Customer Reviews for Ace Hardware Kempsville
(U-Haul Neighborhood Dealer)

1,075 reviews

5168 Singleton Way   Virginia Beach, VA 23462
(@ Kempsville & Witchduck)

(757) 499-3907

Office Hours

  • Mon-Fri: 8 am–6 pm
  • Sat: 8 am–5 pm
  • Sun: 12 pm–5 pm

Services at this Location:

Contact Us

(757) 499-3907

5168 Singleton Way
Virginia Beach, VA 23462
(@ Kempsville & Witchduck)

Services at this Location:

Office Hours

  • Mon-Fri: 8 am–6 pm
  • Sat: 8 am–5 pm
  • Sun: 12 pm–5 pm
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
5.0

Great customer service

Maurice VanGarris 
Rating:
5.0

Customer did not leave a comment.

Elizabeth Morales 
Rating:
5.0

Kent and the team was FANTASTIC!!

Matt Miller 
Rating:
5.0

Keep gas full before renting

Roy Lim 
Rating:
4.0

No comments everything went well but

joseph badali 
Rating:
5.0

Good experience overall...

FRANK MARTIN 
Rating:
5.0

Customer did not leave a comment.

Frank Taylor 
Rating:
5.0

Keep the gas full before rrenting

Roy Lim 
Rating:
5.0

Customer did not leave a comment.

joli locascio 
Rating:
5.0

Customer did not leave a comment.

JOHN MONROE 
Rating:
5.0

The staff at Ace Hardware provide superior support even though hardware is their primary concern. My hat’s off to them!

Kenneth Lynch 
Rating:
4.0

I called and was able to rent a truck within 1/2 hour

Elizabeth Fauntleroy 
Rating:
5.0

The website was down for the entire day. However, the Ace Hardware representative worked his tail off to help me!

Charles lavene 
Rating:
5.0

They had me on the road by 11:55, even though they don't open until noon! The vehicle was new and in excellent condition, and the customer service was excellent. I can't think of any suggestions for improvement.

Bryan Sherwood 
Rating:
5.0

Customer did not leave a comment.

Susan Lewis 
Rating:
5.0

Keep gas full

Roy Lim 
Rating:
5.0

Customer did not leave a comment.

Demeitra Marks 
Rating:
5.0

They were very professional and accommodating. Thank you.

Eric Schwartz 
Rating:
1.0

The mirror was cracked the seat in vehicle did not adjust there was trash all under seat like a whole chicken again side passenger mirror glass broke like how are yall renting this out still it was not a good uhual the older man that served me was great this isn’t about customer service cause it was great this is strictly about the condition of the U-Haul van

Porstia Howell 
Rating:
4.0

Customer did not leave a comment.

Allison Briggs 
Rating:
5.0

Everyone did a great job easy pick up and drop off. Happy

Mark Oldfield 
Rating:
5.0

Fill gas tank before renting

Roy Lim 
Rating:
4.0

Clean the cab

Karen Bruzdoski 
Rating:
5.0

Fill up gas before renting

Roy Lim 
Rating:
2.0

Truck should be less than 75,000 miles any truck if customer is renting. This location gave me which has more than 100 thousand miles on the odometer. Not cleaned, seat adjustable thing has to do by 2 people that much hard to do it. Dealers should be responsible if they are providing these trucks for longer distance from state to state. Unhappy with the truck.

Dheerajkumarredd Vangur 
Rating:
5.0

Customer did not leave a comment.

george valenteen 
Rating:
5.0

Keep gas full before renting

Roy Lim 
Rating:
5.0

Customer did not leave a comment.

cecilio braehwaite 
Rating:
5.0

Customer did not leave a comment.

John Hill 
Rating:
5.0

Customer did not leave a comment.

THOMASREED ESKRIDGE 
Rating:
5.0

Keep the gas full before renting

Roy Lim 
Rating:
4.0

Customer did not leave a comment.

Steve Pack 
Rating:
4.0

Customer did not leave a comment.

Brandon Williams 
Rating:
5.0

Customer did not leave a comment.

Richard Myers 
Rating:
5.0

Fill the gas before renting

Roy Lim 
Rating:
5.0

Customer did not leave a comment.

NORLINA maloney 
Rating:
5.0

I pray I never have to use your services again! Moving is HARD work! The people and the service were exceptional! Friendly and patient with me! I rescheduled twice and was not penalized, nor were the reps frustrated with me. They made the hard work bearable!

deborah brown 
Rating:
5.0

Keep the gas full before renting

Roy Lim 
Rating:
5.0

Customer did not leave a comment.

Joycelynn Green 
Rating:
5.0

Customer did not leave a comment.

Vitali Papko 
Rating:
5.0

Keep gas full before renting

Roy Lim 
Rating:
5.0

Have a reminder for the mileage on the estimated price

Dakota McCourt 
Rating:
3.0

The people were nice, but I will never use the online interface again. It was confusing & then I got charged extra because I didn't know how to use it. Seems like you don't want older customers with less knowledge of apps.

Lara Green 
Rating:
5.0

This location doesn't use uhaul share (check in with mobil device) so you have to wait for business hours to pick up trucks

Terrance Jones 
Rating:
5.0

Keep gas full before renting

Roy Lim 
Rating:
1.0

They have hidden fees and did not explain other charges

Gabriele Maxwell 
Rating:
5.0

Keep the gas full before renting

Roy Lim 
Rating:
2.0

Extremely cluttered store, dirty and stinky truck. Why do I pay 0.89/mile and then have to fill up the gas on top of it???

Victoria Vallee 
Rating:
5.0

The app seemed a bit finicky. But the in person service and equipment were great!

Mary Raynor 
Rating:
4.0

Keep the gas full before renting

Roy Lim 
Rating:
1.0

Representative at location kept saying how much uhaul was terrible to work with and kept bashing the system. Uhaul was given filthy. Never again.

Lauren Reynard 
Rating:
5.0

Customer did not leave a comment.

Rona Berk 
Rating:
5.0

Keep gas full before renting

Roy Lim 
Rating:
5.0

The Team at Ace were wonderful! Such an easy transaction and they were all so very friendly and helpful!!!

Heather Conway 
Rating:
5.0

Customer did not leave a comment.

Jo-ann Ledbury 
Rating:
5.0

Quick availability, nice & accommodating staff

Madeleine Many 
Rating:
5.0

The guys at the Ace store were wonderful!

Heather Conway 
Rating:
5.0

Great customer service and knowledgeable staff. Parking was easy for the 15' truck I rented to get in and out.

Rafael Aguilar 
Rating:
4.0

Have more equipment available, I need a furniture dollie. They had none and claimed UHaul was always short on providing necessary moving equipment. This was my third move this year thru UHaul and each time they didn’t have necessary supplies to fill the order.

Thomas Lavender 
Rating:
5.0

Customer did not leave a comment.

Keisha White 
Rating:
5.0

Customer did not leave a comment.

Lamont Winder 
Rating:
4.0

Customer did not leave a comment.

John Emilio 
Rating:
4.0

We were told we could drop off the truck at any location. However, when they went to drop on the truck at this location, it was after their hours. So your instruction said we had to go to some other location which was an half an hour away, So we called Uhaul after hours and the lady explained how we could get the rental process completed. We did the paperwork on line and got the truck turned in to Ace Hardware.

Stephen Moler 
Rating:
5.0

Customer did not leave a comment.

Samhita Chaubal 
Rating:
4.0

Customer did not leave a comment.

julia taylor 
Rating:
5.0

Customer did not leave a comment.

Bonnie Fugere 
Rating:
1.0

THE WORST EXPERIENCE EVER HORRIBLE SERVICE AND RIP OFF DROVE IT SCAMED ME FOR MILEGGE FEE THEN SCAMED MED AS I DROPPED THE TRUCK OFF CORRECTLY EARLY GAS FILLED THEY SECRETLY TRYED TO BACKDOOR ME AND CHARGE MY CARD FOR MONEY WOW WATCH OUT

Vince Lono 
Rating:
5.0

Location was out of hand trucks. Management needs to ensure that location has all the equipment on hand that they advertise is available.

Daniel Parker 
Rating:
5.0

Customer did not leave a comment.

Dominique Turns 
Rating:
2.0

before they hand the key please check what is been paid.. coz this afternoon i rent one and they just hand the key.. charged me for trolly but no trolly on the truck..

John rhey Lazaro 
Rating:
2.0

The truck drives really rough, seems like a transmission issue. Also If u lightly hit the brakes it jerks the truck, i did not feel safe driving.

Dontay Bell 
Rating:
5.0

Great location with friendly service! If I need to rent from U-Haul again, I will definitely use this location and recommend them to friends and family.

Cynthia Meinen 
Rating:
5.0

Customer did not leave a comment.

Brian Hodges 
Rating:
5.0

Even though the employee was gone for the day. They ACE lady was very helpful in taking the truck from us.

Gerardo Torres 
Rating:
4.0

Make sure you cover the time limit of 6 hours now. Website lets you choose how many hours but doesn't say anything about multiple rental/insurance charges. This may have been a mistake but if not and it's standard practice then it's just shady and dishonest hitting the customer on the back end when they've already used the equipment and are turning it in. That's poor advertisement. From now on I'll work with Budget, Avis or Penske. I did not appreciate the ghost charges.

Brian Powers 
Rating:
5.0

Customer did not leave a comment.

jeffery franklin 
Rating:
5.0

The gentleman who helped me was very nice and helpful

Tracy McPherson 
Rating:
5.0

Customer did not leave a comment.

Allison Stout 
Rating:
5.0

Customer did not leave a comment.

Johnathan Cannady 
Rating:
2.0

The rate rate per mile is not correct on sign it said rate Sunday thur Thursday was ,69 cent per mile and Friday thru Saturday was ,88 cent per mile which It showing on my copy I was charged a straight .89 cent per mile for all miles which is not correct and wasn't please with that I can count as well that is highway robbery be correct on details thanks

TOUCH OF CLASS 
Rating:
5.0

We didn’t go inside to return. We put keys in drop box.

Shelia Naginey 
Rating:
5.0

Customer did not leave a comment.

Trenton Wetsel 
Rating:
5.0

Customer did not leave a comment.

Omar Gonzalez 
Rating:
1.0

Make sure the staff stops leaving cars running after you drop off car to Jack up the gas fee. Caught in the act and have on camera

Andrew Ryan 
Rating:
5.0

Customer did not leave a comment.

Edward Yale 
Rating:
4.0

Customer did not leave a comment.

Jeremy Motil 
Rating:
4.0

Customer did not leave a comment.

Reginald Robbins 
Rating:
5.0

Customer did not leave a comment.

Annette Galan 
Rating:
5.0

Best team ever to work with ........

daniel benner 
Rating:
5.0

Customer did not leave a comment.

Stephen Hallo 
Rating:
5.0

Customer did not leave a comment.

Kiana Shepherd 
Rating:
5.0

Customer did not leave a comment.

Heidi Soares 
Rating:
5.0

From the start of the rental process, the entire staff was extremely polite and friendly. They made the entire process super easy and fast

Keishe naylor 
Rating:
5.0

Customer did not leave a comment.

Regina Roy 
Rating:
5.0

The entire process was smooth. Great customer service.

tammi kelly-farsi 
Rating:
4.0

Customer did not leave a comment.

Thomas Soskin 
Rating:
4.0

Customer did not leave a comment.

laquan colemann 
Rating:
5.0

Customer did not leave a comment.

Ted Estep 
Rating:
5.0

Everything was perfect great customer service

Tiara Selby 
Rating:
5.0

Friendly and excellent service

Orlando Almodovar 
No reviews have been submitted for this location.

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