Awesome experience. Workers were so kind and informative.
Vincent B.
Customer Reviews for A&S Auto Parts
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Great experience with a lady by the name of Sharon. She was very helpful to us!
Timothy M.Thank you
robert C.We have rented trucks from this location serveral times. They have always been professional and helped us with our rentals. We recommend them highly.
Robert C.The woman who helped me (Sharon, I think?) was fantastic. I had to change my pickup location to her site last minute and she took it all in stride. She helped me with some technical problems during check in and made me feel comfortable driving what felt like a GIANT truck. What a great experience after learning the the truck I needed was not available from the location I had intended to work with!
LAURA K.This location is run by the nicest people! I've rented trucks from them on many occasions, outstanding, customer service!
Kevin M.Make sure there's gas in truck and not downgrade your reservation
Marie T.A&S Auto Parts did their job but U-HAUL over charged me and the customer service from U-HAUL was rude and not very helpful. Your phone app needs a lot of work. Your dealers need the ability to override the computer system to help the customer.
John H.Very helpful and very pleasant. I will definitely recommend this location to friends and family!
pamela Y.These folks were very nice. I went in and told them about the damage the tow dolly had and the guys came in after me Announcing the damage as if I didn't just tell the lady of the damage. Overall the lady was very nice. She knows my family and was asking about the death we just had and she was sweet about it. I liked her a lot
Correen R.Easy and pleasant drop off. Great Customer Service.
Mark G.Art and Sharon are excellent !!!!
lawrence F.Art and Sharon were very helpful, informative, and friendly. I would recommend them to family and friends, and they would be my first choice in the future for any Uhaul needs.
JEFF V.Excellent service!
Daniel P.Very friendly
Carolyn P.Very friendly great service.
Albert S.Sharon helped us get our reserved vehicle. She was highly competent, personable, knowledgeable, and a joy to deal with. I was very impressed with her customer service and would even go so far to say that even though Binghamton is more convenient (there were no trucks available so I drove 40 minutes to Montrose for the truck) I'd recommend going to Montrose just for Sharon, every time.
jULIE A.Problems with the app
Anna F.Our rental from A&S Auto Parts in Montrose, PA went very well. Our check in was well done and the truck was available when we needed it. We highly recommend A&S Auto Parts and plan to rent from them again.
Robert C.Quick and efficient !
Kevin J.Original rental agreement was on Chenango Street in Binghamton N.Y. Called the morning of rental to verify equipment. Was told all go. Upon arrival equipment was not available. Wasted two hours. Not a happy customer
leonard C.A & S is a great small business that does this. They were very helpful. I didn't originally book the truck at their location though. Originally booked it at a place down the road from where I needed it. The booking got changed though without much knowledge or confirmation. It was another 10 miles away from where I needed it and therefore probably cost me an extra $30+ dollars.
Lee A.No need for improvement. Service was excellent, fast, & helpful. Will definitely use again!
john D.Who to call in case of a breakdown
LEONARD G.Nothing. The process was smooth and simple. The vehicle was spotless. I felt very comfortable getting into the vehicle following the verbal instructions for operation. I'll definitely rent again from U-Haul.
john T.Everything Excellent A&S Service was perfect.
ALLYNB C.My only recommendation would be to amend the pickup location. It led me to believe it was Phillips in Halstead, PA. Otherwise, this has been the best rental experience of my life. Both pickup and drop off location staff was awesome!
Patrick H.The problem wasn't with the location, it was with the website. I set an appointment for 3pm that got canceled because the website booked it for 8am. Please verify your field defaults aren't refreshing when someone goes back a screen, or if the screen refreshes due to not filling required fields. Lady at counter helped me re-book it and I still got the truck.
Jason K.It was a very easy and pleasant transaction very happy with all services thank you
sarah B.Nothing needed
LUISJAVIER S.The people behind the counter are great to deal with. Will be back if needed.
Ed B.One of the best Husband and Wife team in this country. Very well organized and they give you a pleasant and respectful experience.
CARMEN O.Have the trucks at the location not 2 hours away
JAMES J.Highly customer focused. Thanks for everything!
BRIAN L.Website would not allow me to return the truck regardless of numerous attempts. Toll free worker Leslie was absolutely sterling in resolving the return dilemma. Otherwise the problem was deplorable
Elizabeth S.Very friendly and helpful
Holly R.Don't change a thing !!! :)
Don C.The agent was fantastic!
jerry S.The people at this location were very professal and that is why I gave them an excellent rating, however we originally ask for a truck from Hancock NY. At the last minute they called stating they could not have our 26ft truck and sent us 50 miles further to montrose PA for a 20ft truck. This is poor customer service from Uhaul
edward P.great people run it, very nice very helpful
sandra S.Very customer oriented. A pleasure to do business with.
donna D.The truck's windshield was broken from the left to the right side from a previous driver. It didn't effect the trip, didn't bother me, but this is the only reason I said the equipment was not well maintained. I did not mind at all.
Jonathan G.Lady was very rude. Requested a bigger truck they refused to help me obtain it. Lady had a personal vendetta against my father From 8 years ago and took it out on me in front of people. Mind you it had absolutely nothing to do with U-Haul or me. The lady has very poor customer service skills I will not do business there again nor will I recommend anyone else to. U-Haul should reconsider who they allow to do their dealings.
Shane W.A&S went above and beyond, driving through a winter ice storm to pick up the trailer I had reserved. Great service.
Robert W.Poor service
carolyn D.Made reservation for a 20' truck, but received 15' truck at pickup. Was also told that the $29.95 rental fee included 45 free miles. That was not the case when the bill was finalized. Called Customer Service and was just transferred around to various departments with no resolution....agent filed a complaint on our behalf, when all we needed was a credit for the overage charged.
piercarlo A.This was not the originally scheduled location.
diane W.