This location was great. The U-haul rental website process was terrible. Place of rental was moved 4 times due to unavailable equipment. They need to do a better of job of knowing what is available.
Joseph W.
Customer Reviews for A&R Import
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
GREAT SERVICE ! GREAT MAN ! THIS MAN WAS SO HELPFUL!
paul H.The guy was very friendly and helpful. There is nothing to improve.
David C.How could I give anything but Very good service BEST IN COUNTY
ron H.Ron does a good job Thanks for getting me a truck from out of town
MATT H.Truck was ready when I got there /no hassel
DAVID S.Very good
sandy W.I was initially unsure of where to park my rental as I returned it after normal working hours. Knowing that I could lock the appliance dolly in the cab when I rented it would have saved me a call during turn-in as I did not have a spare lock I could leave with the vehicle at the turn-in location. Very quick turn-around with my check-in receipt with no surprise charges.
ALLEN S.It could be on the website that the 10 foot trucks do not come with a ramp.
Cathleen S.Friendly Service. I did not have any problems.
ben D.I had ordered the trailer at one location but was informed via e-mail that I should pick it up at another location. I had specifically requested to be called but no call was made. Thankfully, I did check e-mail prior to picking up the trailer. Not everyone checks e-mail.
Kenneth N.Please install cruise control on all units. Truck was clean and operated perfectly In cold weather.
john H.my reservation was for Friday but a truck was not available until Saturday AM. I had a moving company set up for Friday and could not reschedule them for Saturday. Total disaster and I had to move everything myself. I will never use Uhaul again and would not recommend Uhaul to anyone ever!
MICHAEL P.Ron Heavern is very professional & courteous. It was a pleasure doing business with him. He made the transactions easy.
mary K.Thanks for the help in the snow
TRACIE E.All OK
MARK J.make sure a reservation made online is same when get to location for pick up.
shannon L.Ron Heavern was organized, professional, and friendly. I have rented from him on previous occasion and will again. I use the trucks for a very unique purpose, moving voting machines for elections.
marry K.Ron Heavern was organized, professional, and friendly.
marry K.Ron Heavern was organized, professional, and friendly.
marry K.Ron Heavern was very professional, organized, and friendly.
marry K.Need to have road ready equipment if ur gonna have it available for reserve/pickup
Dana H.owner came in at 9:00 pm to get me a trailer thanks
deLynne W.The customer service provided was excellent. He was so polite, helpful and professional.
Kara W.Rep was rude and thought he was god of the uhauls
EMILIE G.Experience with u haul and with this dealer was bad. I had a truck reserved in Seymour, IN and was forced to drive to North Vernon, IN. This wasn't bought to my attention until the day before the move. Also I return the truck with 1/4 tank and got charged for 15 dollars because it wasn't at 3/8 of a tank. Which is funny to me, because I took a picture before I left and it only had a hair over a 1/4 tank. I told the dealer this and he said it's "not black and white.... it can be a little off!" You guys should really visit this dealer and see how bad of establishment he is running. How could you be working with this dealer for six years?????
DREW C.I got stuck in snow, called ron he said uhaul could not pull me out suggested I call wrecker cost `$75.00 to get out. truck needs snow tires in winter
mat J.Went smooth
JACKIE P.Good agent always has what I need.
MARK S.Everything was ok with the truck. I even was able to get the a day early. But the truck says one way and I was told if I didnt bring it back to that location I was going to be charged double. My question is then why put one way on your trucks? Seems like false advertisement to me! It should read hey you can drop it off where ever you can we are just going to charge you again.
Jon Y.The gentleman we worked with was very polite and helpful.
STACEY C.the store was a little cluttered other than that everything fine. in & out fast explained everything even gave me his cell number
DORTHY S.I did not have adapter for my trailer lights, they loaned me one. Thanks
GREG J.Ron was great. Very nice and we got in and out quickly.
Khai J.The local manager was very helpful and good to work with.
STAN H.They might want to label an area for returns but otherwise no suggestions.
DENNIS F.Very nice and helpful people.
Scott V.Was more than pleased with the gentleman at this location. Very pleasant, nice, professional and helpful. Hope all the agents are as good as this gentleman was. Thank U-Haul and the agent.
DAVID H.