Comentarios del cliente para A&D Storage West LLC

Comentarios de los clientes es muy importante para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtración o edición de nuestra parte.

Testimonios de recientes clientes de A&D Storage West LLC

Grado total:

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Christine K. en

Grado:

El cliente no dejó un comentario.

cathy S. en

Grado:

El cliente no dejó un comentario.

wade L. en

Grado:

Nothing. The owner was extremely helpful. I would recommend his business any day of the week. Good price, very helpful!

Jeffery C. en

Grado:

El cliente no dejó un comentario.

TIFFANY A. en

Grado:

El cliente no dejó un comentario.

Cortez B. en

Grado:

El cliente no dejó un comentario.

Michael H. en

Grado:

When making reservations with central reservations, it would be helpful if customer service would tell customers, the office is in the basement of the old theatre and you have to drive around to the back. They were very nice to work with on my rental.

sandy L. en

Grado:

El cliente no dejó un comentario.

William B. en

Grado:

Poor location. Was back before 3pm, store did not close till 5pm and door was locked. Had to wait 15 minutes outside for someone to come out. Truck handled like crap. Rotors were warped so bad when you hit the brake it would almost shake the teeth out from your mouth. Out of alignment very bad. Inside of the truck filthy. Being a disabled veteran with a bad leg I wish I known this before getting it or I definitely would not of.

sue H. en

Grado:

El cliente no dejó un comentario.

Jillian L. en

Grado:

I was extremely disappointed to find that I had to check the truck in myself through an app or get charged a $20 "convience" fee. Why should I be charged extra for you to do your job and check the truck? The location was great however I likely will not continue using Uhaul because of this fee.

Terry S. en

Grado:

It is unprofessional to change the trailer size by saying that I was provided a free upgrade to a larger trailer at a different location. The original rental location changed with no notice.

Tracy K. en

Grado:

Physical location is filthy and unwelcoming at best. Someone from corporate needs to make a visit. That is, if it matters. Definitely won't go to this location again.

William B. en

Grado:

El cliente no dejó un comentario.

larry D. en

Grado:

I reserved this auto rescsporter trailer over a week in advance. I was supposed to get notification via email in 2 days, 4 days went by before I heard anything. I had to pick the trailer up at another location which was actually closer to me so that was fine. I called back to confirm my reservation at the new location, the person there had no idea what I was talking about.l, he stated he was busy and would have to call back on 30 min. I then called him back later and he confirmed that it was there and available but for the wrong date and time. I called back again the day of the rental and the person I spoke with had no idea what I was talking about but he did have one and when he looked up my info he stated that the rental was to be picked up at the original location I had called. He said if I wanted, I could pick up the trailer from his location because he had an 1 available so he changed the reservations to his location (location #3) and it all worked out in the end. This 3rd place was very friendly and accommodating.

Phillip H. en

Grado:

Truck was old and due for replacement but did the job just fine. Company was easy to work with and I would do business with them again

Robert S. en

Grado:

El cliente no dejó un comentario.

Brian R. en

Grado:

El cliente no dejó un comentario.

Barbara L. en

Grado:

I got charged for extra miles even though I had to drive 60+ miles just to pick up truck. then at drop off mobile check in didn't work

john D. en

Grado:

El cliente no dejó un comentario.

Mario B. en

Grado:

El cliente no dejó un comentario.

KATHERIN M. en

Grado:

Uhaul rep was very friendly!, but appeared intoxicated. Also, I was not informed that I would not have a ramp for my truck, which made moving very inconvenient.

Bethany A. en

Grado:

El cliente no dejó un comentario.

serena F. en

Grado:

Wonderful customer service, much greater than I would have expected!!! I’m very thankful for this location owner.

Francis B. en

Grado:

Everything was great! Mark was kind and patient and really helpful during the whole process. I am moving to Michigan and things were not turning out great, but renting a U-Haul was perfect and it really made the move go a lot easier.

Wages J. en

Grado:

El cliente no dejó un comentario.

joseph M. en

Grado:

El cliente no dejó un comentario.

david B. en

Grado:

El cliente no dejó un comentario.

MARK A. en

Grado:

El cliente no dejó un comentario.

Asa B. en

Grado:

He was so nice thank you

Jonalynn R. en

Grado:

El cliente no dejó un comentario.

MARK A. en

Grado:

El cliente no dejó un comentario.

Mark M. en

Grado:

El cliente no dejó un comentario.

Charles M. en

Grado:

El cliente no dejó un comentario.

thomas K. en

Grado:

El cliente no dejó un comentario.

Del L. en

Grado:

Manager/owner is a great guy. Helpful and available. Very convenient set up, have used them twice and will every time I need a truck or trailer.

LES D. en

Grado:

El cliente no dejó un comentario.

les D. en

Grado:

El cliente no dejó un comentario.

MARK A. en

Grado:

El cliente no dejó un comentario.

Derek L. en

Grado:

Uhal was leaking water in back department (you can see the patch on the roof of the truck), it was covered in mud that had dried. Addressed this with the man and he said the uhal we had has been put on the back burner over and over again intead of being fixed. Asked about charges due to the condition prior to taking and was assured that it's already noted. Look on my card and I've been charged for prior issues?

Marcus A. en

Grado:

The building itself is old, but don’t let that detract from the service and quality of the trucks. They’re working on getting things up to date. The truck was clean and well maintained and they were very laid back to work with. We’ll definitely come here again.

Charles T. en

Grado:

Staff was very helpful when trailer was too low to hook up. Thanks

Crystal H. en

Grado:

El cliente no dejó un comentario.

Denise A. en

Grado:

El cliente no dejó un comentario.

darrell Y. en

Grado:

It was all good.

Jan W. en

Grado:

El cliente no dejó un comentario.

Heston O. en

Grado:

The gentleman running the rental place is a good man. I really feel comfortable doing business with him and recommend everyone I talk to to use his location. You guys should give him a raise or a Christmas bonus.

John H. en

Grado:

Great experience would run again thanks

Cliff W. en

Grado:

Go there great service.

valerie B. en

Grado:

El cliente no dejó un comentario.

JIMMY S. en

Grado:

El cliente no dejó un comentario.

John H. en

Grado:

Check engine light was on. Needs serviced

MICHAEL B. en

Grado:

Car carrier was in need of repair of electrical connections. I had no tail lights, turn signals, brake lights, etc. And this was true for ALL of the car carriers at the U Haul location I used.

Brad L. en

Grado:

El cliente no dejó un comentario.

Brian B. en

Grado:

Exceeded all of my expectations!

Robert P. en

Grado:

El cliente no dejó un comentario.

DENISE M. en

Grado:

El cliente no dejó un comentario.

Beth K. en

Grado:

El cliente no dejó un comentario.

MARK A. en

Grado:

El cliente no dejó un comentario.

MARK A. en

Grado:

El cliente no dejó un comentario.

Cherie D. en

Grado:

El cliente no dejó un comentario.

MARK A. en

Grado:

El cliente no dejó un comentario.

Jason W. en

Grado:

El cliente no dejó un comentario.

MICHAEL C. en

Grado:

The rental office is disgusting...filthy...dirty...No one should have to see that mess. Tell the mgr to clean up the filth....pure laziness !!!

MARK A. en

Grado:

El cliente no dejó un comentario.

Colette C. en

Grado:

Too far for pick up drop off

Sheila S. en

Grado:

My best experience with u-haul ever. I've used many locations over the years.

Mark W. en

Grado:

El cliente no dejó un comentario.

Jessica J. en

Grado:

El cliente no dejó un comentario.

GREG V. en

Grado:

El cliente no dejó un comentario.

Wesley H. en

Grado:

El cliente no dejó un comentario.

James S. en

Grado:

El cliente no dejó un comentario.

Robert P. en

Grado:

El cliente no dejó un comentario.

Parrker C. en

Grado:

El cliente no dejó un comentario.

Glenna C. en

Grado:

my trip there was great- the most recent trip- a guy rather than the woman who took care of me the first time-was "ok" he was very disorganized. the charges on my card took forever to straighten out to the right amount the first time it was corrected within a couple hours. ALSO for some reason i had a number of fraudulent charges attempted that recently popped up on my card -not being present-this uhaul was the last location i used it at besides my water company.

Judy A. en

Grado:

Efficient

Luke M. en

Grado:

El cliente no dejó un comentario.

Glenna C. en

Grado:

I think this location did a great job!! Will be using again shortly!! Thank you!

Werner R. en

Grado:

Very personable and efficient.

Eloise T. en

Grado:

Mark is a really great guy and he made my u-haul experience exceptional!

jon H. en

Grado:

Not charge me for an appliance dolly that I didn’t use

MARK A. en

Grado:

El cliente no dejó un comentario.

Robert E. en

Grado:

El cliente no dejó un comentario.

Edward W. en

Grado:

El cliente no dejó un comentario.

Vicki C. en

Grado:

Worked out great! Betsy was awesome. Very friendly.

Perry M. en

Grado:

Office area what a little messy, but the rental process was quick and easy. The lady in charge was very friendly and thorough. I would not hesitate to use this rental site again.

MARK A. en

Grado:

El cliente no dejó un comentario.

christian G. en

Grado:

El cliente no dejó un comentario.

christian G. en

Grado:

Amazing customer service!

MARK A. en

Grado:

El cliente no dejó un comentario.

Sara W. en

Grado:

The staff at this location was so helpful and friendly . It was a painless experience from renting online..... reserving the size of truck we needed .......paying .... and receiving my bill after drop-off. Moving stuff is so stressful and this was easy easy thank you.

Chadwick K. en

Grado:

The owner and person helping were both extremely nice and friendly. Online reservation was smooth and I was in and out in about 5 minutes. Truck was very new and clean but did have a slight odor. The offices were a little old but it is in a neat old building and in my opinion, the look of the office has nothing to do with my truck rental. I will definitely be back!

Peggy C. en

Grado:

I really cannot think of anything. I have used this location twice this past week and I am very happy with the service I received. I reserved the trucks I needed and had no issues picking up or dropping off but it is courteous to call the man to let him know when you are actually going to pick up the truck, he is not there 24/7. Also, if you get finished earlier than expected, call and let the man know because the weekends are crazy and trucks go fast, people may not reserve one early enough.

Monica C. en

Grado:

Extremely happy with the service I received. It was the first time I had pulled a trailer and he explained all of the ends and outs. I’d recommend this location for rental needs

Lauren V. en

Grado:

El cliente no dejó un comentario.

Christie N. en

Grado:

U have a wrong email address. I have not rented a uhaul. I live in CT.

Thaddeus C. en

Grado:

My truck had a hole in the roof approx 1 inch wide and 3 inches long. It rained the day I rented the unit and tons of my belongings were ruined. Also had to take 1 extra trip and go over my pre paid mileage. This is unacceptable and I will not be using uhaul again. The gentleman who rented me the unit was very professional and I feel badly for him losing my business.

Michael F. en

Grado:

Well to start the office situation was not very comfortable and very messy, the agent was not presentable or professional and actually his pants fell when he was setting up the truck for us and to the point his whole butt-crack was exposed and my wife was applaud and had to walk away. Next the tow dolly had a tail light missing and the truck had a service engine light on a brand new truck that only had 800 miles and then to top it off it only had a little over a quarter tank of gas which we didn`t really have a whole lot of time to work with. My wife actually call costumer service already and file a complaint and we hope to hear from someone from corporate soon.

Megan V. en

Grado:

El cliente no dejó un comentario.

John G. en

Grado:

El cliente no dejó un comentario.