Customer Reviews for Ace Mini Storage Inc
(U-Haul Neighborhood Dealer)

120 reviews

7003 Hwy 50 E   Dayton, NV 89403
(@ Rainbow Rd)

(775) 241-0441

Office Hours

  • Mon-Sat: 9 am–5 pm
  • Sun: Closed

Services at this Location:

Contact Us

(775) 241-0441

7003 Hwy 50 E
Dayton, NV 89403
(@ Rainbow Rd)

Services at this Location:

Office Hours

  • Mon-Sat: 9 am–5 pm
  • Sun: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Ken the manager is a pro. Always helpful and responsive.

Christopher Belieu  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Patsy Boatright  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

ROGER ZORN 
Rating:
4.0

Customer did not leave a comment.

Sandra Thompson 
Rating:
5.0

Customer did not leave a comment.

Nicholas Myers 
Rating:
5.0

Great customer service!

andica alexander 
Rating:
5.0

Customer did not leave a comment.

Tanya Steele 
Rating:
5.0

The staff was very nice and accommodating to work with.

Kelly Mellinger  |  Overall Experience 
Rating:
5.0

Great price and very secure. My trailer was broken into twice at another facility and was never touched in a full year here!

Jerry Seevers  |  Overall Experience 
Rating:
3.0

Overall good experience besides the most important.our belongings were not protected from the elements.all of our stuff was covered in dirt,sand and some items we’re wet

Scire Platner  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Rosemary Wolf 
Rating:
5.0

Customer did not leave a comment.

Jon Goeschl  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

DONNA ELAINE HENDERSON  |  Overall Experience 
Rating:
5.0

Hey Ken how is Kim doing? u know ur new room mate

richard johnson  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Joshua Trout  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Deena A Carson  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

RONALD ANTHONY WAICUL  |  Overall Experience 
Rating:
5.0

The Gentlemen at the front office He was very nice to me called me every month remind me of the payment With my busy schedule I did appreciate that Think you very much see you soon and good luck to you

homayoun moghaddam  |  Overall Experience 
Rating:
5.0

This is a great place . People that work there are super friendly and very helpful. I would recommend Ace Mini Storage to everyone.

June Richards  |  Overall Experience 
Rating:
5.0

Great guy who runs the place, very quick and organized!

Kelsey Pipkins 
Rating:
5.0

Easy after hours drop off

Faust Davanzo 
Rating:
5.0

Customer did not leave a comment.

Silvia Rosas 
Rating:
5.0

Nothing

Bela Bruszt 
Rating:
5.0

Customer did not leave a comment.

ron woods 
Rating:
2.0

We reserved the truck and trailer for a Reno/Sparks location. We ended up driving 50 miles one way to pick up our “reserved” truck and trailer. We received a call from the Corporate Regional Rep., Anna, who was completely void of any empathy for our situation. She kept “over talking” while I was attempting to explain that we driving over 700 miles, and in route, to pick up the truck and how we would have to drive another 100 miles round trip just to start our moving. I had to almost yell at her to “stop talking and listen”! I would have to be desperate to use U-Haul ever again! This is not a reflection of the personal at the Dayton location. Regards, Omar Swartzendruber

Omar Swartzendruber 
Rating:
5.0

Ken was very helpful, kind and friendly. Made returning the truck very simple for me. Thank you Ken.

Lee Ackerman 
Rating:
5.0

The check engine light was on, but all was good. Great service and close to where I was moving. Thank you Ace storage!

Jack Ralph 
Rating:
5.0

The processes that were made were not set up in the computer system. During pickup they were trying to charge me 100$ more then what was quoted on the phone plus they said they would give me 65 miles instead of 45 due to having to go to another location for pickup and they didn’t. They charged me for the extra miles. Not happy on of this is the locations fault gentleman there was very helpful

Mark Frechette 
Rating:
5.0

The processes that were made were not set up in the computer system. During pickup they were trying to charge me 100$ more then what was quoted on the phone plus they said they would give me 65 miles instead of 45 due to having to go to another location for pickup and they didn’t. They charged me for the extra miles. Not happy on of this is the locations fault gentleman there was very helpful

mark frechette 
Rating:
1.0

True and accurate information, not to have the original order canceled and get a email saying you’re picking up a different location 80 miles away. And not willing to compensate you a whole heck of a lot. Horrible experience this time around with uhaul, and would not recommend uhaul at this time to anyone.

Nicholas Loving 
Rating:
5.0

Customer did not leave a comment.

Michael Riggs 
Rating:
5.0

Customer did not leave a comment.

gail ennis 
Rating:
2.0

only if they want the discount that was offered to me

Daniel Campbell 
Rating:
3.0

The Drop off location had no record of us dropping off, he was perturbed and he was closed. The 800Uhaul number had told me to take truck there and emailed me proof so I showed the person at location the email. Odometer wasn't right so i could not self return. The guy at the location said he would handle everything for me.

William McFall 
Rating:
4.0

Customer did not leave a comment.

Jason Peters 
Rating:
5.0

Customer did not leave a comment.

Lloyd Loewen 
Rating:
5.0

Customer did not leave a comment.

Gerardo Berumen 
Rating:
3.0

Customer did not leave a comment.

William Bourgeois 
Rating:
4.0

Customer did not leave a comment.

Gary Ream 
Rating:
5.0

This was the only place I could get a truck and the gentleman that runs it really has his business together.

Edward Jordan 
Rating:
5.0

Customer did not leave a comment.

jeshyel garcia 
Rating:
5.0

Everything was awesome Thank you

Gerardo Berumen 
Rating:
5.0

Customer did not leave a comment.

David Hemsley 
Rating:
4.0

Customer did not leave a comment.

Janet Villa 
Rating:
3.0

Not very friendly staff....did get me checked in ok though.

robert lanini 
Rating:
1.0

U haul needs to get their shit together

MARCIA Abbottfarmer 
Rating:
5.0

The guys there did their best to resolve the situation.

ron bell 
Rating:
1.0

Customer did not leave a comment.

Larry Hastings 
Rating:
4.0

I selected "yes" for the equipment but the car dolly had a non-functioning light. The dealer there was outstanding, but he had to call corporate support and find another car dolly in the area. The additional time to go to another location and process for a similar item was a little annoying.

David Hanrion 
Rating:
5.0

Easy check in. No problems. Convenient location.

James Gray 
Rating:
1.0

When I went to drop off the truck in Dayton. The gentlmen had to call Uhaul to check in the truck, it took 10min at least. People flirting with each other, talking and having a good old time, when all I wanted to do is get check in and go. I had to go to Hawthorne NV, afterwards. And all the guy in Dayton could tell me, is the girl on the phone is a looker.!.!???? F..... Really I am trying to go home and this is the crap I have to deal with.

steven throop 
Rating:
3.0

Customer did not leave a comment.

ronald southard 
Rating:
5.0

Customer did not leave a comment.

Michael Jordan 
Rating:
5.0

Customer did not leave a comment.

RANDALL WENDT 
Rating:
3.0

The problem I had was halfway through my trip the engine light came on and all the gauges were normal. I didn't realize until the truck was dropped off that it was so low on oil and possibly other problem(s). Ken at Ace Mini storage was very professional and I don't know if the problem was from the U-Haul in Reno or Carson City.

gary knoff SEE NOTES 
Rating:
3.0

Although it wasn't this locations fault, I had to drive 45 miles here to pick up a truck that I was supposed to pick up just 5 miles from my house! I reserved a truck a week earlier only to find that they did not get the truck I reserved as promised.

CHUCK LACEY 
Rating:
5.0

The LOCATION was great. He was a littler overwhelmed when I went in but otherwise was great..... Uhaul on the other hand I will never rent from again.

Danette Howard 
Rating:
5.0

We had reserved truck in lodi ca, had to go to elk grove ca to pick it up. We had reserved a storage at the uhaul center in carson city, which was part of the reason we did truck rental with uhaul was free month storage. When we arrived they had nothing bigger than a 5x10, we had reserved a 10x20 for the 26 foot truck. Had to go 17 miles out of the way and pay for storage unit at your dealer. Overall not happy with whole thing but these 2 locations had nothing to do with that part

Mel Johnson 
Rating:
5.0

The representative was excellent!

Kevin Maxwell 
Rating:
4.0

Customer did not leave a comment.

Mike Tremayne 
Rating:
3.0

Customer did not leave a comment.

DAVID CRAMER 
Rating:
5.0

Keep doing what your doing.

Jose Garcia 
Rating:
5.0

Customer did not leave a comment.

Larry Raley 
Rating:
4.0

Customer did not leave a comment.

Brenda Nelson 
Rating:
5.0

Customer did not leave a comment.

Olivia Vasquez 
Rating:
5.0

Customer did not leave a comment.

Jack Ward 
Rating:
5.0

Customer did not leave a comment.

Debra LaBella 
Rating:
3.0

Customer did not leave a comment.

Mitchell Stockton 
Rating:
5.0

Customer did not leave a comment.

ROBERT CLAY 
Rating:
5.0

Customer did not leave a comment.

Thomas Milani 
Rating:
1.0

The man who checked us in was disrespectful, sexist, and a complete disappointment. We had met so many nice, friendly people until we met him. He even told my son- in-law to come back up the trailer because these women don't know what they are doing. My husband who usually backs up the trailers was quite ill and couldn't be there. A very nice man who was storing his 5th wheel there offered to back it up for us.

Linda Temple 
Rating:
5.0

Customer did not leave a comment.

Rita Carlson 
Rating:
3.0

Manager at location was prepared and very efficient so I don't have a problem with him. I am NOT happy that U-Haul isn't willing to bring equipment to the location I requested - which is only a few blocks from my home. Instead, I had to find a ride to this location (10 miles from my home). Why doesn't U-Haul provide a service where they can shuttle equipment to the location a customer requests????

Michael Watty 
Rating:
5.0

I needed a 10' moving truck asap. This location gave me a 15 ' at the smaller price! Equipment was well maintained and the staff was awesome. I would definitely use Ace again.

Robert Phillips 
Rating:
4.0

Customer did not leave a comment.

jeffrie dehart 
Rating:
4.0

Customer did not leave a comment.

debra brown 
Rating:
3.0

Customer did not leave a comment.

Acacia Rizzo 
Rating:
5.0

Thanks for making our move quick and easy!

CHAD PARKS 
Rating:
2.0

The gentleman that helped us didn't seem to know how to use the equipment rental program. He had to ask us for our information multiple times I suspect because he didn't know how to properly save and continue through the screens. He needs more training. It took us over 40 min to pick up the rental, I would expect something like that to take roughly 5-10, 15 max. The rental had sand all over the floor inside, it should have been swept out before giving it to us. We didn't bring up the sand because we didn't want to waste more time trying to get out of there.

CARRIE 3981UV346 Deleon 
Rating:
5.0

Owners are very friendly and helpful. They made sure the equipment was operable and hooked up properly, and the whole experience was professional.

John Fox 
Rating:
5.0

Customer did not leave a comment.

jesse thayer 
Rating:
5.0

Very helpful.

Mark Still 
Rating:
4.0

Everything went good. Well worth using these folks.

DOYLE CLIFTON 3981UV0126 
Rating:
4.0

Customer did not leave a comment.

Joe Choat 
Rating:
4.0

High mileage truck that did not run well, but did get the job done. Ok for local runs like we did, but would not want to drive it far.

JOHN LEWIS 
Rating:
5.0

Customer did not leave a comment.

LAURA STAUGARD 
Rating:
3.0

Customer did not leave a comment.

david lytle 
Rating:
4.0

Customer did not leave a comment.

James KOCH 
Rating:
3.0

Customer did not leave a comment.

KAREN J EASLEY 
Rating:
5.0

Customer did not leave a comment.

TIM HOGENSON 
Rating:
5.0

My experience waS AMAZING

DEBRA GAIL HUCKABAY 
Rating:
5.0

I don't see how the service and facilities could be improved in any way.

JOHN SIMMONS 
Rating:
4.0

Customer did not leave a comment.

DAVID MILLIGAN 
Rating:
5.0

Customer did not leave a comment.

NEIL SWITZER 
Rating:
5.0

Customer did not leave a comment.

DAVID WALTER 
Rating:
1.0

Had to drive 43 miles over to Dayton, Nv because they did not have a truck for me, great service at Ace Storage in Dayton. Called help center three times to be helped, first two times the line when dead or someone hanged up on me!1

GAYLEN STOCKDALE 
Rating:
5.0

Customer did not leave a comment.

EDWARD SANCHEZ 
Rating:
3.0

Customer did not leave a comment.

ANITA ERWIN 
Rating:
1.0

Get knowledgeable representatives. I Had a $50 VIP credit....your represnatitive said he didn't know where that goes, so didn't apply it to my rental fee. Then when we get to our drop off location, we find out the trailer was not correctly installed onto out vehicle. Mike Zendrjas, GM of Medford UHaul (541/779-3321) can verify that. He seemed pretty frustrated with the renting agent as well. Amazing how you want your rentals returned swept and cleaned but you do not rent them that way!! Moving is enough of a pain!!! Don't need added frustration!!!

ronald pacheco 
Rating:
5.0

Customer did not leave a comment.

ROBERT SOWASH 
Rating:
5.0

Customer did not leave a comment.

JASON KREMER 
Rating:
4.0

pickup and drop off locations were fine... traffic dept/ telephone customer service seems to mess everything up Everytime! They are the cause that I will never use U haul again, nor will I advise family or friends to use uhaul.

ANTHONY HOWARD 
Rating:
5.0

Customer did not leave a comment.

SHARON WEYHING 
Rating:
5.0

Customer did not leave a comment.

DAVID KALBERG 
Rating:
3.0

Customer did not leave a comment.

CAROL ALMOS 
Rating:
4.0

Customer did not leave a comment.

DEANNE FRERE 
Rating:
4.0

Customer did not leave a comment.

DALE WEGNER 
Rating:
3.0

Customer did not leave a comment.

DEANNE FRERE 
Rating:
4.0

Customer did not leave a comment.

DEANNE FRERE 
Rating:
5.0

Fast computer program

GEORGE RIETKERK 
Rating:
5.0

Customer did not leave a comment.

mark wade 
Rating:
5.0

Customer did not leave a comment.

MARK WADE 
Rating:
5.0

Very professional and knowledgeable.

RICH BORKOWSKI 
No reviews have been submitted for this location.

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