Comentarios de los clientes para Ace Hardware

Easiest U-Haul rental ever! Service at this location was excellent.

The truck needs suspension service, shook the entire trip, same with the trailer. Needs tires balanced.

The drop off is in an ACE Hardware store. It was very busy. But even so, they were fast, friendly and even out an additional employee on the register to take care of me. Besides, I am a real sucker for a hardware store!

When I picked trailer up, it wasn't the one pictured on the website. They had 4 other 5x8' like the one pictured, but he said they were an up charge??? When we dropped trailer off the bald headed guy (Jamie i think) was super rude. I dropped off later than expected so they charged me an entire day??? I won't be back to this Ace ever & prob won't use Uhaul again. Dissappointing as I love Ace, but don't go here for Uhaul rentals...

Nothing - great people, service, and very helpful

Smooth process with Ace Hardware

I couldn't get mobile app to work. Kept getting an error so couldn't do the after hours return. Other than everything was great.

again a great experience. short notice. no problems. chris is the man. like a uhaul ninja.

Be more specific as to where the drop box for the key is.

Great experience

Great group at ACE! Thank you for all the help yesterday. UHAUL rocks. I will always stick with you. Jon

If you reserve a uhaul 3 weeks in advance you should get what you reserved! Isn't this the reason for the reservation? Very disappointed

Truck in horrible condition. Big gouge in ft tire. Had to fix rear door. Dirty blankets left all over truck. Used to be a u haul dealer truck should have been pulled. And they had my return location 32 miles fron my drop point

Chris was excellent in customer service and made sure to accommodate us in every way. He is an asset to your organization and employees as well as the customer. Please thank him for going above and beyond. Kurt and Melanie Hiyama

Truck was junk as was service.

Have correct vehicle available that was reserved at correct location!

Ellenton Ace was excellent.

Keep doing what you're doing! I've rented 3 times from this location, and this uHaul location has been awesome every time!

I had a great experience. Rented the trailer at the last minute, ACE was great in helping hook it up etc. Thank you for your help!

Caleb helped us out tremendously! We had to upgrade from the one we reserved but this was no issue at all in and out in 15min. The guys here always take care of our needs

chris always does a great job!

I ordered the truck and trailer to be picked up at 7AM so we could get started loading and be ready to leave early next morning. pickup was moved to another location with pickup at 10:00. Didn't have time to get loaded with ordered help to had to finish next day with late start. The truck shock so bad my wife could text and the brakes weren't working properly. It was a terrible ride. If I ever rent again will test drive before taking it. I've driven trucks since I was 14 so it wasn't my first time around the block.

Very helpful .

Not much

I have rented multiple trucks from this location. Great to work with !

Nothing. It was a good experience. All was done on-line!

Software for contactless pickup and delivery fails and doesn't work properly. Had to go inside but Chris and Mike were great and took care of me promptly

Folks at this location were awesome. Steve was very friendly and helpful.

They did not wear “Masks”

I did the online check in and I thought it went fairly smooth, It took me a few minutes, but on my next rental I would know what to expect and go faster.

All was good

Service was fast ,

Sales people - Kalb and Chris was super nice and friendly. Would do business with again for sure. Thank you...

Friendly customer service, knowledgeable personnel eager to help a customer and making recommendations, Will continue to use dislocation of U-Haul has needed

Ace always has what I need, great place to get my rental.

It was easy renting here. I was disappointed that they charged me for gas when I returned with the same gas as what it had when I left there.

A great experience.

Rented a 10' uhaul truck took it to the site where we were to load furniture, no ramp!!! took it back and told person behind counter that the truck would not work for us because of no ramp, should have been told when rented the 10' truck did not have ramp. Counter person said he did not know why we rented truck and was not his responsibility to tell us it did not have a ramp in an arrogant way. Had truck for a total of 45 minutes and was charged $46.28 Will not be using Uhaul again.

No one in store wearing a mask or social distancing. I would demand ace hardware do a better job. Looks bad on you.

The 15” truck needs an additional step on the side. Very hard for a senior to get in and an extremely long step down. Almost fell and twisted my ankle the first time I excited this truck. Could have been really bad.

Customer service reps were rude. The truck kept struggling to shift gears some times that I would have to turn it off and restart it. I got my needs it but overall my experience was horrible

No

The 26' truck cab was so filthy that I had to clean the seats and fold down seat counsel before my wife would ride in this truck Very disappointed with this lack of attention to provide a vehicle in this condition

not a thing

This is a complete RIP off, I rented a Uhual and was charge $400+ dollars for just two days, NOTHING adds up to how they charge me soooooo much money for that piece of crap!

Ace is the place

quick and easy rental

Mark and Caleb were awesome! Great experience, and wild go there again...also the BBQ section is AMAAAAZZZZZZZING!