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Door on truck did not work. Had to return back to the store. Mileage from returning for them to fix it was still added in my total cost. I feel I should be refunded for this 15miles since it was not my fault the truck was messed up.
Customer service at the U-Haul store was great!
Each location we had to go to was fine. It was the whole experience that was a disaster. We reserved a truck at one location 2 weeks prior to when we needed it. A couple of days before the day to pick up the truck. We received a call to pick up at an other location. When get there to the 2nd location they don't even have truck the size we had reserved. So we had to go to a third location to finally get the truck (keeping in mind we had people waiting all this that we were paying by the hr to help us) i get in the truck and it had 1/8 of a tank of gas. When I returned it the truck was returned with 1/2 of a tank of gas. Then they charged us for going 11 miles over what they had set. I didn't even know we had a limit. Everything that happened to us and even returning it with way more gas than when we got it and they have the audacity to suggest charging for mileage. It wasn't that much but it is the principle of the matter. We did exactly as we were supposed to and uhaul gave us the run around and we get charged.
Just keep doing what you're doing, conversation and a smile goes a long way...
I am so upset I had to pay double what Is hould have since you didn't not have the vehicle I reserved.
The next time someone pay their money and you tell them to pick their vehicle up at a certain location please have the truck there and ready for p/u. I paid my money then had to drive to Desoto to get the truck which made my p/ u a hole nother hour later.No money back. For my inconvenience.
I signed up for mobile check in but when I arrived vehicle was parked behind a locked gate. Attendent did not bother to look up my reservation and told me to check another location. I had to call customer service and sit on hold for 10 minutes before he would even look it up. Then another 15 minutes for him to check it out to me. The vehicle only had 1/8 of gas and I returned it that same way. Only to be later charged a refueling service fee plus gas. I will never use this location or any UHaul again.
Nice people who
Everything was good. But the check engine light was on the dashboard and tires issue. But she did told of the problem on the dashboard. They was very helpful. 5 Stars *****
We got great customer service from your employees, very nice and informative
The installer left the brake on and did not even lock down the ball. I also ended up with 2 flats
Got a problem with uhaul your service was poor Reserve the truck on Saturday wasn't any truck waiting for pick up .. need to change how u do business
Yes.. but they would need to have time to wait. System did not catch up..so I had to go in and wait..
Frank and Carole were absolutely wonderful. I wish my intra-state move was as wonderful as the local move. My experience with them has been shared with all of my neighbors in the DeSoto TX area. Thank once again Frank and Carole.
Excellent and friendly customer service
