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William C.
Customer Reviews for Aarons Sales & Lease
(Distribuidor de U-Haul del vecindario)
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
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No human contact in the store they only doing furniture must use the app.
Michelle H.We had no problems with pick up. We dropped it off both times after hours. I like the simple steps to check in!!!! The photos are a great idea.
Rebecca N.I ordered a dolly and it was accepted and when I picked up the truck they explained they dont carry dollys there so why was my request accepted online for a dolly? I do not blame Aarons store for this. Of note on a previous occassion I rented a uhaul truck from mefcor in North tazewell I had ordered a dolly and was charged and again there was no dolly available. The system needs to be updated so that you are not capable of ordering things that are not available. Its hard to move without a dolly. Gracias
Ashley M.Make sure the employees are checking the equipment at check in! Our equipment was damaged and could not be used and we had to sit on the side of the road for 3/4 hours and wait on roadside to assist us
Tiffany J.Fast easy and polite service. Will definitely use again.
PAULWILSON G.Super friendly
GREGORY FRANKLIN S.They are doing a great job at the location we rent from. The lady who takes care of us, her name is Kaylee, is an absolute sweetheart and a pleasure to do business with
JOSEPHLONNIE M.Ruined moving day because location was suppose to be a mobile pick up location but was not
tyler S.The uhaul servers are too slow
Austin B.Extraordinario servicio al cliente
CHRISTOPHERWADE L.The check in process was not user friendly. We had to call a representative to walk us through the steps.. the site was glitchy. It wouldn't accept the pictures we took. Also, please fix the times you can pick up.. we needed the uhaul for over 8 hours but it said we would have to pick it up at midnight!!! .
DEVON B.They understood the change in drop locations snd the issues involved. Helped to locate the trailer on their lot and detachment. Handled all the paperwork smoothly and quickly.
Michael N.All Good here!
DOUGLAS H.Very friendly and efficient.
Betty H.Extraordinario servicio al cliente
David W.I was told that I would be charge 19.99 for a uhaul but they end up charging me $39.99 that's false information I was giving over the phone
KISHION G.After hours drop off, but my wife was there early that day and say she was happy with the customer service
Olvin H.friendly, efficient, terrific ...
Daniel A.None at this time.
JENNIFERSUZANNE D.I tried to use the Uhaul 24/7 share, let's say it wouldn't work for me even after I made sure my phone settings were correct, could use a little work.
David T.The outside of truck was clean and new. Inside the truck needed to be swept out. The help at Aaron's was excellent. I loved doing business there and hope to rent another one from there!
STANLEY R.I was told that the card on file wouldn't be charged until the trucks were returned to get a correct billing amount, however, they were charged on the day they were picked up with an estimated charge and now I am having to deal with applying credits because the card used was a commercial account card, not personal. I understand this location is new so once they get their billing lined out better, hopefully that will help.
ANTHONY S T.I was told that the card on file wouldn't be charged until the trucks were returned to get a correct billing amount, however, they were charged on the day they were picked up with an estimated charge and now I am having to deal with applying credits because the card used was a commercial account card, not personal.
darlene C.Its great to have U Haul rental facility in our small town. Our business uses them time to time each year and will use this location in the future. Also, the lady at the rental center that took care of me was a delight to deal with. Her name is Kaylee but not sure of last name but she was great and very helpful and very personable
Lonnie M.Nothing.
Adnel Neftali R.