Customer did not leave a comment.Bianca Q.
Customer Reviews for ABA Recovery Service
(U-Haul Neighborhood Dealer)
San Diego, CA 92120
(Past Kaiser Permanente about a half mile)
Services at this Location:
- Mon–Sat9 am–5 pm
- Sunday10 am–4 pm
Special Operating Hours
- 12/24/2023: 10:00 am - 2:00 pm
- 12/25/2023: Closed
- 12/31/2023: 10:00 am - 2:00 pm
- 1/1/2024: Closed
- 24 hour customer return
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Customer did not leave a comment.Caleb M.
So only other thing I would offer is getting a lock and tie rope. Had no idea until I was loading up the U-Haul that that was necessary as it was my first time doing this.Vanessa C.
The transmission light was on, and the truck drove very hard, .Stephanie B.
Customer did not leave a comment.Britney H.
Felt like I was being nickel and dimed. 1. I don't think your processes are well defined nor well communicated. I was told to just fill the tank back up to where it was when I left. I saw the line at 1/4 tank but apparently when I came back I was told it was just above the quarter lineâ€¦ I went 20 miles in the truck, and put two gallons back into the truck on my way backâ€¦ not to mention I had the truck rented for an hourâ€¦ when I came back I felt like the inspector was trying to find any way to charge me for somethingâ€¦ just poor customer service and I felt like you're just trying to find a way to get your tank refilled for free. Here's an idea - start with a full tank so all I have to do is refill to fullâ€¦Justin C.
Customer did not leave a comment.Jean M.
The men were very communicative and welcoming. They spoke very clearly, which I find lacking in other UHaul locations where some tend to "mumble" in soft tones, not very inviting. But this was not the case for this location.Jim S.
Great experience. Thanks Marco!rich Q.
Customer did not leave a comment.Stephanie B.
This is the very first Uhaul I have been to that that does not welcome customers inside or offer a bathroom, they have a sign up on the front doors that due to Covid19 no one is allowed inside, this is total non-sense. They don't let people in because they have a repo business being operated out of here and they don't want irate people going inside. There lot looks like a prison with all the barbed wire to keep the people out trying to get there cars back. Marko was very friendly and helpful, equipment was ready and no problem so an A+ on that. Just not a good overall experience. Felt unwelcome.Blair G.
Customer did not leave a comment.irina N.
Customer did not leave a comment.Robert R.
Customer did not leave a comment.Shasta U.
Whole experience was junk. First reservation got cancelled in different location, showed up here truck smells disgusting, windshield from inside was so dirty that couldn't see anything, was so low on gas that didn't make 4 miles to nearest gas station and ran out of fuel, no brakes at all, makes very weird noises when running from engine, truck was not safe operating above 40 mph it was shaking so badly that couldn't keep in the lane, customer service was poorOleksii K.
Customer did not leave a comment.JENNIFER I.
Main cabin smelled like cigarettes. Highly unacceptable. There should be zero tolerance for having any vehicles smell of cigarettes.Sean K.
Customer did not leave a comment.Eric C.
The truck we rented had the weather stripping on the door coming off and made it a nightmare to get in and out of the truck. The worker knew it was messed up, but still gave the truck to us.JOSHUA B.
Lots of extra fees. Charge per mile and stop to get gas? Everything is an add on. Could have highered someone for the pricedeanna E.
Customer did not leave a comment.Donald B.
Marco always responds and gives superb customer service and very accommodating.Stanley T.
Customer did not leave a comment.marco H.
Customer did not leave a comment.GREGORIO D.
Very nice and friendly staff and easy to access location. Thank you!Michelle J.
Attendant was timely and polite at both pickup and drop off. Very easy. No need to improve based on this one - just do it the same next time :)Kurt D.
Customer did not leave a comment.Diana Y.
I have always received wonderful customer service at this location.Amy D.
Customer did not leave a comment.Israel S.
Brand new truck (only 4,000 miles) - very fast and easy experience picking up and dropping off, won't hesitate to do again!H B.
Customer did not leave a comment.PAUL G.
Nothing. I was amazed at how easy it was. The customer service was excellent and I was even more pleased to have the employee do everything with the trailer for me.James K.
Customer did not leave a comment.Dave M.
The uhaul guy that checked me in was awesome!!!ernest A.
Customer did not leave a comment.Meloney G.
Did not receive a "key" or RF keyfob for access to open and start. Apparently it was hidden somewhere in the cab. So, starting/operation was not a problem. However: I was unable to secure the cab overnight and had to leave it unlocked.JOHN S.
Staff at this location are exceptional! Super quick and friendly!Amy L.
Customer did not leave a comment.Keyi Y.
Staff was very polite and helpful.MARCELLE E.
The steering wheel was completely crooked, the engine didn't sound too well, gears didn't shift good either.Muzhgan O.
faster service. A walk around the vehicle for scratches and dents. The check engine light was on. I've rented from here before and it was a good experience.norman B.
Nobody was available to check in truck (perhaps because there was a major storm) and self check-in directions for how/where to leave truck we're not clear. I spent a significant amount of time trying to check this vehicle in.Rodrigo R.
Customer did not leave a comment.Michelle T.
Customer did not leave a comment.Louanne G.
Young man who rented me the truck was great, more companies need employees like him. Will definitely return because of him.Jeffery C.
Customer did not leave a comment.Dylan H.
it was hard to see my final bill..i had to look back through really long email...great truck..great staff..thanksjoseph L.
Customer did not leave a comment.Milana V.
Lovely servise!!!Michal B.
Customer did not leave a comment.Carson W.
The person helping me at this location was friendly, knowledgeable, and professional.Brian R.
The truck AC stops working after about 10 minutes. The after-hours drop-off parking area is very small and I got the last spot.MICHAEL N.
Great serviceMichal B.
The guy who got the stuff was great!Caleb M.
Customer did not leave a comment.tony R.
Exceptional customer service at this location.VARONIA G.
The experience was great. I was checked in quickly, given great instructions on how to return the vehicle after hours and I was on my way. I would have given my experience 5 stars, but I was charged for gas I didn't use. My bad for not taking a pic of the gas gauge. I was credited after calling the store, so all in all it was an excellent experience.Tina K.
Great service and personell.BRUCE P.
Customer did not leave a comment.Jacob J.
Customer did not leave a comment.Daniela K.
Customer did not leave a comment.Juan L.
Customer did not leave a comment.Eric A.
Not add false over charges.Jaime K.
Customer did not leave a comment.Sandeep K.
Definitely a good experience.Eric A.
Customer did not leave a comment.Keith J.
Truly impressed with the ease of doing business that the staff created. I was surprised how quickly I was in and out. The staff made what's generally a stressful situation very pleasant. I truly appreciate the great customer service!Jessica T.
This specific location needs more parking lot space. Was unable to return uhaul in correct location due to lack of space. Other than that, great experiencejamal T.
I requested the dollies/blankets like a month ago, and yet when I show up the guy goes â€œnot sure if we have any, I'll check.â€ You're telling me you give customers the illusion they can get a dolly from you and then on their moving day you might just tell them the most important tool in the moving process is simply not available as expected. Not acceptable.Ian B.
It was a great experience. Thank you!Christopher S.
CANNOT SPEAK FOR THIS LOCATION CAUSE I DID NOT DO THE DROPINGdiane S.
it was all pretty good....no suggestions by me.frank N.
Customer did not leave a comment.Laszlo W.
Customer did not leave a comment.Dylan R.
Very helpful staff.Theresa G.
Customer did not leave a comment.Artiss R.
Great service, reliable equipment and convenient location.Martin W.
Customer did not leave a comment.Kerry V.
Great service- no problemsalan A.
Guy there was helpful. Appeared outside as soon as I got there. Made it very easy.Andrew M.
Monty and the crew make renting and dropping off a breeze. Thanks.Kevin H.
Everything was Quick and Great. Better Vehicle Maintenance might be a small concern.Sandeep K.
Customer did not leave a comment.Efrain M.
Customer did not leave a comment.Gerardo M.
Nothing. Outstanding service again!Kevin H.
Nothing. Great experienceKevin H.
Not much of available parking. Is almost like a junk yard there is no access to the building you wait outside a gateFrancisco M.
Very professional, well doneJames C.
Customer did not leave a comment.Diego J.
Quick and easy. In and out quickly. Everything was fantastic from start of rental to finish.SELINA B.
Great customer service they asked me for the truck back a little early. I was able to do that because of that they gave me a great deal on my next rental 100% would recommend this company and this franchise.David B.
Customer did not leave a comment.Michal B.
Customer did not leave a comment.Arturo M.
This is the s cond time we've rented at this location. Easy, quick and seamless!!KAREN C.
Actually nothing. The person working was kind and helpful on the phone and in person. You're lucky to have him as an employeejennifer H.
The rate set by U-Haul per mile for an In Town move is steep. It really jacked the charge up. It has nothing to do with the place of pick up. They were friendly and accommodating.Erin K.
Customer did not leave a comment.ROGER D.
The best team! Thank you guysâ€¦ MichalMichal B.
Customer did not leave a comment.Robert P.
Fast easy and not to expensive and workers very helpful and friendlyYomar adnn R.