Customer Reviews for Access Self Storage DeSoto
(U-Haul Neighborhood Dealer)

150 comentarios

2140 N Hampton Rd   De Soto, TX 75115

(469) 530-2270

Horario de oficina

  • Mon-Sat: 9 am - 6 pm
  • Sun: Closed
Horario especial
  • 7/11/2025: 9:00 a. m. - 4:00 p. m.
  • 7/18/2025: 9:00 a. m. - 4:00 p. m.
  • 7/25/2025: 9:00 a. m. - 4:00 p. m.
  • 8/1/2025: 9:00 a. m. - 4:00 p. m.

Servicios en esta ubicación:

Contáctanos

(469) 530-2270

2140 N Hampton Rd
De Soto, TX 75115

Servicios en esta ubicación:

Horario de oficina

  • Mon-Sat: 9 am - 6 pm
  • Sun: Closed
Horario especial
  • 7/11/2025: 9:00 a. m. - 4:00 p. m.
  • 7/18/2025: 9:00 a. m. - 4:00 p. m.
  • 7/25/2025: 9:00 a. m. - 4:00 p. m.
  • 8/1/2025: 9:00 a. m. - 4:00 p. m.
  • Devolución del cliente 24 horas

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
5.0

Nothing to improve. Everything was great.

Denise T 
Clasificación:
4.0

El cliente no dejó un comentario.

CARLOS H 
Clasificación:
5.0

Nada

TAMMY C 
Clasificación:
5.0

Thank you so much. Have a blessed day.

ANGELA W 
Clasificación:
1.0

Owner did not help at all when lock box wouldn't open…did check in via U-HAUL app and said everything was good to go. Once I got to location, had to re-upload my drivers license, they had to call a personal contact to "verify" and also wanted to call employer to "verify" employment. This took almost an hour, as of course no HR department is open at 8pm. This is something that should be addressed during booking or the mobile pickup should only be available during business hours.

Brandi H 
Clasificación:
3.0

My experience with Uhaul has been going downhill for the last few rentals and this one may have topped the others. Please inform renters that they are not to leave vehicles on the premises prior to rental pickup. It was an inconvenience to get a phone call 6 hours after I picked up my rental saying that my personal vehicle needs to be moved or it will be towed. I use Uhaul for my business and I had a busy day that day. It was impossible for me to stop working to go move my vehicle. The owner states there was a sign on the gate. Once I returned I looked for said sign and there was a sign on the "storage entrance gate" which I never saw because I'm not utilizing the storage units I'm there for uhaul rental. The sign says patron parking only. However I am a patron right? The guy was very rude during our phone conversation and nothing he said made sense. Not to mention my rental was so raggedy. Broken driver mirror that moves everytime the wind blows causing you not to be able to see out the mirror to switch lanes, failing AC system, vents did not work so it was super hot inside the vehicle in 90 degree temps and the brakes still grinding after me reporting them the last time I rented 2 weeks prior. Never using this location again and probably will reconsider using uhaul altogether. I literally have an issue every time I rent.

KAMILAH J 
Clasificación:
5.0

El cliente no dejó un comentario.

Arlington J 
Clasificación:
4.0

El cliente no dejó un comentario.

SHERI H 
Clasificación:
4.0

Establish longer rental timeframes.

MAXINE W 
Clasificación:
5.0

Smooth ride

MARTHA H 
Clasificación:
1.0

El cliente no dejó un comentario.

KOFI G 
Clasificación:
5.0

No complaints everything works out at Access Storage in Desoto renting the uhauls

SHEMEKA B 
Clasificación:
5.0

El cliente no dejó un comentario.

TRAVIS W 
Clasificación:
5.0

Not much i can thank of

TRAVIS W 
Clasificación:
5.0

El cliente no dejó un comentario.

EDWARD S 
Clasificación:
5.0

Can’t think of anything!

JESSIE F 
Clasificación:
4.0

El cliente no dejó un comentario.

KIRK L 
Clasificación:
1.0

The management at this location is really bad. I know there's not much you can do about it because they share that they are just a 3rd party and could care less about any decent level of customer service. During the inclimate weather days, I called and got the 800 number (location wasn't open), the Uhaul rep said that she would comp me 2 days for free. The Gen manager for that location did NOT honor what I was told and NOONE seemed to care. Previously I rented the van for a few hours then the lady called me and said the Manager told her that he would have my car towed because I left it there (with the clerks permission) if I didn't come and remove my car). My car was parked in the same parking place that I moved the van from and I have insurance on my car. It made absolutely zero sense to call me and tell me that after the fact. I was in the VAN RENTED FROM THAT LOCATION! These people lack any level of custom care. (Tobias or whatever the General Manger's name is) didn't care either. I got screwed.

KYMBERLIN A 
Clasificación:
5.0

No suggestions.

JOCELYN K 
Clasificación:
5.0

Very nice and professional

BOBBY T 
Clasificación:
5.0

My second time renting from this location. Hassle free and smooth experience.

ALICE C 
Clasificación:
5.0

El cliente no dejó un comentario.

JOSE R 
Clasificación:
5.0

I was very pleased with the service I received.

LORI S 
Clasificación:
4.0

The lady at the front desk were very friendly and knew what she was doing. Gracias.

JESSIE H 
Clasificación:
4.0

El cliente no dejó un comentario.

Shuntel M 
Clasificación:
5.0

El cliente no dejó un comentario.

Curtis k 
Clasificación:
5.0

El cliente no dejó un comentario.

Patricia R 
Clasificación:
5.0

El cliente no dejó un comentario.

Johnnie H 
Clasificación:
1.0

Got into a verbal altercation over the amount of gas in the UHaul after providing "Manager Ryan" with a picture of the gas meter and odometer taken before leaving the lot. Was charged for gas that was not in the truck and they claim I should've reported it versus them doing their job correctly. I would never recommend this location to anyone.

Emilio L 
Clasificación:
5.0

El cliente no dejó un comentario.

Shapaula M 
Clasificación:
1.0

I was having trouble with the 24 truck share, the manager on duty was absolutely of no assistance, wasted an hour of my four hourrental time watching me download my lease only to say I have to call Uhaul customer service, which took another 30 min to be told I had to have the equipment back on time because he had booked another person right behind me

Demetria J 
Clasificación:
2.0

The guy that works and lives on premises is rude with a bad attitude. He has also lied on numerous occasions regarding several things.

Tonia J 
Clasificación:
5.0

Need to show phone number to the physical address, not to be caught up in the automatic phone system choices.

Yolonda S 
Clasificación:
4.0

El cliente no dejó un comentario.

Tiffany G 
Clasificación:
5.0

Cheaper prices

JOSHUA M 
Clasificación:
2.0

Customer service was not satisfactory

LaDyron J 
Clasificación:
5.0

Great experience. Super professional staff.

Stephanie W 
Clasificación:
4.0

El cliente no dejó un comentario.

James C 
Clasificación:
1.0

I found an Apple air tag in the truck and it was clearly intentionally hidden somewhere behind paneling inside the cab of the truck. I understand the need to track the trucks but this felt creepy and made me question the safety of using the truck. After discovering the air tag and using the Apple safety feature to play the sound, I went to return the truck early and the office was closed when the website and signs said they should have been open for another hour. It felt like they knew I found it and were trying to hide to avoid confrontation about it. Will not be renting here again

Ian W 
Clasificación:
1.0

I don't think he knew what he was doing. He didn't relate to customers.

Joe J 
Clasificación:
5.0

El cliente no dejó un comentario.

Charles h 
Clasificación:
1.0

Rude, racist, condescending, scammers. I was charged for two days on a one day rental.

Victor P 
Clasificación:
5.0

El cliente no dejó un comentario.

Pat W 
Clasificación:
5.0

Very smooth transaction!! The associate was friendly, knowledgeable and efficient! The location was clean and well maintained! My experience was perfect!

Semetra V 
Clasificación:
5.0

Rented an U-Haul pickup..easily obtained.. clean..few milage.. customer service is awesome

pamela l 
Clasificación:
5.0

NO AND THANKS VERY MUCH!

Mae K 
Clasificación:
5.0

Great Customer service, quick and fast!!

KAREN J 
Clasificación:
5.0

El cliente no dejó un comentario.

Clifton L 
Clasificación:
5.0

There was a candy bar wrapper in the cup holder and there was a what appeared to be some type of check light illuminated on the display.

Joleann B 
Clasificación:
5.0

The man that helped me was kind and helpful. 10/10 would recommend.

Kimberly M 
Clasificación:
5.0

Very professional and courteous

Reva J 
Clasificación:
5.0

The process of submitting a copy of my ID is not a smooth one. It took too long, it was too complicated and the employee had to submit my info. This was very frustrating and time consuming. Rethink, revisit this process.

RENEE C 
Clasificación:
5.0

El cliente no dejó un comentario.

Denise T 
Clasificación:
5.0

El cliente no dejó un comentario.

Rusty M 
Clasificación:
5.0

I was satisfied with everything.

Sandra W 
Clasificación:
5.0

Not at this. However, I learned a lot about how you guys operate when it comes to billing. I have learned a lesson that won't happen again, ever. Thank You.

Minnie F 
Clasificación:
5.0

Thanks and thanks to Delilah keep up the good work from the keys family!

Mae K 
Clasificación:
5.0

El cliente no dejó un comentario.

Felicia B 
Clasificación:
5.0

Ninguno

Gilbert F 
Clasificación:
5.0

El cliente no dejó un comentario.

Hatt P 
Clasificación:
5.0

Ronnell's customer service was amazing! He was very patient and efficient.

Devonia R 
Clasificación:
3.0

Need bigger sign for easier location detection. Difficult to find as uhaul sign was small

Sandra M 
Clasificación:
5.0

I got charged an extra charge and did not have any idea what it was for! Christopher Mccullough 469-819-5084

Christopher M 
Clasificación:
5.0

Excellent customer service problem solver attitude!

Jessica Y 
Clasificación:
5.0

El cliente no dejó un comentario.

Andrew P 
Clasificación:
2.0

Your service man had a very nasty and rude attitude. He show no friendly attitude at all. He displayed a very racist behavior with us and another couple came in they got angry with the way he spoke to them. So they said we're not doing business with this ass and they left. Had I not needed the truck that day I would have left as well. I'll never use that location again if he's there.

Cynthia S 
Clasificación:
4.0

El cliente no dejó un comentario.

Phillip B 
Clasificación:
5.0

El cliente no dejó un comentario.

Keoughsha G 
Clasificación:
5.0

The website interface is slow and ineffective. Not ro mention you are relying on customers to have and be willing to use their data to complete the transaction.

GARY E 
Clasificación:
5.0

Very nice and patient staff.

Thomas G 
Clasificación:
4.0

El cliente no dejó un comentario.

Levar J 
Clasificación:
5.0

It was very convenient. I am renting the storage there and at the same time I didn't have to go nowhere else to get a truck. It was good

MARCO H 
Clasificación:
5.0

El cliente no dejó un comentario.

Nicki R 
Clasificación:
5.0

El cliente no dejó un comentario.

Vernon W 
Clasificación:
5.0

El cliente no dejó un comentario.

Joleann B 
Clasificación:
5.0

El cliente no dejó un comentario.

Aysha W 
Clasificación:
5.0

Windshield was dirty but customer service was Excellent

Patrick C 
Clasificación:
5.0

El cliente no dejó un comentario.

RITA D 
Clasificación:
5.0

El cliente no dejó un comentario.

Corey M 
Clasificación:
5.0

N/C

Corey C 
Clasificación:
5.0

Very helpful easy transaction

SHERWYN R 
Clasificación:
4.0

El cliente no dejó un comentario.

Carolyn L 
Clasificación:
5.0

El cliente no dejó un comentario.

DEANDREA F 
Clasificación:
3.0

Follow my reservation don’t add stuff I didn’t choose when I made my reservation

Anisha B 
Clasificación:
5.0

n/a

Gerald A 
Clasificación:
5.0

El cliente no dejó un comentario.

DEMETRIA W 
Clasificación:
1.0

My truck broke down and I was stranded for hours. I had to transfer all my items alone because my help had gone. The roadside assistance never closed the ticket and unsullied is still trying to charge me for extra days. Both trucks were received back same day. I should have been refunded for the entire trip.

SHALAUNDA H 
Clasificación:
5.0

El cliente no dejó un comentario.

Edgar M 
Clasificación:
2.0

El cliente no dejó un comentario.

NATOSHA W 
Clasificación:
5.0

El cliente no dejó un comentario.

DAVID W 
Clasificación:
3.0

El cliente no dejó un comentario.

Lance F 
Clasificación:
1.0

We were overcharged via the locations mistake and then they refused to fix it saying we had to call uhaul. When I called uhaul I was on hold more than an hour both times and when a rep finally answered I was hung up on twice! Horrible experience!

Phillip F 
Clasificación:
5.0

El cliente no dejó un comentario.

Dustin K 
Clasificación:
5.0

Great couple that manage this location. I've rented storage and uhaul's before this arguably my best experience ever!!

DARREN S 
Clasificación:
5.0

couple who run the shop are friendly & helpful.

JOHN J 
Clasificación:
3.0

I came in on 5th of July paid for a 4 hours rental out there reserving a truck for a 2 hours rental from, the advice of the sale rep who was at the counter at the time of pick up. I picked up the truck by 1:00PM and dropped it back of at 3:16PM no one was in the office if you pull your video footage and you'll see me and my husband outside your establishment with our iPhones videotaping us dropping off the vehicle the mileage to and from our destination was 15.5 miles both ways a total of 31 miles. I took pictures of my miles as well as the property when, I dropped the truck off on a full tank of gas just a I received it on fuel full as well as clean the by sweeping out the truck before returning it not as the way. I received it filthy dirty and I had to sweep the truck out before I could even use it. My question to this company why's Uhaul to this day trying to charge my card $3.98 and I didn't authorize my cards to be on file with a company that. I'm no longer doing business with that is against the law I paid my dues I returned the truck your customer service rep wasn't in the office you not gonna charge my card no two days later talking about some miles if any thing my card should've been charge the day of after I was contact by phone of a remaining balance anyone could have use this truck within that two day time span I have proof by bank statement that U-Haul try to charge my card not the date of but two days following after. I left this establishment and; I did not give anyone authorization to hold my card information on file. I have video and photos to prove I'm not crazy I just didn't leave the property I made sure I took pictures and document by video everything before I walked off the property.

Deardis C 
Clasificación:
4.0

I returned the unit with the exact fuel level I picked it up with which was just below half full. While adding fuel I was watching the gauge as it fueled to ensure I returned it with the correct level. I was charged to cost for 2 gallons on my invoice. In the future your locations might need to take a photo of the gauge so the customer is not blindsided by the attendants assessment of the unit having "around" a half tank. Better yet rent the units with a full tank returned with a full tank.

VICTOR Y 
Clasificación:
5.0

Real nice ...Will rent again.

SHENA P 
Clasificación:
4.0

El cliente no dejó un comentario.

KIERSTEN L 
Clasificación:
4.0

El cliente no dejó un comentario.

Zante G 
No se han enviado comentarios para esta ubicación.
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