Customer Reviews for A&B Service
(U-Haul Neighborhood Dealer)

1,088 reviews

87 State Rte 17M   Harriman, NY 10926

(845) 782-2397

Office Hours

  • Mon-Fri: 8:30 am–4:30 pm
  • Sat: 8:30 am–1 pm
  • Sun: 9 am–1 pm
Special Operating Hours
  • 5/27/2024: 9:00 am - 1:00 pm

Services at this Location:

Contact Us

(845) 782-2397

87 State Rte 17M
Harriman, NY 10926

Services at this Location:

Office Hours

  • Mon-Fri: 8:30 am–4:30 pm
  • Sat: 8:30 am–1 pm
  • Sun: 9 am–1 pm
Special Operating Hours
  • 5/27/2024: 9:00 am - 1:00 pm
  • Free towing inspection
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
5.0

Easy and efficient!

Joseph G 
Rating:
5.0

Great experience, truck was super clean, and they helped answer all questions.

Noelanie W 
Rating:
5.0

Todo está bien

melvin v 
Rating:
5.0

Nothing, just keep up the good work.

James C 
Rating:
5.0

Customer did not leave a comment.

Jose A 
Rating:
5.0

Customer did not leave a comment.

ABRAHAM T 
Rating:
5.0

Customer did not leave a comment.

ervin N 
Rating:
5.0

Customer did not leave a comment.

Joseph G 
Rating:
1.0

I have been getting notifications for a rental that I didn't not purchase for over a week now. Texts and emails that i have no idea how you obtained since I have never used your services in my life.

pat f 
Rating:
5.0

Customer did not leave a comment.

Edwing B 
Rating:
5.0

Customer did not leave a comment.

ervin N 
Rating:
5.0

Customer did not leave a comment.

marilyn c 
Rating:
5.0

Great customer service.

Timothy J 
Rating:
5.0

#1

ABRAHAM T 
Rating:
5.0

Friendly staff everything was Great

Barbara S 
Rating:
5.0

Customer did not leave a comment.

ABRAHAM T 
Rating:
5.0

Customer did not leave a comment.

edward t 
Rating:
5.0

Customer did not leave a comment.

CHRIS N 
Rating:
5.0

Customer did not leave a comment.

cheskel k 
Rating:
5.0

Customer service extremely curteous and professional. I would definitely use them again.

tonya a 
Rating:
5.0

I like very much these people in the service what I got every time from this nice people

ABRAHAM T 
Rating:
5.0

Young guy behind the counter was excellent

Eileen M 
Rating:
4.0

The U-Haul leaked water, it got all my furniture wet boxes were soaked mattresses, everything.

Garry F 
Rating:
5.0

Customer did not leave a comment.

ROY R 
Rating:
5.0

Customer did not leave a comment.

ervin N 
Rating:
5.0

Customer did not leave a comment.

ABRAHAM T 
Rating:
5.0

Friendly staff. Pleasant experience.

Caitlin C 
Rating:
5.0

Customer did not leave a comment.

Peggy B 
Rating:
4.0

Clean the truck interior. Coffee previously spilled on the console, and dried into a sticky mess, meant nowhere to put papers, cellphone, keys, sunglasses, directions, etc. Inconvenient and dirty.

Douglas T 
Rating:
4.0

Customer did not leave a comment.

Deborah R 
Rating:
5.0

The experience was quick, simple and straightforward. Between the online tools and on site service, my experience was excellent throughout.

Prashant R 
Rating:
5.0

Excellent service, wouldn't change a thing

THOMASW G 
Rating:
5.0

Excelent service

RODRIGO P 
Rating:
5.0

Customer did not leave a comment.

Christine H 
Rating:
5.0

Customer did not leave a comment.

ervin N 
Rating:
5.0

"A&B Service U-Haul Location is the epitome of excellence in truck rentals! I've had the pleasure of renting from them multiple times, and each experience is better than the last. The staff is incredibly friendly, knowledgeable, and efficient, making the rental process a breeze. The trucks are always clean, well-maintained, and reliable, ensuring my moves are smooth and stress-free. And the cherry on top? Lightning-fast service! They get me in and out in no time, so I can focus on the rest of my move. What sets them apart is their unwavering commitment to customer satisfaction - they genuinely care about their customers and go above and beyond to ensure our needs are met. I've rented from other U-Haul locations, but A&B Service stands out as the best in the world! If you need a truck rental, look no further - A&B Service U-Haul Location is the only way to go! 🚚💨

SHLOMA W 
Rating:
5.0

Customer did not leave a comment.

ABRAHAM T 
Rating:
5.0

Great place to rent a UHaul. Friendly and helpful staff!

aaron g 
Rating:
5.0

Customer did not leave a comment.

hayden c 
Rating:
5.0

this is the best location

ABRAHAM T 
Rating:
5.0

Customer did not leave a comment.

Bobby D 
Rating:
2.0

I have rented UHAUL many times and this one was a disaster. When I contacted UHAUL customer service, they were absolutely perfect. They rectified the issue with no hassle. Because of their excellent customer service is the reason why I will continue to use UHAUL and recommend them.

jimmy i 
Rating:
5.0

This is the best location from all USA and Canada

ABRAHAM T 
Rating:
5.0

Customer did not leave a comment.

Robert C 
Rating:
5.0

Friendly, fast and efficient. The trifecta that can't be beat.

Christopher S 
Rating:
3.0

The app pick up did not work at this location and apparently it is a normal problem there. This is kind of a problem, if you do an after hour pick up

Julia M 
Rating:
5.0

Customer did not leave a comment.

KIM C 
Rating:
5.0

Nothing at all against the location k rented from. I think the price per mile went up since last time I rented. I understand that inflation is a thing, but it's getting to be cost prohibitive to rent a truck.

STEPHEN B 
Rating:
5.0

Customer did not leave a comment.

David V 
Rating:
4.0

Customer did not leave a comment.

Thomas B 
Rating:
5.0

Computer systems inaccessible Maintain the system

james f 
Rating:
4.0

For the amount of money the customer pays for the vehicles they should be a bit modernized no automatic windows , Bluetooth , very standard type vehicle , at least my rental was . Also if you bring the vehicle back 3 to 4 hrs earlier than the original time , you should be discounted . With that said the vehicle did its job & had no issues on the road & the heat worked well on a very cold day .

Omar M 
Rating:
5.0

no improvement necessary . location and service was outstanding !!

jerry M 
Rating:
5.0

This was a 2nd location pickup. Nothing but issues at the 1st.

ANTHONY F 
Rating:
5.0

Easy to rent the truck and helpful.

Felix R 
Rating:
4.0

Customer service is great Vehicles/trailer I have'd used in the past are out dated and high mileage time for new vans and trailers it will not stop me from renting in the near future from this location

JOHNNY F 
Rating:
5.0

Customer did not leave a comment.

ABRAHAM T 
Rating:
5.0

Customer did not leave a comment.

ervin N 
Rating:
5.0

Everyone was friendly and helpful

Caryn B 
Rating:
5.0

Always rent from A&B. Great people and great service. Highly recommended.

James L 
Rating:
5.0

Customer did not leave a comment.

donald m 
Rating:
5.0

Staff was hands on

JOHNNY F 
Rating:
5.0

Customer did not leave a comment.

ervin N 
Rating:
5.0

Customer did not leave a comment.

ABRAHAM T 
Rating:
5.0

Customer did not leave a comment.

Starlyn O 
Rating:
1.0

I would never ever use uhaul again. I specifically requested a one way truck U-Haul representative confirm with me. Moving day I was told it needs to be return to same location I was on the phone with U-Haul for 1 hour trying to fix it just to be told they can’t help. I drove 2 hours to pick up this truck 2 hours to my destination and another 2 hour to return this truck to the same location. U-Haul is a scam company that did this to me so they can make more money off me. Not to mention when I booked this truck the price change and the milage fee double when I picked up this truck modern day robbery I will make sure no one I know ever use U-Haul. Penske and enterprise will now have my business.

Kevin R 
Rating:
5.0

Customer did not leave a comment.

ervin N 
Rating:
5.0

Customer did not leave a comment.

ABRAHAM T 
Rating:
5.0

The guys at A&B service are excellent, professional and very friendly. I would highly recommend this location.

Juan C 
Rating:
5.0

Customer did not leave a comment.

Boris V 
Rating:
5.0

Nothing! Service was excellent and customer service second to none!

NANCYD S 
Rating:
5.0

Customer did not leave a comment.

THOMASDICKSON F 
Rating:
5.0

Customer did not leave a comment.

samuel s 
Rating:
5.0

Customer did not leave a comment.

ervin N 
Rating:
5.0

Customer did not leave a comment.

ervin N 
Rating:
5.0

The gentlemen that work at this location have always been welcoming and friendly. They always great me and makes sure that I am checked out quickly.

Tiana D 
Rating:
5.0

Customer did not leave a comment.

Melvin M 
Rating:
5.0

Customer did not leave a comment.

DAVE H 
Rating:
2.0

The truck died after we turned it off for 10 mins. We had no phone service in the location we were at. We had to wait over an hour to get a jump

CAROLYNM F 
Rating:
5.0

The van I had reserved was taken by uhaul but A&B was very helpful to give me a 10 ft truck instead. Great service!

aaron g 
Rating:
5.0

Quick and easy drop off with very helpful staff.

Amanda G 
Rating:
5.0

Customer did not leave a comment.

Evan C 
Rating:
5.0

Make your pain-in-the-rear app easier to use for checking-in, and more user friendly. I hate it and refuse to ever use it in the future unless it’s vastly improved. I used the call-back feature and it still took about twenty minutes even with customer service help.

Charles F 
Rating:
5.0

I had an excellent experience with U-Haul's motorcycle trailer rental. The process was straightforward, and the staff at the rental location were friendly and helpful. The trailer itself was in top-notch condition, providing a secure and reliable transport for my motorcycle. U-Haul's reasonable pricing and clear instructions made the entire rental process hassle-free. I highly recommend their motorcycle trailer rental service for anyone in need of a convenient and well-maintained solution for transporting their bike.

Erik J 
Rating:
5.0

Customer did not leave a comment.

Scott Z 
Rating:
5.0

Customer did not leave a comment.

ervin N 
Rating:
5.0

Customer did not leave a comment.

PAUL K 
Rating:
3.0

The truck did not include the blankets that were ordered with it and since it was picked up after hours we would have had to delay our departure to wait for them to open and give us. This ended up causing great inconvenience and aggravation as we had to find blankets needed for the move.

Christopher I 
Rating:
5.0

The service was great, but it was a very rainy day and the truck we were given had several leaks in the roof. Many of the items we had loaded into the truck were soaking wet by the time we unloaded.

TISHATSUTSUI F 
Rating:
5.0

I've rented auto carrier trailer here several times. Always great experience! Thank you!!! Recommended location and crew!

Gilbert K 
Rating:
5.0

Customer did not leave a comment.

Isaac G 
Rating:
5.0

The guys were super helpful and friendly. Made the experience comfortable.

Suzette M 
Rating:
5.0

Every time I go to A&B and they are great every time!

Elizabeth R 
Rating:
5.0

Customer did not leave a comment.

GAYLAND M 
Rating:
5.0

Customer did not leave a comment.

angelo t 
Rating:
5.0

Customer did not leave a comment.

Christine H 
Rating:
5.0

Customer did not leave a comment.

ABRAHAM T 
Rating:
5.0

Customer did not leave a comment.

Yitzchok F 
Rating:
5.0

Great customer service. Made the process very easy for us!

Christina R 
Rating:
5.0

Customer did not leave a comment.

Marybeth C 
No reviews have been submitted for this location.

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