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Rachel E.
Customer Reviews for Access Self Storage
(Distribuidor de U-Haul del vecindario)
Testimonials From Recent Customers
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I have this location more then once and by far they do a great job and great service. I will in the future use them again and will refer them to anyone
Brian C.I'm always treating like the only customer there. With dignity and respect! I been going there since 2006
MICHAEL S.Personnel were very friendly and helpful, but there were issues with the equipment. It appeared to be in good condition when picked up but issues arose during use. Make sure to check tire pressures and equipment function.
Erin C.Terri was very professional and helpful. I definitely will do more future business.
JIMMY G.No recommendations. Overall experience was excellent.
joe S.Appliance dolly was old and hard to use. Replace with a new one.
Randy S.Excellent and friendly service.
WAYNE B.On the first visit, I felt very unwelcomed and was given a very rude attitude.
Christopher J.great kind and helpful Terri Lynn made it so easy!!
GERALD H.The best rental place in the area.
MICHAEL L.Store person had to scan my DL. What is point of having login and DL in system if you have to rescan every time? Also original reservation was from Clemmons, 22 plus mikes from Kernersville and only needed 15 ft truck but paid for 20 ft because uhaul did not have 15 available.
JOSEPH C.I requested a truck with a ramp. I didnt get it. I requested a dolly. Didnt get it. The check engine light came on and stayed on my entire trip. This gave me a panic attack.
MARIAH D.The process was very easy and the staff very helpful and accommodating.
John S.Professional service from courteous professionals.
HENRY F.When I received the uhaul truck, the gas tank was well below half a tank but when I went to return the truck I was told that there's no way possible the truck wasn't at the half way mark. If this was true I wouldn't have had to stop to fill up the tank within 10 minutes of being on the road. When I mentioned this to the owner of the place, he started yelling and over talking me which is what lead me to leaving this review. He didn't take time to hear my concerns and didn't care to accommodate me. I have rented from them 3 times prior to this incident and everytime the service wasn't its best. But this time was my last time.
Lisa P.I rented from this location a number of times. Every time the service was top notch.
Milton B.The person I spoke with after the drop off was efficient but rather rude. He did however give me a break on leaving some plastic sheeting in the truck which I appreciated.
Christine D.This is the only place I like to go for a Uhaul. This is a friendly and top notch location.
Annette K.The computers were down on the day we came to pick up our vehicle, which we completely understand. However, the staff was rude, and made our moving experience that much more stressful. Additionally, a manager named James called us and said that he apologized would provide us with a $50 discount coupon via email The moment we finished our phone call, which was last Friday and I have yet to receive it. When I followed up with him via text on Monday and confirmed my email address, he texted back “ OK “ but we still haven't received the email coupon or any further correspondence from him. This manager James volunteered the coupon proposal, and we can't understand why he had no intention of sending it, he would waste our time explaining the whole bad experience and going through all of those motions. It's all a bit too strange for us, but I can say that after having used U-Haul for the past seven years, I would sooner rent a friends camel and cart before I would use U-Haul again.
Everett D.Uhaul was a great choice!
David S.They are great
Elaine F.ND
Iris B.I feel like the pricing is very vague....I was thinking I'd spend $70 or so but that turned into almost $200 🙄
timothy M.Very well organized and efficient
Duane S.Good location. Had what I needed. Helped me do the job.
BRIAN E.Quick and easy.
Alan S.A very pleasurable experience both the gentleman and the woman were very helpful in the return and rental of the storage units was very easy. They are both wonderful employees.
DONNA H.Wonderful drop off experience!
Constance Z.Came right out to assist the drop off. Very easy...
JOSEPH M.Very organized and friendly. Great company representing your brand.
David T.Let people know that by chance if it happens to rain that your things would get wet. It started to rain before we got done unloading and once it stopped raining. As we were unloading the rest of the things on the left side of the truck, everything was wet. (mattress and recliner) Not happy with that part of the rental. It should be covered in the insurance that you are required to take out.
TERESA W.Staff were very helpful.
SUSAN R.Nada
Robert B.George was very helpful.
RUTH A.Very easy to get the rental very nice people and truck was spotless clean inside
BILLIE H.The Uhaul itself was a good experience. However, the place I picked it up from were unfriendly, gruff and had poor customer service and talked to me extremely rude, all because I asked for help because I couldn't understand the 24 hour pickup instructions. I would only recommend this pickup site to my worst enemy,
Claire B.All was great!!
Ginger A.Both employees I worked with in my last two trips were very helpful and courteous. They are always great to work with, and I appreciate their help with my moving experience.
Michael G.Both of the people I met were awesome and kind and the entire place was nice and neat Very well-maintained
Wade S.Very helpful and will definitely use this location for all future needs
JAMES C.