Customer Reviews for Abtech Consulting LLC
(U-Haul Neighborhood Dealer)

252 reviews

1259 Ralph Ave   East Flatbush, NY 11236

(347) 694-5274

Office Hours

  • Mon-Sat: 8 am–7 pm
  • Sun: 12 pm–5 pm
Special Operating Hours
  • 3/29/2024: 12:00 pm - 5:00 pm

Services at this Location:

Contact Us

(347) 694-5274

1259 Ralph Ave
East Flatbush, NY 11236

Services at this Location:

Office Hours

  • Mon-Sat: 8 am–7 pm
  • Sun: 12 pm–5 pm
Special Operating Hours
  • 3/29/2024: 12:00 pm - 5:00 pm

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
1.0

Correct pricing information. I was charged 4x the original amount. Very disappointing experience.

MIChelle LEID 
Rating:
3.0

Customer did not leave a comment.

Annette Smith 
Rating:
1.0

Customer did not leave a comment.

Patriana Thomas 
Rating:
5.0

Customer did not leave a comment.

ABAYOMI TEMITOPE ELESHO 
Rating:
5.0

Customer did not leave a comment.

Jacqueline Wheeler 
Rating:
5.0

Customer did not leave a comment.

ALPHONSE VINCENT 
Rating:
5.0

The representative was very helpful and understanding of any changes that I needed to make. I really appreciated that. Excellent location. I just wish it was a lot closer to my location.

KWABENA Anim-Addo 
Rating:
3.0

Customer did not leave a comment.

MIGUEL MCKENZIE 
Rating:
5.0

Customer did not leave a comment.

Erica Peavy 
Rating:
5.0

Customer did not leave a comment.

Winston Allman 
Rating:
5.0

These people are awesome. Friendly and cooperative. Other locations like Kingshighway’s one, they are worse.

ABDUL SATTAR 
Rating:
5.0

Great service

Romel Gilles 
Rating:
4.0

The customer service was excellent, only problem is the estimate/quote I got online was not the amount that I paid when retrieving the van I scheduled.

Sharonn Bradford 
Rating:
5.0

Not a thing keep up the good work

COLVIN STEPHEN 
Rating:
5.0

Customer did not leave a comment.

Perry Patterson 
Rating:
5.0

Customer did not leave a comment.

Giovanna Michel 
Rating:
5.0

The gentleman was very kid and gave grateful feedback regarding my usual experience 10 out of 10

Ashley Joachim 
Rating:
5.0

I would absolutely go back to this location and recommend anyone of my friends and family to this location. Very nice , welcoming, friendly , respectful representative to deal with, explain everything so simple and clearly to you, clean vehicle, no problems.

MIChelle LEID 
Rating:
3.0

Customer did not leave a comment.

SHAWN THOMPSON 
Rating:
5.0

Customer did not leave a comment.

Jermel Alexander 
Rating:
5.0

Customer did not leave a comment.

Ademola Adedeji 
Rating:
5.0

Customer did not leave a comment.

PAUL SANON 
Rating:
4.0

Customer did not leave a comment.

Zachary Seaton 
Rating:
5.0

Nothing to do

TAJUL ISLAM 
Rating:
5.0

Customer did not leave a comment.

Josh Andrew 
Rating:
5.0

Customer did not leave a comment.

Gesner Sagesse 
Rating:
5.0

Great Service!!!

Jonathan Seward 
Rating:
5.0

Customer did not leave a comment.

Violet Tafari 
Rating:
3.0

Customer did not leave a comment.

Bernard Harvin 
Rating:
5.0

Lock box was easy to open and returning rental was easy as well. Used the app outside of business hours and had no issues

Sudie Wheatle 
Rating:
5.0

Customer did not leave a comment.

anthony friedman 
Rating:
5.0

Customer did not leave a comment.

stephen Jenkins 
Rating:
2.0

Car was received with low fuel. Hard time unlocking the key box to get the key. It was difficult.

Junaid Islam 
Rating:
3.0

Customer did not leave a comment.

Tracey Porter 
Rating:
5.0

Drop off and pick up service to the customer…

ANDERSON ALLEYNE 
Rating:
3.0

Please ensure to have available, the equipment, that is ordered in the reservation. I added a handtruck to my order, but when i came for my 10a pickup, I was told there were none. And there was no attempt, by the worker, to replace it by offering the handtruck from a nearby location. I was told, "[I] should've come in earlier. Everybody comes for those. it's the end of the month." So, you open at 8a and in 2 hours time, all the handtrucks are taken? If that is the case, when ordering online, a disclaimer should be posted stating availability is on a first come, first serve basis. Other than that, the worker was pleasant enough to move the pick up and return process very smoothly.

NORMAN JEMMOTT 
Rating:
5.0

This company named U- HAUL TRUCK are the best in everything the service and the Employers they are GREAT 👍👍👍👍👍👍👍👍👍👍

LEILANIE FLORES 
Rating:
5.0

Customer did not leave a comment.

Ibrahim Ullah 
Rating:
5.0

Second time at this location and the lady at the front desk is very pleasant! You're basically in and out no problem👍🏽

Lenore Bartholomew 
Rating:
1.0

Dear U-Haul Customer Service, I hope this message finds you well. I am writing to express my deep disappointment with my recent experience renting a cargo van from U-Haul. On September 13, I made a reservation for a 48-hour rental of a cargo van with a scheduled pickup time of 7:30 PM for September 15, at the U-Haul dealer located on Knapp Street, which is conveniently close to my residence. I received a confirmation email for this reservation. I opted for the mobile pickup option, but when I arrived at the chosen location at the designated time, I encountered a technical error in the application, preventing me from completing the pickup process. I made several attempts to resolve the issue through the app and even contacted U-Haul customer service for assistance. Regrettably, each call I made to the customer service hotline resulted in prolonged wait times of 20 to 25 minutes, and I was subsequently transferred to different departments without any resolution to the problem. Despite being unwell and enduring adverse weather conditions, I persisted in my efforts to pick up the rental vehicle for approximately one hour. Finally, one of the agents at the call center informed me that there was an available cargo van for mobile pickup at another U-Haul location, which was 3.5 miles away. I had to take an Uber to reach this alternate location, which was approximately 4 miles from my residence. However, I encountered yet another issue with the mobile app and experienced difficulty locating the vehicle. It appears I may have inadvertently used the old reservation number or selected the wrong one. Ultimately, it took an additional 30 minutes, with assistance from the call center, to locate the van. What should have been a convenient 7:30 PM pickup near my home ended up occurring around 10:00 PM at a significantly distant location. This delay had a detrimental impact on my work schedule and caused disruptions to my business operations. Furthermore, when it came time to return the van, I faced further challenges. The U-Haul mobile app was consistently non-operational throughout the week, and the customer service hotline repeatedly instructed me to call back in 30 minutes. This created a separate problem when attempting to complete the return process. After persistent efforts, I was finally able to reach a representative who guided me through the return process. I left the vehicle at the original pickup location, secured the key in the lockbox as instructed, and documented the return with photographs. Fortunately, I received a receipt the following morning, confirming the successful return with no issues. In summary, what was initially a $185 rental with a confirmed reservation was marred by system errors, leading to a two-hour delay in pickup at a location significantly farther from my residence. As a result, the mileage and expenses associated with the rental increased. I incurred additional costs for Uber rides to and from the pickup location since I was unable to change the drop-off site. This entire ordeal not only cost me time and money but also disrupted my entire schedule. I am considering renting a cargo van from U-Haul for 48 hours again next weekend. However, I am understandably concerned about the possibility of encountering similar issues. I kindly request your assistance and prompt resolution of this matter to restore my confidence in U-Haul's services. I appreciate your attention to this matter and look forward to your prompt response and assistance in resolving these issues. Sincerely, Suha Kilvas

Suha kilvas 
Rating:
5.0

Customer did not leave a comment.

LENROY LEWIS 
Rating:
5.0

Customer did not leave a comment.

Tuso Boothe 
Rating:
5.0

Very helpful and professionalism service. I feel very happy. Thank you for all your help.🥰

Ilius Ballenilla 
Rating:
5.0

Customer did not leave a comment.

Christopher Reddish 
Rating:
5.0

Customer did not leave a comment.

Daniel Timperio 
Rating:
3.0

Customer did not leave a comment.

RASHON WARD 
Rating:
5.0

Everything was great I recommend to anyone who need a van to go to that place .

Yvesner Normil 
Rating:
5.0

Customer did not leave a comment.

Shadae Toliver 
Rating:
1.0

Customer did not leave a comment.

Muhammad Abdullah 
Rating:
5.0

Customer did not leave a comment.

KATHY DANIEL 
Rating:
5.0

Customer did not leave a comment.

NICOLA BENNETT 
Rating:
4.0

Customer did not leave a comment.

GINO BROWN 
Rating:
1.0

The lot was non-existent, we were supposed to park on the road but it didn't say that anywhere so it was confusing and stressful. Also not in a good neighborhood, and 30 mins away from my home in Brooklyn even though there were several other UHaul spots closer.

Alice Tilles 
Rating:
5.0

MS MICHELLE AND. EVERYONE ELSE WAS PROFESIONAL AND YOU SHOULD HAVE MORE WORKERS LIKE THAT VERY NICE PERSON 👍 👌

SHERMA ROBERTS 
Rating:
5.0

Customer did not leave a comment.

George Alexander 
Rating:
5.0

Customer did not leave a comment.

Rita Grimes 
Rating:
4.0

Reserved a hand truck ahead of time but one wasn’t available when we arrived to pick up our truck. Have more hand trucks available. Everyone was very nice, polite, efficient. Great location to work with.

TIFFANYL BAKER 
Rating:
4.0

The website forced me to pick this location as a drop-off location in Brooklyn. I wanted to return on 4th Avenue in Park Slope. This return location, while fine by itself, was not convenient for me.

Colleen Heemeyer 
Rating:
5.0

Customer did not leave a comment.

JEFFERY SKEETE-SOMERSZAUL 
Rating:
5.0

Customer did not leave a comment.

Brensley Edwards 
Rating:
5.0

Their service was accurate and ob point

EDGAR HERNANDEZ VILLANUEVA 
Rating:
5.0

Clean truck, responsive team to phone calls and I’ve used this place multiple place for both picks up and drop offs

Sudie Wheatle 
Rating:
5.0

Customer did not leave a comment.

Gabriel Davilmar 
Rating:
5.0

Customer did not leave a comment.

amen yafeai 
Rating:
5.0

I was charged for fuel even though I returned it with the same amount of fuel I received it with.

Keisha Ennon 
Rating:
5.0

Customer did not leave a comment.

Collis Amdams 
Rating:
5.0

The staff at this location are friendly and accommodating.

Inga Harris 
Rating:
5.0

Make sure the same employees are there. They are the best to represent this U-Haul company. I sincerely appreciate all of their help and their professionalism. This U-Haul location is the best I’ve ever been too. I high recommend this particular location. 10 stars

MICHELLE TURNBULL 
Rating:
5.0

Customer did not leave a comment.

Joshua Campbell 
Rating:
5.0

Customer did not leave a comment.

Joshua Campbell 
Rating:
5.0

The agents that work there are professional and respectful. 5 fives

JOEL FRANCOIS 
Rating:
4.0

Customer did not leave a comment.

Billy joe Saunders 
Rating:
5.0

Nothing. The service was wonderful.

BRANDON LEWIS 
Rating:
5.0

Great and efficient service! Well recommend and reuse their service next time definitely!

Amadou Cham 
Rating:
5.0

It was a pleasure doing business with y’all

TYELISHA EDWARDS 
Rating:
4.0

Customer did not leave a comment.

CLIFTON W BONUS 
Rating:
3.0

Customer service was slow and even though I opted out of insurance when I made the reservation on the app, it was still added to the contract

Dominique Letang 
Rating:
4.0

Customer did not leave a comment.

Desiree Reid 
Rating:
5.0

Very helpful and made note of the shortage of moving pads given to me at the pickup location.

Seth Hulkower 
Rating:
5.0

Customer did not leave a comment.

ANISHA C NEWLAND 
Rating:
2.0

Customer did not leave a comment.

Meranda Thomas 
Rating:
5.0

Customer did not leave a comment.

Lesley Haughton 
Rating:
5.0

Customer did not leave a comment.

Anthony Bell 
Rating:
5.0

Customer did not leave a comment.

tricia trehane 
Rating:
5.0

At that location make it bigger

AISHA ALLEN 
Rating:
5.0

Great customer service. Will rent here again soon!

Anthony Bell 
Rating:
5.0

This location is best reliable and convenient 👍👌☝️☝️🐝

KURT CHANG 
Rating:
5.0

Customer did not leave a comment.

SHAMAR THOMAS 
Rating:
5.0

Customer did not leave a comment.

Lynette ellis 
Rating:
1.0

Customer did not leave a comment.

Mendel Layani 
Rating:
4.0

Customer did not leave a comment.

Sudie Wheatle 
Rating:
5.0

Nothing service was awesome, even when I had a question or concern they took very good care of me.

Eugene Barrett 
Rating:
5.0

Customer did not leave a comment.

wynter stewart 
Rating:
5.0

Customer did not leave a comment.

pierre charles 
Rating:
5.0

Satisfied Customer

ERRICA THOMAS 
Rating:
4.0

The manager was very knowledgeable

ALONZO IVERY 
Rating:
4.0

Customer did not leave a comment.

prudence henderson 
Rating:
5.0

Easy drop off in Brooklyn. Helped us right away when we brought in the keys. Would definitely recommend

mark Poremba 
Rating:
5.0

The woman who helped me was very pleasant and sweet. I needed to move my things in a hurry and she assisted within given time !

ASHANTI MYERS 
Rating:
5.0

Customer did not leave a comment.

Marlon Headley 
No reviews have been submitted for this location.

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