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James L
Customer Reviews for Action Automotive
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Forced to use one-way rental. No other options available
Mary FExperience from pickup to drop off was excellent. Will rent again from here.
FRED BTruck was covered in spider webs and dirty on the outside. The equipment reserved (dolly and appliance dolly) were not available but I was still charged for the equipment.
Winston Mvery very convenient
Donna AThe attendant was very helpful and even backed my trailer up for me
Robert LKey boxes and key drop-off box were easily visible. Plenty of room to park the truck.
DAVID HI didn’t have a problem therefore I don’t know what else you can do make the service better
Jacqueline ANot overcharging
Jeremy HLock box lock was difficult to use. Thankfully staff was onsite to assist. Was unable to check in via my smartphone kept receiving error that session expired. Thankfully I was able to use my sons phone to check in
MANICKA COwner was very helpful and it was easy to load the trailer
Al A…..
Kimberly DThe right mirror was broke I let him know when I got back
Ron GTruck delivered after business closed.
timothy fNothing. The owner was extremely helpful and took care of everything. Made sure everything was safely hooked up and answered all of my questions. Would recommend anybody to this location.
John AThe equipment was lak I’d oil from its tire. I wasn’t able to use equipment after bringing it home and loading it. The guy was nice enough to call me back inform me the equipment was there.
Tami DN/a
Kris FCheck engine light was on made me nervous the whole way and the ac did not work
Brian CThey were closed, but the haul return was simple & easy.
bessie cThe gas tank was full and the truck was in good condition. The steering wheel was sticky and there were no regular dollies available (only an appliance dolly). When i picked up the truck I needed help with checkin and the customer service was not very friendly. Nonetheless I would still use them again.
Micah AThe truck needed some front end work and the man inside charged me for things I declined
Bridget KI don’t understand why I was charged a whole hundred dollars.
Arriea Sthis is the second time i've rented a truck from this business. the owner seems to be a great guy. i have recommended him to others. the u-haul website however needs a massive overhaul. it is cumbersome and extremely slow!
randy kBad attitudes and snide with the customer. Not helpful at all
FRANK BKevin was the sales manager I met. He was pretty easy to communicate with.
REV AThe gentleman that assisted me was awesome! Very friendly and patient with me.
JOYCE HThe online pickup and drop-off was very tedious. To pick up i needed 2 references or a passport or an employer reference. Its a lot to prove that I'm paying for a service. Perhaps noting that pickup and dropoff could take upwards of 15-20 minutes would be valuable. Customers dont get that time at yhe rnd of the rental.
THERESA NNo problems. Very smooth
NICHOLAS GThe appliance dolly could use repaired. Truck was in good shape with no issues and pick up location ways clean and friendly
REGINALD BI dropped the uhaul trailer at this location late at night, after hours. I didn’t hand any interaction with the staff there. It was great they had a 24 hour drop off.
MATTHEW CBest uhaul dealer I have used. Friendly staff and great service—hooked up trailer for me and answered all of my questions. Excellent experience!
Michael HNope all good
MATTHEW SGas was only filled to a a half tank. I was charged $110 for someone else's use of this truck.
JONATHAN BI had a reservation for 11:30, presumably the owner, didn’t show up until close to 12. Thus delaying my day.
THOMAS Kexplain how long the mobile process takes to use, it took us over half an hour to get our rental with the mobile app.
Richard BUsing the app to get the truck was time consuming. I think it would have been quicker to do it in person.
Robert THave the reservation available when requested 1st wasent available at time I set it up. Second location I was referred to charged me yet there was no attendant so I couldnt get my rental then third location when returning my rental told me they would call me to discuss issues no call no final bill overdraw my account so I called customer service and was told management when call me regarding charges it's now been 3 days no call and my bank account is overdrawn due to uhaul company error this has literally been the worst experience I have had with a company
Sarah VI have a couple comments. First, I rented a 20 ft truck with a tow dolly. The sales rep asked if I was familiar with the dolly I and I replied yes but I would like a refresher. He walked away and I had to fend for myself. Second the wheels on the tow dolly were rusted. There were no alternatives to choose. The final comment was the gentlemen never told me what octane of gas to put in the truck. I tried calling customer service a few times during the trip but there was a wait. I never wanted to use Uhaul but a friend said her experience was pleasurable and I decided to take a chance. From a positive standpoint the truck operated very well and I didn't have any issues there. The customer service needs to improve drastically.
Daniel SThe thing that has my attention is that i used your equipment over night and was billed for a 2 day rental. All was good otherwise.
CHRISTOPHER HEverything at the facility was excellent including the convenient location at outstanding customer service. Manager/Owner was incredibly helpful too after the unmitigated piece of garbage mobile check-in failed spectacularly. Fortunately the owner/manager did a fantastic job helping me personally.
JOEL MKevin was welcoming and professional.
Randy KGreat service. Convenient. Easy transaction
David LGood location and service. Cheap and easy
Joseph T