Customer Reviews for Ace Hardware 677
(U-Haul Neighborhood Dealer)

128 reviews

2540 Allen Blvd   Middleton, WI 53562

(608) 410-4006

Office Hours

  • Mon-Sun: 9 am–4 pm

Services at this Location:

Contact Us

(608) 410-4006

2540 Allen Blvd
Middleton, WI 53562

Services at this Location:

Office Hours

  • Mon-Sun: 9 am–4 pm
No photos available
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Nothing.the truck floor was dirty but to be expected due to the weather. Associate was very nice . Glad to see there still is nice people in the world!!

Michelle Sailing 
Rating:
5.0

Customer did not leave a comment.

Pamela Rolfs 
Rating:
5.0

Customer did not leave a comment.

Alese Kaul 
Rating:
1.0

Customer did not leave a comment.

Randall Carter 
Rating:
5.0

Customer did not leave a comment.

Sarah Miley 
Rating:
3.0

Give them their deposit back

Latesha Pittman 
Rating:
4.0

Customer did not leave a comment.

Kimberly Marshall 
Rating:
5.0

Customer did not leave a comment.

Stephen Dorman 
Rating:
5.0

Customer did not leave a comment.

Bill Krajco 
Rating:
5.0

The Customer Service Representative was Great. I would recommend them to everyone.

sandra taylor 
Rating:
4.0

Customer did not leave a comment.

Bustanul Arifin 
Rating:
3.0

hoped the guy would look.at the truck, he sent me out to get mileage.

Brian Kaplan 
Rating:
3.0

The only reason I give it average is because Chris was totally incompetent. The other people at Ace were great but Chris was the main person I was dealing with and he had no idea what he was doing with communication.

Todd Rucci 
Rating:
5.0

Customer did not leave a comment.

mark prazuch 
Rating:
5.0

The staff was very quick and accommodating and the vehicle was in great shape. Would definitely reccomend.

Matthew Zajac 
Rating:
4.0

Lori was more then accommodative really great experiance

Harsha Keister 
Rating:
4.0

Customer did not leave a comment.

Timothy Molitor 
Rating:
3.0

Customer did not leave a comment.

Max Benstine 
Rating:
5.0

Customer did not leave a comment.

terry hollenback 
Rating:
1.0

I reserved a 20' truck at this location, and specifically did in person pick up because I know the online pick up is a nightmare. The day before my pick up, I get an email it was automatically switched to online pick up. The pick up online took literally over 30 minutes to go through everything. I finally get the code to open my key box, and no key! So I had to go inside and to my surprise there was someone there for u-haul. Which if someone was actually there, why was my in person pick up switched to online? I had to deal with him for about another 30 minutes, he thought the truck wasn't even on the property, when I had seen and verified the number on the truck. Finally get all set, I open the truck and the back was FILTHY! I know u-haul charges for not cleaning out the back, but clearly u-haul didn't clean it either. I was at the u-haul place over an hour, and was already in a hurry so I just left. Returning it was also long but that's because the online check in is a joke. Then I get charged more then I was supposed, and I have reached out twice via email, to an email I was sent with my receipt. It says contact us if you had an issues or questions. Been almost 2 weeks and haven't heard a damn thing, BIG SURPRISE! Never ever using this location again. They just shouldn't even have u-hauls. Terrible experience.

Rachel Christiansen 
Rating:
5.0

Customer did not leave a comment.

Mitchel Strandwitz 
Rating:
5.0

Customer did not leave a comment.

Patricia Miller 
Rating:
4.0

Customer did not leave a comment.

todd winkler 
Rating:
5.0

Service was excellent( I have absolutely no complaints!!

HELEN WAGABAZA 
Rating:
2.0

Was charged a fuel charge. Drive 23 miles, and put a gallon and 1/2 in tank before returning at gas station next to store. Called customer service. They had no pictures of a ful tank before and I didn my have one of after. Not happy to get a $35 extra charge when I put gas in that vehicle before returning

Dan Hess 
Rating:
5.0

Customer did not leave a comment.

Ann Sickon 
Rating:
3.0

Two problems. Truck did not have a tow hitch. I had to rectify the issue myself by stopping at uhaul Verona Rd. Kudos to Verona Rd for quick service. Secondly uhaul online automation really sucks. It is supposed to send lock box code - did not. I hear that happens all the time. Way too many requests for pictures and making the customer do the work. This was my experience on checkout and check-in

ARTHUR PRATT 
Rating:
3.0

Customer did not leave a comment.

Thao Nguyen 
Rating:
5.0

Customer did not leave a comment.

Robyn Brown 
Rating:
5.0

exceptionally exceptionally helpful and friendly. Helped us in every way. Good locational staff made sure we understood this vehicle

Mary Kay Baum 
Rating:
3.0

The only issue I have is when my son went to pick up the equipment, he got delayed by an hour due to a computer not working and extra phone calls that needed to be made. Outside of that, everyone was helpful. It was a good central location for him to pick up the equipment and return it.

Tyler Pustina 
Rating:
2.0

This is a mobile pick up only site. I struggled getting the lock open to retrieve my key and no one was there to help. The dolly and blankets I ordered were not in the van, and there was no one there to help. The employee of the hardware store was very kind, but there was nothing she could do for me. I ended up leaving an hour after I planned because of these problems.

JENNIFER SCHILDT 
Rating:
5.0

Customer did not leave a comment.

Amelia Hoffbeck 
Rating:
3.0

I was not aware of the charges and it was not explained to me in a manner that I would understand

Michael Quinto 
Rating:
5.0

Much better than other locations in town that I have been to.

Erik Olson 
Rating:
5.0

Staff was very friendly, helpful and professional. Great experience!

James SKOWRONSKI 
Rating:
5.0

Customer did not leave a comment.

Julie Tayloe 
Rating:
5.0

Nothing everything was great!

Michelle Sailing 
Rating:
5.0

Customer did not leave a comment.

Rob KUETHER 
Rating:
5.0

Customer did not leave a comment.

Kiersten Orth 
Rating:
5.0

Customer did not leave a comment.

Alese Kaul 
Rating:
5.0

Excellent Customer Service

Sandra Mann 
Rating:
1.0

Two differ quotes. Personal could not answer a simple question about the rental. Contract states different rental amount and mileage amount. Uhaul customer service treated me like I was an idiot. Stopped at a stop sign while driving the truck and garbage including alcoholic bottles flew out from under the seat. Wrong mileage I was charged for. I was blown off and will never use uhaul again nor go into and spend my money at that ace hardware! Extremely disappointed.

Renee Guthrie 
Rating:
5.0

Customer did not leave a comment.

je furman 
Rating:
5.0

Customer did not leave a comment.

Robin Thurow 
Rating:
5.0

The service advisory who helped us was outstanding!

JUDY HAM 
Rating:
2.0

No cell phone service Took 30 min to drop truck off and finish the process on the mobile app

Andrew Hanas 
Rating:
5.0

Customer did not leave a comment.

Robert Martin 
Rating:
5.0

None.

Ayele Dossavi 
Rating:
5.0

Customer did not leave a comment.

janet Hornik 
Rating:
5.0

Customer did not leave a comment.

Carla Gilchrist 
Rating:
5.0

Customer did not leave a comment.

Kenneth Miska 
Rating:
5.0

Customer did not leave a comment.

Larry Faines 
Rating:
5.0

Customer did not leave a comment.

Michael Topping 
Rating:
5.0

There were some issues based on pick up (see above) that the personnel at drop off were able to correct for me. The staff at drop off were more professional and listened to my concerns.

Anne Kaiser 
Rating:
5.0

Customer did not leave a comment.

Robbie MIKKELSON 
Rating:
5.0

Customer did not leave a comment.

Logan Loeffelholz 
Rating:
5.0

Customer did not leave a comment.

David Marx 
Rating:
5.0

Customer did not leave a comment.

Trinetri Ghosh 
Rating:
5.0

Customer did not leave a comment.

Zachary Epstein 
Rating:
5.0

Very well run, hard to think of any significant improvements.

Martin Nelson 
Rating:
5.0

Customer did not leave a comment.

Gary Fox 
Rating:
5.0

Customer did not leave a comment.

Michael Rigby 
Rating:
5.0

Incorrect invoice

Nikunj M 
Rating:
5.0

Josh at Ace Hardware in Middleton, WA was great

Steve Garrison 
Rating:
3.0

Went to pick up trailer in Mazomanie, WI (where our reservation was suppose to be) and they did not have a trailer! The lady at Mazo hardware location called around and found us a trailer in Middleton which was 22 miles further away. This was not a good experience with U-Haul

Kim Withers 
Rating:
4.0

Customer did not leave a comment.

Mary Reinders 
Rating:
5.0

Customer did not leave a comment.

Jerry Wehr 
Rating:
1.0

Customer did not leave a comment.

Titus Dutcher 
Rating:
5.0

Customer did not leave a comment.

Michael Fannin 
Rating:
5.0

Customer did not leave a comment.

Jennifer Schildt 
Rating:
5.0

The customer service agent was great, curtuous, friendly, and thorough. Thank you

NABIL HADJ-KACEM 
Rating:
5.0

Customer did not leave a comment.

JEFF ELSOFFER 
Rating:
5.0

Excellent experience overall. Vehicle was in great condition. Process was very smooth.

Michael Knapstein 
Rating:
5.0

Customer did not leave a comment.

Dave Frisell 
Rating:
5.0

Customer did not leave a comment.

HELEN WAGABAZA 
Rating:
5.0

Staff were very responsive and helpful.

Mark Meanwell 
Rating:
5.0

Customer did not leave a comment.

Sandra Blumer 
Rating:
5.0

Customer did not leave a comment.

Debra Dunnryan 
Rating:
4.0

Customer did not leave a comment.

Joseph Pavlic 
Rating:
5.0

excellente services

Angie gonzalez 
Rating:
4.0

I found Tony at the Ace Hardware in Middleton Wisconsin a wonderful person to work with to get this U-Haul squared away! Thank you very much

Camille Bernier 
Rating:
5.0

The mobile return sucks! It wouldn't upload the picture of the odometer and gas gauge.

Brian Vanko 
Rating:
5.0

Customer did not leave a comment.

Francis DelVecchio 
Rating:
5.0

Customer did not leave a comment.

Benjamin Weisensel 
Rating:
4.0

Customer did not leave a comment.

Linda Bolish 
Rating:
4.0

Customer did not leave a comment.

Mary McNally 
Rating:
5.0

Customer did not leave a comment.

Mark Reihl 
Rating:
5.0

Customer did not leave a comment.

Emily Gordy 
Rating:
4.0

Staff there was great and very helpful

Tess Burant 
Rating:
5.0

We rented a van for a small move. We went about 480 miles. The experience using the van was good, but I did feel it was a bit pricey. Rather than give us a full tank when renting it, it was a bit over half a tank. You have to return it the same or above or they charge you. Its a bit hard to get it just slightly over half a tank. We were also quoted the first 300 miles are free, but when we went to pick it up it was only 125. Hmmm, at that point it was too late, we needed it and didn't have time to argue. Other than that, I would rent it again.

Roderick Prest 
Rating:
5.0

Really easy drop off.

Nick DeNardis 
Rating:
5.0

Customer did not leave a comment.

Barbara Weber 
Rating:
5.0

They were efficient, kind, knowledgeable, and the van was clean and worked great. It's exactly what I need from a rental experience. I rent often for my company and I will be using this as my primary rental location.

Marguerite Luksik 
Rating:
5.0

Customer did not leave a comment.

Madeline Procell 
Rating:
5.0

Customer did not leave a comment.

MICHAEL MASTIN 
Rating:
5.0

Customer did not leave a comment.

SONJA JOHNSON 
Rating:
4.0

Customer did not leave a comment.

Michelle Plautz 
Rating:
5.0

The person who helped us with the rental and return at this location was Josh. He was very helpful and easy to work with.

HELEN WAGABAZA 
Rating:
5.0

Customer did not leave a comment.

Kelly Johnson 
No reviews have been submitted for this location.

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