Customer Reviews for Access Self Storage
(U-Haul Neighborhood Dealer)

2,201 comentarios

475 Arbor Hill Rd   Kernersville, NC 27284

(336) 497-3396

Horario

  • Mon–Sat
    9 a. m. - 6 p. m.
  • Domingo
    Cerrado

Servicios en esta ubicación:

Contáctanos

(336) 497-3396

475 Arbor Hill Rd
Kernersville, NC 27284

Servicios en esta ubicación:

Horario

  • Mon–Sat
    9 a. m. - 6 p. m.
  • Domingo
    Cerrado
  • Inspección gratuita del remolque
  • Devolución del cliente 24 horas

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
4.0

El cliente no dejó un comentario.

Joel D. 
Clasificación:
5.0

El cliente no dejó un comentario.

August C. 
Clasificación:
1.0

check engine light was on when entering the vehicle. gas was below quarter of a tank, but was expected a full tank upon return. i'm original pickup spot was with 5 miles for residence but last minute was move to 20 miles away from residence. all of these issues costed me even MORE money.

Kaitlyn P. 
Clasificación:
5.0

Keep your nice staff to help us.

Doris T. 
Clasificación:
5.0

Great service!!

SARAH J T. 
Clasificación:
5.0

El cliente no dejó un comentario.

andrea P. 
Clasificación:
5.0

Great people, great service!

Shayne H. 
Clasificación:
5.0

Ron and everyone else was very nice and friendly.

Joseph H. 
Clasificación:
5.0

I have rented equipment from this location often and compared to all other locations this one is the best. I personally will deal with no other locations other than this one due to the personnel being so honest and knowledgeable. Robert Reed

Robert R. 
Clasificación:
5.0

Quick an easy. I was in and out in less than 20 minutes. Attendants were courteous and friendly. A much better experience. I pointed out the frayed strap and the attendant agreed that it should have been replace.

Ed B. 
Clasificación:
5.0

Everything was great.

Bishop M. 
Clasificación:
4.0

El cliente no dejó un comentario.

Annette L. 
Clasificación:
5.0

Not charge so much money

Joseph H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Phillip L. 
Clasificación:
5.0

El cliente no dejó un comentario.

Michael B. 
Clasificación:
5.0

Good satisfaction

JAMES H. 
Clasificación:
5.0

No improvement needed

Tim R. 
Clasificación:
5.0

Lot's of what looked and felt like dog hair embedded in seats, but everything else was very well maintained. Would not mention, accept for allergies! Everything else was great! Thank You Very Much! Sincerely' The Tate's P.S. The office staff is great!

sandra T. 
Clasificación:
5.0

El cliente no dejó un comentario.

Torrie J. 
Clasificación:
5.0

El cliente no dejó un comentario.

Rodrigo C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Brenda S. 
Clasificación:
5.0

I've used this U-Haul place a few times. Always a good experience.

WILLIAM S. 
Clasificación:
5.0

Extremely professional and friendly staff! Convenient location

Beverly C. 
Clasificación:
5.0

El cliente no dejó un comentario.

JAIME P. 
Clasificación:
5.0

The gentleman who checked me out is fantastic. Extremely professional and everything was extremely clean and well maintained including inside the store

Justin B. 
Clasificación:
5.0

Friendly staff easy pickup and drop off would definitely use them again

JOHN T. 
Clasificación:
5.0

Everything was excellent service from the beginning to end. George and Terry Lynn were exceptional. They looked after my needs for this rental, and I could not ask for a better place to rent a U-Haul. Thanks to both of you for all of your help. EXCELLENT experience

Linda S. 
Clasificación:
5.0

Friendly and courteous. Exceptional service and value. Highly recommended.

Robert C. 
Clasificación:
4.0

Nothing keep giving great customer service the way you're doing now

Loretta C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Mark S. 
Clasificación:
3.0

To whom it may concern, Last minute I rented a cargo trailer for 5 days one way drop off last minute do to recent long term medical condition that I recently was diagnosed with a long term medical condition (I can provide documentation if needed) by my Veterans Doctor ( I am Retired US Navy) to relocate as I now have to live with family. This was all unexpected However, I did turn it in early and would like to see about a refund to help myself with this sudden unplanned financial cost as this is causing myself a financial hardship and wanted to see if I can get a refund since equipment was turned in a couple days early. Can you assist me with that? I can be reached via email at tomhelms1976@yahoo.com or cell # 715-493-1701. Thank you for your time and have a great day. Very Respectfully, Thomas R. Helms

Thomas H. 
Clasificación:
4.0

El cliente no dejó un comentario.

Christopher T. 
Clasificación:
4.0

El cliente no dejó un comentario.

yolando S. 
Clasificación:
5.0

Absolutely great customer service!!!!

Beverly C. 
Clasificación:
5.0

Superb customer service

Steven S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Tyrone S. 
Clasificación:
4.0

El cliente no dejó un comentario.

Alicia S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Andrew P. 
Clasificación:
5.0

Personable service. Easy reservation, rental, and return process through office. Location was very convenient for us. Overall a great experience, and we will rent from them again when needed. After hours drop off by putting key in door available.

phil D. 
Clasificación:
4.0

I feel the cost was way too high. We had the truck less than a day and stayed in Kernersville. It was over $100. I was thinking it would be around $70. It is what it is.

David T. 
Clasificación:
5.0

None.

Ronald D. 
Clasificación:
5.0

El cliente no dejó un comentario.

Suzanne T. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jeff A. 
Clasificación:
5.0

El cliente no dejó un comentario.

yolando S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Boyce S. 
Clasificación:
5.0

They were kind, friendly and professional and open ahead of schedule!

Kayla A. 
Clasificación:
5.0

El cliente no dejó un comentario.

Tony M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Phillip B. 
Clasificación:
5.0

I didn't get his name, but he was the best.

Deborah A. 
Clasificación:
5.0

Keep up the good work!!

Melvin J. 
Clasificación:
1.0

The person running the office, Terri Lynn, is a very unprofessional and a rude individual. On more than one occasion, her demeanor was anything but friendly or kind. She doesn't know how to interact with the general public and it will potentially cost this establishment future customers. I know that my family will not be back to this location.

Teri B. 
Clasificación:
5.0

Truck that was rented sounded like it had front end issues when turning on the street. It also had noises coming from the transmission when starting from a stop.

Kevin C. 
Clasificación:
4.0

El cliente no dejó un comentario.

Lisa C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Scott M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Douglas H. 
Clasificación:
4.0

El cliente no dejó un comentario.

Betty B. 
Clasificación:
5.0

El cliente no dejó un comentario.

RANDY H. 
Clasificación:
5.0

Exceptional!! Outstanding!! They ho well above and far beyond in making sure your experience is as pleasant as possible! They've always exceeded expectations in the tightest of circumstances! I hope he never retires!!

Melvin J. 
Clasificación:
5.0

El cliente no dejó un comentario.

Andrea W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Elhanan B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Bruce F. 
Clasificación:
5.0

El cliente no dejó un comentario.

Robert F. 
Clasificación:
1.0

Several things went wrong renting from your company overall this was just one of the many things that I had to experience along the way trying to rent from this company. I had to wait over half a hour to get my truck. I was told I'd get a discount but it wasn't much.

GREGORY L. 
Clasificación:
2.0

Your prices are deceiving. I thought I was getting a set price. What suppose to be 39.95 ended up being $109. Plus had to refuel another $10. Got ripped off.

Hatti T. 
Clasificación:
5.0

Very satisfied

MICHAEL D. 
Clasificación:
5.0

Great customer service!

Brenda S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Melodie R. 
Clasificación:
4.0

Saturday was very busy and it resulted in me waiting almost 30 Minutes after my reservation time

Ken N. 
Clasificación:
5.0

Multiple rentals from this location. Always very quick and easy.

John R. 
Clasificación:
5.0

El cliente no dejó un comentario.

renae C. 
Clasificación:
5.0

Exceptional service every time. We love this location. They are always the one we keep coming back to.

Brian K. 
Clasificación:
5.0

Awesome. Thx!!

Jody B. 
Clasificación:
2.0

Rude lady at the desk.

kelley G. 
Clasificación:
3.0

El cliente no dejó un comentario.

Fred W. 
Clasificación:
5.0

Nothing. Very kind and helpful!!! Keep up the great work.

Philip W. 
Clasificación:
5.0

Great service

BEVERLY C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Sara L. 
Clasificación:
5.0

Drop off went well.

John T. 
Clasificación:
5.0

El cliente no dejó un comentario.

RANDY H. 
Clasificación:
5.0

El cliente no dejó un comentario.

James A. 
Clasificación:
5.0

Great customer service, nothing to improve 👍🙂🙂👍👌

Janusz S. 
Clasificación:
5.0

All good. Rented twice in the past 3 weeks. Great experiences both times.

Steve P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jeff S. 
Clasificación:
5.0

El cliente no dejó un comentario.

James B. 
Clasificación:
4.0

El cliente no dejó un comentario.

Ned S. 
Clasificación:
5.0

Passenger side headlight was not working. Not an issue for me since I did not drive at night.

Troy P. 
Clasificación:
5.0

Price was more than what was quoted online.

Channing B. 
Clasificación:
4.0

El cliente no dejó un comentario.

Gary T. 
Clasificación:
5.0

Everyone was very easy to work with and to accommodate our schedule and just pleasant people! Would definitely recommend this location.

Jeffrey J. 
Clasificación:
5.0

El cliente no dejó un comentario.

Gerry F. 
Clasificación:
3.0

The truck has so many issues, steering wheel was literally covering up my speedo due to not clocked right, wheels rusted like crazy to the lug bolts ( not safe ) oh yea, Check engine light even the clerk said it's been there for six months, the Steering issue was so bad, insanely loud cabin ( made me and my wife's head hurt) overpriced for just a day, extra charges for absolutely nothing. I am not happy at all with Uhaul, hopefully I'd never have to use them again.

Mustapha C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Gary V. 
Clasificación:
5.0

This employee was also very friendly, helpful & polite - a real nice guy. Many thanks for a great experience!

Mike E. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jacynthia S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Randy W. 
Clasificación:
5.0

The gentlemen at the location were great. The online check-in system was HORRIBLE!!!! I will never, ever use that system again. You need to improve

shelly B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Wade S. 
Clasificación:
5.0

Great service and easy rental!!

Charles G. 
Clasificación:
5.0

Great service and super easy!!

Charles G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Joseph H. 
No se han enviado comentarios para esta ubicación.

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