Customer Reviews for Action Automotive
(U-Haul Neighborhood Dealer)

166 reviews

35760 Lake Shore Blvd   Eastlake, OH 44095

(440) 951-6783

Office Hours

  • Mon-Fri: 9 am–5 pm
  • Sat-Sun: Closed

Services at this Location:

Contact Us

(440) 951-6783

35760 Lake Shore Blvd
Eastlake, OH 44095

Services at this Location:

Office Hours

  • Mon-Fri: 9 am–5 pm
  • Sat-Sun: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

Keith G 
Rating:
5.0

Customer did not leave a comment.

DON E 
Rating:
5.0

Drop off was easy. Site was closed. Used self drop off with phone. (My phone could not access location service. Luckly we had another phone to use. Nothing to do with site or Uhaul, just my phone.)

Tim B 
Rating:
5.0

Customer did not leave a comment.

randy k 
Rating:
5.0

Customer did not leave a comment.

Randy K 
Rating:
5.0

Customer did not leave a comment.

Charles M 
Rating:
5.0

Customer did not leave a comment.

James T 
Rating:
3.0

Customer did not leave a comment.

Jason Z 
Rating:
1.0

We were there box wouldn’t open, called and waited 30 minutes on hold and when I did get someone “ they couldn’t help me @ was their words so no early pick up. Had to wait 40 more minutes for store to open and the attendant there said “ you have to wait because I have to sh—, make coffee, and on and on and refused to open the lock box until he did “ his business “. U haul itself needs to call me because it took me more than 5 times to get my order right, kept putting the wrong order down like. 2 truck, then a trailer. Then canceled me 2 times. I will never use u haul againcancrled moving help, need I go on

Loretta S 
Rating:
5.0

The owner was kind and helpful.

Christa B 
Rating:
5.0

Customer did not leave a comment.

James L 
Rating:
5.0

Customer did not leave a comment.

Catherine C 
Rating:
3.0

Customer did not leave a comment.

Lindsay A 
Rating:
5.0

Customer did not leave a comment.

Robert G 
Rating:
5.0

Customer did not leave a comment.

Joseph T 
Rating:
5.0

Customer did not leave a comment.

Tom S 
Rating:
5.0

Customer did not leave a comment.

Ken L 
Rating:
4.0

Customer did not leave a comment.

Paul B 
Rating:
3.0

Forced to use one-way rental. No other options available

Mary F 
Rating:
5.0

Customer did not leave a comment.

Richard G 
Rating:
5.0

Experience from pickup to drop off was excellent. Will rent again from here.

FRED B 
Rating:
5.0

Customer did not leave a comment.

Thomas O 
Rating:
5.0

Customer did not leave a comment.

Eduardo G 
Rating:
5.0

Customer did not leave a comment.

NICHOLAS R 
Rating:
1.0

Truck was covered in spider webs and dirty on the outside. The equipment reserved (dolly and appliance dolly) were not available but I was still charged for the equipment.

Winston M 
Rating:
5.0

very very convenient

Donna A 
Rating:
4.0

The attendant was very helpful and even backed my trailer up for me

Robert L 
Rating:
5.0

Customer did not leave a comment.

Alan G 
Rating:
4.0

Customer did not leave a comment.

Jerry S 
Rating:
4.0

Customer did not leave a comment.

Ron D 
Rating:
4.0

Key boxes and key drop-off box were easily visible. Plenty of room to park the truck.

DAVID H 
Rating:
5.0

I didn’t have a problem therefore I don’t know what else you can do make the service better

Jacqueline A 
Rating:
4.0

Not overcharging

Jeremy H 
Rating:
5.0

Customer did not leave a comment.

James D 
Rating:
4.0

Customer did not leave a comment.

adis s 
Rating:
5.0

Customer did not leave a comment.

Latonia G 
Rating:
4.0

Lock box lock was difficult to use. Thankfully staff was onsite to assist. Was unable to check in via my smartphone kept receiving error that session expired. Thankfully I was able to use my sons phone to check in

MANICKA C 
Rating:
5.0

Customer did not leave a comment.

MICHELLE O 
Rating:
5.0

Owner was very helpful and it was easy to load the trailer

Al A 
Rating:
5.0

…..

Kimberly D 
Rating:
5.0

The right mirror was broke I let him know when I got back

Ron G 
Rating:
3.0

Truck delivered after business closed.

timothy f 
Rating:
4.0

Customer did not leave a comment.

Chester W 
Rating:
5.0

Nothing. The owner was extremely helpful and took care of everything. Made sure everything was safely hooked up and answered all of my questions. Would recommend anybody to this location.

John A 
Rating:
3.0

The equipment was lak I’d oil from its tire. I wasn’t able to use equipment after bringing it home and loading it. The guy was nice enough to call me back inform me the equipment was there.

Tami D 
Rating:
5.0

Customer did not leave a comment.

Greg H 
Rating:
5.0

Customer did not leave a comment.

Chris L 
Rating:
3.0

N/a

Kris F 
Rating:
3.0

Check engine light was on made me nervous the whole way and the ac did not work

Brian C 
Rating:
5.0

Customer did not leave a comment.

Jayme N 
Rating:
3.0

Customer did not leave a comment.

John M 
Rating:
3.0

They were closed, but the haul return was simple & easy.

bessie c 
Rating:
5.0

Customer did not leave a comment.

Margaret T 
Rating:
4.0

The gas tank was full and the truck was in good condition. The steering wheel was sticky and there were no regular dollies available (only an appliance dolly). When i picked up the truck I needed help with checkin and the customer service was not very friendly. Nonetheless I would still use them again.

Micah A 
Rating:
1.0

The truck needed some front end work and the man inside charged me for things I declined

Bridget K 
Rating:
5.0

Customer did not leave a comment.

RONDA B 
Rating:
1.0

I don’t understand why I was charged a whole hundred dollars.

Arriea S 
Rating:
5.0

this is the second time i've rented a truck from this business. the owner seems to be a great guy. i have recommended him to others. the u-haul website however needs a massive overhaul. it is cumbersome and extremely slow!

randy k 
Rating:
5.0

Customer did not leave a comment.

Brian D 
Rating:
5.0

Customer did not leave a comment.

DOUGLAS G 
Rating:
1.0

Bad attitudes and snide with the customer. Not helpful at all

FRANK B 
Rating:
4.0

Customer did not leave a comment.

JOYCE C 
Rating:
5.0

Kevin was the sales manager I met. He was pretty easy to communicate with.

REV A 
Rating:
5.0

Customer did not leave a comment.

ALLEN B 
Rating:
5.0

Customer did not leave a comment.

Don A 
Rating:
5.0

The gentleman that assisted me was awesome! Very friendly and patient with me.

JOYCE H 
Rating:
5.0

The online pickup and drop-off was very tedious. To pick up i needed 2 references or a passport or an employer reference. Its a lot to prove that I'm paying for a service. Perhaps noting that pickup and dropoff could take upwards of 15-20 minutes would be valuable. Customers dont get that time at yhe rnd of the rental.

THERESA N 
Rating:
5.0

Customer did not leave a comment.

John R 
Rating:
5.0

Customer did not leave a comment.

BRANDON M 
Rating:
4.0

Customer did not leave a comment.

CHARLES B 
Rating:
4.0

Customer did not leave a comment.

NICK B 
Rating:
5.0

Customer did not leave a comment.

Bryson P 
Rating:
5.0

Customer did not leave a comment.

MICHAEL C 
Rating:
5.0

No problems. Very smooth

NICHOLAS G 
Rating:
5.0

Customer did not leave a comment.

JEFFREY G 
Rating:
5.0

Customer did not leave a comment.

Becky B 
Rating:
3.0

The appliance dolly could use repaired. Truck was in good shape with no issues and pick up location ways clean and friendly

REGINALD B 
Rating:
4.0

Customer did not leave a comment.

Josiph P 
Rating:
5.0

Customer did not leave a comment.

Ryan S 
Rating:
5.0

Customer did not leave a comment.

TIMOTHY F 
Rating:
3.0

Customer did not leave a comment.

DOUGLASALAN G 
Rating:
3.0

I dropped the uhaul trailer at this location late at night, after hours. I didn’t hand any interaction with the staff there. It was great they had a 24 hour drop off.

MATTHEW C 
Rating:
5.0

Customer did not leave a comment.

Carrie N 
Rating:
5.0

Customer did not leave a comment.

DAVID S 
Rating:
5.0

Best uhaul dealer I have used. Friendly staff and great service—hooked up trailer for me and answered all of my questions. Excellent experience!

Michael H 
Rating:
5.0

Nope all good

MATTHEW S 
Rating:
1.0

Gas was only filled to a a half tank. I was charged $110 for someone else's use of this truck.

JONATHAN B 
Rating:
3.0

I had a reservation for 11:30, presumably the owner, didn’t show up until close to 12. Thus delaying my day.

THOMAS K 
Rating:
2.0

Customer did not leave a comment.

Tom G 
Rating:
5.0

Customer did not leave a comment.

Brittany B 
Rating:
5.0

Customer did not leave a comment.

Keith F 
Rating:
3.0

explain how long the mobile process takes to use, it took us over half an hour to get our rental with the mobile app.

Richard B 
Rating:
5.0

Customer did not leave a comment.

Paul G 
Rating:
5.0

Customer did not leave a comment.

Bryant L 
Rating:
3.0

Using the app to get the truck was time consuming. I think it would have been quicker to do it in person.

Robert T 
Rating:
1.0

Have the reservation available when requested 1st wasent available at time I set it up. Second location I was referred to charged me yet there was no attendant so I couldnt get my rental then third location when returning my rental told me they would call me to discuss issues no call no final bill overdraw my account so I called customer service and was told management when call me regarding charges it's now been 3 days no call and my bank account is overdrawn due to uhaul company error this has literally been the worst experience I have had with a company

Sarah V 
Rating:
1.0

I have a couple comments. First, I rented a 20 ft truck with a tow dolly. The sales rep asked if I was familiar with the dolly I and I replied yes but I would like a refresher. He walked away and I had to fend for myself. Second the wheels on the tow dolly were rusted. There were no alternatives to choose. The final comment was the gentlemen never told me what octane of gas to put in the truck. I tried calling customer service a few times during the trip but there was a wait. I never wanted to use Uhaul but a friend said her experience was pleasurable and I decided to take a chance. From a positive standpoint the truck operated very well and I didn't have any issues there. The customer service needs to improve drastically.

Daniel S 
Rating:
4.0

Customer did not leave a comment.

JULIE W 
Rating:
5.0

The thing that has my attention is that i used your equipment over night and was billed for a 2 day rental. All was good otherwise.

CHRISTOPHER H 
Rating:
5.0

Customer did not leave a comment.

Jennifer R 
No reviews have been submitted for this location.

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