Customer Reviews for ABC Self Storage Inc
(U-Haul Neighborhood Dealer)

1,073 reviews

511 Pine Ave   Snohomish, WA 98290
(Off Hwy 2)

(360) 568-8538

Office Hours

  • Mon-Fri: 9:30 am–6 pm
  • Sat-Sun: 9:30 am–5 pm
Special Operating Hours
  • 3/31/2024: Closed

Services at this Location:

Contact Us

(360) 568-8538

511 Pine Ave
Snohomish, WA 98290
(Off Hwy 2)

Services at this Location:

Office Hours

  • Mon-Fri: 9:30 am–6 pm
  • Sat-Sun: 9:30 am–5 pm
Special Operating Hours
  • 3/31/2024: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
3.0

Customer service at the storage facility was good and friendly. The uhaul customer service was not and definitely not helpful/ I had my reservations changed twice and not in my favor. I my reservation was changed by U-Haul from a convent location to a location that was out of my way, and I still had to pay mileage. Now, the truck that was given to me is another issue. The passenger side of the windshield was broken, the check engine light was on, and the gas cap light was also on. I said something to the storage until before I left and was told they knew the windshield was broke and the engine light was on, still let the truck leave the parking lot. I would have refused to take it, but I had to move my daughter out of her apartment. The truck ran terrible and had no power, one can assume it was the gas cap, but i who knows. Anyway, I will not rent from uhaul again. this was another bad experience.

Shannon Carmack 
Rating:
5.0

Staff was helpful and friendly, equipment in great condition. Highly recommend!

David Gamber 
Rating:
5.0

Customer service was fantastic! Will happily return because of my experience!

Ryan Garrett 
Rating:
5.0

Nothing, staff was outstanding

Nikki Taylor 
Rating:
5.0

Very happy with the warm friendliness of the people working there both times I have rented a Uhaul

Toby Worthington 
Rating:
5.0

The employee was kind, courteous and helpful.

Misti Halverson 
Rating:
4.0

Broken windshield, gas cap 'error' that would not clear

Wendell Tobiason 
Rating:
3.0

Heather at ABC Storage (and UHaul) is awesome! The facility; not as much (my storage unit became infested with mice in my short time there).

Robert Evans 
Rating:
5.0

Staff was extremely helpful and pleasant

Brian Acey 
Rating:
5.0

The process of renting the truck was so easy! The person who helped me inside was knowledgeable and so so kind!!

Lori Hall 
Rating:
5.0

Customer did not leave a comment.

Philip Mccallum 
Rating:
3.0

Truck back had a sticky floor and the unit got bad fuel economy. Felt/sounded like a manifold leak.

Darrell Heike 
Rating:
5.0

Customer did not leave a comment.

FREDRICK MILLER 
Rating:
5.0

Customer did not leave a comment.

mary prasek 
Rating:
5.0

Customer did not leave a comment.

Gabrielle Morris 
Rating:
5.0

Customer did not leave a comment.

Daniel Giles 
Rating:
4.0

Inform how to get the best gas mileage. My vehicle is stuck in tow/haul mode Allowing me 4 miles to the gallon!

Theresa Markham 
Rating:
3.0

Truck had broken window and lots of unmarked damage (I pay for the extra insurance, its worth it in case I am ever blamed for damage I did not create which thankfully did not happen to me). Most concerning, I reserved a 10 foot box truck. Apparently someone did not return a truck and I got stuck with an unwanted 20 foot truck. A nearby location had a 10 foot truck but was closed on the day I was renting (Uhaul associates were aware of this dilemma the day before). NOTE: When my father-in-law ran a uhaul location in Seattle, we used to jockey trucks around per customer need from far away places ALL THE TIME. I am not sure when or how uhaul has lost its customer service. If uhaul can not fill a reservation, please don't take it in the first place. Simply become a first come first serve business. Please take time to watch this clip: https://m.youtube.com/watch?v=4T2GmGSNvaM in the end, I would still recommend using uhaul as there are few other companies that can fill the need of small moving trucks, on a mass scale to mostly untrained drivers, who only need a truck once in a while; so thank you for that.

Joseph Bender 
Rating:
5.0

Customer did not leave a comment.

Gaspar Gonzalez 
Rating:
4.0

Customer did not leave a comment.

Rex Torres 
Rating:
5.0

Kelly was always helpful yearly.

Ariel Amoranto 
Rating:
5.0

Customer did not leave a comment.

Christine Obleton 
Rating:
5.0

No improvements necessary.

Brian Orfant 
Rating:
5.0

The counter woman who helped us was extremely nice and accommodating. Would definitely use their services again.

Geraldine Prior 
Rating:
5.0

Nothing, my experience was perfect.

debe skog 
Rating:
5.0

Customer did not leave a comment.

Joe Friedenthal 
Rating:
5.0

Excellent customer service, friendly staff. Very easy to deal with, every experience should be this positive.

PAUL SCHOFIELD 
Rating:
5.0

Incredible attendant with fantastic customer service

Melissa Geary 
Rating:
1.0

My reservation was originally in Monroe and then days before the pick up it was moved to Snohomish for no reason. Then when I dropped the truck off after only driving 15 miles for it, I had stopped at a gas station and refilled it back to the level that it was given to me. I took a picture of the gaskets just before I got out and it showed the same level as it was give it to me. Yet, I was charge for 3 gallons of gas. I called this place on the phone and the lady was argue with me and said that it was not at the same level.

Jerry Dixon 
Rating:
5.0

The ladies in the rental office were very nice/ helpful. Thank you.

Joseph Bender 
Rating:
5.0

Customer did not leave a comment.

Jeff McCarthy 
Rating:
4.0

I reserved the U-Haul in Monroe. I wasn’t told I needed to go to Snohomish. I received a text notification over an hour after my pick up time of the new location. We were told it would have 5/8 a tank of gas and got in and it was at under half a tank. The lady that helped us was really nice and the truck was great. I just wish there was communication about the location change and accurate gas levels.

Valerie Blake 
Rating:
5.0

Ladies in office are awesome!!

Tod Uderitz 
Rating:
5.0

Great customer support!

Aristides Iliakis 
Rating:
5.0

Dawn at the ABC Storage who assisted me with my UHAUL did above and beyond the call of duty! I have had to rent a truck a few times in the last couple of months, it's because of Dawn's positive make it happen attitude that will not only have me be a loyal return customer she's someone I will refer others who need to rent a vehicle! She's more than a great asset to your company but also to your clientele!

BARRY VINCENT HAUGHIAN 
Rating:
5.0

Customer did not leave a comment.

Rony Valenzuela 
Rating:
5.0

The front desk manager was awesome and very helpful.

Badreddine Mala 
Rating:
5.0

CUSTOMER SERVICE WAS FRIENDLY AND KNOWLEDGE ABOUT THE TRUCK. THE TRUCK WAS CLEAN AND READY.

Namon Robinson 
Rating:
2.0

Customer did not leave a comment.

Justin Hubbard 
Rating:
5.0

Customer did not leave a comment.

Janis Roberts 
Rating:
5.0

Customer did not leave a comment.

Kathllen Ondras 
Rating:
5.0

Make it easy to rent one. It took me 4 days to get a long haul trailer.

Paul Colvert 
Rating:
5.0

No need to make changes to improve. Everything was great. Thanks

Terrence Burns 
Rating:
5.0

Great service, reasonable rate, friendly office.

Thomas Barr 
Rating:
5.0

This was the easiest process...I did everything online and even checked in with photo of driver's license and it took under 2 minutes to get the keys to the truck. Customer service at desk was excellent!

Eugene Rogers 
Rating:
4.0

Customer did not leave a comment.

Cristina Pellett 
Rating:
5.0

Customer did not leave a comment.

KATHLEEN ONDRAS 
Rating:
5.0

We need a bigger truck

Kimberly Saucedo 
Rating:
5.0

Customer did not leave a comment.

Sue Littlefield 
Rating:
5.0

I felt your service was excellent and your prices are very fair. I had a very favorable visit with this U-Haul business.

Louisa Moe 
Rating:
5.0

Customer did not leave a comment.

Gretchen Miles 
Rating:
4.0

I found the online check in procedure to be overly complicated having to stop. Take pictures of the odometer pictures of the fuel take pictures of the compartment take pictures of the cargo area. That's part of what the person who is running the U-haul site is paid to do. I shouldn't have to do their work for them.

Cliff Lattish 
Rating:
5.0

Customer did not leave a comment.

Tom Norris 
Rating:
5.0

Customer did not leave a comment.

Jon Smith 
Rating:
5.0

Customer did not leave a comment.

D Kerry Wooten 
Rating:
4.0

Communication about where to pick up the truck was poor, the folks where I set up the reservation (Monroe, WA), were helpful and pleasant, but they did NOT tell me I would be picking up the truck at a totally different location.

Gina Wolf 
Rating:
5.0

No complications. I was in and out in no time at all. It probably does help to do the paperwork online to get it scheduled a couple days in advance.

Ryan Deakin 
Rating:
5.0

Customer did not leave a comment.

Rob Bennett 
Rating:
4.0

Customer did not leave a comment.

Galen McInelly 
Rating:
5.0

Excellent customer service from the staff person!

Brian Evans 
Rating:
5.0

Customer did not leave a comment.

Joel Goolsby 
Rating:
5.0

Customer did not leave a comment.

Ryan Barr 
Rating:
5.0

This was Great Customer Service!

KAREN MOORE 
Rating:
5.0

My experience with this location manager, Dawn Woodbury, was amazing. I have never meet a more kind or helpful Manager. She saw I was extremely stressed and needed some old fashioned human kindness and she gave me that in abundance. Talk about going over and above her normal duties. Ms. Woodbury even returned the 26' foot truck I had rented from another location when she saw I was too distressed to drive it and then quietly and professionally rented me a 15' truck, which was all I needed to continue my moving needs. There are a few people who will always stand out in your memory as genuinely kind. Ms. Woodbury will alway be one of mine. U-Haul is so lucky to have her. Absolutely outstanding performance and I have been telling people about her kindness to me and I will continue to do so. She deserves a pay raise and I will attend any awards ceremony where she is recognized for the exceptionally warm and knowledgeable human being she is. Cathy Morris

Richard Morris 
Rating:
3.0

My complaint isn't with the location, it's with uhaul.i am being charged nearly 800 dollars when I drove less than 50 miles. I called the location this morning when I saw the error on the receipt. She recognized that she had put the mileage in wrong, and said she would fix it. She said she would have someone from uhaul call me. No one called. This ridiculous charge is still on my credit card, and I called uhaul to get it fixed. You are going to take 3 business days to fix this? Unacceptable. Fix it NOW.

Diane Dearmont 
Rating:
5.0

Customer did not leave a comment.

don dauenhauer 
Rating:
5.0

Customer did not leave a comment.

Andrew Hoggatt 
Rating:
3.0

Customer did not leave a comment.

Katrinia Heddon 
Rating:
5.0

Customer did not leave a comment.

Jeff Bongard 
Rating:
5.0

Super easy. The manager knew what she was doing and got us going on our way. Nice to receive such professional service.

Eva Gary Hortsch 
Rating:
5.0

Service was quick, responsive and friendly. Thanks!

Katherine Rowe 
Rating:
5.0

Customer did not leave a comment.

doug crawford 
Rating:
5.0

Great communication and service from this location - personable and an overall great experience with personnel.

JEFFREY RISTOFF 
Rating:
3.0

It would have been nice if this location had the truck ready to go. They didn’t even have the appliance dolly we ordered available. Needs to be better prepared

Christopher Elli 
Rating:
5.0

Kelly was helpful, knowledgeable and very nice.

Kurt Hoskins 
Rating:
5.0

Customer did not leave a comment.

AUBREY WALLACE 
Rating:
5.0

Customer did not leave a comment.

Allan O'Neill 
Rating:
5.0

Customer did not leave a comment.

Carol Lenz 
Rating:
5.0

Customer did not leave a comment.

virgil niess 
Rating:
5.0

Customer did not leave a comment.

David Johnson 
Rating:
5.0

Customer did not leave a comment.

Ian Lopez 
Rating:
5.0

Will use it again.

Marilyn Jimenez 
Rating:
5.0

Dawn is so helpful and a pleasure to work with!

Jacqueline Ross 
Rating:
2.0

I made a reservation online and happened to be about 45 minutes late, which, I did not know would be a problem considering I paid and reserved the truck. I showed up and the lady automatically told me there were no trucks available without even looking up my reservation. She was nice about it but what she was telling me didn't make any sense and after questioning the procedure and whatnot, she still didn't look anything up for me. She sent me away with a phone number to call Uhaul to find an available truck in the area. When I called, I was put on hold and told to go back and that they did in fact have a truck for me. When I went back, she claimed that my reservation was in "yellow" because I was late and she said she thinks "they're just trying to cover their ass."

Allison Phillips 
Rating:
1.0

What a horrible experience. We booked a 26ft trucks over three weeks before we needed it to insure we had the right truck. The week before picking up the truck, they said it would not be available at our location and gave recommendations hours away. We had to decrease the size of the truck to a 20ft one hour away from our location. Many phone calls and hours of holds, poor customer service. The drop off location was very easy. I would not recommend u haul if you need a specific sized truck with a real move out date. We have to rent another truck for another time since we didn’t get the size we reserved.

Jesse Youngberg 
Rating:
5.0

Excellent customer service.

Larry Cousens 
Rating:
4.0

All well, very friendly, glad I could get a 20' truck. I really appreciate U-Haul for having so many choices at so many locations, for a good price.

Joseph Begley 
Rating:
5.0

Customer did not leave a comment.

scott adler 
Rating:
5.0

Customer did not leave a comment.

Becky Freeman 
Rating:
4.0

Customer did not leave a comment.

Mary-Jo Bradley 
Rating:
5.0

Dawn was awesome and the process was super smooth!

Kathleen Menzimer 
Rating:
1.0

Customer did not leave a comment.

Kathy Le 
Rating:
5.0

Customer did not leave a comment.

Lori Fryxell 
Rating:
2.0

Customer service Rep didn't seem to know what they were doing. They also misquoted us on the rates. Upon returning the U-haul the following day we were helped by the same Rep. They were somewhat rude and not very friendly. No need to be rude.

Michael Snowhill 
Rating:
5.0

Great service end friendly

sergio rodriguez 
Rating:
5.0

Customer did not leave a comment.

MARK THOMA 
Rating:
5.0

Customer did not leave a comment.

KAREN WIGINTON 
Rating:
5.0

Drop off was so easy. Loved it!

scott savage 
Rating:
1.0

they sent me out on the road illegally, and with no lights and was told bye other uhaul location that they hitched me up incorrectly and put lives at risk

debbie weston 
Rating:
5.0

👍👍 .nothing they are doing an excellent job there .!! .friendly people picking up and dropping off .will definitely use and recommend this facility to my friends and others ...thanks have a good day ..

Ronald Smith 
No reviews have been submitted for this location.

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