no dejó un comentario.

ANTHONY F. 
Clasificación:
5.0

Tom in Lake Villa was great. His customer service in unmatched.

Travis A. 
Clasificación:
5.0

El cliente no dejó un comentario.

brian d C. 
Clasificación:
5.0

Very friendly staff!

Greg V. 
Clasificación:
4.0

El cliente no dejó un comentario.

Mellody S. 
Clasificación:
5.0

Great service! Wonderful crew!

Samson C. 
Clasificación:
4.0

El cliente no dejó un comentario.

Debbie K. 
Clasificación:
5.0

I had reserved a 10 foot truck, but when I went to pick it up, they only had a 15 foot truck. Even though I was getting a free upgrade, I was nervous about driving a bigger truck. Tom gave me some driving tips and took the time to reassure me that I could drive the bigger truck. Everything turned out great. And in the end, I needed the bigger truck to move all our stuff. ¡Gracias!

Andrea M. 
Clasificación:
5.0

El cliente no dejó un comentario.

RICHARD G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Victoria L. 
No se han enviado comentarios para esta ubicación.

Servicios adicionales en esta ubicación

  • Ícono de camión de mudanza
    Camiones para mudanza

    ¡Tenemos la mayor selección de camiones nuevos!

  • Ícono de remolque
    Remolques y remolcado

    ¡Se puede obtener nuestros remolque utilitarios y de carga desde $14.95!

Volver
arriba