El cliente no dejó un comentario.
ERVIN N
Customer Reviews for A&B Service
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
Los comentarios sin texto actualmente están ocultos. Mostrarlos como visibles. Ocultarlos
Excellent service from an excellent team . Thanks so much !
GERALD AKeep up the great service, we will definitely recommend other customers to the company 👍🏾
herbert cLocation was easy, staff was friendly but the van had a broken side view mirror which is quite dangerous to drive in.
EVAN YReservation was easy , so was pick up and The men there are very polite and helpful
Keith iFriendly prompt service
Michael OGas fees are way too high
JOANNA CThis rental was perfect, no problems. Smooth and professional. But I have huge complaint about one of my previous rentals - on October 24th 2023 I rented the trailer to deliver the car from New Canaan, CT to Monroe, NY. I returned trailer back to Harriman location same night. I did not take a picture at the moment of drop-off. U-Haul charged my card for 3 days of rental! My question - do they have personnel who check inventory? Do they check, if trailer is back at the location? When I filed complaint - office representative asked for evidence (pictures) of the drop-off. I do not have them! This U-Haul location is refusing issue a refund for THEYR OWN mistake! Inventory check every morning must be done! Whoever was in charge that day - did not do his duty properly.
NATALIYA LThe staff were welcoming, personable and very helpful and clear in their instructions. I would choose this site over other sites in the area.
PAUL WExcellent Service
GERALD AThey are always professional and friendly. In and out real quick. A pleasure to do business with.
SANFORD LThe transmission and engine could use some work
STEVEN HFantastic experience…highly recommend
PAUL STrailer had a flat tire when I got it home. I understand things happen. U haul arranged for a service person to come replace the tire. After repair U Haul tells me they will give me an extra two hours when it took more than that to resolve and secondly caused me to wait until morning since I wanted to drive with the trailer while it was light out. Service person could not have been nicer. All I am saying is should have been more flexible with the return time. This issue was not with the local location since they were closed when this happened but with 1-800 U Haul person.
STEVEN Ja1
ABRAHAM TThe hand truck was an extra charge. I understand it's uhauls way of making sure equipment is taken care of, but, I could have done without the extra charge considering I was also responsible for gas. Moving is expensive as it is and it's the little things that are appreciated and can help make the all ready stressful process less stressful.
CORRINE MThis is very good location every time these people like to help the customers
ABRAHAM TEven though I didn't take the truck, I paid the rental fee of $19.99. Which was fair. What wasn't fair was the charge for the truck insurance of $15.00. I didn't take the truck I understand that so I paid the rental fee. I didn't drive the truck so why did I have to pay the insurance. That is like paying for mileage on a truck I didn't drive. Otherwise everything was perfect this was the 2nd time I rented from this location. .
MICHAEL AThe guys here are all really great.
SACHIN LStaff was friendly & helpful.
MICHAEL GI had to turn around 10 miles into my trip and return the vehicle. The engine warning light came on and tire low lights came on. I wasn't comfortable proceeding to Hoboken 45miles each way. I tried calling the store but there was no one there and no emergency number to call. I called 800 U-Haul but they said I needed to talk to someone at the store. Not to mention that when I got there they said my vehicle was not available and then said they could give me this truck. I had no confidence in this truck.
TEDDY REveryone at A And B was excellent. The service was unbelievable. I highly recommend them for any U-Haul needs.
Robert SEverything was great
PETER ENo complaints. I always receive terrific service from these folks. They sometimes don't see me for a year and yet still always address me by my first name.
LARS ENo problems or issues at all. Would highly recommend them.
MICHAEL AVerry efficient operation!
JAMES PService was outstanding
JOSEPH BEverything was excellent, except that the app wasn't working well, it didn't get my location while clicking on PICK UP MY TRUCK,
mordche wFast and friendly service. The equipment and vehicle were ready and waiting for us when we got there! Highly recommend!
Nicole VThe app is complete trash. Check in and out is always a nightmare. App crashes, freezes, makes you start all over. Takes way too long on the app.
JAMES MAs a first time rental customer it was an easy and pleasant process. Owner of the facility was perfect!
Richard TI like these people that work in this place that is very good loyal people
ABRAHAM TMake sure you extra check the trucks for mechanical damage. Please fix them before returning them to customers. Please partner up and give discounts to AAA members. Gracias
christopher kEasy and efficient!
Joseph GGreat experience, truck was super clean, and they helped answer all questions.
Noelanie WTodo está bien
melvin vNothing, just keep up the good work.
James CI have been getting notifications for a rental that I didn't not purchase for over a week now. Texts and emails that i have no idea how you obtained since I have never used your services in my life.
pat fGreat customer service.
Timothy JN.º 1
ABRAHAM TFriendly staff everything was Great
Barbara SCustomer service extremely curteous and professional. I would definitely use them again.
tonya aI like very much these people in the service what I got every time from this nice people
ABRAHAM T