Customer Reviews for Acorn Mini Storage
(Distribuidor de U-Haul del vecindario)

1,083 comentarios

8625 W Point Douglas Rd S   Cottage Grove, MN 55016

(651) 769-2300

Horarios de la ubicación

  • Lun. - vie.: 10:30 a. m. - 5:30 p. m.
  • Sab.: 9:30 a. m. - 3:30 p. m.
  • Dom.: cerrado
Horario especial
  • 7/4/2022: cerrado
  • 9/5/2022: cerrado

Servicios en esta ubicación:

Contáctanos

(651) 769-2300

8625 W Point Douglas Rd S
Cottage Grove, MN 55016

Servicios en esta ubicación:

Horarios de la ubicación

  • Lun. - vie.: 10:30 a. m. - 5:30 p. m.
  • Sab.: 9:30 a. m. - 3:30 p. m.
  • Dom.: cerrado
Horario especial
  • 7/4/2022: cerrado
  • 9/5/2022: cerrado
  • Devolución del cliente 24 horas

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
4.0

Trucks seem a little "run down"?! Windows dirty inside and out. Would be nice to see the trucks washed up, interior and exterior but I know and understand too quick of a turn around. Overall a pretty darn good experience. Gracias

Jeffrey B. 
Clasificación:
3.0

The 15ft truck was hard to get into. I have arthritis and because the step up was high for me unexpectedly I could not drive it. Luckily I had someone with me who could. Please make sure all trucks have a low enough step up.

Denise K. 
Clasificación:
1.0

I waited over an hour to pick up my truck and it was not clean when I got in dirt and chips everywhere

Luke H. 
Clasificación:
5.0

Even though the staff was kept busy, they were still very pleasant, and eager to answer any questions.

Patrick E. 
Clasificación:
5.0

El cliente no dejó un comentario.

Christine G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Kimberly H. 
Clasificación:
1.0

The employee at this location was very very rude. First he snapped at me when I said I reserved a U-Haul online, said he couldn't guarantee a truck even though there were 5 trucks in the lot not being used, I only needed a truck for 4 hours. Then when I returned it he was nowhere to be found,a note on the door saying to look for him on the property, when I found him, he snapped and said leave the keys and paperwork in the drop box even though he said we better be back by 530 before he leaves,I assumed he needed to check the truck back in.he also had 4 customer's waiting outside the office besides me. I will never go back to this location unless I want to be treated like crap. Bad experience.

Kerry B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Michelle F. 
Clasificación:
5.0

Would like to have had a smaller truck, with gas being so expensive.

Jeff F. 
Clasificación:
5.0

The facility and people were great. Having to drive an additional $70 on mileage because the truck wasn't available where it was promised. This effected my getting the truck back on time. This added another days rental and messed up the person who needed the truck next.

Roderick N. 
Clasificación:
1.0

We requested a 1 furniture dolly, 3 dozen furniture pads, and 2 utility dollies. We only got 1 utility dolly. This was very problematic as we had nothing to wrap our furniture with. When I complained at the location, I was told I'd have to call uHaul since he couldn't do anything about it. In addition during the self checkout process, after providing my credit card I was kicked out of the system without getting the key code. I called uHaul to get the code and got hung up on twice. It took over an hour to get my key and since I had movers at my house getting paid by the hour I wasted a significant amount of money.

Rachel H. 
Clasificación:
4.0

El cliente no dejó un comentario.

Jamielee S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Anthony Z. 
Clasificación:
5.0

El cliente no dejó un comentario.

Paul B. 
Clasificación:
4.0

El cliente no dejó un comentario.

Cora Mae B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Tami A. 
Clasificación:
5.0

Great service had absolutely flawless experience

Jonathan R. 
Clasificación:
4.0

A fairly easy experience with Acorn Mini Storage! The truck was ready for us and the online check-in process took a little while, but was still quick.

Richard H. 
Clasificación:
5.0

Manager that helped us on location was outstanding.

Paul H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Allison E. 
Clasificación:
5.0

Our representative was very helpful and pleasant to work with. Really appreciate knowing this location is near my home for any of our haul needs.

Alan K. 
Clasificación:
3.0

Excellent service

Kenneth A. 
Clasificación:
1.0

The person who had my truck prior was 3hours late to return it. I had to wait at the store because there wasn't any other trucks.

Stephen P. 
Clasificación:
5.0

If there was an opioid. For a billion . Thank YOU - Jody - thank you 

Raniery D. 
Clasificación:
5.0

Very good and friendly service!

Daniel W. 
Clasificación:
5.0

Very smooth good customer service would recommend.

Jacob Q. 
Clasificación:
5.0

El cliente no dejó un comentario.

Kari B. 
Clasificación:
1.0

There were 7-8 inches of standing water mixed with gas and oil that my husband had to wade through to get to our truck. The employee said" sorry you have to walk through a lake to get to it." What? $120 pair of running shoes ruined. We had to stop home so he could change his clothes! His pants were soaked past his ankles and shoes ruined and smelled like gasoline. Not the best customer experience.

Stephanie M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Dawn W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Joyzetta S. 
Clasificación:
4.0

Explain that store is closed but can still pick up truck which was very easy and helpful but the other moving items I wanted weren't available. If known store was closed I could have purchased earlier in week. Otherwise great service.

Sarah B. 
Clasificación:
5.0

El cliente no dejó un comentario.

LuAnne R. 
Clasificación:
5.0

Great people to work with. Always friendly. Thank you!

Anthony Z. 
Clasificación:
4.0

The windows and vehicle was dirty when I got it. The dirty windows made it difficult in Intersections to see when the sun was shining. Upon review I marked that it was not clean, and I got charged.

JEFFREY M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Scott D. 
Clasificación:
3.0

I did not get a receipt upon returning the rental. I have no way of knowing what I was charged and why. I received two separate charges on my account and I have no idea why. The employees in the business need to get off their comfortable seat behind the computer and do their job. I am still going to dispute the two charges because it doesn't make any sense.

Mou Y. 
Clasificación:
5.0

Check equipment and truck. Truck was missing dolly and cab is dirty, fill with sunflower seeds and some finger nails.

Dang X. 
Clasificación:
5.0

El cliente no dejó un comentario.

Vickii B. 
Clasificación:
4.0

i didn't know that my truck didn't have a ramp. That was a problem with my move. But, all in all it went ok.

Coleen C. 
Clasificación:
2.0

Maintains the vehicle. I got the 26'ft uhaul and the headlight was out, the paneling on the passenger side was falling off, smelt like smoke, the vehicle would shake hitting fifty to sixty on the highway, and etc Overall good location off 61 but never maintained

Austin R. 
Clasificación:
5.0

excellent customer service

Ashley B. 
Clasificación:
5.0

El cliente no dejó un comentario.

QUELINE T. 
Clasificación:
5.0

El cliente no dejó un comentario.

Vickii B. 
Clasificación:
5.0

Very easy to pick up the truck after hours

Shawn G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Richard D. 
Clasificación:
3.0

El cliente no dejó un comentario.

John A. 
Clasificación:
3.0

It was very clean but I was given a truck that didn't have a drop of windshield washer fluid in it. Roads were messy and I honestly had difficulty in seeing. The man that worked there was nice & friendly.

Alison J. 
Clasificación:
5.0

El cliente no dejó un comentario.

JORDAN L. 
Clasificación:
5.0

El cliente no dejó un comentario.

Bruce M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Bob E. 
Clasificación:
5.0

El cliente no dejó un comentario.

Matt M. 
Clasificación:
5.0

Bueno

KIRAN Y. 
Clasificación:
5.0

Very good experience. I see no need no need for improvement.

David H. 
Clasificación:
5.0

El cliente no dejó un comentario.

CHING Y. 
Clasificación:
5.0

Na

richard H. 
Clasificación:
5.0

El cliente no dejó un comentario.

MICHAEL B. 
Clasificación:
3.0

Found trash under seat!

MICHAEL D. 
Clasificación:
3.0

The Cab could have been cleaner. I have rented in the past and the cab has been thoroughly clean but not this time. Surfaces and floor need work but otherwise a good rental.

stephanie J. 
Clasificación:
1.0

The truck was in poor condition not clean and they charged me for furniture blankets that I did not even use

Lovette T. 
Clasificación:
4.0

El cliente no dejó un comentario.

Debra L. 
Clasificación:
5.0

El cliente no dejó un comentario.

ROBERT K. 
Clasificación:
5.0

El cliente no dejó un comentario.

TORI P. 
Clasificación:
5.0

The customer service was great and the staff was friendly and helpful.

Gerald W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Ashley D. 
Clasificación:
5.0

The pickup and dropoff locations were fine, but the overall experience with uhaul was frustrating and time consuming. When my confirmed pickup 23 miles away was changed to a different piece of equipment 44 miles away 3 hours before my pickup time, it took me nearly an hour to get ahold of uhaul. I was only able to get the size of truck I wanted, not anything closer. I then had to call again after dropping off the equipment because the rep didn't add any extra miles (as promised) so I was charged for an overage that was caused by having to drive the truck 21 miles beyond what was confirmed. I got the $50 credit for them not honoring the guarantee but after extra gas and miles on my car and extra gas for the truck plus over an hour talking to customer service, it doesn't really cover it. This was after I had to cancel my last truck because it was moved last minute (though before the confirmation that time).

Abigail O. 
Clasificación:
5.0

El cliente no dejó un comentario.

JAMES ALLEN B. 
Clasificación:
5.0

Nothing. My experience was great. The staff were amazing.

KIRSTIN L. 
Clasificación:
5.0

El cliente no dejó un comentario.

Bao T. 
Clasificación:
5.0

El cliente no dejó un comentario.

SUSAN G. 
Clasificación:
3.0

On line checkout app is a P.O.S. Zero stars

Michael P. 
Clasificación:
5.0

Experience was good as always.

Daniel Z. 
Clasificación:
5.0

get a bigger parking lot

Darlene K. 
Clasificación:
5.0

El cliente no dejó un comentario.

DONNA D. 
Clasificación:
5.0

El cliente no dejó un comentario.

GUADALUPE N. 
Clasificación:
3.0

Send a confirmation email and text when the vehicle is returned. We returned the truck a few hours early and never received confirmation that the truck was successfully checked back in. Upon pick up there's notification; having something for drop off would be great too.

Anthony M. 
Clasificación:
4.0

It was fine getting it there and the guys were nice. It just had a terrible time being able to get them to answer. In their defense they may have been having some phone trouble.

CORTLAND A. 
Clasificación:
1.0

Unfortunately, I had a really bad experience by the front desk person. When I went to pick up the truck, the system was down. By mistake I provided a debit card where I have my weekly grocery budget instead of my debit card with the rest of my budget. I took the truck with me to my house. 15 minutes later I receive a message from the front desk person yelling at me stating that I stole the truck. ( I have the recording in case a supervisor would like to listen to it). I can him immediately and he was very rude continue yelling. I returned to Acorn where I rented the truck to provide the other debit card. I was treated very poorly by the same person. I very afraid to go back to that place. He really dehumanized me. I had never experienced something like that again.

Ricardo S. 
Clasificación:
5.0

El cliente no dejó un comentario.

MAHMUD K. 
Clasificación:
4.0

El cliente no dejó un comentario.

GLENDA S. 
Clasificación:
5.0

No improvements are need but I would like to highlight my experience with Dave. He did an excellent job helping me and my wife. He was very knowledgeable about the companies products and services and I appreciate how he made the transaction quick and easy. I would definitely recommend this location for anyone moving.

Terri W. 
Clasificación:
5.0

El cliente no dejó un comentario.

KURT W. 
Clasificación:
5.0

Truck had a leak and some of our boxes had water damage. We noticed after we arrived here in Texas that there was a hand-written part of the rental contract that mentions “owner accepts responsibility for any water damage.” Unfortunately, we did not see this until after it rained. No big deal, but I think on things like this it is important to tell a customer up front. We would have still rented the truck, just made things a little more waterproof when packing.

Eric S. 
Clasificación:
5.0

El cliente no dejó un comentario.

ROY H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Maslov K. 
Clasificación:
5.0

El cliente no dejó un comentario.

TERESA B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jaine V. 
Clasificación:
5.0

El cliente no dejó un comentario.

Monica T. 
Clasificación:
5.0

El cliente no dejó un comentario.

patrick M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Willie T. 
Clasificación:
5.0

Not much! He was well informed knew the rates and showed us the nit n the rain!

Ralph M. 
Clasificación:
5.0

Send somebody to help me move for free and carry all the heavy boxes that my wife over packs… Ha!

Gerald S. 
Clasificación:
5.0

Pick up location was changed from Eagan to Cottage Grove. The lady that called me to tell me the pick up location changed was quite unpleasant to talk to. She was rude and very short with her tone. Staff at Cottage Grove location were very professional and helpful.

CATHERINE B. 
Clasificación:
1.0

You have to make the app user friendly it's ridiculous! It kept saying there was no network connection and glitching out like crazy.

Sawyer H. 
Clasificación:
5.0

El cliente no dejó un comentario.

DAVID G. 
Clasificación:
3.0

El cliente no dejó un comentario.

DANIEL A. 
Clasificación:
5.0

El cliente no dejó un comentario.

CRAIG B. 
Clasificación:
3.0

Horrible on line pickup registration experience. Had to spend an hour on the phone with a uhaul representative trying to verify who I was even though I did all the online verification prior to days before.

MATTHEW H. 
Clasificación:
5.0

Excellent service!

MARY Y. 
Clasificación:
5.0

El cliente no dejó un comentario.

Laurie B. 
Clasificación:
5.0

The guys were so nice, friendly, patient, and sooo helpful with changing my reservation. I loved the service. I really appreciate it. It helped make my moving experience a positive one.

Jimmy P. 
No se han enviado comentarios para esta ubicación.

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