Not that it was their fault, but the trailer was not available and I ended up having to shift to a truck, which was supposed to be free of mileage charge. No limits were given, so when I turned the unit back in at the next location, I was charged mileage and was told I went over the allotted amount. I had no idea there was an allotted amount as it was supposed to be mileage free due to U-Haul screwing up my original rental which had been done weeks in advance. The fault lies with the U-Haul scheduling and how they operate like the airlines in overbooking a sold out flight betting that there will be availability. This did not work and then U-Haul's mistake cost me both gas and over mileage, so my rental was over twice as expensive as I had planned. This was NOT the fault of the pick up location as they were great with working with me. The fault lies squarely with U-Haul corporate.
Jeffrey B
Customer Reviews for Ace Hardware of Hernando
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Had three days notice on rental and had no padding blankets, sent me up street and took 20 mins ot longer just standing waiting.
Randy MAmazing service. Hands on taking the trailer off.
Daniel HRelatively new truck, only 31k miles on it. Drove and handled nicely. The checkout and return went smoothly at this location.
Jimmy BGentleman went out of his way to help us unload the truck, would definitely recommend them
Richard PWe did have a little trouble with the trailer turn signals.
ALLEN Bgreat customer service
GERY VHernando Ace Hardware goes above and beyond to serve their customers.
Dora DThe owner Larry is out standing alway helpful when I go in store 3to 4 times a week the transaction with the u Haul rental was supper fast in and out great service just an all-around great service and the employees are very knowledgeable and just a great staff. He has working with him. I would recommend this location to anyone for their U-Haul needs.
John HPersonnel at renting location were friendly and knowledgeable. Whole rental process was smooth.
Larry CI had a good experience with my rental.
Dominic CDrop off
Andrew LDrove to Orlando from Inverness (140 round trip) without any problems. Everything on the truck worked even the radio.
Douglas LStaff were very friendly and made it so easy. I would rent from them again.
David JReal nice folks an I will rent again from them. The first dolly I rented was damaged so bad I had to return it. Neither of us caught it, at first it was only missing a chain, no big deal. Then when I was getting ready no load the vehicle I noticed the tongue was severely bent, so we swapped it out an on our way. but all good, glad I caught it when I did before securing my towed car, thanks
Michael BThe only I would say, when you start with a customer, you stay with that customer till the job is done.
Donna WThe employees were friendly, and we received good advice
Bruce WRented one twice. One ratchet for the straps was broken. Second one rented wouldn't release from the ball. Needed a forklift and a screwdriver to release it. Injured my finger trying.
James JI pick the place closer to my location and got a text that night to upgrade. if they had told me that if i don't upgrade, they would need to move me to another location i would of upgrade. Then they moved me to another location at ace. Ace called me and said they are closed on Sunday and don't do mobile pick up at that time i was upset and to the girl to talk to hale and fix this for me. She then called and said they will do mobile this one time with a pad lock... we showed up my reservation was gone so i need to call. i called they did fix it. then one they fixed it. I tried to do the mobile check in... i have done this many times just this year and never asked to give people number to call and ask if i am me. What if those people didn't answer. The truck i got was dirty. Had scratched and uhale tried not take picture of those. Honestly i think i should reimburse something for all this trouble.
Amanda ESee above
Richard HThis was one of the cleanest uhaul trucks I've rented! Service was great
Andrea SGrumpy people
Everett SBeyond helpful, beyond expectation. Excellent service and help.
john nThe trailer had a bulb issue. The right signal and brake light did not work. Justin assisted us the entire time and he was great, however, the other gentleman inside the store did not know how to talk to customers!
Kathleen DEveryone was awesome on both pick up and return!! Theses folks at Ace Hardware Hernando are the kindest and most helpful around!! Thank you so much!!
Barbara BVery helpful.
ALLEN BThis particular drop off location was closed when I dropped the trailer off late Sunday evening, so no one was on site to assist which was not an issue. I called this store the following morning to let them know that I had dropped the trailer off the preceding day. They were aware that the trailer was on site and would log it into their system about the return..
Donald BOne of the employees, questioned my vehicle. Which is fine. But his tone was a little off. Not sure if he talks to everyone with that tone or if it was because I was a small female renting a trailer, or maybe in my haste, I had a tone I wasn’t aware of. Other than that. Customer service with all the other employees was outstanding. The guy who who hooked up the trailer was awesome. Unfortunately I didn’t catch his name.
Sherri MJust the coolest people. Ice cream for the kids was over the top !!! Now they think that everywhere in Florida is like Disneyland !!! Thank you for such a great experience !!!!!!!
WILLIAM Hi dropped it off on a weekend. it was closed. no dropoff box
Allan SExcelente
Salka eService was excellent 👍⭐️⭐️⭐️⭐️⭐️
Tom EI would recommend a U-Haul branded sign inside the store, near the counter. The paint and checkout counters are right next to each other, when busy it’s hard to tell where to go. The service was excellent- efficient and courteous staff.
Damion HAnother great experience! Thank you.
M AThe young man that assisted with the hook-up was friendly and knowledgeable. We'll rent from here again!
Robert SGood service and personnel.
Donald SNothing
Tom BVery efficient process for the rental process, friendly and helpful staff. I was processed quickly and the staff hooked up my trailer for me.
TIMOTHY Rthe people @ that location were rude. the kid that actually hooked the trailer was friendly, but did not know much about trailers. the safety chains hung down so low that they were on the ground, the knob that secures the trailer to the ball was not tight. he checked the lights while i was in the car & said everything was ok. when i got home there were no driving lights. i called the store & they said it was my car, which was not true because i towed a trailer down with no issues. maybe it's the state or something in the water but they could not care about your business. in any case, you got your trailer back on time & clean
phil ggreat car hauler
michael pService was good!
bruce bLarry us the best!
TERRY YI have rented many times from this location and returned there. I highly recommend this location. I have use others in this area over the years. Ace is the best. :)
Lesli KEverything was great!!!!
David HGreat friendly staff would use again this location .
Louann jThe Ace Hardware store was understaffed and I had to wait for over 20 minutes before they even started the paperwork. The inside of the trailer was ok, the outside was covered with leaves etc. The helper that was supposed to help hook me up was just plain lazy and had no idea how to lock the trailer to my truck.
Tom ZGood thing I double checked my contract, it was only a 6 hour rental, I thought I was renting for 24 hours
Steven JWorked in a professional manner. Friendly and helpful.
wendy dMy original location to pick up transporter never showed up to open business. Fortunately, I was able to contact main u-haul office and they located one about 15 miles from my location. I won't schedule any pickups at the original location again even though it's 3 minutes from my house. Hernando location helped even with their computer system being down. I was on a time line and I was able to meet it.
Richard A