Very groans professional…
Paul H
Customer Reviews for Ace Hardware
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Staff was very helpful and polite!
susan mEverything went very smoothly. The staff was helpful and courteous, and the online check-in made the process quick and easy.
Charles NThere was a cockroach in the truck before I started loading. Perhaps a bug bomb in the truck before someone picks it up?
Karin RGive me the equipment that was reserved. I had my boss take his truck and get me the trailer. He told me he gave them the reservation paperwork and they took him out and told him to back up to a trailer. They said it was what I had ordered. It was not even close. I reserved a av 5x8 single axle. They hooked up a rv 6x12 tandem axle. Did the job, but cost me more in fuel and was over kill for what I was moving
DANIEL JThe trailer performed flawlessly and I was impressed by the quality. The drop off location was perfect.
Brian RThis truck had a lot of damage (already noted by the black "x" stickers). I went over 12 miles ..I feel like there should have been about 15 more miles "included"
sandy bThe brakes need to be serviced and so does the transmission on the truck
leticia wI reserved 6 blankets online but they only had 2 available. An adjustment was made.
Judith KNone service was excellent
Daisy KI can't think of anything to say. Everything was perfect. Thank you.
Barbra SThe inside rear tire on the passenger side was flat when I picked it up. We didn't notice this until my brother looked at it after we got home and had it loaded. The roadside service to fix was great and I am not sure what the pickup location could have done to check the tires before it was sent out since it was an inside tire but still, it could have been bad it I'd had them blow when driving.
Elizabeth RRental went smooth and was convenient to pick up and drop off. Would definitely rent from again in the future.
LaDonna SThe team at DuQuoin Ace Hardware was great. The UHAUL system was down the day before, and they made sure I could use the truck. Great staff and excellent customer service.
TERRY CMy move was on Oct 15. I paid for the 2 day rental the money was taken out of my account and then place back into my account. I wasn't billed for the rental until today which was almost 3 weeks after my move. Makes it really hard for someone to stick to their monthly budget not knowing when the charge will be. Should have left the original charge on there the day I rented the uhaul and just credited me what was owed.
Francis THaving a second person available to help people pick up their keys, while others are being served, would be fantastic, since it's a really long wait if the person ahead in the queue is starting the process from the beginning.
Kevin PWash the windowa
Scott BNeed to work on website returning process I wasn’t able to take a picture of the truck so I downloaded the app. It worked fine when I used it.
Rebecca CRental desk was inside an ACE Hardware store. Neither the rental or return clerks could connect with U-Haul's computer system, took 40 minutes to obtain the trailer and 30 to return it, with him providing a hand written receipt of equipment. U-Haul later called and corrected paperwork.
lisa cI asked the representative when I needed to have the trailer back, I was told by noon the following day. As per the contract, as shown on my rental contract, I had the trailer returned before noon but was charged for a second day because I actually needed to have it back at 11:29 that day, not noon as instructed by the representative. I also was somehow charged for "Safe Tow" coverage which I had already previously declined when I made the reservation online.
KLINE PGet rid of your phone sign up. It sucks
DELMAR S