Customer Reviews for Abes Mini Storage
(U-Haul Neighborhood Dealer)

Rating:

5.0

The staff was very friendly and helpful and accommodating to our needs . Very professional staff

Rating:

5.0

Fast, easy transaction! Definitely will use them again.

Rating:

5.0

I don’t remember her name but it was at the 5435 Richmond road Williamsburg va 23188 locations and she was absolutely wonderful, very helpful finding the place as it was tucked behind a restaurant, her customer service was extraordinary, and I will most definitely be using her and her partners place of business from now on, no more ace hardware uhaul dealers for me, this was by far the BEST experience I have ever had renting a uhaul truck. Please please reach out to her between the hours of 9 am and 2 pm they are closed on the weekends, the phone number is 757-941-5622. I have never wanted to submit a review before today her excellence is worth saying something

Rating:

4.0

Very nice people!. They aren't able to help lift the trailers onto hitches so they could use a jack on premises and other tools to help with those tasks.

Rating:

5.0

To fix the ignition key for the truck

Rating:

1.0

Virtual U-Haul rentals is a terrible idea! It took forever to create an account, load my documents, get my documents approved, get code for lock box, and finally get the to the truck keys. The return process took just as long!

Rating:

3.0

The cellular signal at the location is horrible

Rating:

4.0

I needed a small truck all of a sudden to move a new furniture purchase. I called this location and everything was ready in just a few minutes. Speed of service and personal interaction were top notch!

Rating:

5.0

Went above and beyond to help and accommodate. Thought that level of service was a thing of the past - but not at Abe’s. Thank you!

Rating:

2.0

Pulled up and he pointed to where he wanted the truck then went back inside his office behind a locked gate.

Rating:

5.0

Very easy process and the staff was very helpful . Highly recommend this place for rentals

Rating:

4.0

Very helpful and friendly

Rating:

3.0

The key box, to retrieve the key, was not intuitive and there were no instructions. So it was confusing. However, I called the service line and the representative was extremely helpful

Rating:

5.0

Owner was very friendly and welcomed me and thanked me!! Awesome experience!! Thank you!

Rating:

1.0

No one there knowledgeable about what to do with a U-Haul return. One guy just said give me the keys and you can go. What? I needed confirmation that I was returning everything in good condition. Nobody knew what to do.

Rating:

2.0

First make sure the location site has the right truck and has set up for the customer. Two weeks in a row there were issue with either the pick up site or the keys being available before facility opened. No excuse for such poor service. The secondary site yesterday had little if any internet service so trying to do an on-line pickup was difficult. Again the site needs to be able to handle the options offered by the company. I would never rent from u-haul again based on these two experiences.

Rating:

5.0

Fantastic, informative lady to work with. She was very helpful

Rating:

5.0

Great customer service!!

Rating:

5.0

the process of rentage was a fairly simple process. it was my first time and there was no hassle

Rating:

5.0

Laura was great, my reservations i had for two weeks was all screwed up. They did not have my one way to Texas move right at all. I've called maybe 6 times to insure my reservations were as asked. My original reservation has to be canceled and done over. It took me over five hours to get this truck. My pick up location was changed less then 24hrs having me to drive a hour to pick up the truck. This was a very bad experience and made all my other reservations late. Costing me more money. I really would like to speak with someone in upper management about this. 757-602-6757 Mr.Banks

Rating:

3.0

I let them know about the issues with the truck, I was not given any reassurance that the issues would be addressed

Rating:

3.0

Abe's is mainly a self storage place. The person who works on Saturday doesn't do U-Haul transactions, and they are not open on Sunday. I did a self check-in online, and put the key in the drop box, and it was fine, just be aware.

Rating:

5.0

Fast access convenient to Rte. 60 and refueling and great service.

Rating:

3.0

Get more new trucks

Rating:

4.0

The windshield wipers were in bad shape and we needed them badly. Had to travel 25mph on way home during rain. Also booked reservation through local west point va uhaul only to be called day before and said our truck had been extended by previous person renting it. Family members had to miss a funeral to drive 30 miles to pick up another truck and we were told at least 60 miles would come off mileage since we had to drive 30 each way instead of 2 miles to get truck. We also were told an adjustment would be made plus extra mileage deducted we only had $50 taken off. Sad when none of this was our fault. Will definitely think again when renting.

Rating:

5.0

Customer service helped with all issues. They were professional and friendly. Thank you very much.

Rating:

1.0

Customer service at the pick up location AND with Uhaul was horrible. I got a truck with a shattered, unusable rear view mirror. The engine light was on and I had trouble with it from the beginning. The owner of Abe’s said “call uhaul. I can’t help you. “ and uhaul (after 35 minutes of holding) said “we are sorry for the inconvenience. If it breaks down call roadside assistance”. It was a TERRIBLE experience from start to finish. I am very disappointed and don’t know that I will use uhaul again.

Rating:

5.0

Truck was dirty and had no ac this truck was a huge piece of junk. Still waiting for customer service to get back to me.

Rating:

4.0

It was tricky finding the place but I eventually found it. U-Haul in general is great but their communication needs improvement.

Rating:

5.0

Was just fine.

Rating:

5.0

First and foremost I need to thank Abe’s for all the help and support we were provided after an earlier reservation with another facility was canceled with no attempt to find another truck. I reached out to U-Haul and was given Abe’s as an option. After confirming everything with Abe’s, they had the truck, blankets and hand truck ready and waiting within an hour of calling. I would recommend Abe’s to anyone who is in and around the Richmond, VA area. Great staff and very polite - five stars

Rating:

5.0

Lori was great and made my experience very pleasant.

Rating:

5.0

Storefront sign was hard to view and easily missed from Richmond Road.

Rating:

5.0

Lori is superb; she’s on top of everything and great to work with. This is the best Uhaul location I’ve ever encountered. They are also the best storage facility in the Williamsburg area

Rating:

5.0

Sherry was wonderful .Very organized and knowledgeable .She made my first Uhaul rental easy.I hope you refund the difference between the hold on my debit card placed on Thursday 6/10/21 and need to reimburse the difference in what was actually charged.Thank You

Rating:

3.0

Counter help was a little ditsy. screwed up my dolly rental.

Rating:

5.0

Truck A/C WAS NOT WORKING very hot day!!! Front desk associate was wonderful!!! Called to let me know my hand dolly was not available, and had checked another location for it very nice pleasant woman!!!

Rating:

3.0

Be open on the weekends, not everyone have access to a cell phone to check in. Process took longer than anticipated.

Rating:

5.0

Very respectful & Would highly recommend

Rating:

5.0

Very easy to work with!

Rating:

5.0

Customer service was outstanding. Responded to my text message late at night for return.

Rating:

5.0

Very cooperative and personable staff.

Rating:

5.0

Everything went very smoothly

Rating:

4.0

Not this locations fault but I have spent over $10,000 over the last few years with U-Haul and always been well under the mileage and day allotment but this trip was over mileage by $90 and they don't want to do anything about.it. Therefore, they have lost a loyal customer for life. Bad business sense!

Rating:

5.0

Not a thing! Everything was outstanding.

Rating:

3.0

Is toner service was fine, but the equipment needs serviced.

Rating:

5.0

I have always had good service from U-Haul. This was no exception. When I arrived, my paper work was ready and the truck was sitting out front ready for me to drive away. The check in process was equally easy. Friendly service and quality equipment. "Thumbs-up to Abe's!"

Rating:

1.0

To long to process the truck to secure the rental Business is to be open at 9am for return of truck and at 9:40am the gate was still locked. I decided to just leave the keys in the drop off box. To this date still have not received a final invoice. Extremely POOR SERVICE. They do not represent UHAUL well.

Rating:

1.0

The uhaul service provider didn't finish the paperwork , of course I thought it was completed because she handed me the keys to the truck and said ok you're all set. I got half way to my destination and I got a call from a woman named Bridgett who works for Uhaul which my 12 year old daughter answered. Bridgette went on to tell my daughter that we didn't have a contract and we were going to get pulled over for driving a stolen truck and that it wouldn't be their fault if we did. Then she hung up. My daughter was horrified and crying, afraid we were going to jail. I pulled the truck over called the number that had just called and asked to speak with the person who had just called. She stated that it was her and I asked what she had just told my daughter and she told me that we didn't have a contract and that the truck was considered stolen and that if we get pulled over we would get arrested. Needless to say it was a long drive back worried that we were going to get arrested and we didn't even get to accomplish what we set out to do. Now....charged $134.36 for something that I didn't get to use and was threatened. I even spoke with her field supervisor Godfrey Waswa and he apologized for Bridgett's behavior but did NOTHING ELSE. Oh wait.....he did do something else. Send me a copy of the bill where he charged my credit card and refused to give me the money back because we put miles on the truck. I do wonder however, if I never had a valid contract how can they charge me? My advice, find another company who can show some professionalism when something goes wrong and make sure that your contract it complete before you leave with the keys. DO NOT do the online sign in!!!!!!

Rating:

5.0

Give mileage paper so people can know exactly how many miles they have from the time they start driving before they go over the mileage from the beginning.

Rating:

5.0

Air conditioning in the vehicle was inoperative.

Rating:

4.0

I returned the rental at 3:22 not 4:21...

Rating:

5.0

This is not for tye specific location, but for Uhaul overall. Apparently I had a past due amount that delayed me picking up the truck. The company should have a system that reaches out to individuals, at the very least it should have been caught at the time of reservation to help cut back on delays. Also, the amount that I owed, was in the system using my license, however I was deployed to Iraq at the time, so there was no way I could have been in Williamsburg renting a truck. I would like to see better security when it comes to accepting reservations. I have used Uhaul numerous times and this has been the only issue I have encountered. I am overall pleased and this specific location was excellent... Especially the system they have in place with the coronavirus pandemic going on.

Rating:

4.0

Check-in process was "automated online" but still took 10+ minutes as we sat around waiting for "Approval". Why wasn't that done in advance?

Rating:

5.0

N/A

Rating:

1.0

I would definitely not recommend U-Haul to my worst enemy. This was the worst service I have ever received. They couldn't get my moving date correct. They thought I was moving February 19 instead of March 19th. When I went to pick up the truck in Williamsburg, they didn't have the 2 dozen pads and the cost of the tow was doubled. I had to spend an hour on the phone trying to get this problem corrected. The guy behind the counter was no help and said, "That's just the way it is." I was so frustrated when I left! The next morning when I went to pick up the two after the truck had been loaded, I arrived at 7 a.m, but the place was closed! They didn't open until 9 a.m. When they opened, the woman said she couldn't help me attach the tow, and a veteran ended up having to assist me. I didn't get on the road until noon!!! I set up the pick up time at 7 a.m. because I didn't want to drive at night to my destination. I am a single woman and a widow and did not receive the help I needed. This was the worst experience I have ever had moving!

Rating:

5.0

Really nice staff