Customer Reviews for Action Automotive
(U-Haul Neighborhood Dealer)

155 reviews

35760 Lake Shore Blvd   Eastlake, OH 44095

(440) 951-6783

Office Hours

  • Mon-Fri: 9 am–5 pm
  • Sat-Sun: Closed

Services at this Location:

Contact Us

(440) 951-6783

35760 Lake Shore Blvd
Eastlake, OH 44095

Services at this Location:

Office Hours

  • Mon-Fri: 9 am–5 pm
  • Sat-Sun: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

Catherine Cruz 
Rating:
3.0

Customer did not leave a comment.

Lindsay Arthur 
Rating:
5.0

Customer did not leave a comment.

Robert Grubbs 
Rating:
5.0

Customer did not leave a comment.

Joseph Takacs 
Rating:
5.0

Customer did not leave a comment.

Tom Stinnett 
Rating:
5.0

Customer did not leave a comment.

Ken Lynce 
Rating:
4.0

Customer did not leave a comment.

Paul Bottoff 
Rating:
3.0

Forced to use one-way rental. No other options available

Mary Fitzgerald 
Rating:
5.0

Customer did not leave a comment.

Richard Gurley 
Rating:
5.0

Experience from pickup to drop off was excellent. Will rent again from here.

FRED BALZANO 
Rating:
5.0

Customer did not leave a comment.

Thomas Olech 
Rating:
5.0

Customer did not leave a comment.

Eduardo Gralewski 
Rating:
5.0

Customer did not leave a comment.

NICHOLAS RYAN 
Rating:
1.0

Truck was covered in spider webs and dirty on the outside. The equipment reserved (dolly and appliance dolly) were not available but I was still charged for the equipment.

Winston Moore 
Rating:
5.0

very very convenient

Donna Andrew 
Rating:
4.0

The attendant was very helpful and even backed my trailer up for me

Robert Lee 
Rating:
5.0

Customer did not leave a comment.

Alan Gjerde 
Rating:
4.0

Customer did not leave a comment.

Jerry Schemm 
Rating:
4.0

Customer did not leave a comment.

Ron Dustman 
Rating:
4.0

Key boxes and key drop-off box were easily visible. Plenty of room to park the truck.

DAVID HELSEL 
Rating:
5.0

I didn’t have a problem therefore I don’t know what else you can do make the service better

Jacqueline Askew 
Rating:
4.0

Not overcharging

Jeremy Hawkins 
Rating:
5.0

Customer did not leave a comment.

James Diver 
Rating:
4.0

Customer did not leave a comment.

adis suljevic 
Rating:
5.0

Customer did not leave a comment.

Latonia Gomillion 
Rating:
4.0

Lock box lock was difficult to use. Thankfully staff was onsite to assist. Was unable to check in via my smartphone kept receiving error that session expired. Thankfully I was able to use my sons phone to check in

MANICKA COLLINS 
Rating:
5.0

Customer did not leave a comment.

MICHELLE OTT 
Rating:
5.0

Owner was very helpful and it was easy to load the trailer

Al Avery 
Rating:
5.0

…..

Kimberly Dowdle 
Rating:
5.0

The right mirror was broke I let him know when I got back

Ron Gibson 
Rating:
3.0

Truck delivered after business closed.

timothy foote 
Rating:
4.0

Customer did not leave a comment.

Chester Willoughby 
Rating:
5.0

Nothing. The owner was extremely helpful and took care of everything. Made sure everything was safely hooked up and answered all of my questions. Would recommend anybody to this location.

John Araps 
Rating:
3.0

The equipment was lak I’d oil from its tire. I wasn’t able to use equipment after bringing it home and loading it. The guy was nice enough to call me back inform me the equipment was there.

Tami Dickerson 
Rating:
5.0

Customer did not leave a comment.

Greg Hocevar 
Rating:
5.0

Customer did not leave a comment.

Chris Lantzy 
Rating:
3.0

N/a

Kris Farinet 
Rating:
3.0

Check engine light was on made me nervous the whole way and the ac did not work

Brian Coyne 
Rating:
5.0

Customer did not leave a comment.

Jayme Nance 
Rating:
3.0

Customer did not leave a comment.

John McGlaughlin 
Rating:
3.0

They were closed, but the haul return was simple & easy.

bessie conner 
Rating:
5.0

Customer did not leave a comment.

Margaret Torres 
Rating:
4.0

The gas tank was full and the truck was in good condition. The steering wheel was sticky and there were no regular dollies available (only an appliance dolly). When i picked up the truck I needed help with checkin and the customer service was not very friendly. Nonetheless I would still use them again.

Micah Ahlgren 
Rating:
1.0

The truck needed some front end work and the man inside charged me for things I declined

Bridget Kenny 
Rating:
5.0

Customer did not leave a comment.

RONDA BLANEY 
Rating:
1.0

I don’t understand why I was charged a whole hundred dollars.

Arriea Simmons 
Rating:
5.0

this is the second time i've rented a truck from this business. the owner seems to be a great guy. i have recommended him to others. the u-haul website however needs a massive overhaul. it is cumbersome and extremely slow!

randy kirk 
Rating:
5.0

Customer did not leave a comment.

Brian Dassatti 
Rating:
5.0

Customer did not leave a comment.

DOUGLAS GLODOWSKI 
Rating:
1.0

Bad attitudes and snide with the customer. Not helpful at all

FRANK BILLY 
Rating:
4.0

Customer did not leave a comment.

JOYCE CURTIS 
Rating:
5.0

Kevin was the sales manager I met. He was pretty easy to communicate with.

REV ANBALAGAN 
Rating:
5.0

Customer did not leave a comment.

ALLEN BLACK 
Rating:
5.0

Customer did not leave a comment.

Don Andrus 
Rating:
5.0

The gentleman that assisted me was awesome! Very friendly and patient with me.

JOYCE HOPKINS 
Rating:
5.0

The online pickup and drop-off was very tedious. To pick up i needed 2 references or a passport or an employer reference. Its a lot to prove that I'm paying for a service. Perhaps noting that pickup and dropoff could take upwards of 15-20 minutes would be valuable. Customers dont get that time at yhe rnd of the rental.

THERESA NUGENT 
Rating:
5.0

Customer did not leave a comment.

John Ramos 
Rating:
5.0

Customer did not leave a comment.

BRANDON MOORHOUSE 
Rating:
4.0

Customer did not leave a comment.

CHARLES BULLARD 
Rating:
4.0

Customer did not leave a comment.

NICK BILLHARDT 
Rating:
5.0

Customer did not leave a comment.

Bryson Pollard 
Rating:
5.0

Customer did not leave a comment.

MICHAEL COLLINS 
Rating:
5.0

No problems. Very smooth

NICHOLAS GENTILE 
Rating:
5.0

Customer did not leave a comment.

JEFFREY GRIFFITH 
Rating:
5.0

Customer did not leave a comment.

Becky Barko 
Rating:
3.0

The appliance dolly could use repaired. Truck was in good shape with no issues and pick up location ways clean and friendly

REGINALD BIRKS 
Rating:
4.0

Customer did not leave a comment.

Josiph Pranjeta 
Rating:
5.0

Customer did not leave a comment.

Ryan Shockey 
Rating:
5.0

Customer did not leave a comment.

TIMOTHY FORD 
Rating:
3.0

Customer did not leave a comment.

DOUGLASALAN GRANGER 
Rating:
3.0

I dropped the uhaul trailer at this location late at night, after hours. I didn’t hand any interaction with the staff there. It was great they had a 24 hour drop off.

MATTHEW CARSON 
Rating:
5.0

Customer did not leave a comment.

Carrie Nieto 
Rating:
5.0

Customer did not leave a comment.

DAVID STITSINGER 
Rating:
5.0

Best uhaul dealer I have used. Friendly staff and great service—hooked up trailer for me and answered all of my questions. Excellent experience!

Michael Hardy 
Rating:
5.0

Nope all good

MATTHEW SABO 
Rating:
1.0

Gas was only filled to a a half tank. I was charged $110 for someone else's use of this truck.

JONATHAN BELL 
Rating:
3.0

I had a reservation for 11:30, presumably the owner, didn’t show up until close to 12. Thus delaying my day.

THOMAS KUHEN 
Rating:
2.0

Customer did not leave a comment.

Tom Gaeta 
Rating:
5.0

Customer did not leave a comment.

Brittany Baker-Terrell 
Rating:
5.0

Customer did not leave a comment.

Keith Fowler 
Rating:
3.0

explain how long the mobile process takes to use, it took us over half an hour to get our rental with the mobile app.

Richard Bowyer 
Rating:
5.0

Customer did not leave a comment.

Paul Gillum 
Rating:
5.0

Customer did not leave a comment.

Bryant Loparo 
Rating:
3.0

Using the app to get the truck was time consuming. I think it would have been quicker to do it in person.

Robert Troha 
Rating:
1.0

Have the reservation available when requested 1st wasent available at time I set it up. Second location I was referred to charged me yet there was no attendant so I couldnt get my rental then third location when returning my rental told me they would call me to discuss issues no call no final bill overdraw my account so I called customer service and was told management when call me regarding charges it's now been 3 days no call and my bank account is overdrawn due to uhaul company error this has literally been the worst experience I have had with a company

Sarah Vitello 
Rating:
1.0

I have a couple comments. First, I rented a 20 ft truck with a tow dolly. The sales rep asked if I was familiar with the dolly I and I replied yes but I would like a refresher. He walked away and I had to fend for myself. Second the wheels on the tow dolly were rusted. There were no alternatives to choose. The final comment was the gentlemen never told me what octane of gas to put in the truck. I tried calling customer service a few times during the trip but there was a wait. I never wanted to use Uhaul but a friend said her experience was pleasurable and I decided to take a chance. From a positive standpoint the truck operated very well and I didn't have any issues there. The customer service needs to improve drastically.

Daniel Stone 
Rating:
4.0

Customer did not leave a comment.

JULIE WARD 
Rating:
5.0

The thing that has my attention is that i used your equipment over night and was billed for a 2 day rental. All was good otherwise.

CHRISTOPHER HARMON 
Rating:
5.0

Customer did not leave a comment.

Jennifer Romano 
Rating:
5.0

Customer did not leave a comment.

JOSEPH THISTLEWOOD 
Rating:
3.0

Customer did not leave a comment.

DENISE LISA BOSTIC 
Rating:
5.0

Everything at the facility was excellent including the convenient location at outstanding customer service. Manager/Owner was incredibly helpful too after the unmitigated piece of garbage mobile check-in failed spectacularly. Fortunately the owner/manager did a fantastic job helping me personally.

JOEL MAGANZA 
Rating:
5.0

Kevin was welcoming and professional.

Randy Kirk 
Rating:
5.0

Customer did not leave a comment.

Lisa Carey 
Rating:
3.0

Customer did not leave a comment.

Thomas Lucha 
Rating:
5.0

Great service. Convenient. Easy transaction

David Leinweber 
Rating:
5.0

Good location and service. Cheap and easy

Joseph Thistlewood 
Rating:
5.0

Customer did not leave a comment.

Robert Sievers 
Rating:
3.0

Customer did not leave a comment.

james franklin 
Rating:
3.0

My trailer was not available at the original location. I had to get the trailer at a secondary location and wait till the location opened.

Joseph Farroni 
No reviews have been submitted for this location.

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