Customer Reviews for Acorn Mini Storage Chaska
(Distribuidor de U-Haul del vecindario)

1,046 comentarios

149 N Jonathan Blvd   Chaska, MN 55318
(Off of hwy 41; use either lyman blvd or peavey road to access jonathan blvd)

(952) 368-3251

Horarios de la ubicación

  • Lun. - vie.: 11 a. m. - 5 p. m.
  • Sáb.: 9:30 a. m. - 3 p. m.
  • Dom.: cerrado
Horario especial
  • 5/30/2022: cerrado
  • 7/4/2022: cerrado
  • 9/5/2022: cerrado

Servicios en esta ubicación:

Contáctanos

(952) 368-3251

149 N Jonathan Blvd
Chaska, MN 55318
(Off of hwy 41; use either lyman blvd or peavey road to access jonathan blvd)

Servicios en esta ubicación:

Horarios de la ubicación

  • Lun. - vie.: 11 a. m. - 5 p. m.
  • Sáb.: 9:30 a. m. - 3 p. m.
  • Dom.: cerrado
Horario especial
  • 5/30/2022: cerrado
  • 7/4/2022: cerrado
  • 9/5/2022: cerrado
  • Devolución del cliente 24 horas

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
5.0

El cliente no dejó un comentario.

chad E. 
Clasificación:
5.0

Called aroind 11 am. No answer

Dave C. 
Clasificación:
5.0

Thank you for helping us in under the 2 hour window! Great customer service!

Noah O. 
Clasificación:
5.0

El cliente no dejó un comentario.

Terry B. 
Clasificación:
5.0

El cliente no dejó un comentario.

kathy G. 
Clasificación:
5.0

Super easy to pick up from here and also easy to drop rental truck back off.

Natasha S. 
Clasificación:
5.0

Helpful, courteous and quick to get us rolling!

DOMINIC K. 
Clasificación:
5.0

El cliente no dejó un comentario.

Donna D. 
Clasificación:
5.0

El cliente no dejó un comentario.

Peter F. 
Clasificación:
4.0

El cliente no dejó un comentario.

Daniel L. 
Clasificación:
2.0

make sure all equipment is working, my truck had a cracked windshield which is against the law to drive. Over 1 hour to check out and get truck was totally wrong!!!

Scott W. 
Clasificación:
5.0

Very nice van. Drove like a dream. Very happy customer.

CHRISTIAN S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jennifer J. 
Clasificación:
5.0

Always a very professional easy in and out operation at the Jonathan Boulevard location in Chaska Minnesota!

Nathaniel G. 
Clasificación:
1.0

Had a specific pick up time and it was changed 2 hours later. I had to sit and wait for someone to come. All he gave me was free rental on a dolly. I had to cancel part of my job today because the gentleman behind the counter said I needed to have the rental back by 4, even though he made me wait until he got there. Not great customer service

Greg J. 
Clasificación:
5.0

Larry is always great to deal with. He is very helpful.

Charles E. 
Clasificación:
4.0

El cliente no dejó un comentario.

Scott R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Christopher G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Shelley B. 
Clasificación:
5.0

The employees was awesome and I know had to do his job just really upset that I reserved the truck for 24 hours and then got a call saying it was due at 9am when I picked it up at 7pm the night before since I planned to wake up and load the truck so ended up having to pay extra money for the truck which made me upset but wasn't the employee was kinda other than the issue of knowing the stress The truck being reserved already by someone else and me needing it still

Logan B. 
Clasificación:
5.0

Good service. Thank you!

Jeffrey H. 
Clasificación:
5.0

Very professional.

Michael K. 
Clasificación:
5.0

El cliente no dejó un comentario.

David H. 
Clasificación:
2.0

The location anf truck were fine, but uhauls app is useless. I couldnt pick up or return the truck through the app which only causes frustration

Mason B. 
Clasificación:
5.0

All good, great service as always at Acorn!

Jennifer O. 
Clasificación:
3.0

El cliente no dejó un comentario.

Erick R. 
Clasificación:
4.0

El cliente no dejó un comentario.

Amy G. 
Clasificación:
5.0

Sam & Larry are amazing! They are always friendly, helpful and flexible.

Jennifer O. 
Clasificación:
2.0

The phone number provided (952-368-3251) was never answered and provided no voice mail, it simply stopped ringing. I was unable to reach anyone when I returned the truck at 4pm on Saturday and I have been unable to reach anyone since that time.

Brad C. 
Clasificación:
5.0

I was treated professionally and everything was explained clearly. The experience was great. I will rent from this location again. Thanks for making it easy. Moving is always a stressful time & this was a big part of a smooth moving day!

Joann Dee R. 
Clasificación:
5.0

Radio didn't work but I forgot to tell your agent when I returned the van

RICHARD A. 
Clasificación:
5.0

El cliente no dejó un comentario.

Michael P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Daniel G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Andre C. 
Clasificación:
5.0

El cliente no dejó un comentario.

semih A. 
Clasificación:
2.0

The lock was frozen shut. When I called u haul to help me the lady asked if I "tried warming up the lock". It's mid December in Minnesota, there isn't much to do. Thankfully one of the managers at the location happened to be at work 1.5 hrs early with a blow torch... Within 3 seconds of the torch it unlocked. He said it was at least his third time this year using a torch to open the locks. For being a u haul in Minnesota it should have the locks in a warmer location or at least have a room over the locks to somewhat help from snow and freezing rain. The lady on the phone never called me back like she said she would so again, thankfully there was an amazing worker who knew how to help.

Caitln S. 
Clasificación:
2.0

We were quoted approx $150-200, we were charged $371 on pick up. We filled the tank back up to 3/4 and were still charged additional for gas. We were promised a partial refund on the overcharge and still haven't received it back to my card.

Tanner M. 
Clasificación:
5.0

Great service thank you

KIPLING T. 
Clasificación:
5.0

El cliente no dejó un comentario.

NICOLE B. 
Clasificación:
5.0

El cliente no dejó un comentario.

TAMMERA C. 
Clasificación:
5.0

Everything was good

MYRELLA C. 
Clasificación:
3.0

Drop off was fine. App was easy to use. Key drop box was easily located.

Theresa F. 
Clasificación:
3.0

Typical uHail change the pickup location without letting us know before. I had to drive 12 miles to pick up the truck in a different city. I still need to rent two more trucks to make the final move. I will use Penski in the future.

Kurt W. 
Clasificación:
5.0

When it comes to your location in Chaska Minnesota off of Jonathan Boulevard, don't change a thing always the best service ever easy peasy process and the best service ever!

Nathaniel G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Timothy F. 
Clasificación:
1.0

This dealer is such a cheat that.. he never give the U-Haul truck with full gas tank. We always return the vehicle after filling the gas for the miles we drove, but he simply charge extra money stating gas is less. This kind of mess or confusion will not happen if he gives the vehicle with full tank. When we call him to discuss about why I was charged more even after filling the fuel. Only answer we get from this dealer is to call customer care service to raise dispute. Why do we have to go through all this even though the vehicle properly. Hope this review helps others.

SURYA M. 
Clasificación:
5.0

Quick and easy

Jason T. 
Clasificación:
5.0

El cliente no dejó un comentario.

BRIAN B. 
Clasificación:
3.0

El cliente no dejó un comentario.

Catherine M. 
Clasificación:
2.0

The rental office smells atrocious. Trucks seem like they're on their last thread of life. Job satisfaction seems really low with the employees.

Lori C. 
Clasificación:
5.0

El cliente no dejó un comentario.

DAN C. 
Clasificación:
2.0

This experience was only below average because of a truck breakdown by another customer, and thus I had to wait one hour to receive another truck. It was frustrating, though in the end it worked out. The staff at this location were very concerned with me about this and did what they could, and in a very personable manner.

David V. 
Clasificación:
4.0

Ques2: truck was clean and it didn't break down, which is all I want, but the mechanics of the engine/computer probably has some problems. Taking all the photos at return was a bit much… Perhaps add a reminder on app to drop key in drop box if facility is closed. Website could explain rental options more clearly: one way vs. in town in regards to guaranteed pick up locations. Otherwise, for the reasonable price and I had good experiences with various staff at traffic and at Pick up Site, I was happy overall.

JAY G. 
Clasificación:
4.0

Clean the cab, behind the passenger seat was empty beer cans

Virgil E. 
Clasificación:
3.0

The location was fine in general but our pick up location was changed on us at last minute and that added another 16 miles to our trip that we had to pay for. We wouldn't of had to if the original pick up location was kept. Also, we had to redo the pictures of the drivers license stuff and all that info in person when we picked up though we had already done it all online in advanced. So it didn't save any of the info. And When it changed our Pick up location it still said to pick up at 9 am but the new place didn't open untill 11 am so that wasn't the best experience. And it all made us have a late start to our busy moving day.Thank u

MANUEL H. 
Clasificación:
5.0

Contactless drop off was easy.

Jill S. 
Clasificación:
2.0

The mover help that we arrange for did not show up. We had to call on some relatives. We are all too old to be moving heavy stuff.

Terry H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Gregory V. 
Clasificación:
5.0

It was incredibly stressful to arrive and have to work through your confusing on-line check in system. In addition to having to add location services , it also required additional identification that was not clearly stated at the time of reserving. You need to prepare people to have a passport or even a friend's phone. Also, even though I had my own phone in the reservation when I tried to enter it with my driver's license it said it had already been used and would not let me continue. I was in tears and completely distraught as time was wasting. Fortunately, your customer service people didn't make us wait TOO long to answer and talk us through the situation, that was honestly a mess because of our situation not knowing anyone well enough to hand out their phone number to you and not having our passport with us - why would anyone bring their passport if not expressly told to??. The man at Acorn storage where we picked up the rental, Lenny, I think, was also an angel. You should pay him more for his dedication to getting the trucks checked in and ready.

Elizabeth H. 
Clasificación:
5.0

El cliente no dejó un comentario.

STEPHEN M. 
Clasificación:
5.0

The Uhaul Team at my location is always friendly and very accommodating. The truck is always available when scheduled and I've never had to wait.

ERIC E. 
Clasificación:
5.0

It was seamless... however the website could use some cleanup to make it easier to navigate

Randy S. 
Clasificación:
5.0

El cliente no dejó un comentario.

GREGORY V. 
Clasificación:
5.0

El cliente no dejó un comentario.

Josh B. 
Clasificación:
4.0

The mobile app didn't work. I had to go inside and talk with an associate.

Eric V. 
Clasificación:
5.0

Great quick service!

Dennis C. 
Clasificación:
5.0

Extraordinario servicio al cliente

DENNIS H. 
Clasificación:
4.0

The staff was incredibly helpful. The truck cabin smelled like someone had smoked cigarettes, which was not fun for a long drive. It was faint, but I'm pregnant and did not enjoy that part.

Meghan B. 
Clasificación:
4.0

The guy that works here is great!

Mitchell G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Paul R. 
Clasificación:
5.0

Great customer service!

JENNIFER B. 
Clasificación:
5.0

Your on-line application is perfect, I walked in, gave her my name, she printed my statement and I walked out to my vehicle. Excellent customer service

Denny H. 
Clasificación:
5.0

Larry was very helpful asked us questions and set us up with the right truck very helpful thank you

GARY D. 
Clasificación:
5.0

App would not work to return. Thankfully the staff was available.

eric V. 
Clasificación:
5.0

Sam was superb as always!

William K. 
Clasificación:
5.0

El cliente no dejó un comentario.

CHRIS P. 
Clasificación:
5.0

Nothing comes to mind. Went into the office as well to ask a question and the staff was very friendly and responsive.

Enrico E. 
Clasificación:
5.0

El cliente no dejó un comentario.

Michael A. 
Clasificación:
5.0

Great van. Great service. Thank you!

Gary O. 
Clasificación:
3.0

1. The UHaul ap would not work. Would not recognize my contract number or scan my receipt when I dropped off after hours. 2. The location does not have a functioning phone number or voice-mail to leave a message noting the time I dropped off the truck. Very frustrating.

Julie Y. 
Clasificación:
5.0

El cliente no dejó un comentario.

Scott F. 
Clasificación:
3.0

The lock for the key box was stuck shut and it took over 40 minutes of pulling and tugging on the latch while on the phone with customer service to get the key out.

Richard T. 
Clasificación:
5.0

Everything was great!

Ann K. 
Clasificación:
5.0

El cliente no dejó un comentario.

Brandon V. 
Clasificación:
5.0

Update the online directions from the website. The directions stop about a block before you reach acorn.

JEREMIAH M. 
Clasificación:
5.0

Easy parking great rig to drive hate to say asa women but yes as a women easy to drive the 20'foot!!!!

Shannon O. 
Clasificación:
5.0

El cliente no dejó un comentario.

Lucas C. 
Clasificación:
5.0

El cliente no dejó un comentario.

MICHELLE S. 
Clasificación:
5.0

Can't think of anything

Theresa O. 
Clasificación:
5.0

El cliente no dejó un comentario.

Steven T. 
Clasificación:
4.0

The online and phone Uhaul experience was terrible. Acorn site was perfect. But online reservation process and ensuing cancellation/ rebooking/ transferred calls. Uhaul is the price leader which is good, because 90% of the customer experience was horrible. To reiterate Acorn site was perfectly fine.

Matthew R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Mark M. 
Clasificación:
3.0

Friendly and helpful staff. Willing to make a last minute change for us which was really helpful!

JULIE P. 
Clasificación:
5.0

My experience was perfect. Low key and professional. No hassle/no stress. I will return again!

JANICE L. 
Clasificación:
1.0

The truck was dirty inside the cab and bed w/ peoples things they have left in there, a crack on the front right of the windshield i asked about but was dismissed on, the mileage was put in wrong so my 30 mile trip when dropping off turned into 990 miles due to an error on their part.

Madyson B. 
Clasificación:
5.0

The mobile app wa unusable at the site. The employees where friendly and got me on the road. The app gets 1 out of 5 stars. That employees on site get 5 out of 5.

MICHAEL T. 
Clasificación:
4.0

El cliente no dejó un comentario.

Eric E. 
Clasificación:
5.0

El cliente no dejó un comentario.

MALCOLM W. 
Clasificación:
3.0

El cliente no dejó un comentario.

LINCH N. 
Clasificación:
5.0

Outstanding and will use them in the future. Wish they had the pick-up truck as well as the vans.

Michael K. 
No se han enviado comentarios para esta ubicación.

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