Customer Reviews for Abercrombie Automotive
(U-Haul Neighborhood Dealer)

Rating:

5.0

Should charge the money as written only

Rating:

5.0

Easy drop off just had to drop off the trailer and he entered into the computer transaction .

Rating:

5.0

Very helpful at the counter and very fair with mileage and fuel charges. I would definitely go to this location again and rent a U-Haul.

Rating:

4.0

The staff are pretty busy, so it took some time before they could help. I totally understand that, so It was all good. The truck I rented was dirty when I got it, but they gave me a discount which really helped me out. When I dropped off my trailer, they were super helpful despite how busy they were and made time to help me with parking in the small space, and were accomodating with the juggling I needed to do to get my move done.

Rating:

4.0

There was no uhaul drop off sign to indicate where to put the key after hours.

Rating:

5.0

Very easy to work with.

Rating:

1.0

The guys were rude and ignorant and all do to the fact I was gay.

Rating:

3.0

Very friendly and helpful customer service. Knowledgeable.

Rating:

4.0

Everything went smoothly except there was no dolly in the truck at pick up and I believe I was charged for it. Other than that the truck was very easy to handle for the size. Would rent again!

Rating:

5.0

Everything when well, great service. Would high recommend this location.

Rating:

5.0

I can't think of a single thing that could have been better. The person doing the contract was cheerful, helpful, very courteous and professional, efficient, thorough with respect to the information on the truck and terms, and ensured I had assistance loading the extras onto the truck.

Rating:

2.0

But however. I’d never recommend Uhaul to anyone. I’d actually turn them from Uhaul ! I was way over charged !!!! They lied on phone and billed me annextea $400.

Rating:

1.0

The guy running the mechanic shop on Abercrombie road is very rude. He treats us like we are wasting HIS time. I will not be going back to this location and will certainly mention to everyone to avoid this location. MP

Rating:

5.0

Easy location to get to. Very helpful and knowledgeable staff.

Rating:

3.0

All was great except there were no furniture pads. Staff was pleasant and there were no surprises.

Rating:

5.0

I think the mobile pickup and drop off is very convenient. Especially for someone who cannot be there before 5pm.

Rating:

1.0

This was an awful experience. The truck was not available but the movers showed up. I spent more for UHaul arranged movers....UHaul refusing to refund and sending me all over the place. UHaul should cover for costs directly arising as a direst result of a failure on their part!!

Rating:

3.0

Key drop box was very hard to find, in the end I’m not sure key went in the right spot, there was a mail slot in the garage door that had “ ey rop” in stick on letters above it. The location is also a mechanical garage.

Rating:

3.0

Mirrors would not stay adjusted (too loose, spun in the wind), transmission seemed like it was slipping, heavy exhaust tick, possibly lifter tick, brake rotors were wrapped on the front (pulsed when applying brakes), cab was dirty and smelled either like cigarettes or marijuana. Radio speakers were blown all around leaving it unusable. Service was okay, and I understand that the Vans come from all over, so most likely not this locations fault.

Rating:

2.0

Better communication, proper name on invoice

Rating:

3.0

This location is friendly & efficient and the truck was is good shape & clean.

Rating:

5.0

Abercrombie was a great location for a drop off spot very friendly staff very helpful Thank you Tony Anderson automotive!

Rating:

1.0

This was a very poorly managed and overly expensive experience. I reserved a 10 ft truck FIVE weeks in advance, which was cancelled on us the day before the move. We were offered a 26 ft truck 300 km from our starting point (600 km required to start the move). The gas cost for a 26 ft truck vs a 10 ft truck was hundreds in the difference. The driving required to access the truck cost us hundreds. Navigating a 26 ft truck through downtown Halifax to a small dropoff site (not our choice) was a nightmare. A terrible UHaul experience.

Rating:

1.0

A safety checklist should of been done before using and provided to customer. I shouldn’t have been given this truck. Steering was unsafe along with brakes, a disaster waiting to happen. I couldn’t steer truck when backing up. Brake light warning and buzzer came on several times. The mileage and conditions of truck was poor. Seems like the telephone customer service system is fair but like to pass the buck. I want something done, a refund of some sort! I could of been injured or died during this ordeal. Not acceptable. The Abercrombie location never had a dolly we requested.

Rating:

1.0

No place to return key. Terrible terrible service

Rating:

5.0

The guys ar Abercrombie Automotive give top customer service! Much appreciated.

Rating:

5.0

The equipment and service were top notch and served me well over a long trip

Rating:

5.0

Everything went very smooth and great customer service.

Rating:

3.0

I was told the uhaul was $40/day $0.89/km I used it one day and paid $100 up front. Yet twice someone has attempted to charge my card.

Rating:

4.0

the trailers could have a jack on the hitch end , a bit difficult to hook up alone , I had to get help .

Rating:

5.0

Everything went very well! Great to have this service at hand. Wish there was a representative in Antigonish !

Rating:

5.0

All good

Rating:

3.0

Fuel tank was at 1/4 tank when I picked it up should have been at least 1/2 but ideally full. Had to go right to a gas station. Not a big deal just kind of inconvenient.

Rating:

4.0

Great staff, but when car was loaded, straps did not remain tight. We had to reattach ratchet straps to one tire at every gas stop. This was mentioned at drop off point.

Rating:

5.0

Perfectly clean and organized. Efficient, friendly service, product in fine working order. This is a business who knows what to do and does it ! Well done Abercrombie Automotive ! and UHaul Canada.

Rating:

1.0

When I went to rent a u-haul the owner told me that he wanted to eat his lunch and was annoyed that I was there wanting to rent. The tank is 1/4 fuel and they tell me I have to return the tank to a 1/4, mins you how do I know how much fuel I will burn then when at gas station had to judge to the 1/4 tank because EI am not giving more fuel than what they gave me. When I returned I was told to drop keys off in slot which I did but they never told me I had to have pictures of everything about truck inside and out and photos of fuel gage , speedometer reading. I then have to use a link to secure that I dropped where I was suppose to, well after being on hold for an hour and half then to get a service rep on photos tell me after I drove home I had to drive back to where I dropped it off to do the check in. Note none of this process was told to me when I rented it. I had already dropped keys in slot so could not get pictures of anything but I did on my own take a picture of mileage as I had a guy that I would not be treated fairly. So then the customer rep tells me I have to call customer service she puts me through and this lady tells me she put me through to wrong person now this person is telling she can’t give me my return as they charged me two days because I was two hours over dealing on the phone with them. Worst experience of my life!!!

Rating:

5.0

timely and helpfully

Rating:

3.0

The self online pickup froze and submitted info without me sending pictures of the odometer and damage, then had to call and be placed on hold for 45 minutes.

Rating:

4.0

Always friendly and courteous

Rating:

5.0

could not get the picture to load when I took the truck back also there was a charge for paying with Visa, i found this a bit deceitful as it was not disclosed and you want the visa when a person rents a u haul then hey lets suck a couple of more bucks from each one U Haul would make an aggressive amt every day I guess you guys have a good take on the market but I will be looking at different rental for trucks

Rating:

4.0

Happy with this location

Rating:

5.0

Great customer service

Rating:

5.0

I have used uhaul several times ,from installing new hitches on our vehicles to renting their trucks and trailers over time .I am very pleased . THank you , D Dennis

Rating:

4.0

Very convenient location

Rating:

5.0

All good and good people

Rating:

4.0

Prior to pick up, when the location was in contact the customer service rep seemed irritated with questions.

Rating:

2.0

My truck had only a 1/4 tank of gas! Having to gas up first thing is super inconvenient and not knowing how much gas I’d use, I filled the tank to the cost of $110!! I never used nearly that much!! I returned it with over 1/2 a tank... your welcome Uhaul!!

Rating:

5.0

Location is fine. What’s not fine is the customer service when you have to call.

Rating:

2.0

I was overcharged on rental truck. Got the truck with 1/4 of fuel, They charged me for fuel fee of $100, they said I didnt fill the fuel the same amount when I got the truck, I only used the truck for 3 hours, drove my stuff approximately 1.5 kilometers from the pick up location, fill the fuel back to 1/4. Not impressed how they entertain costumer.

Rating:

2.0

It was really slow getting process to leave, as the system seemed to be down. I also was charged $15 cleaning fee because the blankets were not folded up, with I didn't realize they had to be. A representative that check me out did his best to get things situated and was very pleasant. However, Upon returning the next day for payment, my payment had already gone through on my credit card, which I was not told and the representative was rude and sarcastic when I questioned about the $15 charge for cleaning. I am a visually impaired person and do not drive oh, so things are not explained to me the way I thought they should have been. It would be nice to get my $15 plus tax back.

Rating:

5.0

Everything anyone would expect, great

Rating:

2.0

I was double charged from my account