Ask people, "how may I help you" when they enter the building instead of staring at them. Weird to have to speak first at a place of business.
Kyle B.
Customer Reviews for Adams Surplus
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
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We delivered the trailer 3-days early and was not allowed/given a deduct for the un-used days. Calling U-Haul was useless who stated no refund would be given. But, if we used the trailer longer then planned we would have had to pay extra. This appeared to us to be nothing short of extortion.
Billy F.The experience was bad from Sep. 3rd all the way until we took it back on Sept.4,2022. They gave 2 of our U-Haul's away everytime we would call the 1-800 Uhaul the lady was helpful until we told her another customer drove off in our U-Haul. She left me on hold for over 20 min I had to hang up and call back. When calling back the lady that answered said I have your customer on the phone very unprofessional. We had to drive 30 mins away just to get another U-Haul. We were suppose to have a dolly with the U-Haul and we didn't get that. By the time we noticed that everything was closed. My wife parents had to drive a hour in a half to bring us a dolly and drive back home. This experience with a U-Haul has been terrible.
Queenesther Y.Put Road safe equipment out not bad tires
tom L.Less hassle renting! Having to use your own phone to take pictures of drivers license and all the unnecessary hoops you have to jump through! Get scanners or card readers for the locations. Not like you can't afford it. Even the location manager said “There's big money in moving people†I mean hell your have a truck rental fee, a mileage fee, renters tax, regular sales tax and have to replace all the gas… should be a lot smoother rental procedure after being price gouged for something that is a necessary part of having to move in the first place!
James M.So when we went to hook up the trailer one tire had zero tread I've never seen a tire this bald my whole life. I said man this tire is bald he responded we can't change tire you have to call the road side assistance if it blows out given my wife and 3 young kids are pulling this 4x8 but we were out of time and had to drive from TX to KY the next morning. It was ok till we hit the rain and the trailer was going all over the place so it added about 3-4 hours on our trip witch was supposed to be 13 hours. When I turned it in I told the lady and she was very concerned and schedule maintenance for the tire. But the location and personnel were horrible and so was the trailer i have pictures if you want to see but literally it could have risked someone's life plus the tags on the trailer expired on march of 2022 5 months ago. Give me a shout i would love to discuss your business practices my phone is 5802840813
Victoria H.Drop location was clean and organized.
Michael T.There is no uhaul office here. Just drop the truck , lock it up and put key in orange box. Twice a guy has come out of Adams Surplus and said “ you bringing us a truck, we'll I will check it in for you†He doesn't ask my name or if everything was okay with the truck or anything. So their service leaves a little to be desired.
Kimberly C.Very friendly and helpful. Were able to tell me how to Handel the malfunction of the trailer.
Estrella P.Would like to see the 4 items, two trucks and two auto transports in one email and one receipt, because all the emails and all the texts being individual makes it very hard to find what you are needing to reference when looking at it on a phone. Most people moving would be down to a phone size screen to reference things since no house internet to get on a computer or iPad. Also the whole process for pickup was very confusing. The locations changed last minute on two of the items for pickups. And the address for Adams Surplus with in the Uhaul confirmation email when you touch the address it takes you to the wrong location in the phone maps. The phone needs 6360 SH 19 N. To be how it is programmed for maps any other way takes you the wrong place. Took a phone call to confirm and get directions. Not able to find this out until the location was closed and so late turn in of the one truck and auto transport, causing a day late charge
Julie M.Would like to see the 4 items, two trucks and two auto transports in one email and one receipt, because all the emails and all the texts being individual makes it very hard to find what you are needing to reference when looking at it on a phone. Most people moving would be down to a phone size screen to reference things since no house internet to get on a computer or iPad.
Chris M.Talking with the representative who received the trailer was a great way to start the day!
BRUCE G.There was a bearing problem with a wheel. Truck wasn't clean. Furniture pads were not clean or in plastic bags. Had to wait for computer to find order. Didn't have car transport paperwork in computer.
Patricia F.Very nice 👌 👍 👏
billy B.Wasn't explained anything ,told the man I needed it for 24 hours and he put 6 house so I had to call and get that fixed. Wasn't given any paperwork. Wasn't told what my card would be charged ,had to pull it up on my bank statement. Or wait on email to tell me anything. Then was handed keys and told to find the truck, by number on key. Took me a good 5 minutes to find the number on the truck to match it up. Had the attitude of someone who is just having to deal with another uhaul customer, and the lady sitting next to him never once looked up from her computer.
CYMANTHA L.yard people were quick to help
JAMES D.Nada
charles C.Flawless
Cory M.The 36 ft truck I rented was not there, so I had to use a smaller truck. Making sure the proper equipment is available would probably be the most important thing.
John L.When everything is great it i hard to find a way to improve!
lward L.Great customer service! Awesome hospitality!
ROY S.We swept out the truck and cleaned the cab ourselves. The tank was not full and my husband was already driving and I was in another vehicle when the text came in telling us to take a picture of fuel level. Also we brought the vehicle to the uhaul in New Orleans less than 24 hours later, but were still charged the full price of $410.00. Not a happy camper.
LOLITA F.It was clean, but ther was something wrong with the breaks and when the "mechanic" came out he checked the fluid, moved it fwd and backward said o, oh its fine and left! Its NOT fine! The ABS light came on right after we started our trip the brake light came on shortly after that, the brakes sound like they're metal on metal like someone smoked them previously to us renting the truck and just because the light went of when the "mechanic" you sent was here, don't think it didn't come right back on on the way to drop it off in Magnolia! Because I took pictures while I was on my way there yesterday to drop it off! Its always a shit show with you guys! I'm DONE with uhaul!!!
Felicity A.Not the friendliest group of folks, the facility was average and communication of the check out process was sub par.
MICHAEL S.The agent was very helpful and friendly. I wouldn't change anything. Just if you see them without a smile give them yours.
Phyllis N.Everything was smooth and went very well.
david J.This location was a secondary drop off we had to find. The primary drop off place did not exist and we were left to scramble to find a place.
Tory G.The first truck would not start once I got 20 miles away starting was intermittent. Talked to Uhaul corporate and they said return the truck. Made it back. Since I could not make it pick up my appliances due to the problems with the truck put off till the next day. All they had was a 26'. I was told it was out of gas and the nearest gas was in the opposite direction of where I was going further delay. I was on a tight schedule. Also the truck was dirty items still their from the last move. Also lighter did not work so could not charge my phone. Luckily it had a full charge. Run don't walk away from these guys
Wayne D.Keep more moving blankets on hand
Zeyad K.The guys here we extremely helpful during the whole process
Zachary S.trailer tire was flat when i picked it up , they aired it up and told me it was just low from the cold.. i drove approx 2 miles and the tire was flat, took it back to dealer and wanted a refund, they charged me for a 24 hour rental , i only had it for 15 minutes with a flat tire
Dennis S.Great access. Returning the trailer could not have been easier.
BRUCE G.Invoice did not reflect the rental estimate cost. The mileage was only two miles over the estimated mileage. The estimated charge was $130. The actual invoice was $285.
Keith B.These people do not understand customer service. They make promises to check the equipment in, then wait until late charges accrue. This outfit does not deserve even the "poor" rating. They are much worse than that.
John J.This was a nice and friendly place. Doesn't need any improvement.
Linda B.Give me my money back
JESSICA M.Dropped off trailer but the person that checks them in was not there. I was told they would send me an email. I dropped it off 1 day early. I never received email and called back a couple of days later and was told they would take care of it. The next day I received call from uHaul wondering where the trailer was. I explained I had dropped it off and had someone sign and date my receipt. I then called the uHaul dealer again and was told the person that did that was not there and they hung up on me. Uhaul corporate called back saying they had the trailer and there was no additional charge to me. This place will never get any more of my business.
JACKIE F.Place was poorly ran, 1 hour and 45 minutes waiting on computer issues even though I filled out the online express check in. Inefficiency and lack of personnel was a huge issue. No sense of urgency. Will never go back to that location.
Paul N.Horrible, disorganized, not prompt service even with computer glitches. Would never go back to rent at this place again. Even with online express check in, we were there for 1 hour and 45 minutes. Waited 30 minutes of it while he tried checking someone in front of us.
Stacy N.All went well
Dale G.Prices
Willaim K.although very polite, the staff there was very inexperienced with even trying to complete a rental agreement without regional management assistance. my main complaint is that I was told to pick up from my local uhaul distributor but they didn't have the truck I agreed to, they "couldn't" rent me an alternative vehicle, and sent me to a place 3 towns away...all the while, I had to refill the fuel, costing me much more than expected....very unorganized in my opinion and not very accommodating for basically wrecking half of my day standing there for almost an hour to complete a simple rental agreement.
Billy B.