Everything was great from the persons helping me with my pick up and return! I wish I've gotten this type of experience the last time I rented with u-haulStephanie T.
Customer Reviews for A&M Chevron
(Distribuidor de U-Haul del vecindario)
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
El cliente no dejó un comentario.kristina S.
El cliente no dejó un comentario.Dawn M S.
The customer service at this location was not great when I was contacted and told my truck wasn't going to be ready in time. The only reason there are three stars is because Michelle went the extra mile to help us otherwise I wouldn't use this location.Danny B.
Was good. Experience. Safe transaction. Clean vehicle Store withheld every thing in.contractJulio S.
He was very rude, wouldn't communicate with me. Cancelled what was previously set up. Finally customer service (Chelsea). Advised him he shouldn't of canceled it. After that he was even more rude gave me the keys with no communication and when I asked what was happening. He abruptly stated , you got what was previously set up put the keys on the counter and gave me a dirty look. That was the worst service ever!!!! I will never pick up from that location again and I will tell everyone I know about that center. He should lose his ability to have your trucks there. He was unprofessional and out of line. If you don't believe me, send a secret shopper there, a female secret shopper and you will see how terrible he is.Shiela E.
El cliente no dejó un comentario.Sylvia G.
Noor I think was his name he checked me in and checked me out. But he was an awesome dude very funny and friendly!Samm G.
Signage to clearly indicate where to park returning UHaul vehicles.RODNEY R.
El cliente no dejó un comentario.Jacob S.
El cliente no dejó un comentario.Antowanette W.
El cliente no dejó un comentario.Michael B.
although the employee was great, even helped hook up the dolly, the truck wasnt too clean. cigarette carton and gum still in truck, oil stain in cargo bay. the location was a small, tiny place hard to maneuver around. the employee was behind a plexiglas cage, felt a little less than welcoming. and it was not even close to my chosen location. why do you ask for a location when you change it?BRIAN R.
Online registration was iffy. It finally worked enough to proceed. When it said to show screen to attendee, I went inside to do so but that screen disappeared and it asked me to login. When I did and passed two-factor authentication about 30 seconds later, it said my session had expired. I could not return to the screen to show attendant. Fortunately Noor could locate paperwork with his app and authorized the rental. I was using iPhone with Chrome.John V.
The weather stripping on the passenger door was messed up so there was a lot of wind noise during the 5 hour trip.DON M.
Just a bad area with no security measuresALBERT L.
The location wasn't marked. It was a gas station. I drove around 1/2 hour looking for return location. I called location...no answer. I called Uhaul for guidance, they told me it was the Chevron gas station.. (the place I had filled the truck with gas 1/2 hour previously. ) I had filled the truck FULL with gas but location charged me for 15 gallons!!! Unbelievable! I felt like if I complained, they would charge me for an extra day because it took me 1/2 he to find location because it wasn't marked. No Uhaul signs nor trucks were present. Location in VERY rough area! Bullet proof teller cage etc. Please delete this business from your assets!JANET M.
Truck was clean and ready to go!Ted S.
El cliente no dejó un comentario.M Elizabeth C.
Service representative did not highlight equipment operations forcing us to learn for ourselves. Vehicle was dirty, needing to be washed, at least the windshield should have been cleaned, and there was trash in the cab.Debbie J.
U-Haul signage would be helpful. Also would help to ip bookings.Laura C.
El cliente no dejó un comentario.Nirma T.
make sure you have the right size truckWILLIAM E F.
I felt extremely uncomfortable the entire time that I was at this location.Sarah G.
El cliente no dejó un comentario.lisa M.
El cliente no dejó un comentario.mary claire Z.
The side view mirror was loose due to a stripped screw. I did not notice this until I was on the highway and almost drove another car off the road because the mirror slipped into a position from which I could not see properly. I tried twice to fix it myself, then had to take an hour out of my driving time (moving across the country) to stop at a garage and have it fixed. I assumed there would have been a basic safety check done on the vehicle, or at least that it would have been adequately maintained.Sarah F.
Don't worry? You won't get mugged? Just kidding. It is just an old building and wasn't clearly marked U-Haul from the main road. Once you pulled in you could see some signs. The man behind the counter was very helpful.Tryon M.
There was no UHaul signage and, being in an unfamiliar location, we did not feel comfortable picking up the vehicle at a gas station.Rodney R.
The only complaint I have was as I was trying to exchange uhauls because the first one was too small the man behind the counter kept helping other customers while he was working with me and it took 30 minutes to finish with my transactionPATRICIA B.
El cliente no dejó un comentario.DON Q.
It looked run down and it wasn't really a U-Haul location. It was a store front in a bad neighborhood.Gerardo C.
El cliente no dejó un comentario.Zachariah R.
Clean exterior (especially windshield glass) and clean and wipe down interior cab before making available to customer.David K.
The UHaul location online says it opens at 8am. However, the Chevron station opens at 8:30am where all the keys are kept locked inside. To be able to do the online pickup you need to get the keys from the Chevron station. We were only able to get the keys at 8:30am instead of our requested time at 8am. There should be a time change that the location only opens at 8:30am. Then the truck was not cleaned in the back and in the cab. There were pieces of glass, thumbtacks, wrappers, and sand all in the back of the truck. The cab's cupholder was sticky and there were sunflower seeds in the cupholder. Also I requested one dozen furniture pads, but I was only given 9 furniture pads. They were not in the back of the truck. I went inside to get the furniture pads. The attendant did not count the number of furniture pads and I was not given enough for my move.Camille D.
Average. Location is not in the best area.Kwan K.
The other driver returned the truck so I don't know anything about the location. It was conveniently near the airport.CAY C.
El cliente no dejó un comentario.Elis E.
El cliente no dejó un comentario.THOMAS LOGAN W.
El cliente no dejó un comentario.Valentina G.
El cliente no dejó un comentario.RICK M.
Corporate management should visit locations and try to execute a rental. For it to take 45 minutes after I already checked in and had a phone check in is embarrassing.Robert B.
El cliente no dejó un comentario.Lawrence S.
El cliente no dejó un comentario.Zachary H.
El cliente no dejó un comentario.jennifer J.
We had great service. The system crashed, once they had it up and running everything went well.nicholas J.
We returned the truck clean still charged me a cleaning fee. WILL NOT go back to u-haul again!Maria B.
El cliente no dejó un comentario.Jonathan L.
El cliente no dejó un comentario.Lavonne C.
El cliente no dejó un comentario.William E.
El cliente no dejó un comentario.EDWARD W.
El cliente no dejó un comentario.Dalilah N.
El cliente no dejó un comentario.Elizabeth P.
It would be useful to have uniform, and publically available, information about insurance rates. In Santa Monica I was quoted $48/day. In Albuquerque it was $70 or more, maybe $125/day...the agent wasn't very specific or clear what the difference was between the $70 and $125 coverages..AL G.
Clean the trucks. It smelled bad.Aeisha J.
El cliente no dejó un comentario.catherine C.
Stop all the hidden fees, I paid way too much for this uhaulAngelo B.
El cliente no dejó un comentario.vincent T.
This location is pretty shady, as it's being run out of a gas station and the attendant is behind bullet proof glass. Uhaul should make it clearer this location is not a full uhaul office.Shalini T.
El cliente no dejó un comentario.MARLENE F.
El cliente no dejó un comentario.Gabriel F.
El cliente no dejó un comentario.Md Mehadi H.
The location was very awful there was police activity in the parking lot the gas station it was in poor condition and the overall experience was very creepy the truck ran great and was great on gas the rates were good I'd definitely go through U-Haul but a different locationFelicia G.
El cliente no dejó un comentario.Dale S.
The person who handled my return was rude and berating during the transaction.Emily M.
El cliente no dejó un comentario.Daguang X.
I did not receive a furniture dolly but they refunded me very quickly and were very cooperativeTaylor M.
Inside of truck was not swept and dirty. We had to drive to the other extreme of town to pick up truck and then we were charged for extra miles when we returned the truckBetty G.
The location was a gas station, so a bit odd. But the guy who helped me was very nice and helpful.Anissa D.
The uhaul station informed me to refill the vehicle to 3/4 of a tank like it was before I rented the vehicle. We did so and were actually above the 3/4 's line. After, we were still charged 8 dollars for additional gas!Sean S.
El cliente no dejó un comentario.jessy P.
She loaned me a broom to sweep the truck with but otherwise it was just in and ourRobert W.
Truck not cleaned or properly documentedDavid R.
El cliente no dejó un comentario.Jay M.
The New Mexico Uhaul crew are all super kind people. From our first stop to pur second getting us the right size truck was made easy as pie. Thank you Uhaul Crew!AMY G.
The U-haul was supposed to be ready before Noon, it arrived at 1:00 pm. the Chevron station parking lot was riddled with Syringes. The attendant was not friendly and short with is instructions. The truck was very untidy.christine S.
There was one person minding the premises, who was very professional, but had to mind the store front as well as run the U-Haul rental, which seemed to be a tacked on enterprise.DOUGLAS P.
This place was a nightmare. The guy couldn't manage his nasty gas station let alone a Uhual,Pamela B.
El cliente no dejó un comentario.Douglas W.
El cliente no dejó un comentario.Onastine J.
El cliente no dejó un comentario.Ambrose Q.
El cliente no dejó un comentario.Matthew K.
Awesome experienceYASIN C.
Probably wouldn't recommend this location since there was really no place to park one's own vehicle while one is renting the truck. I had to park across the street in a strip mall, frankly risking being towed. I do appear to have been charged twice for this transaction as well, based on a new charge to my debit card. Would you mind please looking into this for me? Gracias.Timothy S.
El cliente no dejó un comentario.Alma Y.
El cliente no dejó un comentario.Alex J Y.
The location was not the problem. I confirmed a truck; was called the morning I was picking it up and told it was unsvailable; sent me to different place; this person wasn't notified. It took over 45 min to get the truck, and I still had to pay more than I was supposed to have to.Jeana D.
I was sent to this location after the 6th street location "gave away" my reservation which I gave my credit card info when booking in advance, because I was "late". I argued "What difference does it make if I show up later than the time I reserved it? I booked and paid for it! Why would you give it away?" and again their response was "but you were late, so we gave it to the next customer". Again, I said, "But I already gave you payment, it shouldn't matter when I pick it up!" Response: "But you were supposed to pick it up at 10am....you were late, so we gave it to the next customer". I said, just like a hotel booking, if I give payment information and book a room, it doesn't matter when I show up to get my keys. Response: I don't know how hotels work..... Anyhow, this new location was fine, but gave me the worst out of 3 trucks they had. Bald tires, scrapes and dents all around. I refused to take that truck when there were 2 other perfectly good trucks. The rep / gas station attendant didn't give me any hassle changing it to one of the other trucks. But then I noticed the contract said the return time was 2.5 hours earlier than the out time. I called, and he said it would be ok to return at the time I took it out. So all in all, he was easy going, but I still had to go out of my way to make sure I had a decent truck, and I wasn't going to get charged extra for the contract typo. U-Haul is and has always been my last resort choice. Sorry to say..Francis R.
Dirt, tacks, small household items, and, broken glass in trailer should have been swept out before renting to us.Leon R.
I choose a pick up location when I reserved online And they changed twice to different places that's very stressful in the middle of everything when moving from one state to anotherSamuel Edmund jr W.
El cliente no dejó un comentario.Scott K.
El cliente no dejó un comentario.Ariel M.
Super nice guy at the Chevron location we dropped off at. He was by himself running the station and store but was super friendly and helpful and got us a checked in really quickly.Joseph B.
El cliente no dejó un comentario.Peter P.
The experience was great just wish they would offer military discounts like the other companies we heard about after we had signed the contract.MATTHEW R.
El cliente no dejó un comentario.marcus E.
El cliente no dejó un comentario.Katherine S.
El cliente no dejó un comentario.Enrique F.
The man was very rude and unhelpfulSarah M.
The area is not in the nicest part of town.Jonathan S.