Comentarios del cliente para Access Mini Storage LP

Comentarios de los clientes es muy importante para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtración o edición de nuestra parte.

Testimonios de recientes clientes de Access Mini Storage LP

Grado total:

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Juan M.
Grado:

El cliente no dejó un comentario.

Jesus R.
Grado:

Did not explain , process well . Stated my 100.00 deposit would be returned as soon as truck was turned in , but when turned in stated it would take 7–10 days .

Robert A.
Grado:

El cliente no dejó un comentario.

Michael C.
Grado:

She was awesome. Stayed through part of lunch to get me on my way. Great employee there.

sylvia M.
Grado:

El cliente no dejó un comentario.

Dan R.
Grado:

Not a thing. In addition, Mrs Cavosos, was outstanding in the service she gave us.

Juan E F.
Grado:

Great customer service, fast and easy rental experience.

Sheri Y.
Grado:

Easy process. Highly recommend

Esmeralda C.
Grado:

Excellent customer service!! Helped with truck upgrade and pick up instructions

John W.
Grado:

Everything was perfect

Eric H.
Grado:

El cliente no dejó un comentario.

Luke B.
Grado:

excellent, friendly service

OLGA A C.
Grado:

We are so grateful for the entire process of renting the truck to make the move from home to home an easy transition. Norma Cavazos gave us outstanding service as always and we highly recommend this Uhaul rental location to everyone. Thank you so much. Mike and Olga Carranza

JERRY C.
Grado:

El cliente no dejó un comentario.

Linda M.
Grado:

Everything perfect. Even service..thank you.

CINDY LOU G. | Overall Experience |
Grado:

The only storage place I go to. Very convenient & helpful people.

JAMES R. M. | Overall Experience |
Grado:

If I ever need to keep something well kept and safe I will be returning back. A great place to store items with friendly staff.

CHRISTINA C. | Overall Experience |
Grado:

The young man who did the initial transaction for us years ago was nice. For the price, we had a much better than average experience. We did not any problem with the transactions or getting in/out. :)

LORI LEE S. | Overall Experience |
Grado:

Thank you very much for your services. Just out of curiosity is there anyway i can return the new storage lock with the keys ?

Vidal H.
Grado:

El cliente no dejó un comentario.

Nathaniel N. | Overall Experience |
Grado:

The manager was helpful and friendly. She understands the stress of moving and offered advice that made it better. Thanks a million times.

Esmeralda E.
Grado:

El cliente no dejó un comentario.

Reyniery C.
Grado:

The staff at this location is friendly and equipment is in great condition. Uhaul is pricy and placed a hold on my account. It has already been more than 10 days since the hold has been placed. I’ve called my bank and uhaul back and forth daily for both of them telling me it’s the other companies fault for the hold. I’ve been hung up on, told different things && have at least a 15 min hold every time I call. The first two times I called for a hold release form they asked for an email address. The third time I called back to have the form sent, the oporator told me they don’t send that form through email only fax. It’s very frustrating and time consuming.

TOMAS. R. | Overall Experience |
Grado:

Extremely helpful staff, and they made themselves available at all times.

GUADALUPE G.
Grado:

Clean truck windows and don't forget dolly

FRANK D.
Grado:

El cliente no dejó un comentario.

Miroslava C.
Grado:

El cliente no dejó un comentario.

Martin M.
Grado:

El cliente no dejó un comentario.

Micheline A.
Grado:

For one, I took the truck out and the guy who rented it to me told me it was full, Well i got into the truck and saw that it was NOT full but yet i still filled up the gas to full and when i tried to contact the place that offered it to me, They said that they could not help me and i guess we got disconnected and tried to call them back with no reply.. So i will not be renting a truck EVER from this place again. I will try somewhere else if i need to rent a truck.

Danny M.
Grado:

It would be good to explain the importance of picking up truck at the time you requested. We did not understand that it had to be at that time. Now we understand and will do better next time. The lady was very kind and patient when we arrived at 10:00 instead of 9:00.

Romeo S.
Grado:

El cliente no dejó un comentario.

Martin A.
Grado:

Well when I dropped off the truck she checked the truck and mileage doing her job well I end up having to pay for mileage and ended losing my belongings whish I would have been told at the lake Charles office well all in all bad experience lost my belongings had to pay more and wores of all had to walk paid off exmileage no money to call cab so people always double check never trust help lesson learned for me

Dalia M.
Grado:

Loved it!

Agri C.
Grado:

no help at all with equipment , not very knowledgeable either !!!!!

Natalie G.
Grado:

El cliente no dejó un comentario.

ESTEBAN S.
Grado:

I will rent with u-haul in the future. Representative was very helpful and explained all questions I had to my satisfaction.

Jackie L.
Grado:

The rep who was at the desk was not very professional or helpful.

Rafael R.
Grado:

The computer was unable to edit and take off the optional insurance. This was after I declined the insurance through the online booking. Twice. Then I get a confirmation with the wrong address/location. I have to take a random guess at the correct Uhaul location. I get there and then I'm charged for insurance which I did not want. However, while the computer could not edit my order, it can easily and without delay charge me. Then I have to take time to call and give my complete credit card information over the phone to process the refund even though I was told that they would be able to take care of it themselves. Why they needed my security code, I dont know. I did not appreciate how insecure the process was.

CYNTHIA P.
Grado:

The steering was a tad on the wild side need to service trucks regularly but was able to control it thanks to god. Other than that it was pleasant.

Veronica R.
Grado:

I was very pleased with how Norma Cavazos handled my booking. However, Marco the person she left in charge, July 1st, the day of pick up wasn't very clear on my return time. He didn't mention to me that the return time. He could of asked me what was convenient for me. He failed to mention that the time of the return date to me. When I called him on Monday, July 3rd, he mentioned that as long as I turn in the UHAL before the closing time, that I wasn't going to be charged an extra day. So I took the time to call the Anytime Rental in Kyle, Tx. They said that they closed until 5pm. I arrived at 2:30pm only to find out that I was going to be charged an extra day. This was something that I wasn't expecting. I mentioned to the lady working at the Anytime Rental That I was told that I wasn't going to be charged a day late as long as I came in before closing.

KRISTINA R.
Grado:

Very professional and very friendly. I recommend people to come here.

david V.
Grado:

El cliente no dejó un comentario.

prudencio L.
Grado:

El cliente no dejó un comentario.

Toni S.
Grado:

I reserved on line and then went in and paid for U-Haul. She said they closed Sat at 2 and Closed on Sunday so we could keep the U-Haul til Monday morning.... Well we were still waiting on our new keys monday morning so I called and talked to the office and reserved it an additional day. Tuesday by 5 pm I dropped off U-Haul she checked miles and gas....I had used 10-11 miles only yet she charged me 15 miles....I put extra gas in it. and the U-Haul never had a dolly.... She ALLOWED US TO BORROW ONE AND OUR TRUCK did not have a ramp to help us load or unload..... I was told that my balance was $247 dollars then it went down to $185.00. I offered her the cash I had or a check she stated she didn't have time she had to get to a meeting and would act like I just NIGHT DROPPED OFF THE U-HAUL.... IN WHICH I DID NOT. I was called this morning and told she ran my card and it was declined and that she would have to charge me for another DAY!!!.. I am livid. what is going on. I just moved I have boxes and boxes all around me and literally my world is upside down from this move I do not have time for all this drama with ACCESS STORAGE AND WE WERE TREATED BADLY I asked for a smaller unit..To no prevail. Nothing. Please contact me back Troubled and Tired -T

OCTAVIO O.
Grado:

Make sure they check the mileage before renting the moving truck.

Samuel F.
Grado:

I would not recommend this or any other U-Haul location because U-Haul is a dishonest corporation that tries to swindle its customers. You picked on the wrong person this time. Fair warning, I NEVER have lost a case in court. Bill me fairly and accurately, or I will add another win to my list of court victories.

victor V.
Grado:

El cliente no dejó un comentario.

ROBERT A.
Grado:

This was a very good experience with very little room for improvements.

FELIX N.
Grado:

Great customer care

PEGGY L.
Grado:

El cliente no dejó un comentario.

OLIVERO S.
Grado:

El cliente no dejó un comentario.

JUAN L.
Grado:

El cliente no dejó un comentario.

ELIZA C.
Grado:

Nothing. Everything was to my liking. The young man once very courteous and attentive to my needs.

MARIO L.
Grado:

El cliente no dejó un comentario.

MARIA V.
Grado:

El cliente no dejó un comentario.

Edward P.
Grado:

El cliente no dejó un comentario.

DOLORES M.
Grado:

The only problem is that the truck that we rented did not have a hitch lock, I think it should have one we had to go buy one and we have no use for it, Thank you

KEN L.
Grado:

truck had something wrong with front end that vibrated violently when speed got up to 67 mph. headlights were aimed way too low, could not see at night. will call penske the next time.

Kimberly G.
Grado:

The best first time ever rented the lady was great and the van rocked please congratulate the lady job well done thank you will be going here again

Denise D.
Grado:

great service!!

JULIA G.
Grado:

El cliente no dejó un comentario.

Rafael L.
Grado:

Very much enjoyed the experience and will use the service again when the need arises again.

CARLOS L.
Grado:

El cliente no dejó un comentario.

ROLANDO G.
Grado:

Zero, the service was excellent

SHESHADRI R.
Grado:

Clearly mark key drop off location for off hours drop off.

Aaron F.
Grado:

El cliente no dejó un comentario.

PABLO V.
Grado:

El cliente no dejó un comentario.

No reviews have been submitted for this location.

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