Comentarios del cliente para Additional Self Storage LLC

Comentarios de los clientes es muy importante para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtración o edición de nuestra parte.

Testimonios de recientes clientes de Additional Self Storage LLC

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Nathan G. en

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El cliente no dejó un comentario.

Eric M. en

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El cliente no dejó un comentario.

Desjawn W. en

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El cliente no dejó un comentario.

Colin S. en

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Excellent customer service.

Jennifer H. en

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Thanks for all the help.

Tracy S. en

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El cliente no dejó un comentario.

Lisa C. en

Grado:

I had to go retreave my uhaul vs it being brought out front......there was pine needles inside the cab.........overall.... the reservation at the other uhaul place for this place was quick

Anthony S. en

Grado:

El cliente no dejó un comentario.

John M. en

Grado:

Very friendly. Thoroughly went over truck, tow dolly and how to properly set it up. I would use this location again!

Daniel C. en

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El cliente no dejó un comentario.

Cecilia A. en

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El cliente no dejó un comentario.

Joseph P. en

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El cliente no dejó un comentario.

Jeffery T. en

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El cliente no dejó un comentario.

David T. en

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El cliente no dejó un comentario.

Jessica Z. en

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El cliente no dejó un comentario.

Ralph H. en

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El cliente no dejó un comentario.

Allori V. en

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El cliente no dejó un comentario.

Larry H. en

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El cliente no dejó un comentario.

John G. en

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El cliente no dejó un comentario.

Larry H. en

Grado:

Service was excellent as always!!! Best u-haul - - how can excellence be improved. Brittney ‘s customer service skills are top notch!! She is such an asset to the company— please give her an acknowledgment for her value to the organization. She is the BEST.........Thank you

Laurie K. en

Grado:

El cliente no dejó un comentario.

Ginger T. en

Grado:

The entryway has a strong “TOM” cat oder and it was very nasty ??. Smelled like dozens of cats sprayed.. had it not been for the strong oder I’d off given 5 stars.

Gillian S. en

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El cliente no dejó un comentario.

Caden S. en

Grado:

Nothing, The customer service here was fantastic.

Luis S. en

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Keep up the good work!

Chelsey P. en

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El cliente no dejó un comentario.

Larry H. en

Grado:

Brittney (the manager) is probably the best asset at the location. Always courteous, very professional and I will always be returning to this location for my moving needs. She deserves an A+ in my book. Thanks Brittney and U-haul !!!!

Pamela D. en

Grado:

The workers were extra nice. It was a pleasure!

Kevin G. en

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Gas tank wasn't full but I was told it was. I like doing the rent/return process on my phone but the clerk didn't explain the process very well.

Larry H. en

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El cliente no dejó un comentario.

Patricia B. en

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El cliente no dejó un comentario.

chris B. en

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Great peps ..... Awesome service

Susan S. en

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Great check out :) very nice and fast

James C. en

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El cliente no dejó un comentario.

David P. en

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Can't think of anything right now. This was the most smooth rental I have done.

Richard R. en

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El cliente no dejó un comentario.

Jean M. en

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I was pleasantly surprised at how easy and simple it was to rent a truck, compared to my previous experiences. I was literally out the door in 10 minutes and the return process was also quite fast and painless!!

Dave B. en

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El cliente no dejó un comentario.

STEPHEN W. en

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Brittney was awesome and really friendly! I really appreciated her help and I am definitely gonna share this great experience with others!

john L. en

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El cliente no dejó un comentario.

Gabby S. en

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El cliente no dejó un comentario.

Mark W. en

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The on site manager Brittany was very helpful and friendly. She acted and seemed that she really loved working for Uhaul

Samuel R. en

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El cliente no dejó un comentario.

Nercy G. en

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El cliente no dejó un comentario.

Kathy M. en

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Everything was great and went smootly.

Lisa K. en

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El cliente no dejó un comentario.

Kanathan M. en

Grado:

I rented once from Ryder and the employee I worked with seemed very disinterested. The Attendant here, i think named Ryan, greeted me with a smile and was a pleasure to work with. He was easy going, informative, and helpful. Thank you

Jesse T. en

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El cliente no dejó un comentario.

Kim M. en

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El cliente no dejó un comentario.

Doris M. en

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El cliente no dejó un comentario.

Greg M. en

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Very friendly service. Helpful with choosing right equipment.

Greg M. en

Grado:

Very friendly personnel. Great location.

ROBERT G. en

Grado:

Good location. Friendly, helpful staff.

chris B. en

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Really nice lady. Very efficient and made process fast

Tracy A. en

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Excellent services super friendly efficient in and out in no time.

inchaurregui C. en

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Brittany was excellent,great customer service,and very good knowledge of on everything,equipment,process,etc.

Lawerence G. en

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El cliente no dejó un comentario.

David B. en

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Most efficient, customer-friendly staff member I've ever experienced at a U-haul pick up, drop off location

Sean J. en

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El cliente no dejó un comentario.

Traci F. en

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El cliente no dejó un comentario.

Takumi W. en

Grado:

They charged extra day of renting charge because I returned after the office was closed (4pm). However, the contract was returning by 6pm. I even asked the staff that I might not be able to return by the time the office is close, and the staff said it's ok as long as the truck is returned by 6pm and drop off the key in the office. I did what she said, then I was charged extra renting charge as I returned the truck next day of 9am that is the office opens. what dishonest business!!!

chris S. en

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El cliente no dejó un comentario.

deborah O. en

Grado:

Great service easy in and out

Terry P. en

Grado:

Nothing at all. The truck was ready when I came to pick it up and I was done in less than 10 minutes. Returning was like returning a rental car, easy peezy! No problems at all. Great experience and will definitely use them again when we move the furniture next.

Bret H. en

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El cliente no dejó un comentario.

William S. en

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Staff was very helpful and friendly.

kirk F. en

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El cliente no dejó un comentario.

Richard W. en

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El cliente no dejó un comentario.

Megan S. en

Grado:

I think the girls name is Brittney, she was awesome sauce!!! I would recommend to anyone who asked me where to rent.

Eric M. en

Grado:

Extremely friendly and Very flexible when it came to unforeeen circumstances !!

Ryan U. en

Grado:

Thanks guys!

andrea G. en

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El cliente no dejó un comentario.

gib L. en

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El cliente no dejó un comentario.

Lynn P. en

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The woman who helped me was excellent however, the truck was dirty.

Paul H. en

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Great customer service, friendly helpful staff. Really took great care on me.

james C. en

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El cliente no dejó un comentario.

Judith W. en

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El cliente no dejó un comentario.

Steve S. en

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El cliente no dejó un comentario.

Jeff C. en

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El cliente no dejó un comentario.

Cory B. en

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El cliente no dejó un comentario.

Nick S. en

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The location was fine. I did have a problem with my order however, that was not relevant to the specific office. I ordered a truck, which was all I needed. Apparently, only needing a truck means I need boxes, straps and other random things, because that was all on my order. My clerk fixed that, but it was still frustrating.

THMARA S. en

Grado:

El cliente no dejó un comentario.

Karissa H. en

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El cliente no dejó un comentario.

David N. en

Grado:

There is only one customer parking space. This might present a problem if more than one truck is rented out.

Cheryl M. en

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El cliente no dejó un comentario.

Angela K. en

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El cliente no dejó un comentario.

Gillian S. en

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El cliente no dejó un comentario.

Christy L. en

Grado:

I mistakenly left my wallet in the cab of the truck when I dropped it off after hours. I alerted customer service and immediately returned to the location to ask the on site manager, who lives on property to allow me to get into the truck to retrieve my wallet which had a lot of cash in it. That cash was intended to be given to my new landlord. There was no after hours bell to ring. I did hear a dog barking and I know that the manager lives on property. Instead of banging on windows, I trusted that I could call U-Haul customer service and have them reach the on-site manager using their emergency contact information. After being on hold for over 40 minutes in total, and after telling them that I was currently at the location, customer service placed me on hold again for apx 10 minutes. They returned to the line and informed me that "there was no one available there after hours" They advised me they would leave message with the manager describing my wallet and it's contents. I believe that this information was left on a voicemail message. Customer service then advised me to be at that location before they opened the next day, in order to avoid that truck getting rented to someone else. I was at the location 5 minutes prior to opening the next day. The live in manager there claimed to not know what happened to my wallet and did offer to show me security camara footage which would show anyone who entered that truck from the time that I returned it until the following morning, yet after apx 45 minutes, she could not access the footage, blaming her inability to show me all of the un-cropped footage, on various technical reasons including not knowing her password. Interesting to note that I watched her take a phone call which she told me was her boss which lasted for about 5 minutes, while continuing to attempt to log into her security footage, yet she did not inform her boss who was currently on the phone, of my situation, my missing wallet, or that she was having trouble with her password. I have attempted to speak with the area manager to inform him or her of the situation by contacting customer service, yet customer service does not have that individual's information available to give to me. Customer service did assure me that they would alert the regional manager of the situation. As of this date and time, I have not heard back form anyone at U-haul. I have not heard back from the live-in on site manager as she promised yesterday. The manager offered to email me "cropped, clipped footage, because the file would be too large to send me......." as soon as she had gained access to her security camera films which are recorded by a DVR and uploaded into a cloud file. The manager did take my number and email address. She has not contacted me. At this point I can only assume that the live in manager was alerted that I left my wallet with cash in it by customer service the evening I returned the truck and that either she herself (or another individual who

Bret H. en

Grado:

El cliente no dejó un comentario.

SCOTT L. en

Grado:

Additional Storage was excellent, especially since my original reservation was with I-205 mini storage - but they did not show up to open their office, so my reservation was transferred to Additional storage.

Leah B. en

Grado:

Nothing. Excellent service! Note: the truck is missing at idle! Otherwise it ran good.

Steven H. en

Grado:

El cliente no dejó un comentario.

SHANNA G. en

Grado:

What a pleasure it was renting from this location! I had previously read the online reviews and intentionally went a few miles out of my way to use this location because I didn’t want to deal with any drama and I am so glad I did. I spoke to Brittany on the phone and made arrangements quickly and efficiently. Brittany was engaging and professional on the phone and was even more so in person. The truck was ready, clean and parked out front when I arrived. I am very impressed with this location and would highly recommend folks using this U-Haul. There are too many other sites that are not always this professional (hence the reliance on Google reviews).

karen P. en

Grado:

Truck was available same day. Friendly service.

Paul T. en

Grado:

El cliente no dejó un comentario.

Kerry B. en

Grado:

Britney was a great help and easy to work with

IDA T. en

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El cliente no dejó un comentario.

Dennis D. P. en

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El cliente no dejó un comentario.

David B. en

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El cliente no dejó un comentario.

Roy W. en

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El cliente no dejó un comentario.