Customer Reviews for Accurate Mini Storage
(U-Haul Neighborhood Dealer)

273 reviews

6103 Knoble Rd E   Frederickson, WA 98387
(End of Canyon Rd make left and 1 mile down on the Left)

(253) 847-7066

Office Hours

  • Mon-Sat: 9:30 am–5:30 pm
  • Sun: Closed

Services at this Location:

Contact Us

(253) 847-7066

6103 Knoble Rd E
Frederickson, WA 98387
(End of Canyon Rd make left and 1 mile down on the Left)

Services at this Location:

Office Hours

  • Mon-Sat: 9:30 am–5:30 pm
  • Sun: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
5.0

Customer did not leave a comment.

Tracey J Sims 
Rating:
5.0

Nothing. Everything was great.

Pamela A Herndon 
Rating:
5.0

Lolita was very professional made you feel at home wonderful woman loving humor Gas gauge not working properly

RONNIE FLORES 
Rating:
5.0

Customer did not leave a comment.

Lori Mendiola 
Rating:
5.0

The people here are great and friendly..service was good and the vehicle was in good condition clean and full of fuel

RODNEY CARSNER 
Rating:
5.0

Love the staff Always accommodating

Martha Davis 
Rating:
5.0

Customer did not leave a comment.

John Garcia 
Rating:
4.0

Customer did not leave a comment.

Jason Pingrey 
Rating:
5.0

Customer did not leave a comment.

Daniel Brown 
Rating:
5.0

Customer did not leave a comment.

Laau Simi 
Rating:
5.0

I don’t like how you can’t pay cash and how the estimated cost is taken out and then the real cost,it ties your money up for a couple of days when you take the estimated cost out.

Katharina Blancas 
Rating:
5.0

Customer did not leave a comment.

Burt Arthur 
Rating:
5.0

Customer did not leave a comment.

Judith Graham-Lenford 
Rating:
5.0

This was my first experience with renting a u-haul, and it was a wonderful experience. 😊

Tracey J Sims 
Rating:
4.0

Customer did not leave a comment.

Jose Rogers 
Rating:
5.0

Customer did not leave a comment.

Susana Serna 
Rating:
1.0

There is no defined parking for customers to leave their vehicle. There are also no signs indicating where you cannot park. If you guess improperly and park in the wrong spot, you will receive multiple phone calls informing you that you will be towed. Will not use this location again.

Ronda Myhre 
Rating:
5.0

Customer did not leave a comment.

Philip Wise 
Rating:
5.0

Customer did not leave a comment.

Jeremiah Ivaska 
Rating:
5.0

Customer did not leave a comment.

Hailey Leblanc 
Rating:
5.0

Nice friendly service

Charles Duggins 
Rating:
4.0

Customer did not leave a comment.

ARLOA MCLAIN 
Rating:
5.0

Kris is very knowledgeable and helpful.

GEORGE WIGHTMAN 
Rating:
5.0

Customer did not leave a comment.

TROY MILSTEN 
Rating:
5.0

Customer did not leave a comment.

JAMES HAYES 
Rating:
5.0

Very helpful and friendly

TED KRAUS 
Rating:
5.0

Customer did not leave a comment.

MCKRAY MICHAEL KOHN 
Rating:
5.0

Customer did not leave a comment.

George Wightman 
Rating:
5.0

Customer did not leave a comment.

DAVID REYNOLDS 
Rating:
5.0

Everything was perfect from calling in and then going to pick up the truck. The agent George was very kind, answered all my questions. He was very professional, friendly and knew the product very well.

CHRISTINE BARTLESON 
Rating:
5.0

The vehicle was good, the pick up location was good but the overall price was absolutely insane. The mileage rate was absolutely overpriced and makes it very unaffordable to use your services. I will look for other avenues in the future

Bryan Church 
Rating:
5.0

Customer did not leave a comment.

Erith Hawkins 
Rating:
5.0

Customer did not leave a comment.

BARBARA CASTRO 
Rating:
4.0

Customer did not leave a comment.

Steven Boynton 
Rating:
4.0

Customer did not leave a comment.

Kim Lucille 
Rating:
5.0

Very smooth and efficient process, picking up the van and dropping it off. Friendly staff, very nice....

RICHARD SMITH 
Rating:
5.0

Customer did not leave a comment.

Joshua Monod 
Rating:
5.0

Customer did not leave a comment.

Brandon Ross 
Rating:
5.0

Customer did not leave a comment.

DARYL T PARKER 
Rating:
5.0

The appliance truck needed to have a fold down bar to make it easier to balance the load

Debra Maulin 
Rating:
3.0

They said I could have the rental for one date but wrote down a different date and then I got charged for more days. They also said I couldn't do a long distance move unless I got the extra insurance. So I had to pay an extra 254$ for insurance i didn't want or need.

Matthew Rubalcaba 
Rating:
5.0

Customer did not leave a comment.

LATASHA LOVE 
Rating:
5.0

Customer did not leave a comment.

MARC ANDERSCH 
Rating:
5.0

Customer did not leave a comment.

Bryan KING 
Rating:
3.0

The guy was helpful and nice. The location itself was not great. The facilities need to be upgraded

Orville Stange 
Rating:
5.0

Nothing. Everything went perfectly. The owners were friendly and maintained their grounds well. Highly recommend!

MICHAEL KELLY 
Rating:
2.0

The trailer lights did not work, we had to go to 2 different locations to get them fixed. It delayed us by 4 hours.

JESSICA MCKENZIE 
Rating:
5.0

This location had the best customer service and the cleanest equipment I've ever rented from UHaul.

Jason Kauffung 
Rating:
5.0

N/A

JUDITH GRAHAM-LENFORD 
Rating:
5.0

Customer did not leave a comment.

SINAMONI SIKA 
Rating:
5.0

Customer did not leave a comment.

Suzanne Morales 
Rating:
5.0

Customer did not leave a comment.

regina pittman 
Rating:
5.0

Customer did not leave a comment.

Deborah Kanavan 
Rating:
5.0

After being told to pick up the truck at the s meridian location, we were told it was at another location. The clerk at the meridian location refused to give us an address. He proceeded to give us verbal directions that were AWFUL. so we googled uhaul and got the directions to another location. That person gave us the street address of the Knoble Rd. location. The lady there was very nice and efficient. By that time we had wasted time and gas and it caused us problems with getting our job done and our help home.

Jason Voelk 
Rating:
5.0

You were great.

Charles Workman 
Rating:
5.0

I can not think of anything

Terry Cabalquinto 
Rating:
4.0

Customer did not leave a comment.

Terry Cabalquinto 
Rating:
5.0

Fantastic folks at this facility! Couldn't have been more pleased with the service.

JAMES THOMPSON 
Rating:
5.0

Great customer service.I even received a call when I was running late for my appointment.

James Graham 
Rating:
5.0

Customer did not leave a comment.

Joseph Parker 
Rating:
5.0

Vehicle up to date and very clean. Representatives are very accommodating and very professional. I will use this UHaul location everytime!!!

Pamela Herndon 
Rating:
5.0

Customer did not leave a comment.

Tina Martinez 
Rating:
5.0

Customer did not leave a comment.

John Jimenez 
Rating:
4.0

Customer did not leave a comment.

anthony braun 
Rating:
5.0

Csr was friendly, helpful and professional; all customer service experiences should go so well.

Greg Brandt 
Rating:
5.0

The person who attended to me was very user-friendly and treated me the way she would have wanted to treated I felt. GRATITUDE to her and THANKS!! P.S. I shall be a repeat user at the location

PATRICK KENDRICK 
Rating:
5.0

I was in desperate need of a van at short notice and they had wine! Very nice customer service on a busy Saturday. Much appreciated! Thank you!

Lori Williams 
Rating:
5.0

Customer did not leave a comment.

Mike Gershick 
Rating:
5.0

Customer did not leave a comment.

FREDERICK ROTH 
Rating:
5.0

Customer did not leave a comment.

Shannon Hunt 
Rating:
4.0

Customer did not leave a comment.

David Riddle 
Rating:
4.0

Gas was below where we were told it was. Back of truck was not clean.

Nicole Sabovich 
Rating:
4.0

Customer did not leave a comment.

Terrance Adams 
Rating:
4.0

The lady was very sweet.

Carleen Combs 
Rating:
5.0

Customer did not leave a comment.

James Morrison 
Rating:
5.0

Customer did not leave a comment.

KATHY BRANT 
Rating:
5.0

keep doing what you do well. enjoyed my rental this time around.

Manny Garibay 
Rating:
3.0

My order was placed: I was given the address to pick up the truck. however, the truck was not there or reserved. This location stated the truck was at a different location. That location is not have reserved truck. However, at the location I was sent to, they did have a truck available. I was given a 'drop off" location..See me comments for drop off location

alveron vetter 
Rating:
3.0

Customer did not leave a comment.

DAVID MILLER 
Rating:
5.0

The only thing you could do to make the experience any better would be to make it free..... Just kidding... Great lady who helped us, great trailer... can't say anything but good about this...

Tim Tracy 
Rating:
5.0

I’ve used this location 3-4 times now and have been very pleased with the equipment and customer service. I will use them again and have recommended them to others.

Dorilynne Gore 
Rating:
5.0

No say...

Sofronio Jimenez 
Rating:
5.0

Customer did not leave a comment.

Pamela Woods 
Rating:
5.0

easy to rent and return. good experience.

Bruce Hall 
Rating:
5.0

Customer did not leave a comment.

FRANK GEIB 
Rating:
5.0

It was a great experience from start to finish. The U-Haul Person working at this location was very helpful and made my moving experience much less stressful. She was very kind, pleasant, and professional. I would recommend this location to anyone.

lisa york 
Rating:
5.0

Gentleman that helped me was excellent.

Scott Matkin 
Rating:
5.0

My better than average rating for these locations DOES NOT reflect my overall satisfaction. The reservation process was HORRIBLE! I drove 600 miles on a very carefully planned trip which included other activities in other cities and picking up a trailer on Sunday a.m. near the cargo pick location was the biggest part of that planned trip. To my surprise!! I received a call on Friday stating that there would not be a trailer available-(of any size)!!! I was told I could get one just 20-minutes away.. (oh by the way...) THEY ARE NOT OPEN ON SUNDAY! ARE YOU KIDDING ME?? MY ONLY OPTION WAS TO: CANCEL MY PLANS FOR THE WHOLE DAY! DRIVE 40-MILES FROM WHERE I WAS AT THE TIME TO PICK UP MY VEHICLE, PAY BRIDGE TOLL, DRIVE 1-HR TO PICK-UP THE TRAILER AT THE ABOVE LOCATION. TOW THE TRAILER BACK IN TRAFFIC 2-HRS, and FIND A PLACE TO PARK THIS MONSTER. THEN ON SUNDAY TOW IT BACK OVER THE BRIDGE...PAY TOLL$$ and PICK UP THE LOAD AT THE SCHEDULED 9:30AM TIME. This process literally took the entire rest of my day-as the surprise was around noon. Question...would you be happy?? I must say the agents at both the pick-up and delivery U-Haul facilities could NOT have been nicer!!!! YOUR CUSTOMER SERVICE DEPARTMENT, ON THE OTHER HAND, COULD DEFINITELY TAKE SOME TIPS! Absolutely zero consideration for the incredible inconvenience this was causing. Acted like it was the norm, to be expected*&^%$ I was given the option to cancel and I could have $40-$50 "just let me know now". How valuable is a vacation day to you? All I heard on the call was what U-Haul could NOT do...not what you COULD do. I am in a sales position and pride myself on usually trying to only comment when I have a positive experience because, we never hear the "good-stuff", but in this case, management needs to know how customers are treated.

deborah Holden 
Rating:
5.0

Love this place 3 time renting from here! Would recommend to anyone

Deidra Ladsten 
Rating:
5.0

Customer did not leave a comment.

Bradley Keough 
Rating:
5.0

Customer did not leave a comment.

David Hayes 
Rating:
5.0

Everything worked and they showed us how to use the trailer. Also told us which hitch mount we'd need for our truck.

Lisa Tollefson 
Rating:
5.0

The truck was super clean! And the folks were very friendly!

Stephanie Sears 
Rating:
4.0

Speed up the process, came in day before to get it lined up to spend awhile the day of pick up

Brandon Hunt 
Rating:
5.0

Customer did not leave a comment.

KRYSTAL SHIELDS 
Rating:
5.0

Customer did not leave a comment.

todd mcfarland 
Rating:
5.0

Nothing. It worked great.

Daniel Beers 
Rating:
4.0

Customer did not leave a comment.

Brittany Zagorodney 
Rating:
5.0

Customer did not leave a comment.

Virginia Rimestad 
Rating:
4.0

Customer did not leave a comment.

Naomi K. Oldfield 
No reviews have been submitted for this location.

Additional Services at this Location

  • Moving Trucks

    We have the largest selection of new trucks!

  • Trailers & Towing

    Our cargo and utility trailers start at $14.95!

  • Moving Supplies

    We sell hundreds of products to make moving easier!

Back
To Top