Not to do your transactions outside..To have your vehicles clean. To keep your vehicles maintain safe for customers. Took a picture and also called in about the emergency brake hanging broke. Vehicle almost got me in an accident on the way out. It jumped into neutral when I had it in drive. This happened a couple of times why I was using the vehicle. Thank God it happened at the end of me using the vehicle. Thought at first it wasn't happening. My helper witness it too why we were driving,at a stop.梁 Very scary adventure while using this vehicle.Called in about the vehicle and made a complaint to at the 1-800 number.Called a couple of times, finally got service after holding for almost an hour. Customer service needs to respond faster just in case there is an emergency situation.Not happy or satisfied with this rental. Awesome couldn't download the pics that was taking for me to return the vehicle. Kept on telling me that there was an error with the process. Had to get help from a gentleman that was leaving work from the facility. He had his supervisor Mr Oscar on the phone he told me to call the 1-800 number. Said it was okay for me to leave the vehicle.CANDICE C.
Customer Reviews for ABA Recovery Service
(U-Haul Neighborhood Dealer)
San Diego, CA 92120
(Past Kaiser Permanente about a half mile)
Servicios en esta ubicación:
Horarios de la ubicación
- Lun. - sáb.: 9 a. m. - 5 p. m.
- Dom.: 10 a. m. - 4 p. m.
- Devolución del cliente 24 horas
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
El cliente no dejó un comentario.Jordon W.
El cliente no dejó un comentario.Chelle W.
El cliente no dejó un comentario.Earl W.
Easy pick up. Looks like a tow yard, but they were prompt and pull up the uhaul to you. Booked it online, chose the spot, drove to the location, called them up, and the uhaul rep came out to check in and pulled the truck up. Took 5 minutes, in and out.Edward G.
I reserved a furniture dolly and a number of moving blankets. They had none there for me to use. I was charged a gas fee even though I was given a truck with under 1/4 of a tank and that is how I returned it.Brandon S.
El cliente no dejó un comentario.Anthony O.
El cliente no dejó un comentario.Noelle F.
El cliente no dejó un comentario.MARIEGALE L.
I wish the store had more parking spaces for customers.Junko A.
El cliente no dejó un comentario.Leonard S.
Get a restroom.peter S.
Nate and Tyler are always very helpful. Thank you to both.ROGER D.
Elias was very kind and helpful. The van was perfect for what I needed to do. Definitely would use them again.julie A.
See above - I would like to speak with someone regarding my experience. I would not recommend u-haul at this time, and if no compensation is offered will make sure to share my story with others. Email is on file.Alan K.
El cliente no dejó un comentario.Michal B.
El cliente no dejó un comentario.AASIM M.
The gentleman who helped me was very prompt, friendly and professional! Easy pickup and dropoff.Krystle G.
El cliente no dejó un comentario.Michelle E.
Great serviceLeslie G.
Not much! Very courteous, helpful, knowledgeable and professional from management to staff members. Great customer service !AL B.
Best U-Haul experience ever. Easy pick up and drop off, clean and new van. Best of all was the customer service by Elyas. Extremely friendly and professional.Garo G.
Excellent Service--Thank You Elias !Donald R.
Excellent customer service upon pick up and drop off. The two gentlemen were awesome and this location had exactly what i needed. Would definitely come backMellani M.
The customer service was amazing! They were very understanding and helped me to ensure my move was good. ¡Gracias!Lluvia M.
I feel sorry to the young fellow that he has to be outside at all time without a chair, just standing talking to customers. Please open up your office so that it will ne more comfortable to the customer signing to rent.Helen S.
The service was great and the equipment rental experience was streamlined. The gentleman that Ininteracted with was very personable, knowledgeable and capable. Good experience all around.Martin A.
El cliente no dejó un comentario.Jon C.
Price way to highSydney H.
El cliente no dejó un comentario.Nathan F.
El cliente no dejó un comentario.VARONIA G.
Quick and to the point staff. Amazing experience.DOUGLAS S.
Elias was incredible, his customer service was excellent and he helped with the little situation i had. I recommend this location to anyone needing to make this the easiest part of their move. Thank you, Elias!Broc C.
Very cheerful and helpful person helped me drop off the trailer. Went off without a hitch... no pun intendedLiam S.
El cliente no dejó un comentario.Denise M.
Nathan was patient and provided excellent service.Tye K.
Just as easy for drop offTerry S.
There's NO office. Stand in 95 degree heat and direct sunlight outside. Would not return or recommend.James E.
My first experience with uhaul neighbors was with a sketchy gas station so I didn't expect much from this place but was I wrong. I went with these guys twice now and both times were very good. Very quick and friendly staff. Vehicles are newer models and well maintained. Would definitely recommend Matthew H.
El cliente no dejó un comentario.Darwin B.
Everything went greatMarquez H.
Very UNSATIFIED customer ONLY with the local person who took my reservation. The folks I picked up the RV from were very nice and courteous.Alonzo O.
El cliente no dejó un comentario.Vladimir S.
Guys were great. Incredibly professional. I witnessed them dealing with a difficult customer and they were polite, professional, patient and I was super impressed.Stephanie M.
El cliente no dejó un comentario.Carolyn P.
El cliente no dejó un comentario.Michael S.
El cliente no dejó un comentario.Sokimi S.
Just make sure the windows are cleansteve J.
Associates were not familiar with how to hook the brake light hookups to my vehicle so drove from San Diego to Pendleton, OR without functioning brake lights on the trailer. It was a recently purchased vehicle so I myself was not familiar with the set up yet.Sarah J.
El cliente no dejó un comentario.Michael J.
I put the exact amount of gas back into the truck and on the gas gauge was in the same place as when I picked it up, yet I still got charged an extra $33 ishAdam W.
El cliente no dejó un comentario.destinee M.
Your staff is extremely kind and helpful! Excellent location and checking out and in was very quick!clark F.
I'm extremely happy with my experience renting with u haul. Everyone was friendly and helpful.Elias F.
Awesome location and owner! Great to work with and really took care of us. Highly recommend!Armand A.
El cliente no dejó un comentario.Adriana R.
El cliente no dejó un comentario.Lizz F.
El cliente no dejó un comentario.Marta S.
Great customer service, quick and easy support.Luis M.
El cliente no dejó un comentario.Kimberly B.
El cliente no dejó un comentario.ANDREW R.
El cliente no dejó un comentario.Kendall B.
Always good customer service..thank youJohn G.
The 2nd time receiving a U-Haul from here so dirty can not even see out of the windowsWilliam F.
Nothing. The employees were very helpful and informative. Ill use this location moving forward.MICHAEL W.
The young guys working here are very friendly and helpful!!! GraciasMichal B.
El cliente no dejó un comentario.Olga B.
El cliente no dejó un comentario.Matthew R.
I placed my reservation at a location within 1mi of my home/moving location, then morning of move I get text that truck is available at this new location 13mi away. I'm charged $0.89/mi for all these extra round trip miles, not to mention extra gas at $6.30/gal. Expenses were twice what I'd budgeted for. Was told I'd get a mileage credit, but didn't. Had to call and speak to management afterwards to get a promised credit. This is second time in a row that U-Haul has not been able to meet confirmed reservations and bait-and-switched me last minute on truck location/availability.Daniel C.
Drop off location still not open to public (Covid restrictions). But the young gentleman was VERY helpful and came out to meet me when I arrived with the truckWalter D.
Helpful staff, truck was clean.Matthias B.
Great friendly young guys!!Michal B.
El cliente no dejó un comentario.Jared M.
El cliente no dejó un comentario.Marc M.
El cliente no dejó un comentario.Curina F.
El cliente no dejó un comentario.Steven H.
The guys working that location were great. Thanks!Jose B.
El cliente no dejó un comentario.Rachel H.
El cliente no dejó un comentario.Michael S.
El cliente no dejó un comentario.Sarah-Nicole B.
1st the gas wasn't at the half mark even though they said it was it was just below half ok I drove 35 miles I fill the tank back to the mark it was when I got it and they charged me an extra $30- total BS plus the change the oil light was on. I'm pissed off I called this morning left a message and got no return call. Beyond disappointed and will never return to this location.Carolyn W.
1) The return app is ridiculous! In the past, I would just drop off the keys and someone would take a quick look at the vehicle and I was ready to do. Now the app asks you what seems like 50 questions on the vehicle condition, the mileage, how much fuel, have to take several photos for: proving fuel, proving cleanliness, proving vehicle condition, where it was parked, etc. I am guessing I had to do this because I dropped it off after hours. 2) Why in the world was I charged a $20 fee for dropping it off after hours? What is funny is Uhaul actually saved money after hours by me having to go through the return process mention above that normally would have been done by one of your employees but you put the time and expense on me to do it. So why am I being charged?Derrick L.
The drop off location lobby was closed to the public but they had a process to intake equipment and did so in a very customer friendly way. The representative was helpful and made the process very easy to return.Kevin C.
Everything was goodtom S.
the uhaul rep was great. very accommodating.Brendan G.
El cliente no dejó un comentario.ERNEST BORBON C.
They were hesitant about me dropping off the vehicle after hours, thought I have done it before securely. This did surprise me, though J am not sure how the area is at night so i can understand. I appreciated the property being flexible with me regarding the dolley, I had left it in the storage unit and completely forgot to turn it in with the truck, but I turned it in next day; manager was kind and understanding.Richard M.
El cliente no dejó un comentario.Arturo L.
Hire more people.Elizabeth C.
El cliente no dejó un comentario.Sam A.
I'm not sure what happened, but the hydraulic cylinder on the trailer must've lost pressure or some thing because there was hydraulic fluid all over the trailer and my vehicle.MATTHEW E.
Nice and secure locationAlexander G.
El cliente no dejó un comentario.Gerardo S.
El cliente no dejó un comentario.robert H.
El cliente no dejó un comentario.CHARLES P.
Parking needs to be improved. Thank you!Rizaldy S.
I've been to this location a few times, the guy working there has been extremely responsive and very helpful, always gets me checked in or checked out quicklyBradley P.
El cliente no dejó un comentario.Karen J.
El cliente no dejó un comentario.Lucy L.