Customer Reviews for A&A Unlimited LLC
(U-Haul Neighborhood Dealer)

114 reviews

8796 Welby Rd   Denver, CO 80229

(720) 420-7468

Office Hours

  • Mon-Sun: 9 am–6 pm

Services at this Location:

Contact Us

(720) 420-7468

8796 Welby Rd
Denver, CO 80229

Services at this Location:

Office Hours

  • Mon-Sun: 9 am–6 pm
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
2.0

The time I reserved my truck for is when I got to there residence to pick up but no one was there so I called multiple times just to speak with someone to get information on how to get keys to my uhaul an about 1130-12 ish I was able to get help an steps to get my keys so I need to know how I have a late fee when I was there on time n took me hours to get my keys

amanda alvarez 
Rating:
4.0

not open on saturday or sunday and would not answer phone

Jason Steele 
Rating:
1.0

Two things. The battery died on me twice and had to jump it twice! 2nd. I was never told I would be charged extra if I went over 50 miles. Probably in the fine print somewhere. Hopefully they make it right for the inconvenience

Danny Trujillo 
Rating:
5.0

Everything was good

george kaneta 
Rating:
5.0

Customer did not leave a comment.

Nicole Rothermel 
Rating:
5.0

Jose was a few minutes late for my scheduled pickup of the trailer. But after checking the lights and finding them not working, Jose checked my fuse, loaned me tools to remove my car molding. He also confirmed the trailer lights were not the problem. He confirmed that the light module in my vehicle was not working. Jose was very helpful and even though he could not fix the problem, he suggested a nearby U-Haul that was open so that I could get the module replaced.

Brian Klei 
Rating:
3.0

Customer did not leave a comment.

Melvin Ramos 
Rating:
1.0

Horrible horrible experience. I left a poor review for this neighborhood dealer. Customer service was bad. The dealer charge me late fee saying I returned the equipment at 9:30pm the next days when I returned the equipment 3 hours after I rented it. The representative at this location was inattentive being on his phone the whole time. When I received a receipt, it was not my signature. I already left a review so I will not go into more detail. Horrible horrible neighborhood dealer. They need reeducation if U-Haul would continue to partner with them.

Jeneva Yadao 
Rating:
5.0

Customer did not leave a comment.

Daphne Bear 
Rating:
5.0

Michelle was super friendly, informative, and got us in & out quickly! We’ll definitely be back for our future U-Haul needs!

TASHA ROMERO 
Rating:
5.0

Their computer was running a little slow but I wasn't in a hurry so it didn't make me mad. If I was in a hurry I probably would have been mad because your already stressed having to move. I will say their communication skills are great.

MIRANDA YSLAS 
Rating:
5.0

Customer did not leave a comment.

Thomas Lizardi 
Rating:
5.0

Quick service

Joseph Schurade 
Rating:
5.0

Customer did not leave a comment.

COLTEN SCHERBARTH 
Rating:
3.0

Customer did not leave a comment.

Agedrienne Spratley 
Rating:
5.0

Customer did not leave a comment.

Iris rivera 
Rating:
5.0

Idk who helped it was a dude but homie was very polite very nice and very understanding which was crazy cuz he looked a little scary 10/10 would recommend

chrissy LEMONS 
Rating:
3.0

Customer did not leave a comment.

Chandler Matson 
Rating:
4.0

Explain how and why it is convienient to use the app with a 24/7 dropoff.

MARK MCLELLAN 
Rating:
3.0

Like the whole process was easy and everything went smoothly but I did not feel like I was safe in that area

Avery Rice 
Rating:
4.0

Customer did not leave a comment.

Rachel Benton 
Rating:
1.0

Next time have the equipment that I rented all inside the truck

Ty Cruz 
Rating:
5.0

Customer did not leave a comment.

Chelsey Reed 
Rating:
1.0

I was switched to this location from the one I requested. I was supposed to pick up my trailer at 7 a.m. at the first location, but this one did not open until 9 a.m. Then, I waited until 9:15 and no one showed up. I had to rearrange my entire move schedule because of this terrible customer service.

Bill Pistor 
Rating:
5.0

Customer did not leave a comment.

David Naseri 
Rating:
5.0

Customer did not leave a comment.

Sergio Cabrerra 
Rating:
4.0

Customer did not leave a comment.

Christopher Scatenato 
Rating:
1.0

Number for location not working. You shouldn’t allow online check in if key pickup isn’t in place and no way to contact. Then I got charged more in total by having to take a larger truck, A total scam

Christopher Thompson 
Rating:
3.0

They did not answer their phone. I went there, and they were there though.

Adam Hernandez 
Rating:
5.0

Customer did not leave a comment.

Pauline Andrew Rodriguez Montano 
Rating:
5.0

Customer did not leave a comment.

Amanda Shugart 
Rating:
5.0

Customer did not leave a comment.

Gabriel Stefu 
Rating:
3.0

Trucks are parked along a busy road and scattered down the street. Walking up and down the street looking for the correct truck was a pain. The lock box location is not clearly marked anywhere.

Joshua Erickson 
Rating:
5.0

Customer did not leave a comment.

Josh Sievers 
Rating:
5.0

Jose was terrific!

Adam Harrington 
Rating:
4.0

Customer did not leave a comment.

rick collins 
Rating:
3.0

They weren't able to help me with the heating not working, but they were very friendly and helpful.

Jared Cameron 
Rating:
5.0

The truck was bouncing really bad other than that good

Crystal Tafoya 
Rating:
3.0

Customer did not leave a comment.

Noah Jimenez 
Rating:
5.0

Customer did not leave a comment.

josh sandoval 
Rating:
2.0

Was charged for 60 miles. I did not even drive 20 miles

Nadine ROSALES 
Rating:
3.0

Return voice mail messages

Benjamin Gruber 
Rating:
5.0

Customer did not leave a comment.

Judith Cooley 
Rating:
5.0

Customer did not leave a comment.

Charith Arachchi 
Rating:
3.0

Open late, no paperwork given when arrivied.

Jesus R Rosales 
Rating:
2.0

Many cars that needed to be driven through a semi narrow corridor. The site was some sort of auto repair site so this was understandable. The staff helped well enough.

Stephen Stowe 
Rating:
2.0

Choose a different location. Have more available trucks.

marco valdez 
Rating:
3.0

Customer did not leave a comment.

Persis Rahbar 
Rating:
5.0

The unit super clean.. the only thing that was hard to find are the locker to pick up the keys after hours. But once I found I was pretty easy. Just more signs that the location is a UHaul location on the street

Yrlen Mariana Soto Barrios 
Rating:
4.0

Just keep doing what you're doing

Pat Reynolds 
Rating:
5.0

Customer did not leave a comment.

Dave DEJIACOMO 
Rating:
5.0

Customer did not leave a comment.

Lisa Martinez 
Rating:
1.0

I am glad I made sure to check my receipt. They were trying to charge me for quite a few more miles than what I traveled.

Andrea Weaver 
Rating:
3.0

The woman I spoke to on the phone walked me through the process and made it very simple. This was even on a day that were typically closed.

Scott Brooks 
Rating:
3.0

I never received a call about truck rental and the truck was not available for the time we needed it for

Suzanna Garcia Mota 
Rating:
5.0

Amazing friendly service

Katherina Leighton 
Rating:
5.0

N/A

Stephanie Carlo 
Rating:
2.0

The gas gauge on the truck DID NOT function properly. I filled the truck up 3 times, waiting multiple minutes in between each, and the meter did not move. As I made my way back to the drop off location with the plan to call UHaul to mention the issue, the meter flipped to FULL. When I picked the truck up it was only half full. Due to the broken meter, I shelled out an extra $50 dollars on gas. This is unacceptable

Jonah Lang 
Rating:
5.0

Customer did not leave a comment.

JOSHUA ESTRADA 
Rating:
1.0

i was charged for insurance when i never agreed to, i was charged a full price, and the truck was missing a head light and i reported it, and i was told there is nothing they can do about it, to call corporate. planned expense was $100 and i ended up getting charged double

carlos garcia 
Rating:
5.0

Very nice staff here. Accommodating and knowledgeable would recommend to anyone in need of a truck quickly

DEBRA LEAPOLTT 
Rating:
2.0

This location did not have easy access to the lock boxes and looked and felt very unprofessional and unsafe with tons of old and abandoned cars throughout the parking lot.

Marsel Shamgunov 
Rating:
4.0

Customer did not leave a comment.

Jaime Lopez 
Rating:
5.0

Customer did not leave a comment.

Gilbert Garcia 
Rating:
5.0

Customer did not leave a comment.

Donald John jr Bermudez 
Rating:
5.0

Customer did not leave a comment.

Michael Cole 
Rating:
5.0

Customer did not leave a comment.

Tsimmukj Xiong 
Rating:
5.0

It’s expensive

ADA FIERRO-MORALES 
Rating:
2.0

I was going to return the truck early but looked on the contract and decided to wait til was due. She called several times asking to return the truck before it was due. The lady gave my husband an attitude and acted like we were not going to return the truck, and was not professional. We also put gas in it before we returned it to find out she charged us anyway. I have always used Uhaul in every move in Arizona, but will never use this location we dropped off ever again. Thankfully the area field manager refunded us the gas charge. Please improve on customer service and drop off protocols. Thank you

KEANNA EDDINGS 
Rating:
5.0

Customer did not leave a comment.

MARIA ISAKSON 
Rating:
1.0

As far as customer service, the person up front didn't mention Uhaul only accepts there own insurance and there is an automatic $14 insurance fee added. If this place would have bothered to mention this since the beginning I would not be making it a big deal. But its unfortunate they don't take 10seconds out of there time to mention this because its in the contract! Per there response!

DAFNE FERNANDEZ PEREZ 
Rating:
1.0

Did not have proper equipment and still charged us for it. Had to call member service to get a refund. Very small entrance, hard to park

Henry Lee 
Rating:
4.0

Parking my car there for the day felt a bit sketchy but everything went really well and my car was safe and sound when I got back.

DANETTE BARRETT 
Rating:
5.0

Everything was great, fast and courteous. Will be back whenever I need to haul something large. I was really happy with the whole transaction and the quality of the vehicles.

GERALDINE KELLEY 
Rating:
5.0

N/A

JACOB TALAMANTES 
Rating:
2.0

Stop lying about what equipment is available at certain locations. Just be honest with your customers

MICHAEL LA SUSA 
Rating:
3.0

Becky Was very kind helped us out a great deal I would highly recommend this place she was very helpful I can't appreciate what she did for . Thank you very much Becky

WILLIAM DOVEY 
Rating:
1.0

Business asked me to drive into a mud pit over a curb to park it. Also charged me a cleaning fee when the uhaul was in awful shape. Also charged me a fuel fee which wasn’t accurate. Very disappointed. Ship itself smelled awful and was essentially a junkyard with trucks around it.

MAXWELL CARLSON 
Rating:
1.0

Was told that the truck had to be delivered to this location which was approximately 30 miles from where it was unloaded. Because of this, i had to pay for extra mileage. The business was closed @10:15 AM so nobody was there to receive the truck. We had to wait an hour for someone to show up so we could move the truck to get our car out of the very limited parking lot. It was a joke and I will not recommend this location to anyone.

Kathleen Porch 
Rating:
5.0

Customer did not leave a comment.

MEGAN DEARMAN 
Rating:
5.0

Customer did not leave a comment.

RAJU BHATTARAI 
Rating:
2.0

Customer did not leave a comment.

PAUL HOWELL 
Rating:
4.0

Nothing all good

DAVID DICKEY 
Rating:
5.0

Customer did not leave a comment.

KEVIN ACKERMAN 
Rating:
4.0

Customer did not leave a comment.

Joseph Quintana 
Rating:
5.0

Customer did not leave a comment.

Ariel Mejia 
Rating:
4.0

Customer did not leave a comment.

Baylen Harper 
Rating:
5.0

The vehicle i drove several times coincidentally, had a problem with the ac not staying cold in normal driving. Also, please update your website. I tried to check my vehicle back in on line the last time I rented and the web site couldn't find my location. Even though I had my location on. Uhaul still charged me $20 without a refund yet.

KEVIN WILLIAMS 
Rating:
5.0

I was shocked when I didn't have to completely give them all my information like I was re-applying for the Uhaul....I have had to do this at every Uhaul location but here. It was painless and fast.

Ashley Benson 
Rating:
4.0

Customer did not leave a comment.

John Stone 
Rating:
3.0

I did 24/7 pick up. My truck was ready and in great shape, but there was no dolly nor any furniture pads, which I had ordered. I had to contact customer service and have those items refunded.

Jennifer Kepley 
Rating:
5.0

Customer did not leave a comment.

KEVIN WILLIAMS 
Rating:
2.0

I rented in Longmont, but had to go to Denver to get the truck! Ridiculous! 30 plus miles which is why I overused the 157 mile allowance.

Roger Hebbert 
Rating:
4.0

Customer did not leave a comment.

STEPHEN HARTIN 
Rating:
3.0

Customer did not leave a comment.

Bylinda Lynch 
Rating:
1.0

Jose was nice but the 10 foot truck was not available so we spent an hour trying to get a different truck. The tank was at 1/2 and he didn’t tell us we only needed to return at 1/2 so we filled the tank upon return and it was just under $100.

jeffey babcock 
Rating:
5.0

This location was wonderful and very helpful. Separately, Uhaul was terrible. When I called 1 800 go uhaul I waited on hold for over an hour, only to be hung up on with no one ever answering. A&A unlimited and Vicky was so helpful even though uhaul itself was not.

Isabelle Sibley 
Rating:
3.0

I wouldn't recommend a Uhaul in general to anyone now because of how bad the services and trucks are.

SILVIA MALDONADO 
Rating:
5.0

Customer did not leave a comment.

Morgan Lara 
Rating:
5.0

I was very surprised in the fast response of being able to rent a truck on the spot. I was in a bind and needed a truck ASAP. This place made my day. The truck was very clean and well maintained. Thank you very much.

RHONDA GONZALES 
No reviews have been submitted for this location.

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