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Jo I.
Customer Reviews for Ace Hardware
(Distribuidor de U-Haul del vecindario)
Testimonials From Recent Customers
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The Ace Hardware location has always been amazing, friendly, clean and quick to return rentals! Very nice atmosphere!
Andrew G.Service at Ace Hardware in Ellington is TOP NOTCH. Could not find a better place to do business! EXCELLENT and PROFESSIONAL!!! BUT - equipment cleanliness and maintenance was lacking. The truck cab had trash under the seats, spills and dirt on the floor. Seats and steering wheel sticky. The cargo area was dirty, including debris, nails and screws on the cargo deck. The auto transport needed lubricant applied to the ratchets and fender hinges. I did that after picking it up. Also the engine oil and washer fluid was not checked until I requested prior to driving off. RECOMMENDATION: Suggest dealer locations either inspect equipment being dropped off and/or use a leaf blower to “clean†out the cab and cargo box at a minimum. That would improve cleanliness for the next user. Hold the previous user to a standard for cleanliness at drop off.
Steven H.The person that did the paperwork for me was not very friendly and it actually seemed like I was bothersome to him for renting the trailer.
David G.Chris, Steve, and kalid are always helpful and great guys. Thanks.
michael T.Just do what you do.
EVAN D.Process was efficient and the uhaul worker was excellent!!
Jewell B.Better signage to get to desk for rental.
Timothy L.The representative, Chris, was very professional and easy to work with.
Sharon C.Explain that uhaul will send texts asking the renter to haul a trailer. Then when I said stop I got another text
Brice J.Unit was dirty inside and had a poor smell
Thomas L.I don't have a problem with the location that I rented from what I have a problem with is U-Haul. I made reservations for one location and at the last minute these reservations were changed to a location 11 miles away. This is not how I like to do business and I will not be doing business with U-Haul if this is common place or I am told that it could potentially happen again due to U-Haul's processes and procedures. Not a fan.
Chris S.Was charged an extra day, instead of fixing the problem was charged yet another time....$86.51 in charges for 12 hours rental on an $18.95 daily rate!
Cory F.Everything went smoothly, was in and out within minutes. I luv u-haul service and recommend it to all my friends.
RICKI M.Nothing. They made my day. Very courteous and understanding.
anthony P.cab of the truck had spills, dirty floors, and a very dirty windshield
Bruce H.No effort at all to return the trailer. Very helpful and friendly representative.
John V.This was my 4th rental equipment pick-up in the last 6 weeks at this location. Each time......a very fast and easy process. Employees are great here! Nice job! Thanks
Steven F.Service representative was outstanding. Absolutely the best service ever.
Lenny P.Both of the U-Haul sales associates that assisted me were most courteous and very helpful. I Initially only secured my rental trailer for (1) day but ended up using it for (3) days. On each of the (2) additional days all I had to do was make a phone call to extend my rental without any difficulties……..I found this to be most convenient.
Rex J.Maybe you should wash your vans once in awhile. Their were so many dead bugs smashed on the windshield it was very distracting. Not happy with what I was giving.
Darr D.I didn't get his name, but the guy at the counter was awesome....friendly, helpful, professional ... 6-stars!!
Tony L.This Ace Hardware store runs a great UHAUL Dept., so Make sure you keep Mark and Chris and Caleb and Colton happy as they are a major credit to your business.
JAMES B.Have the assistant walk around the vehicle for inspection, would be great for first time users of a moving truck.... the locking latch on the door, adjusting mirrors etc...
Diane G.All was great do not change anything
Dan L.The tie down straps were frayed on the end. Difficult to get through the rachet slot. The rackets were rusted and difficult to move.
Michael F.Nada
Louis K.Associate who checked me out was GREAT! A young man who was very helpful! Zane is always amazing!
Michael D.Tire pressure light came on on my way back to your location
jonathan B.Convenient - easy to find, excellent assistance hooking up.
James S.Price should be the same hauling either from Michigan to Florida or hauling from Florida to Michigan. What ever happened to fair pricing. Paid $150.00 Mi toFl/ paid $87.00 Fl to Mi. Not too happy with the price difference.
Thomas K.This Ace Hardware is the most accommodating and helpful place I've ever rented from! 10 stars!!
CLYDE M.Worker hitched up the trailer for me and was very pleasant to deal with
Brendan K.Everything was great!
kathy B.Had to wait awhile to get the truck. All good after that.
Steven H.Nothing thank you
Joseph A.Employee helped us hook up and checked that lights worked. That wasn't done at different locations when we rented a week earlier.
George G.Chris at Ace Hardware was very helpful, knowledgeable and friendly. This was a very easy process from start to finish. Thanks Chris!
sandra E.Mark, Chris, Colton and Caleb are great assets to the whole staff at the best Ace Hardware store I've ever had the pleasure of shopping in, and there's been many (from Sarasota to Orlando and Tallahassee).. Keep up the good work and I'll keep renting and shopping local.
JAMES B.Ace Hardware staff, through two rentals thus far, has been great to work with. Very seamless check-in process. They link the trailer up and away I go! Easy and fast. Reasonable price.
Steven F.The guys at this location were very accommodating There was an issue with the truck and they up graded me with no additional cost. Very nice people.
Joseph C.Super nice saies people. Always a pleasure going into Ace Hardware Ellenton Fl Thank you Jamie and Chris.
fran M.Caleb was superb in assisting us with the trailer rental.
Eric E.They over charged me for the same trip on this trip . Never again would I use U-Haul
miguel N.They do everything right !!!
Paul M.Trailer I got was old and made a lot of noise
Crystal C.Dropped vehicle off and representative was very helpful.
Thomas S.An employee acted like he didn't want my business.
Thomas O.Nada
Scott H.Colton was very helpful and courteous
CLEMENS P.Counter agent was a jerk.
Paul L.Great people 👍👍
EVAN D.Outstanding and friendly staff, great place to rent.....highlh recommended
Thomas O.Great people to rent from.
Jerry J.The location was not a problem. The issues were a poor scheduling experience and a truck that was presented for a 1300 mile journey with worn out front suspension and badly cupped front tires causing a bad vibration at 40-45 mph that lessened with speed but was still present with a bad pull to the right.
SCOTT ARTHUR S.The staff was helpful and courteous. They made it a very pleasant experience!
Janet P.Keep it up!
Hans V.Have the equipment I reserved. There were 26' trucks at both locations and I was told I couldn't use one.
RACHEL B.Very helpful, respectful organized they were a pleasure
Adriana F.