Horrible customer service, they refused to email my receipt. I was told one price and charged another and I was unable to see the break down of each charge. I would never use this location to rent a vehicle again.angelica H.
Customer Reviews for Activate Fix & Flip Inc
(Distribuidor de U-Haul del vecindario)
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
They closed early before I could return the vehicle and since they don't have a proper lot I had to park blocks away and return the key the next day. Now they are trying to find any reason to double charge me, first tutu tried to say I had it for 2 days, then a ticket, then they lie and say they're not going to charge me but then I see on the bill they tried to charge me $70 for gas and gas services even tho I replaced the gas. Been waiting for more than 3 days to talk to a manager or someone don't use them go to a real u-haul place these guys are scummy and scammyIvyn G.
I wasn't use to everything being on line but it was quick and easy. I rented the $19.95 van add $10.00 for coverage and the taxes, etc. It came to $30.00 and I put $9.00 in gas which took it slightly over the halfway mark. Quick and easy service. ¡Gracias!Donna D.
El cliente no dejó un comentario.MELISAMARGARITA P.
Upon checking in, I was told that the rental equipment I had previously paid for was unavailable. I also had to wait ten minutes for the rental site to be opened after set scheduled time. Upon arrival I was told the equipment I paid for wasn't there but eventually items were found but I still paid fir more than I received & was told I would be compensated but bills do not show so. I am being charged for moving psds I was not provided with. Additionally my return was delayed by 20 min due to the affiliate site not being open and the app rejecting my odometer picture 10+ times. Very disappointed and dissatisfiedErin E.
El cliente no dejó un comentario.Yajaira J.
El cliente no dejó un comentario.JANET S.
Closed earlier than we saw online no drop box or instruction of what to do with truck in an area we felt uncomfortable leaving truck. We left truck overnight once we found back of store but we didn't leave keys and had to come back in morning. The owner said trucks had been drop box stolen which was why what we figured . Just lost a lot of time trying to drop off and having to go back next day with key and fo the app drop off procedure all over again. Nice guys but a sign would have helped as to how to drop off if store closed. We called uhaul but told we would be on hold for 30 minutesBrenda C.
I just didn't get a confirmation email about the truck i returned and had to make a few calls myself to get it straightened out.Patrick C.
El cliente no dejó un comentario.Audretta P.
El cliente no dejó un comentario.Kaisha V.
El cliente no dejó un comentario.Rezwan A.
I rented a vehicle Saturday and returned it on Sunday. The store was not open and I received a bill with a extra $20.00 charge because the return date was not input until the store opened on Monday. I'm seeking a refund for that amount. Other than that there are no complaints.John D.
The whole experience was, frankly, awful. I had reserved a 20' truck. A few days later I was notified that only a 15' truck was available. Not an ideal turn events, but something I could deal with. The night before my reservation I was notified that the 15' truck was not available and if I wanted to keep the initial pickup location I'd have to settle for a cargo van; a reduction in size that drastic was not acceptable, so I requested a reservation for the next nearest 15' truck. Driving in one direction to get the truck was a greater distance than I would have gone the entire day from the location of my original reservation. I would have driven the truck about 7 miles total but instead had to drive it 30. This resulted in significantly more distance charges and fuel costs than I had anticipated. I picked up the truck and the gas tank was nearly empty. The next time I have to move anything, whether its moving my home or a single piece of furniture, I'll be looking elsewhere.Richard H.
The vehicle had a vibration in the front end, when you drove over 40 miles per hour. It was pretty clean on the inside but I'm assuming because of the weather it was dirty on the outside.John D.
Store changed my contract without telling me and I have had to spend hours trying to get it fixed and also have been overcharged.Matthew M.
We called the day before we were scheduled to pick up the truck At that time, we were told that the location would be open at 8:00 AM. We arrived shortly after 8:00 and we were unable to get in. We had to wait for 15 minutes outside of the location before we were able to enter the facility and begin the rental transaction. One of the two dollies that I ordered was unavailable.DEEMETRESS D.
Charged me $100 for a $30 rental . The hold never updated or correctedSean P.
Updated store hours to match timeframes on website.TYRONE B.
My hand truck was not with the vehicle.Carmetta D.
Nothing. Personnel made location apparent/visible and was very friendly/helpful.Emily P.
El cliente no dejó un comentario.Steven N.
El cliente no dejó un comentario.TIANA S.
Have someone at the store in the morning when I arrived to pick up the truck. But the owner got there quickly after I called him,Steven Z.
The representative refused to assist me as he said his cash paying phone fix customers came before my little $19.95 Uhual. He made me wait 40 minutes. The alley way to park is scary. The Van was not clean. Had a broom and trash and perverted material inside. Making me wait and refusing to take the van back 0 minutes prior to closing made me late for my 2nd Uhual 1 way reservation. This place at 49 W Chelten is awful and gives Uhual a bad name. This whole thing both reservations WERE A NIGHTMARE. After my grandfather died me being power of attorney and doing all this via Uhual was terrible. I used Uhual plenty before THIS TIME WAS A NIGHTMARE. THEN 49 Chelten HAD THE NERVE TO CHARGE ME A $175 CLEAN FEE??? BECAUSE I left it how that rude worker gave it to me. I took pictures to prove. I want my famn money back.Evangeline R.
Only problem was there was only street parking. I can in from the opposite side of the street and had to find a place to turn around the truck.YVETTE V.
It was easy and the attendees were very helpful!Sharonda S.
I would not Recommend this place. Firstly I drove around the block three times looking for The place and missed it. Secondly, it's not in a great neighborhood and I felt extremely weary of leaving the truck parked on a normal Street. They have no parking lotâ€¦â€¦ Thirdly, the neighborhood is sketchy and uhaul doesn't say a word about all the photos that are required to drop a car off after hours. So here I am in a ghetto with my phone out having to open and close the back area exposing the other rental equipment that was in it to the whole neighborhood. If my apartment complex allowed you to park the moving truck overnight I would have turned around and went back and found a different drop Off location in the morning . Between the truck driving funky snd this drop Off experienceâ€¦â€¦ it's the first time I've ever had a bad experience with uhaulNicholas D.
The Clerk was rude. Didnt forward my rental documents until 2 days later in addition to over charging me!!FRANCINE W.
I was fully satisfied with my rental except for the return process. I guess because it was the Halloween weekend, there was no one there to process my return and I was not able to go online to notify U-Haul of my return. I had to wait until Monday morning to confirm that I would not be charged for an extra day. They told me that everything was taken care of.JOHN D.
I had to sanitize the inside of the vehicle as well as clean the inside windshield and windows. Other than that the vehicle was in good condition.JOHN D.
They must stop charging the mileage by km. Cleanliness of vehicles are not up to par. I was given the same vehicle from my last rental and still dirty. Same stains on floor from the last time.Eugene W.
The windows were dirty inside and outside. I had to clean them myself. Other than that the van was very nice.JOHN D.
Sucks... ill never rent again!NICHOLASC S.
Don't cancel my booking because I am 'late'...without calling me. I had a booking; I confirmed it the night before by phone and because I was late, your location cancelled my booking which left me in a desperate situation with a garage full of furniture that had to be removed due to the sale of my house. It took till 11:00 pm that evening for me to secure another truck!!!! I should never have had to go out of MY way to get another truck when I had a booking.DAVID B.
Quick and easy transactions from order to pickup and return. Sam is friendly and made the rental easy.CAROLYN M.
El cliente no dejó un comentario.kyle S.
El cliente no dejó un comentario.Kevin S.
There's no specific place designated for parking. Just a uhaul sign along the street.Stacy S.
El cliente no dejó un comentario.CONTINA H.
Super easy to book, extremely friendly staff. Had no issues receiving the van -- fast and simple!BRIA H.
Nothing because the experience was easy and convenient. No improvements neededANDREW D.
El cliente no dejó un comentario.Javarie S.
El cliente no dejó un comentario.Lisa P.
El cliente no dejó un comentario.Shay I.
Great owner!ALBERTO A.
I suggest having the truck serviced. The alignment was off, the truck fish tailed even at a low speed, it had insects in it, and it smelled terrible.Mia O.
Staff not wearing face masks in close contact with customers. Used cigar butt in door handle of van. Trash from prior rental in back of van. Tire pressure warning light on and not addressed. Actual fuel level was below the level indicated on contract. No plans to return to this location for my next rental.Geoffrey B.
The charges should be alot clearer for customers to understand what they owe for services.DONNA D.
This location was very helpful and had excellent customer service..I will definitely rent Uhaul again from. This location.Kim S.
El cliente no dejó un comentario.JERRY F.
El cliente no dejó un comentario.David R.
El cliente no dejó un comentario.Robert T.
El cliente no dejó un comentario.Kim P.
The fellows who helped me were terrific! What great customer service.Mark P.
Have better parking spaces.Tiago O.