Customer Reviews for Access Self Storage
(Distribuidor de U-Haul del vecindario)

1756 comentarios

475 Arbor Hill Rd   Kernersville, NC 27284

(336) 497-3396

Location Hours

  • Lun. - sáb.: 9 a. m. - 6 p. m.
  • Dom.: cerrado

Services at this Location:

Contáctanos

(336) 497-3396

475 Arbor Hill Rd
Kernersville, NC 27284

Services at this Location:

Location Hours

  • Lun. - sáb.: 9 a. m. - 6 p. m.
  • Dom.: cerrado
  • Inspección gratuita del remolque
  • Devolución del cliente 24 horas

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
5.0

The process was very easy and the staff very helpful and accommodating.

John S. 
Clasificación:
5.0

Professional service from courteous professionals.

HENRY F. 
Clasificación:
1.0

When I received the uhaul truck, the gas tank was well below half a tank but when I went to return the truck I was told that there's no way possible the truck wasn't at the half way mark. If this was true I wouldn't have had to stop to fill up the tank within 10 minutes of being on the road. When I mentioned this to the owner of the place, he started yelling and over talking me which is what lead me to leaving this review. He didn't take time to hear my concerns and didn't care to accommodate me. I have rented from them 3 times prior to this incident and everytime the service wasn't its best. But this time was my last time.

Lisa P. 
Clasificación:
4.0

El cliente no dejó un comentario.

TERRI B. 
Clasificación:
5.0

El cliente no dejó un comentario.

CHRISTOPHER G. 
Clasificación:
5.0

El cliente no dejó un comentario.

RONALD C. 
Clasificación:
5.0

I rented from this location a number of times. Every time the service was top notch.

Milton B. 
Clasificación:
2.0

The person I spoke with after the drop off was efficient but rather rude. He did however give me a break on leaving some plastic sheeting in the truck which I appreciated.

Christine D. 
Clasificación:
5.0

This is the only place I like to go for a Uhaul. This is a friendly and top notch location.

Annette K. 
Clasificación:
1.0

The computers were down on the day we came to pick up our vehicle, which we completely understand. However, the staff was rude, and made our moving experience that much more stressful. Additionally, a manager named James called us and said that he apologized would provide us with a $50 discount coupon via email The moment we finished our phone call, which was last Friday and I have yet to receive it. When I followed up with him via text on Monday and confirmed my email address, he texted back “ OK “ but we still haven't received the email coupon or any further correspondence from him. This manager James volunteered the coupon proposal, and we can't understand why he had no intention of sending it, he would waste our time explaining the whole bad experience and going through all of those motions. It's all a bit too strange for us, but I can say that after having used U-Haul for the past seven years, I would sooner rent a friends camel and cart before I would use U-Haul again.

Everett D. 
Clasificación:
5.0

Uhaul was a great choice!

David S. 
Clasificación:
5.0

El cliente no dejó un comentario.

WILSON R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Yadira G. 
Clasificación:
4.0

El cliente no dejó un comentario.

Ronald S. 
Clasificación:
5.0

El cliente no dejó un comentario.

JOSEPH W. 
Clasificación:
5.0

They are great

Elaine F. 
Clasificación:
5.0

El cliente no dejó un comentario.

Arlene T. 
Clasificación:
5.0

El cliente no dejó un comentario.

LORI G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Alex J. 
Clasificación:
5.0

ND

Iris B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Stephen T. 
Clasificación:
2.0

I feel like the pricing is very vague....I was thinking I'd spend $70 or so but that turned into almost $200 🙄

timothy M. 
Clasificación:
5.0

Very well organized and efficient

Duane S. 
Clasificación:
5.0

El cliente no dejó un comentario.

SYLVIA C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Christian P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jeffrey S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Joshua M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Karen R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Darle W. 
Clasificación:
5.0

El cliente no dejó un comentario.

ROBERT S. 
Clasificación:
5.0

El cliente no dejó un comentario.

BOYCE S. 
Clasificación:
4.0

Good location. Had what I needed. Helped me do the job.

BRIAN E. 
Clasificación:
5.0

El cliente no dejó un comentario.

SACHA R. 
Clasificación:
5.0

Quick and easy.

Alan S. 
Clasificación:
4.0

El cliente no dejó un comentario.

DAVID B. 
Clasificación:
5.0

A very pleasurable experience both the gentleman and the woman were very helpful in the return and rental of the storage units was very easy. They are both wonderful employees.

DONNA H. 
Clasificación:
5.0

Wonderful drop off experience!

Constance Z. 
Clasificación:
4.0

El cliente no dejó un comentario.

RICKY B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Gary B. 
Clasificación:
5.0

Came right out to assist the drop off. Very easy...

JOSEPH M. 
Clasificación:
5.0

Very organized and friendly. Great company representing your brand.

David T. 
Clasificación:
5.0

Let people know that by chance if it happens to rain that your things would get wet. It started to rain before we got done unloading and once it stopped raining. As we were unloading the rest of the things on the left side of the truck, everything was wet. (mattress and recliner) Not happy with that part of the rental. It should be covered in the insurance that you are required to take out.

TERESA W. 
Clasificación:
5.0

Staff were very helpful.

SUSAN R. 
Clasificación:
5.0

Nada

Robert B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Tori S. 
Clasificación:
5.0

George was very helpful.

RUTH A. 
Clasificación:
5.0

Very easy to get the rental very nice people and truck was spotless clean inside

BILLIE H. 
Clasificación:
4.0

El cliente no dejó un comentario.

Cameron P. 
Clasificación:
1.0

The Uhaul itself was a good experience. However, the place I picked it up from were unfriendly, gruff and had poor customer service and talked to me extremely rude, all because I asked for help because I couldn't understand the 24 hour pickup instructions. I would only recommend this pickup site to my worst enemy,

Claire B. 
Clasificación:
5.0

El cliente no dejó un comentario.

michael C. 
Clasificación:
4.0

El cliente no dejó un comentario.

Donald S. 
Clasificación:
5.0

El cliente no dejó un comentario.

BOYCE S. 
Clasificación:
5.0

All was great!!

Ginger A. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jerry L. 
Clasificación:
5.0

El cliente no dejó un comentario.

MARTHA A. 
Clasificación:
5.0

Both employees I worked with in my last two trips were very helpful and courteous. They are always great to work with, and I appreciate their help with my moving experience.

Michael G. 
Clasificación:
5.0

El cliente no dejó un comentario.

James B. 
Clasificación:
5.0

Both of the people I met were awesome and kind and the entire place was nice and neat Very well-maintained

Wade S. 
Clasificación:
5.0

El cliente no dejó un comentario.

James B. 
Clasificación:
5.0

Very helpful and will definitely use this location for all future needs

JAMES C. 
Clasificación:
5.0

No leg room in small truck. I am only 6'3" but my legs were against the dash. No adjustment possible.

Allen F. 
Clasificación:
3.0

The extra equipment I ordered was not in the vehicle. Please make sure it is for other customers.

Kristen D. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jerry H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jeffrey D. 
Clasificación:
5.0

UHAUL ROCKS!! BEING USING YOUR EQUIPMENT FOR OVER 30 YEARS. ALWAYS 5 STARS. THANKS GUYS DWIGHT J MATTOX

Dwight M. 
Clasificación:
5.0

Super helpful gentleman , George helped me out stayed late on Sat to make sure I was able to get the truck for our moving needs .

Elizabeth H. 
Clasificación:
5.0

Nothing. Staff was friendly and professional

John W. 
Clasificación:
5.0

Very friendly staff. Truck was clean and well maintained. Will use this company again.

RICHARD H. 
Clasificación:
3.0

The equipment was fine. The service was okay. My big gripe is the lady working the counter was not wearing a mask and the counter had no shield. Her conversation indicated she was not onboard about protecting the customers during the transaction. I would have rated this site much higher had they showed even minimum standards.

ROBERT JOHN H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Terry A. 
Clasificación:
5.0

Great folks!

JACK E. 
Clasificación:
5.0

What a fantastic experience. Such great people. Don't go anywhere else!

WESLEY R. 
Clasificación:
5.0

Can't think of anything

Kim H. 
Clasificación:
5.0

Awesome in every way! George is fabulous!

Jack E. 
Clasificación:
5.0

Great place, thank you.

Ceferino R. 
Clasificación:
5.0

El cliente no dejó un comentario.

ALISON R. 
Clasificación:
5.0

El cliente no dejó un comentario.

CECIL L. 
Clasificación:
5.0

El cliente no dejó un comentario.

WENDY S. 
Clasificación:
5.0

Nothing at all. You guys were awesome

THEODORE H. 
Clasificación:
5.0

El cliente no dejó un comentario.

randy H. 
Clasificación:
5.0

El cliente no dejó un comentario.

CHERRY L. 
Clasificación:
1.0

I arrived at my original pickup location to find that the equipment was not ready for pickup. I spent an hour on hold or working with a rep to find new equipment. I had to then drive to another location. When I got to that location the software was buggy (connection issues) and the approval process (at almost midnight) was sloppy. My wife had to be woken up at home. Then the truck check engine light was on.

Adam E. 
Clasificación:
3.0

Staff refused to wear a mask, didn't even care about the risk they put me in.

William P. 
Clasificación:
5.0

The lady & gentleman that assisted me with renting the vehicle transport trailer were super nice and helpful. I will definitely recommend this place to others as well as use it for any future rentals. Thanks! Kenny Eisenhauer

Kenneth E. 
Clasificación:
5.0

El cliente no dejó un comentario.

Latoya W. 
Clasificación:
5.0

El cliente no dejó un comentario.

ROJELIA H. 
Clasificación:
5.0

El cliente no dejó un comentario.

CHARLENE L. 
Clasificación:
5.0

El cliente no dejó un comentario.

Steven C. 
Clasificación:
5.0

Y'all are doing a good job

Wade S. 
Clasificación:
5.0

El cliente no dejó un comentario.

JEREMY B. 
Clasificación:
5.0

Na

jeff S. 
Clasificación:
5.0

El cliente no dejó un comentario.

ROJELIA H. 
Clasificación:
3.0

Questioned about the why i had a hand truck an not an appliance dolly?

Kelvin F. 
Clasificación:
1.0

El cliente no dejó un comentario.

Jason P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Thomas B. 
Clasificación:
5.0

Have the key drop off location be a bit clearer

Jeremy S. 
Clasificación:
5.0

El cliente no dejó un comentario.

David C. 
Clasificación:
5.0

You are doing an excellent job!

Stephen S. 
Clasificación:
5.0

Very friendly and helpful, I've used U-haul before and this location is far and away superior to my previous experience. I highly recommend these guys!

Todd T. 
Clasificación:
5.0

Great customer service before, during and after the rental. George and Terri are fantastic.

Rick G. 
No se han enviado comentarios para esta ubicación.

Additional Services at this Location

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