Customer Reviews for Adeles Storage Units
(U-Haul Neighborhood Dealer)

754 reviews

2480 Jackson Dr   Clarkston, WA 99403
(across the street from Lincoln Middle School)

(509) 758-8121

Office Hours

  • Mon-Fri: 9 am–5 pm
  • Sat: 8 am–4 pm
  • Sun: Closed

Services at this Location:

Contact Us

(509) 758-8121

2480 Jackson Dr
Clarkston, WA 99403
(across the street from Lincoln Middle School)

Services at this Location:

Office Hours

  • Mon-Fri: 9 am–5 pm
  • Sat: 8 am–4 pm
  • Sun: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

We were missing an adapter but fortunately they had one on hand that we were able to buy for a good price, and they helped us make sure it was properly put on and got us all situated.

Valora Joestar 
Rating:
5.0

Customer did not leave a comment.

Deanna McAuliffe 
Rating:
5.0

I would not have moved out of the storage facility. But evidently the owner is getting greedy. Raising prices out of reach.

Bruce Hill  |  Overall Experience 
Rating:
5.0

Absolutely wonderful Gal who was running Adelle's! So helpful! Yummy fresh popcorn And guided me to Shuttle movers and I couldn't have done it without them!! Thank You!

Jeannine Thorpe 
Rating:
5.0

I had a very good experience.

Denis Plunkett 
Rating:
5.0

Customer did not leave a comment.

Ronny walden 
Rating:
5.0

Customer did not leave a comment.

lance howard 
Rating:
4.0

The drop-off location was fine, but I was charged for an extra day of rental that i did not use. I rented the dolly on Thursday, February 8, and I dropped off the dolly on Saturday, February 10. Apparently someone decided that it should have been dropped off at a different location, so I was charged for the day that it was moved (February 12). I believe this day of rental ($21.76) should be refunded to me. Directions to drop it off at the other location were sent to me, but they arrived after I had already dropped off the dolly.

Steven OBrady 
Rating:
5.0

When I Picked up the truck it was covered in snow and took me 30 minutes to get it ready to go... other wise terrific service.

NORI PEARSON 
Rating:
5.0

A very good experience

CELIAN/VIOLET CROSSMAN  |  Overall Experience 
Rating:
5.0

It was a very good experience. Very helpful would recommend.

Jean Lasley  |  Overall Experience 
Rating:
5.0

Very helpful and nice people.

Kevin Rodgers 
Rating:
1.0

Take a photo of gas tank prior to use. We filled gas and left it at the same position as when we rented it slightly below a quarter of tank. They expected us to fill it past the quarter of tank and we were charged $66. Do a walk around, download the app and check for any damage etc. Take photos or just don't rent from them at all is the safest bet. We were told this after we had an issue and not at the time of rental. They state they always inform people of this but we did not hear of this until they called back when we had an issue. I will not use Uhaul service again.

Sonya Magnussen 
Rating:
5.0

Friendly service!

Jamie Carothers 
Rating:
4.0

Customer did not leave a comment.

JEFFREY GARDNER 
Rating:
4.0

Customer did not leave a comment.

Jerry Coleman 
Rating:
5.0

Customer did not leave a comment.

dan bruce 
Rating:
5.0

You are doing great! Keep up the good work and service!

SANDY STRATTON 
Rating:
5.0

Customer did not leave a comment.

Heather Hausen 
Rating:
5.0

Customer did not leave a comment.

Jerri Lewis 
Rating:
5.0

The drop off went quickly and smoothly. The lady was nice and her puppy was friendly as well. Overall good experience.

Terry Swigart 
Rating:
5.0

You guys were great! I wouldn't change a thing.

Bonnie Harney 
Rating:
5.0

Customer did not leave a comment.

Stacy Macke 
Rating:
5.0

Customer did not leave a comment.

Kelly Nichols  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jesse Goodwater 
Rating:
5.0

This place was my drop off location but they really was probably unaware I was coming but I needed to get ride of trailer so I can move on since I needed to get the trailer turned in somewhere but was quick to get it recieved on Monday and send me the receipt

Robert Brunelle 
Rating:
5.0

Customer did not leave a comment.

John Thomas 
Rating:
3.0

Customer did not leave a comment.

Amy Smith 
Rating:
5.0

Customer did not leave a comment.

CELIAN CROSSMAN 
Rating:
5.0

Customer did not leave a comment.

MICHAEL BECK 
Rating:
4.0

Customer did not leave a comment.

John Laney 
Rating:
5.0

Patty made it so easy. Booked in advance. Ready when I got there. She is always helpful.

Bruce Hahn 
Rating:
3.0

Drop off worked out well for me. The location was litteraly one block from my house.

Mark Martin 
Rating:
3.0

Customer did not leave a comment.

CARL GRAF 
Rating:
4.0

The truck I reserved was not available. I had to drive 80 miles round trip to use a truck from another location. I was still charged for that mileage even though those miles were uhaul's fault due to inability to provide the agreed upon vehicle at the agreed upon location. I am very disappointed at the lack of service in this regard.

Michael Abels 
Rating:
5.0

These folks are cheerful and helpful!

Thomas Brainerd 
Rating:
5.0

Was referred from another u haul location, Both agents were very professorial and helpful. Love u haul ! Thank you !

Barry Schultz 
Rating:
3.0

The person working was on her phone the entire time, after waiting in lobby of office she looked my account up while on phone, told me I was good. Never got off phone which I felt was super rude, and it was clear she was talking to either relative or friend nothing about storage or u hauls.

CARL GRAF 
Rating:
4.0

Customer did not leave a comment.

CRAIG DENNIS 
Rating:
5.0

Customer did not leave a comment.

Thomas Brainerd 
Rating:
5.0

Customer did not leave a comment.

Alan Gould 
Rating:
5.0

Customer did not leave a comment.

Vanessa Rex  |  Overall Experience 
Rating:
5.0

Awesome

BILL HURST  |  Overall Experience 
Rating:
5.0

Patty was very helpful getting the reservation right. And she went out of her way to make sure all was ready and the return was really easy.

Bruce Hahn 
Rating:
5.0

Nothing everything was perfect.

Karl Miles 
Rating:
5.0

Customer did not leave a comment.

Cynthia Clay 
Rating:
5.0

Customer did not leave a comment.

Wesley Vaughn 
Rating:
5.0

As soon as I walked in the office there was two professional people that guided me through the process very quickly painlessly I picked up my car dolly and was on my way in minutes that's exactly what I wanted

Ricky Thompson 
Rating:
4.0

The site was well maintained and easy for me to park the equipment.

Raymond Goldenstein 
Rating:
5.0

Customer service was awesome !!

MICHAEL BECK 
Rating:
5.0

A dealer site with 10+ years working with uhaul. Great folks that run the place. Inviting and efficient.

John Stalnaker 
Rating:
4.0

Customer did not leave a comment.

Marcia Ellison 
Rating:
5.0

Customer did not leave a comment.

Kimberly Carrington 
Rating:
4.0

The lady was very nice and helpful. She was grea

LaDena Morris 
Rating:
5.0

Great overall, be carefully doing the inspection app they connect you to.

Dale Schaefer 
Rating:
5.0

After hour check in didn’t work. Location aspect wasn’t working. Head of business very nice and helpful.

Mike Bean 
Rating:
3.0

Need online access for payments, communication and any comments

Desiree Williams  |  Overall Experience 
Rating:
4.0

Adele’s staff members are friendly and very helpful. It was nice to have the outside lights when I had to access my storage unit at night.

Lorrie Grubbs  |  Overall Experience 
Rating:
5.0

Patti the office manager was awesome very helpful and accommodating. Was a great resource for any needs I had.

Wayde Ren  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Retta Vantrease 
Rating:
5.0

Nothing to improve, check in and check out were both a breeze.

MICHAEL BECK 
Rating:
5.0

Customer did not leave a comment.

PHILIP ROSS 
Rating:
3.0

Would of stayed longer but to expensive

Lance Blank  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

michael mcbride 
Rating:
5.0

Customer did not leave a comment.

Marc Hoaglin 
Rating:
4.0

Customer did not leave a comment.

Doug Smith 
Rating:
5.0

Customer did not leave a comment.

Jo Hopkins 
Rating:
4.0

Customer did not leave a comment.

marti sumpter 
Rating:
3.0

I did not deal with anyone at this location

Martin Rich 
Rating:
5.0

Super helpful thank you!

David Agoglia 
Rating:
5.0

Our reservation pickup location changed twice, and at the last minute we had to drive an hour out of our way each way to pickup our equipment.

christy guffey 
Rating:
5.0

Customer did not leave a comment.

Kirk Hawley 
Rating:
1.0

Truck we received was horrible, it had front tire that made horrible noise and the tow light kept coming on when it wasn’t suppose too, very old truck to use to travel long distances it should only be used as local town to town moving. We told the guy at the place we picked it up but he just basically blew us off and said if we had any problems on the way to let him know hortible thing to say if we were broke down on the pass!!!

Richelle Nichols 
Rating:
5.0

Customer did not leave a comment.

Dana Eberhard 
Rating:
5.0

Customer did not leave a comment.

Dan Centenari  |  Overall Experience 
Rating:
5.0

While my experience with Adele’s was great the overall uhaul experience sucked. You guys made a reservation for me when the equipment wasn’t even available anywhere near where I wanted to pickup. I had to drive 5 hours out of my way to pickup a trailer that had been reserved for me down the street.

Joseph Alexander 
Rating:
5.0

Thank you Lacey Port for the use of your units . What a great benefit of using you as our realtor. The units were safe, convenient, the office staff was always helpful and polite. Easy in and out. Thank you again

Bruce Hahn  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

John Kirsling 
Rating:
3.0

Customer did not leave a comment.

Patti Anderson 
Rating:
5.0

Customer did not leave a comment.

Tia Nicklaus  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Floyd Chamberlain 
Rating:
5.0

Office Staff are EXCELLENT! Highly recommend!

Debi/Jade Nuxoll/Haynes  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Mandy McGee  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Kyle Klosterman 
Rating:
3.0

It was Sunday. Closed. Uhaul wants to charge me more money for a truck that won't be rented back out until the day or who knows when. Not happy about that! More gas than required left in tank and left at drop-off cleaner than we we given. I need excellent explanation for why extra money is desired.

Robert Crothers 
Rating:
5.0

Customer did not leave a comment.

Barbara LeBret 
Rating:
5.0

Customer did not leave a comment.

Robert Hull 
Rating:
5.0

Customer did not leave a comment.

Richie Vecchio 
Rating:
5.0

Customer did not leave a comment.

Richie Vecchio 
Rating:
5.0

Thanks for all your help Patty !

Victoria G Harris  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Manuel Ortiz 
Rating:
3.0

Customer did not leave a comment.

Ann Gillies 
Rating:
5.0

The very best storage facility in town. 1st place I would go for storage services.

Herb Acree  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Kathy Peters 
Rating:
5.0

Great customer service. My go to place to rent trailers.

GARY PETERS 
Rating:
5.0

Customer did not leave a comment.

Sandy Stratton 
Rating:
5.0

Customer did not leave a comment.

Manuel Ortiz 
Rating:
4.0

Customer did not leave a comment.

Michael Andersson 
Rating:
5.0

Customer did not leave a comment.

Suzanne Giblette 
Rating:
5.0

Customer did not leave a comment.

Tammy barden 
Rating:
5.0

Customer did not leave a comment.

Rey Serrano  |  Overall Experience 
Rating:
5.0

The air conditioner went out on our second travel day but there was no way for these folks to know that would happen. It was a new truck, with only 20k miles. Uhaul roadside assistance is pathetic. They expected us to sit around on the side of the highway in 90+ degree heat and wait, for who knows how long, for them to find someone to check out the ac which was not possible due to our timeframe for arriving, unloading and returning the truck. Then, trying to get Uhaul to compensate for the inconvenience was a nightmare. A lot of double talk, unreturned calls, and ultimately connecting me to Travis, who has no customer service skills. He claimed he had no boss to answer to and he was the final stop. Pretty unbelievable that I made it from a customer service agent directly to the top of the organization to settle my claim. He only wanted to give me 1/5 of what Mrs. Rogers offered. She apparently did not put it in the notes or he did not read them as he claimed he did. Thankfully he honored her offer. The Uhaul dealers were outstanding. The Uhaul experience with Uhaul is not one I want to experience again, especially if Travis is the head of customer experience.

Micheal Maes 
Rating:
5.0

Great service and friendly owners! And the comfort of the camera system was great to have on stand by. Great company to work with and no hassles.

Tasha Donner  |  Overall Experience 
Rating:
1.0

Customer did not leave a comment.

Teresa Gilbert 
Rating:
5.0

Customer did not leave a comment.

KENNETH BUCKNER 
Rating:
5.0

I will recommend my friends and family to Adele's! Very good people and service! Staff was always helpful when needed.. Thank you Adele's..

Theresa Johnson  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Theresa Johnson 
Rating:
5.0

Customer did not leave a comment.

Diane Gonzales  |  Overall Experience 
Rating:
5.0

We were only supposed to rent our unit for 4-6 months max... 2 years later we just moved out (thanks to COVID delays on our shop). The office ladies were always so nice and helpful when I called! They even caught our unit being left unlocked one day after my husband had been in it. They called right away to let me know he had forgotten to slide the bar over before putting the locks on. I would recommend them 100% if you can get on their waiting list! Reasonable price for the size we had and they offer a discount if you pay 3 months at a time. The move out process was simple! I wasn't able to drop the lock off before they closed but they have a mailbox at the office that it could be placed in which saved me from having to make an additional trip up there. Definitely 10/10.

Amber Dahmen  |  Overall Experience 
Rating:
5.0

They went above and beyond, answering our questions and helping us find what we needed. Thank you so much.

Jerry Bolm 
Rating:
5.0

Customer did not leave a comment.

MICHAEL BECK 
Rating:
5.0

I really loved the staff. They were all very sweet and helpful. Might sound weird, but I'll actually miss our conversations and interactions. It's a family atmosphere there. Thank you!

Janice Chapman  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Joel Aleman 
Rating:
5.0

Customer did not leave a comment.

Vernon Cooper 
Rating:
4.0

Nothing. Dakota was very helpful and explained everything as we went along.

jodi brown 
Rating:
5.0

Great service

Carrol Stroe 
Rating:
5.0

Customer did not leave a comment.

John Vance 
Rating:
3.0

Have the trailer at the location I requested so I don't spend 30 extra dollars in gas and two hours of driving to pick it up.

Luke Russell 
Rating:
5.0

Customer did not leave a comment.

Neal Bernklau 
Rating:
5.0

Excellent courteous Staff.

KEVIN MORAN  
Rating:
5.0

Customer did not leave a comment.

Carl R Morgan 
Rating:
5.0

Customer did not leave a comment.

John Nyenhuis 
Rating:
5.0

Customer did not leave a comment.

Linda DeVoe 
Rating:
5.0

The staff was very professional and pleasant.

Rita Iverson  |  Overall Experience 
Rating:
5.0

Only issue I had was we had some mice in the winter but I handled with traps. Other than that no issues. The office was always great to deal with.

Terry Scott  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Tom Lanman  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Lori Lookabill  |  Overall Experience 
Rating:
5.0

Overall experience was an ease and staff was extremely helpful.

jeb simpson  |  Overall Experience 
Rating:
5.0

Patty is amazing, she made every aspect of renting a storage unit and moving truck seamless.

Marci Sarisky  |  Overall Experience 
Rating:
5.0

Oh my gosh!! Whata wonderful experience in a very trying time of a massive family move. Patty was amazing as was the owner and his son. I highly recommend this place. They were helpful, accommodating, honest and fair. We are so very grateful to them.

Hollye Givens  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Denise Pipkin  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

CLARENCE PORTER  |  Overall Experience 
Rating:
5.0

The staff made suggestions on how to have a more secure storage and how to keep it safe from rodents. These tips were very helpful.

Merlin Anderson  |  Overall Experience 
Rating:
5.0

Just don't use the website to pay your bill and you will be fine. The website doesn't always send your payment through and then you get slammed with a 20.00 dollar late fee.

Bonnie Olmstead  |  Overall Experience 
Rating:
5.0

would rent there again. very helpful and easy to deal with

Mike Canning  |  Overall Experience 
Rating:
5.0

I reported a small leak in the roof.

Richard Oler  |  Overall Experience 
Rating:
5.0

Great storage unit and very accessible with excellent location for my needs. Absolutely would use again if the need arises.

Wayne Rutledge  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

EUGENE LARSON  |  Overall Experience 
Rating:
5.0

Highly recommended..

Roy & Jean Nunn  |  Overall Experience 
Rating:
5.0

At this location, I reserved a storage unit for about 6 months, I rented a truck for a day, and I closed out my storage unit. It was all a piece of cake! Super friendly people, easy online payment system, ridiculously simply close-out. They need one of those buttons ~ That was easy!

Christina Handy  |  Overall Experience 
Rating:
5.0

I was treated well by staff.

Rod Nichols  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

SMNC Properties  |  Overall Experience 
Rating:
5.0

I called one day to see when my bill was due I knew I was either 2 months or one month ahead with moving I unfortunately lost track...the gal was extremely nice told me I was a month ahead and was ready to go!about 5min later I get a call from her saying their was a mistake I ask her to explain it and a man takes over the phone (jeff) starts questioning me why I think I was a month ahead and and if I was why would I be.he counties to tell me how im late and owe several late few in a extremely unprofessional tone..I told him I would just pay it but he was wrong....he calls me back to inform me that I was indeed a month ahead and asked me not to pay early again because it confuses him he never apologized or anything!!!

Monica Hall  |  Overall Experience 
Rating:
5.0

Very clean, secured, well lighted and has camera Surveillance. Easy to deal with ⭐️⭐️⭐️⭐️⭐️ Thanks Dan J

(Dan) Steven Jerald  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Dan Bridges  |  Overall Experience 
Rating:
3.0

This storage unit was cancelled over a week ago.

JOAN VASSAR  |  Reservation 
Rating:
1.0

I canceled this reservation three times. No I’m not happy. You guys seem to have no idea what is going on. I even talked to your regional office in Tacoma. Again, this reservation was supposed to be

Greg Armstrong  |  Reservation 
Rating:
5.0

Jeff is a great guy and will go above and beyond to make sure your experience with his units is exceptional.

JACOB IRBY  |  Reservation 
Rating:
3.0

Easy ro reserve a unit

Katharyn Mcarthur  |  Reservation 
Rating:
4.0

😎

Brenda Escamilla  |  Overall Experience 
Rating:
5.0

We enjoyed several years of safe, dry, convenient storage for all our 'precious' goods. Thanks very much.

DARRYL MCGLOTHEN  |  Overall Experience 
Rating:
5.0

Moved my items from the storage units across the street due to poor performance of THAT storage place

Allen Eastman  |  Overall Experience 
Rating:
5.0

Living in Alaska we chose to store our vacation car here for the last 4 years! Very kind, helpful people & good customer service! Thank you

SYBIL KING  |  Overall Experience 
Rating:
5.0

Very nice office staff!

deanna staples  |  Overall Experience 
Rating:
5.0

Great place. Treated very fairly.

BRUCE SMITH  |  Overall Experience 
Rating:
5.0

By far the best storage units in town. Will never put our storage in any other units! Thanks!

Nick Rimmelspacher  |  Overall Experience 
Rating:
5.0

The facility is very clean and secure. The people go out of there way and over and above to make sure everything is perfect.

James Davidson  |  Overall Experience 
Rating:
5.0

Thank you for your services.

JIM PASSMORE  |  Overall Experience 
Rating:
3.0

Unit was clean and easily accessible. Office personnel was friendly and had paperwork ready when I arrived fast set up to get moved in. Cheapest unit I could find for the size in the area.

CATHY ANDREWS  |  First Impressions 
Rating:
5.0

Nice and Clean easy to get to.

Privacy Request  |  First Impressions 
Rating:
5.0

Great price and just what I needed! PERFECT!

Privacy Request  |  First Impressions 
Rating:
3.0

This is a great location, but I was not given one-month free storage as advertised by U-Haul!

Privacy Request  |  First Impressions 
Rating:
4.0

they were very professional and were very helpful, I am glad I chose this storage facility ! thanks guy`s

Privacy Request  |  First Impressions 
Rating:
4.0

Huge discounts for long term users. Professional, functional and clean. Free locks if returned when checking out.

Privacy Request  |  First Impressions 
Rating:
3.0

Friendly and helpful. We were able to get in a unit right away although we arrived right before closing. We watched as she swept out a newly vacated unit. Very pleased.

Privacy Request  |  First Impressions 
No reviews have been submitted for this location.

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