El cliente no dejó un comentario.Tim E.
Customer Reviews for ABA Recovery Service
(U-Haul Neighborhood Dealer)
San Diego, CA 92120
(Past Kaiser Permanente about a half mile)
Servicios en esta ubicación:
Horarios de la ubicación
- Lun. - sáb.: 9 a. m. - 5 p. m.
- Dom.: 10 a. m. - 4 p. m.
- Devolución del cliente 24 horas
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
El cliente no dejó un comentario.Karen M.
The vehicle broke down several times on me and when I called for assistance they showed up 4 hours later.Scott G.
El cliente no dejó un comentario.Joseph F.
El cliente no dejó un comentario.Carlo O.
The equipment performed outstanding for the entire trip from San Diego to Surfside Beach SC. Thank you Uhaul !Frank S.
The truck did not have working AC. The Truck was absolutely disgusting, it was sticky, and poorly maintained (Tires rotted out). After we got to our destination and started removing furniture we began to see ant colonies all over our belongingsjohnny J.
El cliente no dejó un comentario.Albert W.
No parking space after closed.Peter D.
air conditioner DID NOT WORK!!!!Rene D.
The tie down boards in the trailer need repair.Steven R.
El cliente no dejó un comentario.Shelby J.
El cliente no dejó un comentario.Brad H.
The engine cowling inside the truck does not go flush with the floor. My foot, several times, was caught between the gas pedal and under the cowling. Potential is there for a serious problem. Cruise Control would have made my journey from San Diego to Elizabeth (close to Denver) less tiresome on my leg(s).James P.
This location's office was closed due to COVID, but there were 2 male employees who greeted us at the gate and took the truck into the gated yard. They sent us on our way, said all was taken care of.Mary H.
They are stealing my money from my account, I will seek a lawyer.Terrill M.
I love this place, all the guys are super friendly, specially Tyler and Marcel. Thank you guys for excellent serviceMichal B.
El cliente no dejó un comentario.andria G.
El cliente no dejó un comentario.Nicole W.
Friendly stuff!Michal B.
More available parkingGeorge D.
I had the best experience with U-Haul. The online check in made it nice and easy. The employees were kind and informative. Gracias.Karine D.
El cliente no dejó un comentario.Barry T.
There was only one tech servicing the customers. The rest were all inside behind a locked gate. All of the customers were just standing around. COVID is the excuseâ€¦.there is not a mandate in SDâ€¦ help your customers or lose themFernando Q.
Nothing to improve. It was a Great experience. Tyler was the best! Patient, helpful and explained everything and answered all my questions.Eva D.
I didn't get the young man's name but he was hard working and very politeTeresa G.
Marcel is very nice and very friendly. She is always lovely! Thank you, MichalMichal B.
Be aware of locations and addresses that are similar when making reservations for customers. I was wanting to rent from 7465 Mission Gorge Rd. Because my storage unit is right across the street. My reservation confirmation that was emailed to me said that my pickup location was in fact 7465 Mission Gorge Rd. But when I got there the employee had no idea who I was and had no reservation for me. No van either. I had to call the 800 number to get it straightened out. They had it in their computer that my reservation was 7145 not 7465. Luckily it was very close and ironing it out was fairly quick and easy.Jeanetta T.
Excellent service at this location.Scott W.
El cliente no dejó un comentario.Patrick C.
wonderful friendly efficient service. thank youSamuel P.
Customer service was awesome when with it extended nine days due to health issues. Much better than my past experiences.Chris B.
Pick up and drop off was excellent and the person that greeted me didn't excellent job smooth operationScott W.
El cliente no dejó un comentario.Paul Q.
I truly don't know what to say since I just spoke with Monte and am VERY upset about virtually everything from start to finish. The reservation was made yesterday for 2:45 at the location nearest my home in San Diego, yet I was sent a text confirmation for Fargo North Dakota for 5pm???? I called the local office today and spoke with a woman who seemed nice enough but when we arrived and met her and Monte my impression of both of them was not positive, especially when Monte offered the insurance and then said he did not have to tell us what it covered or how it worked???? He was also not at all clear about the after-hours return which turned into a two hour disaster this evening. Due to holding on so long for your customer service (which never answered) my phone was almost dead by the time I received a call from my driver saying Monte had called and was waiting for me to bring the key. When I arrived no one was there and finally reached Monte he claimed someone should be there???? We made numerous repeated attempts to contact someone to figure out what to do with the keys since Monte/your system/your signage failed to indicate that we needed to put them into the third of three boxes???? As I just told Monte, I'm 67 and have a head injury so everything is a bit of a struggle. My two friends and I felt his response to my very reasonable question about the insurance was inappropriate, at best and we all felt he should have been much more clear about the return process and what to do with the keys (which I just told him . . . to which he replied that he thought he told us . . . 3 of us will attest that he NEVER told us to use the third box). Then being told to return the vehicle at 1/4 even though we were going out with substantially less BUT that we would receive a fuel credit, made absolutely no sense. We ended up driving under 30 miles but had to put in 5 gallons. I sincerely doubt that vehicle only gets 5-6 miles to the gallon so I'll anticipate a substantial fuel credit on my final charges. As a senior who is not at all tech savvy, I would never have been able to do your check-in process without the help of my 25 year old driver and as a senior I hope I will not be forced to undertake formal action against your company to ensure that the charges are proper and that I'm reimbursed at least $20 for the fuel. Hoping someone who genuinely cares about all I've gone through might care to call me at 202-251-1002.Seth H.
Tyler helped me with my rental. He was very professional and friendly!dave S.
Nothing very good experienceGeorge D.
I love this location, the young guys they work here are very kind, very nice and very pleasant. Marcel, the manager or the owner is also very lovely. I always come back to this location at least twice a week, so I know, thats I will see happy person working here! MichalMichal B.
Not to do your transactions outside..To have your vehicles clean. To keep your vehicles maintain safe for customers. Took a picture and also called in about the emergency brake hanging broke. Vehicle almost got me in an accident on the way out. It jumped into neutral when I had it in drive. This happened a couple of times why I was using the vehicle. Thank God it happened at the end of me using the vehicle. Thought at first it wasn't happening. My helper witness it too why we were driving,at a stop.梁 Very scary adventure while using this vehicle.Called in about the vehicle and made a complaint to at the 1-800 number.Called a couple of times, finally got service after holding for almost an hour. Customer service needs to respond faster just in case there is an emergency situation.Not happy or satisfied with this rental. Awesome couldn't download the pics that was taking for me to return the vehicle. Kept on telling me that there was an error with the process. Had to get help from a gentleman that was leaving work from the facility. He had his supervisor Mr Oscar on the phone he told me to call the 1-800 number. Said it was okay for me to leave the vehicle.CANDICE C.
El cliente no dejó un comentario.Jordon W.
El cliente no dejó un comentario.Chelle W.
El cliente no dejó un comentario.Earl W.
Easy pick up. Looks like a tow yard, but they were prompt and pull up the uhaul to you. Booked it online, chose the spot, drove to the location, called them up, and the uhaul rep came out to check in and pulled the truck up. Took 5 minutes, in and out.Edward G.
I reserved a furniture dolly and a number of moving blankets. They had none there for me to use. I was charged a gas fee even though I was given a truck with under 1/4 of a tank and that is how I returned it.Brandon S.
El cliente no dejó un comentario.Anthony O.
El cliente no dejó un comentario.Noelle F.
El cliente no dejó un comentario.MARIEGALE L.
I wish the store had more parking spaces for customers.Junko A.
El cliente no dejó un comentario.Leonard S.
Get a restroom.peter S.
Nate and Tyler are always very helpful. Thank you to both.ROGER D.
Elias was very kind and helpful. The van was perfect for what I needed to do. Definitely would use them again.julie A.
See above - I would like to speak with someone regarding my experience. I would not recommend u-haul at this time, and if no compensation is offered will make sure to share my story with others. Email is on file.Alan K.
El cliente no dejó un comentario.Michal B.
El cliente no dejó un comentario.AASIM M.
The gentleman who helped me was very prompt, friendly and professional! Easy pickup and dropoff.Krystle G.
El cliente no dejó un comentario.Michelle E.
Great serviceLeslie G.
Not much! Very courteous, helpful, knowledgeable and professional from management to staff members. Great customer service !AL B.
Best U-Haul experience ever. Easy pick up and drop off, clean and new van. Best of all was the customer service by Elyas. Extremely friendly and professional.Garo G.
Excellent Service--Thank You Elias !Donald R.
Excellent customer service upon pick up and drop off. The two gentlemen were awesome and this location had exactly what i needed. Would definitely come backMellani M.
The customer service was amazing! They were very understanding and helped me to ensure my move was good. ¡Gracias!Lluvia M.
I feel sorry to the young fellow that he has to be outside at all time without a chair, just standing talking to customers. Please open up your office so that it will ne more comfortable to the customer signing to rent.Helen S.
The service was great and the equipment rental experience was streamlined. The gentleman that Ininteracted with was very personable, knowledgeable and capable. Good experience all around.Martin A.
El cliente no dejó un comentario.Jon C.
Price way to highSydney H.
El cliente no dejó un comentario.Nathan F.
El cliente no dejó un comentario.VARONIA G.
Quick and to the point staff. Amazing experience.DOUGLAS S.
Elias was incredible, his customer service was excellent and he helped with the little situation i had. I recommend this location to anyone needing to make this the easiest part of their move. Thank you, Elias!Broc C.
Very cheerful and helpful person helped me drop off the trailer. Went off without a hitch... no pun intendedLiam S.
El cliente no dejó un comentario.Denise M.
Nathan was patient and provided excellent service.Tye K.
Just as easy for drop offTerry S.
There's NO office. Stand in 95 degree heat and direct sunlight outside. Would not return or recommend.James E.
My first experience with uhaul neighbors was with a sketchy gas station so I didn't expect much from this place but was I wrong. I went with these guys twice now and both times were very good. Very quick and friendly staff. Vehicles are newer models and well maintained. Would definitely recommend Matthew H.
El cliente no dejó un comentario.Darwin B.
Everything went greatMarquez H.
Very UNSATIFIED customer ONLY with the local person who took my reservation. The folks I picked up the RV from were very nice and courteous.Alonzo O.
El cliente no dejó un comentario.Vladimir S.
Guys were great. Incredibly professional. I witnessed them dealing with a difficult customer and they were polite, professional, patient and I was super impressed.Stephanie M.
El cliente no dejó un comentario.Carolyn P.
El cliente no dejó un comentario.Michael S.
El cliente no dejó un comentario.Sokimi S.
Just make sure the windows are cleansteve J.
Associates were not familiar with how to hook the brake light hookups to my vehicle so drove from San Diego to Pendleton, OR without functioning brake lights on the trailer. It was a recently purchased vehicle so I myself was not familiar with the set up yet.Sarah J.
El cliente no dejó un comentario.Michael J.
I put the exact amount of gas back into the truck and on the gas gauge was in the same place as when I picked it up, yet I still got charged an extra $33 ishAdam W.
El cliente no dejó un comentario.destinee M.
Your staff is extremely kind and helpful! Excellent location and checking out and in was very quick!clark F.
I'm extremely happy with my experience renting with u haul. Everyone was friendly and helpful.Elias F.
Awesome location and owner! Great to work with and really took care of us. Highly recommend!Armand A.
El cliente no dejó un comentario.Adriana R.
El cliente no dejó un comentario.Lizz F.
El cliente no dejó un comentario.Marta S.
Great customer service, quick and easy support.Luis M.
El cliente no dejó un comentario.Kimberly B.
El cliente no dejó un comentario.ANDREW R.